Cornerstone Investment Services

Dear Revdex.com, Your recent correspondence has been directed to me for handling Please accept my apology for any inconvenience this has causedI have indicated information below on behalf of Ontel Products Order # [redacted] Received 12/1/Magic Tracks Double Offer = $ x = $Processing and handling $each x = $Tax = $Total $ We are sorry that the customer was not happy with their ordering experience wished to cancel their order Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks Per the customer’s request their order has been canceled on 12/21/Nothing will be shipped or billed to their account Quality customer service is very important to us and we are sorry for the delay Thank you for your patience Sincerely, Customer Care Specialist Tell us why here

On November I saw the advertisement on Teleivision for an item called Handy HeaterTo purchase it you could call a number, or order on line, which I chose to doWhen I received the Heater out of the box l tried to see how it worksThe thermostat came on at degrees when I plugged it into the wallWhen I tried to lower the temperature it would not go down, it would stay at degreesI called their customer service but no one would answerI would like to replace the Heater with one that worksI should not have to pay for its returnThe on-line order# is [redacted] It was payed with an [redacted] The card could be under [redacted] or [redacted] Thank you for your attention to this matter [redacted]

Dear Revdex.com, Please accept my apology for any delay this may have caused I have indicated information below to resolve and close this complaint on behalf of Ontel Products Order [redacted] Received on 05/30/BOGO Deluxe Miracle Bamboo Pillow King = $Processing and handling $each Pillow x= $Priority Processing $Total $ We are sorry that the customer was not happy with their ordering experience for the Miracle Bamboo PillowsThe prices are indicated on the website before the order is placed I have indicated the order details below: Offer Details: By ordering today, you'll receive your the queen size Miracle Bamboo™ Pillow with Free Travel Bag for just $29.95, plus $shipping and handlingOr the King size Miracle Bamboo™ Pillow is available for an additional $The best part is, when you order today, we will double your offer for FREE, just pay $shipping and handlingThe order was upgraded to the Deluxe Miracle Bamboo Pillows for an additional $per pillowThese items were in stock and shipped immediately the next day We offered a discount if they would still like to receive the shipment They declined and we advised the customer to refuse delivery on the shipment and credit will be issued in full receipt of the return Fed Ex Tracking [redacted] shows delivery by end of day Friday June 3rdSince quality customer service is very important to us I have issued a full credit of $to their account This will reflect on their next billing statement Thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here

Dear Revdex.com,Please accept my apology for any delay this may have caused I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Reference number # [redacted] Miracle Bamboo Pillow $Processing and handling each = $Total $49.85We are sorry that the customer was not happy with their ordering experience We do advise the customer to allow 3-weeksfor delivery We will make several attempts to process an order Unfortunately since we were unable to process payment on the credit card the order was canceled.We do reach out by email and phone to advise the customers that their order will not be processed due to the payment type usedThe customer can contact that PrePaid Credit card company since the card was not used If the customer does not have theactual card the information should be on the receipt from where it waspurchased Qualitycustomer service is very important to us and we thank you for bringing this toour attention Sincerelyyours,CustomerService Specialist C

Complaint: [redacted] I am rejecting this response because: Thank you for the update I went to my bank to cancel the credit card but they told me that once it's been delivered that they will take the money back out of my account therefore that has been done and I will need to be reimbursed My concern is that they are going to say that I was already reimbursed and not honor their day money back guarantee Also, I disputed my credit card a week before they delivered the package because it showed on my bank statement that they had already taken the money out of my account on 1/not February as they stated I do not trust this company They are fraudulent and people need to be warned about doing any business with them I will go into my bank on Monday to let them know what is going on and let you know Thank you again for all of your help as they NEVER responded once to me until you got involved Regards, [redacted]

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel ProductsOrder # [redacted] Received on 05/31/BOGO Big Vision with Optical Carry Case and LED Light $19.99Processing and handling $each x = $15.98Total $CANCELED 6/1/2015We are sorry that the customer was not happy their ordering experience I have indicated the offer details belowThereare additional offers as they relate to the Big Vision GlassesThey are optional and no one is required to accept them OFFER DETAILS:By ordering today, you'll receive your Big Vision with Bonus Optical Carrying Case and LED Light for just $plus $shipping and handlingPLUS,we'll include a second pair of Big Vision with Optical Carrying Case and LED Light, all you pay is an additional $processing and handling!This offer is covered by our 30- Day Money Back Guarantee less S/P&H Ms [redacted] contacted us on 6/1/and their order was canceled, nothing will be shipped or billed to their account Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helpsto ensure we are promoting a successful product.Quality customer service is very important to and we thank you for bringing this to our attentionSincerely,

