Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I had to use my points to get the magazineI should get the $as restitution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a refund.We show the member registered for the program on The membership covers to with Terms and Conditions of a day pre-billingOur records do not show a cancellation request was made by the member until member's contact on 9/*/When a member cancels, Weight Watchers provides a cancellation number for their records and to ensure cancellation has been appliedThe member was unable to provide.We value each of our members and as a courtesy applied a refund of $to the debit/credit cardThe member should see the refund within to business days.Please let us know if you need further assistance.Sincerely,Flo G [redacted] Corporate Affairs
We have reached out and left a voicemail for [redacted] to contact our Corporate Affairs group so we can discuss and resolve his concerns.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.?
We received the member's request for full refundThe member provided a copy of the receipt and a refund for $has been issuedPlease let us know if you need further assistanceSincerely,Flo G [redacted] coporate Affairs
I left a voicemail for [redacted] to contact our Corporate Affairs groupWe will apologize Customer Service did not escalate this case and will offer a resolution regarding the promotion offer.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Thank you for contacting Weight Watchers Corporate AffairsWe received the consumers request for a refund.The Weight Watchers Lifetime Program is setup, once member meets goal, a free Etools online code is providedWhen setting up the tool, our Terms & Condition state every eight weeks a new code must be entered in order to not be charged.As a courtesy, the member has been issued a refund for $We apologize for any inconvenience to the member.Please let us know if we can be of further assistance.Flo G [redacted] Corporate Affairs
I left a voicemail for [redacted] offering three months of membership on usAsked her to contact our Corporate Affairs group if interested.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
I left [redacted] a voicemail today following up as promised, letting her know I received confirmation from Finance yesterday afternoon that the remainder of her refunds (x $49.95=$89.90) has been processed and she will see that on her credit card in three to five business days.I am also sending [redacted] a care package as a gesture of goodwill for the inconvenienceThat will be mailed next weekSincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Weight Watchers received the member's complaintWe apologize as our program terms and agreements are very specificUpon member signup, the member has the option to review and determine if they want to sign-off on the requirements.As a courtesy, we issued a refund for $of which the member should see in their account within to business daysPlease let us know if you have any questions.Have a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
We are running several test accounts and gathering data working with our engineers to get to the bottom of the issue with [redacted] 's appShe is aware of thisSincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
We received the copy of the member's billing statement showing multiple chargesA refund for $has been submitted of which the member will see within to business daysWe also cancelled the member's account per her request.Please let us know if you have further questionsHave a great day!? Sincerely,Flo G [redacted] Corporate Affairs
We received the member's request for a refundUpon the member's sign-up, the member must agree to terms and conditionsOnce a member contacts Weight Watchers to cancel, every member is provided with a cancellation number and also has the responsibility to review their financial informationWeight Watchers has reviewed the time in which the member states they made contact to cancel but we're unable to locate any communication from the memberWe value every member and we are more than happy to provide a six month time credit of $If the member can provide the cancellation number at the time of the original cancellation, we'll be more than happy to reviewPlease let us know if you have further questions or concernsHave a great day! Sincerely, Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First of all, they say that the program site changed Dec*, but in fact that was the second time it changed in less than a monthSo they liedSecondly, the site still does not work and it's impossible to useAfter taking all the time it requires to fill in the days "points" it wipes everything out, or it doubles the points all of a sudden, and it wipes out yesterdays points, but not the day before that points.It's random and it's very frustrating for someone who has paid to use their siteThey have over 35,people who have written in complaining and they are not doing anything about itThey will not give a date to anyone that is the date for it to be fixedAll they ever do is say they are sorry and they are working on itReally, this is a travesty for their clientsThey should not take money for this site until it worksThat's what I want - they need to step up and do more than say they are sorry - they need to refund thousands of people their money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As I've told the previous numerous people from customer serviceI did not get a pack at the locationIf anyone who is willing to review the recorded phone conversations and PDF files of the text conversations with representatives that will show this maybe someone will understand or care to fix the problemI don't know how many more times I have to repeat this before someone understands itI went to the locationI did not get a pack In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We received the member's complaintThe magazine subscription was cancelled on 4The member was receiving the magazine as a complimentary of which no refund is issued.Please let us know if we can be of further assistanceHave a great day!? Sincerely,Flo G [redacted] ? Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I would like to say thank you to Jason in Corporate Affairs for being so professional and generous ?
