Thank you for providing the member's response to the refund requestWe've issued a total of $refund to the member as a courtesyOur Accounting Team has reviewed the accounts and has declined any further refunds due to the member was using the programPlease let us know if you have further questionsHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I will accept once I actually see the refundI'm very wary of their shady practicesThank you Revdex.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We received the member's request for a refundA refund was issued on May [redacted] in the amount of $along with the cancellation of the accountThe member should see the refund within to business days.Please let us know if you have further questionsHave a great day!? Sincerely,Flo G [redacted] Corporate Affairs
We've made several attempts to contact [redacted] to speak directly with herA refund has been issuedIf the member is wanting to setup a Weight Watchers account, please have her contact me directly, so we can resolve her concernMy contact number is ###-###-####Thanks, Flo G [redacted] Corporate Affairs
Weight Watchers received the member's request for a refundThe promotion the member registered for clearly stated a cancellation feeThe cancellation free was due to the member receiving a free Fitness Tracker of same valuePrior to sign-up, member had to agree to the terms and conditions.We're sorry the member did not thoroughly review the Terms and ConditionsWeight Watchers will not issue a refund for $to the member.Please let us know if you have further questionsHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
Weight Watchers values our customers and take pride in making sure our product and services meet and or exceed their expectations.We're sorry to hear the member prefers not to setup program via auto-billingWe provide every member with our terms and conditions prior to sign-upWeight Watchers auto-billing is a pre-billing program designed to automatically renew their monthly subscriptionThe pre-billing program offers members to participate in the program as often as they like and the ability to access their online features Please let us know if we may be of further assistance[redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? As I've told the previous numerous people from customer serviceI did not get a pack at the locationIf anyone who is willing to review the recorded phone conversations and PDF files of the text conversations with representatives that will show this maybe someone will understand or care to fix the problemI don't know how many more times I have to repeat this before someone understands itI went to the locationI did not get a pack ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
I left voicemails yesterday and today asking [redacted] to contact our Corporate Affairs groupWe will explain that charge did not fully go through and should have shown only as "Pending" at her bankIt would normally fall off automatically within a few days, but we released the hold yesterday to speed up the process.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
I spoke with [redacted] and apologized that our Customer Service team did not properly handle the cancellation of his accountI re-cancelled the account as of today so that [redacted] will not be billed in the future and I gave him the cancellation confirmation number.? Sincerely,Nikki CCorporate AffairsWeight Watchers International, Inc
We've made several attempts to contact [redacted] to speak directly with herA refund has been issuedIf the member is wanting to setup a Weight Watchers account, please have her contact me directly, so we can resolve her concernMy contact number is ###-###-####.? Thanks,? Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I just spoke with Nicki at corporate headquarters in NY and the situation has been resolved to my satisfaction Nicki was extremely professional and helpfulThank you so much for your assistance[redacted]
I left a voicemail for the member to contact Corporate AffairsWe will explain the day billing is in the Terms and Conditions (and listed on the website)Will let her know the full charge of $was refunded back to her credit card yesterday January [redacted] and she will see it within to business daysWill explain we cannot refund the overdraft fees, but as a courtesy, if she would still like to try the program, we can reactivate the account and give her days on us, a $value.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I still have not received the final refund of $I provided the business my debit card # and it is now the [redacted] and I still have not received itThis has been a very difficult situation and I would like it resolved once and for all.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We received the member's request to cancelWe researched our records but was unable to see where cancellation was requestedWe value each of our members and will apply a courtesy refund of $The member should see the credit within to business days.Please let us know if you have further questionsHave a great day!? Sincerely,? Flo G [redacted] Corporate Affairs
Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a six month refundWeight Watchers Terms and Conditions were provided to the member prior to signup of which the member authorizedHowever, as a courtesy, the refund has been issued for $to the member's card on file.Please let us know if you need further assistanceHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