Complaint: [redacted] I am rejecting this response because: I did dispute my transaction and it was reimbursed, which it should have been and then this company disputed my dispute and the charges still went though as stated in their email You will receive set of Magic Tracks® for just $plus $shipping and handling (complete with Track Pieces, the Translucent LED Racecar, Decals for Total Customization, the Storage and Travel Pouch and Fun Track Guide)Plus, we'll DOUBLE the offer and include a second set FREE - just pay a separate $P&H.this was the offer ^^^ that equals dollars and I was charged $65, it was a total scam sent two emails before product was shipped, the company was irresponsible and did not properly handle my request to not ship the product after the product was received it was pass the day money back for a returnThis issue was not handled at all I spoke with so many people at this company none of them could solve the issues just kept transferring me around and the last call always ended with someone would reach out, which never happenedThis company should reimburse of reimbursed me right away for advertisment and never shipped the product out and after the product was shipped they failed to accept the product back because it was past their days when I didn't even receive the product for weeks! Regards, [redacted]

Dear Revdex.com, Your recent correspondence has been directed to me for handling Please accept my apology for any inconvenience this has causedI have indicated information below on behalf of Ontel Products Order # [redacted] Received 11/01/Magic Tracks Deluxe Double Offer = $Processing and handling $each x = $Total $ We are sorry that the customer was not happy with their ordering experience wished to cancel their order Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks Nothing is deducted from the account until it is ready to ship We attempted to process this order on 12/13/unfortunately we were unable to obtain authorization with the [redacted] ending in *** A second attempt was made on 12/20/and we were still unable to process the order Nothing has been billed to the customer’s account Quality customer service is very important to us we will be happy to verify the customer information to process the order Thank you for your patience and for bringing this to our attention Sincerely, Customer Care Specialist

Dear Revdex.com, Your recent request has been directed to me for handlingI have indicated information below on behalf of Ontel Products Order # [redacted] Reference # [redacted] Received 04/8/TROGO Night Angel = $ROGO Night Angel = $Separate Bonus Fee = $x 2= $Web Surcharge $ Total $ We are sorry that the customer was not happy with their Night Angel order The customer contacted us on 4/21/to advise these were not working A full credit for $was issued to the customer’s account at this time We believe this is the information you require and feel this resolution will close the complaint Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com, Your recent request has been directed to me for handlingI have indicated information below on behalf of Ontel Products Order # [redacted] Reference # [redacted] Received 03/3/Air Hawk Payment = $Processing and handling of $Web Surcharge $ Total $ We are sorry that the customer was not happy with their ordering experience for the Air Hawk The customer was sent the case that is available with the Air Hawk The customer was given a credit of $when they contacted us on 3/27/ Since customer service is very important to us we will issue an additional credit of $to the customer’s account This will reflect on their next billing statement We thank you for your patience and believe this is the information you require and feel this resolution will close the complaint Sincerely, Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do accept Iron Gym sending a check for $ I need to add though that the vendor's repsonse is not entirely truthful They never told me they were sending me "the next size" when they sent a 36" bar and then when I called to let them know that they sent the wrong size, they reshipped the exact same thing again I am satisfied that they are refunding the money Is it possible to find out how soon I will see the refund (since my check was originally mailed 12/and they cashed it in January.) Regards, [redacted] ***

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products Order # [redacted] Received 11/TROGO Deluxe Miracle Bamboo Bra Nude, White, Black – Xlarge = Processing and handling $each x = $Priority Processing = $Total $ We are sorry that the customer was not happy with their ordering experience for the Miracle Bamboo Bra, I have indicted the offer Details below: By ordering today, you'll receive Miracle Bamboo® Bra in Nude for just $plus $S&HPlus, we'll TRIPLE the offer and send you the White and the Black Miracle Bamboo® Bra for FREE, just pay additional $P&H The customer upgraded this to the Deluxe offer which has more padding has even more padding inside the shoulder straps and offers doubled-lined cups for extra support The order was also upgraded to priority processing as requested We were not aware that the customer wished to cancel their order so this shipped with DHL tracking [redacted] , delivered on 12/7/ This is when the customer contacted us for return If the package is upon this can be refused and returned at no cost to the customer If the package was opened, credit would be issued for the merchandise less the processing and handling We do not charge a restocking fee on the returns Since quality customer service is very important to us I have issued a credit for $to the Visa ending in ***This will reflect on their next billing statement Thank you for bringing this to our attentionSincerely, Customer Service Specialist Tell us why here