We received the member's request for a refundIn researching the member's cancellation date request on 12016, the member's usage was from through Based on Terms and Conditions, Weight Watchers does not prorate refundsThe new charge of $was due to our day pre-billing of which a refund has been issuedBecause we value our members, we will issue a courtesy refund for $back to the member's card.Please let us know if you have further questionsHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
I left a voicemail for [redacted] to please contact our Resolution Department so we can explain the reason for the cancellation fee, to let her know in this case her account was not charged the cancellation fee, and if it had we certainly would have credited it as courtesy.? Sincerely,NikkiSr.Member Support SpecialistResolution Department
We received the member's request for a refundWeight Watchers site allows the member to review siprocess along with Terms and ConditionsThe member is unable to continue with siif terms are not reviewed and signed off onThe membership is a self-managed program with member responsibility to cancelIf cancellation is not completed, recurring billing continues and the member has the responsibility to monitor financial statements.We apologize if the member at time of siperhaps did not review the terms and conditionsWe value each of our members, therefore will issue a maximum ? six month refund of $In order to apply to refund, we've reached out to the member on 1/*/16@11:02am to return a call to Corporate Affairs to apply refund.Please let us know if you need further assistanceHave a great day!? Sincerely,Flo G [redacted] Corporate Affairs
Weight Watchers received the member's concerns in regards to continued billingThe member's account has been cancelled and will not be charged.Please let us know if you have any questionsHave a wonderful day!Sincerely, Florence G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I had to use my points to get the magazineI should get the $as restitution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a refund.We show the member registered for the program on The membership covers to with Terms and Conditions of a day pre-billingOur records do not show a cancellation request was made by the member until member's contact on 9/*/When a member cancels, Weight Watchers provides a cancellation number for their records and to ensure cancellation has been appliedThe member was unable to provide.We value each of our members and as a courtesy applied a refund of $to the debit/credit cardThe member should see the refund within to business days.Please let us know if you need further assistance.Sincerely,Flo G [redacted] Corporate Affairs
We have reached out and left a voicemail for [redacted] to contact our Corporate Affairs group so we can discuss and resolve his concerns.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.?
We received the member's request for full refundThe member provided a copy of the receipt and a refund for $has been issuedPlease let us know if you need further assistanceSincerely,Flo G [redacted] coporate Affairs
I left a voicemail for [redacted] to contact our Corporate Affairs groupWe will apologize Customer Service did not escalate this case and will offer a resolution regarding the promotion offer.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Thank you for contacting Weight Watchers Corporate AffairsWe received the consumers request for a refund.The Weight Watchers Lifetime Program is setup, once member meets goal, a free Etools online code is providedWhen setting up the tool, our Terms & Condition state every eight weeks a new code must be entered in order to not be charged.As a courtesy, the member has been issued a refund for $We apologize for any inconvenience to the member.Please let us know if we can be of further assistance.Flo G [redacted] Corporate Affairs
I left a voicemail for [redacted] offering three months of membership on usAsked her to contact our Corporate Affairs group if interested.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
I left [redacted] a voicemail today following up as promised, letting her know I received confirmation from Finance yesterday afternoon that the remainder of her refunds (x $49.95=$89.90) has been processed and she will see that on her credit card in three to five business days.I am also sending [redacted] a care package as a gesture of goodwill for the inconvenienceThat will be mailed next weekSincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Weight Watchers received the member's complaintWe apologize as our program terms and agreements are very specificUpon member signup, the member has the option to review and determine if they want to sign-off on the requirements.As a courtesy, we issued a refund for $of which the member should see in their account within to business daysPlease let us know if you have any questions.Have a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