? I called [redacted] and explained Corporate Affairs did refund months of charges back in FebruaryI apologized as it did not appear we called her about itShe will check her credit card to verify the refund.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Thank you for reviewing my claim in a timely manor I am however extremely unsatisfied with the offer of $ While I agree that I am negligent of tracking the account these funds were automatically pulled from, I feel it is Weight Watchers responsibility to honor their customers requests to cancel their service I wrote the cancellation number given to me over the phone in March of on a document that was destroyed with other documents from I no longer felt I needed I typically purge these documents after completing taxes each year and only keep what I feel is necessary In this instance apparently this was a document I needed to hang onto I distinctly remember calling to cancel this membership because it was a few days before I had a scheduled surgery and it was one of the tasks I needed to complete on my "to do" list before that surgeryI am quite positive Weight Watchers would have the ability to look at my online activity for this membership and see that there has been absolutely zero activity since the initial month trial period I paid for During this initial time period I was actively recording data such as calories and weight loss By Mid February of I was no longer using this on a regular basis, and by March of I was not using it at allI am requesting that Weight Watchers return the full amount of $for the months of membership fees I was charged beginning on after I called to cancel this service mid-March of I feel that there is overwhelming evidence of account activity collaborating with a March cancellation I feel it is very unfortunate I am not in position of the document containing the cancellation number I was given over a year ago, however my failure to produce said document is not grounds to refuse a complete refund Two overwhelming details stick out in my mind pertaining this situation: Why would I knowingly continue to pay for a service I was no longer using? It is obvious by the fact that I never bothered to check my account for future transactions that I considered this membership cancelled and the issue closed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
First and foremost, we would like to extend our? apologies? on behalf of Weight WatchersThis is truly not the experience we ant any member to have with our company.We cancelled the member's account and issued a refund for $of which should be applied within to business days.? Again, we apologize for any inconvenience.? Sincerely,Flo G [redacted] Corporate Affairs
Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a refund.? We've made several attempts to contact member to apply a six month refund for $The member's credit/debit card on file has a 9/expiration dateThis prohibits the refund going throughSince the member has not returned our calls, we'll issue a manual refund check which takes approximately to weeks for the member to receive.Again, we apologize for the inconveniencePlease let us know if you need further assistance.Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have submitted a copy of the bank transaction record to " [redacted] " AS REQUESTED EVEN THOUGH THEY ALREADY HAVE ABSOLUTE PROOF OF MY PAYMENT via the membership number (a subscription plan keeps my credit card number, payment history, etc.)When I spoke with Flo earlier this morning, PRIOR TO THIS POSTING, she was RUDE and let me know if I didn't "comply with their request" my money would not be refundedI have asked for an acknowledgement of receipt of my transaction record and to let me know the refund has been processedInstead I see this note posted with the Revdex.com and no acknowledgement of receipt of proof (that they already possess in the first place).Until I receive a refund, I consider this unresolved Thank youKimberly P [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Thank you for providing the member's response to the refund requestWe've issued a total of $refund to the member as a courtesyOur Accounting Team has reviewed the accounts and has declined any further refunds due to the member was using the programPlease let us know if you have further questionsHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I will accept once I actually see the refundI'm very wary of their shady practicesThank you Revdex.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We received the member's request for a refundA refund was issued on May [redacted] in the amount of $along with the cancellation of the accountThe member should see the refund within to business days.Please let us know if you have further questionsHave a great day!? Sincerely,Flo G [redacted] Corporate Affairs
We've made several attempts to contact [redacted] to speak directly with herA refund has been issuedIf the member is wanting to setup a Weight Watchers account, please have her contact me directly, so we can resolve her concernMy contact number is ###-###-####Thanks, Flo G [redacted] Corporate Affairs
Weight Watchers received the member's request for a refundThe promotion the member registered for clearly stated a cancellation feeThe cancellation free was due to the member receiving a free Fitness Tracker of same valuePrior to sign-up, member had to agree to the terms and conditions.We're sorry the member did not thoroughly review the Terms and ConditionsWeight Watchers will not issue a refund for $to the member.Please let us know if you have further questionsHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
Weight Watchers values our customers and take pride in making sure our product and services meet and or exceed their expectations.We're sorry to hear the member prefers not to setup program via auto-billingWe provide every member with our terms and conditions prior to sign-upWeight Watchers auto-billing is a pre-billing program designed to automatically renew their monthly subscriptionThe pre-billing program offers members to participate in the program as often as they like and the ability to access their online features Please let us know if we may be of further assistance[redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? As I've told the previous numerous people from customer serviceI did not get a pack at the locationIf anyone who is willing to review the recorded phone conversations and PDF files of the text conversations with representatives that will show this maybe someone will understand or care to fix the problemI don't know how many more times I have to repeat this before someone understands itI went to the locationI did not get a pack ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
I left voicemails yesterday and today asking [redacted] to contact our Corporate Affairs groupWe will explain that charge did not fully go through and should have shown only as "Pending" at her bankIt would normally fall off automatically within a few days, but we released the hold yesterday to speed up the process.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