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products Order # [redacted] received 11/13/Magic Tracks Double Offer = $Processing and handling $each x = $Total $ We are sorry that the customer was not happy with their ordering experience and we are sorry they wish to cancel their order Unfortunately, due to the high demand we are experiencing a backorder on the Magic Tracks Per the customer request, we have canceled their order [redacted] Nothing will be shipped or billed to their account They can track their order status on line at [redacted] Thank you for your patience and for bringing this to our attentionCustomer Care Specialist

Dear Revdex.com,Please accept my apology for any delay this may have caused I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # [redacted] Foot Angel BOGO Se small/med = $12.99Processing and handling: $each x = $13.98Total $26.97We are sorry to hear that the customer was not happy with their Foot Angel We can assure that you they do work We did offer the customer a discount so they would not have to pay for the return and not get credit for the processing and handling charges Since quality customer service is very important to us, I have issued a credit to their account for $and they may keep these with our compliment This credit will reflect on your next statement Thank you for bringing this to our attention Sincerely yours,Customer Service Specialist Tell us why here

I have received payment that was owed to me I thank you for your help

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel ProductsOrder # [redacted] Received 12/13/ [redacted] Small and Large Furniture Feet + Bonus [redacted] = $Additional [redacted] Small and Large [redacted] [redacted] (free shipping ) = $Processing and handling $each set $Total $We are sorry that the customer was not happy with their ordering experience for [redacted] *** Unfortunately, we were not aware that the customer did not receive everything There were two sets of the [redacted] ordered for a total of fourBelow is the customer service information Customer service is available by calling ###-###-####, Monday - Friday from 9:00am to 5:00pm Eastern TimeWe have not received anything back yet for creditSince quality customer service is very important to us we have issued a credit for the merchandise for $50, this will reflect on their next billing statement Thank you for bringing this to our attentionCustomer Service Specialist

Dear Revdex.com, Your recent request has been directed to me for handlingI have indicated information below on behalf of Ontel Products Order # [redacted] Reference # [redacted] Received 04/8/Night Angel = $x = Separate Bonus Fee = $x 2= $Web Surcharge $ Tax $Total $ We are sorry that the customer was not happy with their ordering experience for the Air HawkI have indicated the offer details below: By ordering today, you'll receive Night Angel™ $with FREE processing and handlingBut order now and we’ll TRIPLE the offer, just pay a separate $feeProduct Information -Night Angel is the beautiful nightlight that installs onto any outlet in secondsSimply snap the Night Angel outlet cover onto any standard outlet and it will shine soft, ambient lighting from dawn till duskThat means no more blinding lights in the middle of the night! The secret is Night Angel’s hidden LED bulbs that always stay cool to the touch, last over 100,hours, and keeps your outlets totally free for other thingsThe customer’s order was canceled per an email on 4/9/Nothing was billed to the customer’s account We believe this is the information you require and feel this resolution will close the complaint Sincerely, Customer Care Specialist Tell us why here

Complaint: [redacted] I am rejecting this response because: this complaint was originally made back in October of My daughter has been patiently waiting for her replacement cars and all I hear is "we have a back order and they will be sent out shortly!" Shortly was almost months ago! I would like either my money back or receive the cars within the next couple of weeksI would like what I paid for and not "It's on back order!" Regards, [redacted]

Dear Revdex.com, Your request has been directed to me for handling Please accept my apology for any inconvenience this has causedI have indicated information below on behalf of Ontel Products Order # [redacted] Reference [redacted] Received 12/19/Magic Tracks Double Offer = $x = $Criss Cross Track w Green Car = $Processing and handling $each x = $Web Service Fee = $Total $ We are sorry for the delay in shipment for the Magic Tracks Unfortunately, due to the high demand we were experiencing a backorder on the Magic TracksThe customer called to check on status of their order on 1/5/ At this time we gave the customer a credit of $towards the processing and handling charges This order shipped on 1/07/with Fed Ex Tracking [redacted] which shows this was delivered on 01/21/We thank you for your patience and believe this is the information you require and feel this resolution will close the complaint Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com, Your recent request has been directed to me for handlingI have indicated information below on behalf of Ontel Products Order # [redacted] Reference # [redacted] Received 03/10/Total $ Unfortunately we were not able to fill the customer’s order request The order was canceled and nothing was charge to their account We believe this is the information you require and feel this resolution will close the matter satisfactorily Thank you for your patience Sincerely, Customer Care Specialist Tell us why here