We are running several test accounts and gathering data working with our engineers to get to the bottom of the issue with [redacted] 's appShe is aware of thisSincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
We received the copy of the member's billing statement showing multiple chargesA refund for $has been submitted of which the member will see within to business daysWe also cancelled the member's account per her request.Please let us know if you have further questionsHave a great day!? Sincerely,Flo G [redacted] Corporate Affairs
We received the member's request for a refundUpon the member's sign-up, the member must agree to terms and conditionsOnce a member contacts Weight Watchers to cancel, every member is provided with a cancellation number and also has the responsibility to review their financial informationWeight Watchers has reviewed the time in which the member states they made contact to cancel but we're unable to locate any communication from the memberWe value every member and we are more than happy to provide a six month time credit of $If the member can provide the cancellation number at the time of the original cancellation, we'll be more than happy to reviewPlease let us know if you have further questions or concernsHave a great day! Sincerely, Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First of all, they say that the program site changed Dec*, but in fact that was the second time it changed in less than a monthSo they liedSecondly, the site still does not work and it's impossible to useAfter taking all the time it requires to fill in the days "points" it wipes everything out, or it doubles the points all of a sudden, and it wipes out yesterdays points, but not the day before that points.It's random and it's very frustrating for someone who has paid to use their siteThey have over 35,people who have written in complaining and they are not doing anything about itThey will not give a date to anyone that is the date for it to be fixedAll they ever do is say they are sorry and they are working on itReally, this is a travesty for their clientsThey should not take money for this site until it worksThat's what I want - they need to step up and do more than say they are sorry - they need to refund thousands of people their money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As I've told the previous numerous people from customer serviceI did not get a pack at the locationIf anyone who is willing to review the recorded phone conversations and PDF files of the text conversations with representatives that will show this maybe someone will understand or care to fix the problemI don't know how many more times I have to repeat this before someone understands itI went to the locationI did not get a pack In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We received the member's complaintThe magazine subscription was cancelled on 4The member was receiving the magazine as a complimentary of which no refund is issued.Please let us know if we can be of further assistanceHave a great day!? Sincerely,Flo G [redacted] ? Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I would like to say thank you to Jason in Corporate Affairs for being so professional and generous ?
We received the member's request for a refundIn researching the member's cancellation date request on 12016, the member's usage was from through Based on Terms and Conditions, Weight Watchers does not prorate refundsThe new charge of $was due to our day pre-billing of which a refund has been issuedBecause we value our members, we will issue a courtesy refund for $back to the member's card.Please let us know if you have further questionsHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
I left a voicemail for [redacted] to please contact our Resolution Department so we can explain the reason for the cancellation fee, to let her know in this case her account was not charged the cancellation fee, and if it had we certainly would have credited it as courtesy.? Sincerely,NikkiSr.Member Support SpecialistResolution Department
We received the member's request for a refundWeight Watchers site allows the member to review siprocess along with Terms and ConditionsThe member is unable to continue with siif terms are not reviewed and signed off onThe membership is a self-managed program with member responsibility to cancelIf cancellation is not completed, recurring billing continues and the member has the responsibility to monitor financial statements.We apologize if the member at time of siperhaps did not review the terms and conditionsWe value each of our members, therefore will issue a maximum ? six month refund of $In order to apply to refund, we've reached out to the member on 1/*/16@11:02am to return a call to Corporate Affairs to apply refund.Please let us know if you need further assistanceHave a great day!? Sincerely,Flo G [redacted] Corporate Affairs
Weight Watchers received the member's concerns in regards to continued billingThe member's account has been cancelled and will not be charged.Please let us know if you have any questionsHave a wonderful day!Sincerely, Florence G [redacted] Corporate Affairs