I spoke with [redacted] and apologized that our Customer Service team did not properly handle the cancellation of his accountI re-cancelled the account as of today so that [redacted] will not be billed in the future and I gave him the cancellation confirmation number.? Sincerely,Nikki CCorporate AffairsWeight Watchers International, Inc
We've made several attempts to contact [redacted] to speak directly with herA refund has been issuedIf the member is wanting to setup a Weight Watchers account, please have her contact me directly, so we can resolve her concernMy contact number is ###-###-####.? Thanks,? Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I just spoke with Nicki at corporate headquarters in NY and the situation has been resolved to my satisfaction Nicki was extremely professional and helpfulThank you so much for your assistance[redacted]
I left a voicemail for the member to contact Corporate AffairsWe will explain the day billing is in the Terms and Conditions (and listed on the website)Will let her know the full charge of $was refunded back to her credit card yesterday January [redacted] and she will see it within to business daysWill explain we cannot refund the overdraft fees, but as a courtesy, if she would still like to try the program, we can reactivate the account and give her days on us, a $value.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I still have not received the final refund of $I provided the business my debit card # and it is now the [redacted] and I still have not received itThis has been a very difficult situation and I would like it resolved once and for all.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We received the member's request to cancelWe researched our records but was unable to see where cancellation was requestedWe value each of our members and will apply a courtesy refund of $The member should see the credit within to business days.Please let us know if you have further questionsHave a great day!? Sincerely,? Flo G [redacted] Corporate Affairs
Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a six month refundWeight Watchers Terms and Conditions were provided to the member prior to signup of which the member authorizedHowever, as a courtesy, the refund has been issued for $to the member's card on file.Please let us know if you need further assistanceHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
? I called [redacted] and explained Corporate Affairs did refund months of charges back in FebruaryI apologized as it did not appear we called her about itShe will check her credit card to verify the refund.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Thank you for reviewing my claim in a timely manor I am however extremely unsatisfied with the offer of $ While I agree that I am negligent of tracking the account these funds were automatically pulled from, I feel it is Weight Watchers responsibility to honor their customers requests to cancel their service I wrote the cancellation number given to me over the phone in March of on a document that was destroyed with other documents from I no longer felt I needed I typically purge these documents after completing taxes each year and only keep what I feel is necessary In this instance apparently this was a document I needed to hang onto I distinctly remember calling to cancel this membership because it was a few days before I had a scheduled surgery and it was one of the tasks I needed to complete on my "to do" list before that surgeryI am quite positive Weight Watchers would have the ability to look at my online activity for this membership and see that there has been absolutely zero activity since the initial month trial period I paid for During this initial time period I was actively recording data such as calories and weight loss By Mid February of I was no longer using this on a regular basis, and by March of I was not using it at allI am requesting that Weight Watchers return the full amount of $for the months of membership fees I was charged beginning on after I called to cancel this service mid-March of I feel that there is overwhelming evidence of account activity collaborating with a March cancellation I feel it is very unfortunate I am not in position of the document containing the cancellation number I was given over a year ago, however my failure to produce said document is not grounds to refuse a complete refund Two overwhelming details stick out in my mind pertaining this situation: Why would I knowingly continue to pay for a service I was no longer using? It is obvious by the fact that I never bothered to check my account for future transactions that I considered this membership cancelled and the issue closed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
First and foremost, we would like to extend our? apologies? on behalf of Weight WatchersThis is truly not the experience we ant any member to have with our company.We cancelled the member's account and issued a refund for $of which should be applied within to business days.? Again, we apologize for any inconvenience.? Sincerely,Flo G [redacted] Corporate Affairs
Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a refund.? We've made several attempts to contact member to apply a six month refund for $The member's credit/debit card on file has a 9/expiration dateThis prohibits the refund going throughSince the member has not returned our calls, we'll issue a manual refund check which takes approximately to weeks for the member to receive.Again, we apologize for the inconveniencePlease let us know if you need further assistance.Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have submitted a copy of the bank transaction record to " [redacted] " AS REQUESTED EVEN THOUGH THEY ALREADY HAVE ABSOLUTE PROOF OF MY PAYMENT via the membership number (a subscription plan keeps my credit card number, payment history, etc.)When I spoke with Flo earlier this morning, PRIOR TO THIS POSTING, she was RUDE and let me know if I didn't "comply with their request" my money would not be refundedI have asked for an acknowledgement of receipt of my transaction record and to let me know the refund has been processedInstead I see this note posted with the Revdex.com and no acknowledgement of receipt of proof (that they already possess in the first place).Until I receive a refund, I consider this unresolved Thank youKimberly P [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***