Cornerstone Investment Services

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products We are sorry that the customer was not happy with their Second Fix Since this was purchased through retail, we will have another one sent out to the customer
Order # *** is being shipped from Nevada, US. The customer will receive an email confirmation with the tracking once this has shipped Quality customer service is very important to us and we thank you for your feedback We believe this is the information you require and feel this resolution will close the complaint Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com, Your recent request has been directed to me for handlingI have indicated information below on behalf of Ontel Products Order # *** Reference # *** Received 10/30/BOGO Miracle Bamboo Queen Pillows with Travel Bag $x = Processing and
handling of $x = $Web Surcharge $ Total $ We are sorry that the customer was not happy with their ordering experience with the Miracle Bamboo PillowsA refund check #*** for $was mailed on 4/6/to the customer We thank you for your patience Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products.Order # Received on 10/6/2015BOGO Miracle Bamboo Pillow Queen = $x= $79.90Processing and
handling $ each Pillow x = $39.80Total $120.70Credit $10/7/2015We are sorry that the customer was not happy with their ordering experience. I have indicated the offer details below: Offer Details: Miracle Bamboo Pillow for just $plus $processing and handling get a second Miracle Bamboo Pillow for FREE justpay an additional $P&HOr the King size Miracle Bamboo Pillow is available for an additional $per pillowThere was a quantity of two entered for a total of four Miracle Pillows.These were in stock and shipped very quicklyThe warehouse was able to stop Ms ***’s order and credit has been issued to her MasterCard ending in*** This credit will reflect on their next billing statement. Quality customer service is very important to us. We take all inquiries from our customers very seriously and weappreciate you bringing this to our attention.Sincerely yours,Customer Service Specialist

Dear Revdex.com,I have indicated information below to resolve and close this complaint on behalf of Ontel Products. Order # Received on 04/29/2015BOGO *** *** + Free Bonus Acupressure Foot Massage (Black Large - Xlarge) $Processing and handling $each x = $13.98Total
$26.97 We are sorry that the customer was not happy with their ordering experience The offer is a Buy One Get One for just the processing and handling fee of $6.99. OFFER DETAILS:By ordering today, we will send you the *** *** for $plus $shipping and handlingThe best part is, when you order today, we will double your offer for FREE, just pay the separate processing and handling of $for the second *** ***As an added Bonus, you’ll also receive our Acupressure Foot Massage Ball to stimulate, relax and energize your feet, absolutely free!Refund Details:30-Day Money Back Guarantee (Less S&H)Return via USPS to address listed belowPlease include your complete name, address, daytime telephone number and emailaddress inside the return package when returning your itemPlease send all returns to:*** *** *** *** *** *** *** *** ** ***
Since quality customer service is very important to us we will issue a full credit to the customer’s Visa account ending in ***0275. There is no need for the customer to return the credit will reflect on their account. We thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist Tell us why here

Dear Revdex.com, On behalf of Ontel Products, check number for $was mailed on 5/24/from our corporate office in NJ. Please allow 10-business days for receipt Thank you for your patience Sincerely yours, Customer Service Specialist Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have received my refund of $on 2-24-However they still owe my $in shipping charges that I had to pay out of my own pocket to return their piece of crapAnd till this day, they are refusing to pay me the $basically telling me its my problemIts not just of the cost, its the way they treat customers
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products. Order # *** Received on 8/29/2015BOGO Dlx Comfort Foot Angel + Free Bonus Acupressure Foot Massage (Black
Large - Xlarge)$x = 35.98Processing and handling $each x = $27.96Total $63.94 We are sorry to hear that the customer was not happy with their ordering experience. Our company takes all inquiries from our customers very seriously. The customer disputed the charge with their PayPal account on 9/23/and full credit pf $was issued to this account. Quality customer service is very important to us and we thank you for bringing this to our attention. Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is not exactly accurate
To be clear, on 10/after the customer service ordeal, I sent an em back to the company, reported them to the Revdex.com, then I called Paypal to inform them that they refused to refund the money.Paypal escalated the claim (which orig claim was made on the purchase date but Paypal said the company must refund) and reassured me that they would get my money back.On 10/the money was refunded from Ontel to my Paypal account. Paypal then closed the dispute because of paymentSo until I got other parties involved, Ontel didn't willingly give me my refund

Complaint: ***
I am rejecting this response because: The business is still taking new orders for a product that they do not have Who knows when, if ever, they will ever deliver the product To me, this is a form of fraud I expected to get the product I ordered They should not offer a product that they do not have
Regards,
*** ***

Dear Revdex.com, Your recent correspondence has been directed to me for handling. Please accept my apology for any inconvenience this has causedI have indicated information below what has transpired on behalf of Ontel Products Order # *** reference # *** received
11/18/Magic Tracks Deluxe Double Offer = $Processing and handling $each = $Total $ We are sorry that the customer was not happy with their ordering experience for the Magic Tracks. Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks. Nothing is deducted from the customer’s account until the order has shipped. The customer’s order was shipped on 12/23/with Fed Ex Tracking *** which shows this was delivered on 01/04/ Quality customer service is very important to us and we thank you for your patience Sincerely, Customer Care Specialist Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com, It looks like the order was reinstated, but I have canceled the order # *** The order has been canceled nothing will ship or bill to the customerThey can check the status on line at www.magictracks.com Thank you for bringing this to our attention Sincerely, Customer Care Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** As long as the refund occurs as stated I am satisfied with the result To make it clear, my complaint had nothing to do with your offer and what I purchased, it was the handling of my issue with your management staff They had multiple opportunities to save this and did not
Regards,

Dear Revdex.com, Your recent request has been directed to me for handlingI have indicated information below on behalf of Ontel Products Order # *** Reference # *** Received 05/10/Air Hawk Payment = $Processing and handling of $Total $
We are sorry that the customer was not happy with their ordering experience for the Air Hawk We do not offer a hard case for the Air Hawk. When the order was place is was upgraded and this included the carrying case, car charger and build in LED light. We only have the soft carrying case which was sent to the customer. Since quality customer service is very important to us we will issue a credit of $to the customer’s account. This will reflect on their next billing statement We thank you for your patience and believe this is the information you require and feel this resolution will close the complaint Sincerely, Customer Care Specialist Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Dear Revdex.com, Your recent request has been directed to me for handlingI have indicated information below on behalf of Ontel Products Order # *** Reference # *** Received 12/2-Pay Buy One Get One Dlx Relief Wrap Tan = $+ $Processing and Handling Separate
Bonus Fee $Web Surcharge $ Total $ We are sorry that the customer received a defective Relief Wrap and returned her orders Credit was issued to the account for the amount paid of $and we stopped the second payment of $to their account I have requested a check refund of $be sent to MS ***. This will be coming from our corporate office in New Jersey. Please allow 10-business days for receipt of the check Quality customer service is very important to us and we thank you for your patience We believe this is the information you require and feel this resolution will close the complaint Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com, Your recent correspondence has been directed to me for handling. Please accept my apology for any inconvenience this has causedI have indicated information below on behalf of Ontel Products Order # *** Received 11/18/2016 We are sorry that the customer
was not happy with their Magic Tracks ordering experience. We tried to process the order as placed and shipped to the address below: *** *** * *** *** *** ** *** Unfortunately we were unable to correct the order and would have emailed the customer for a better shipping address. The order has been canceled nothing will ship or bill to their account. Quality customer service is very important to us and we thank you for bringing this to our attention Sincerely, Customer Care Specialist Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I would like to wait until I receive my refund before accepting this response as I do not trust this company to follow through
Regards,
*** ***