Cornerstone Investment Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me My main issue is that there is literally NO WAY of getting in touch with the company, just to check on the order I thought it odd that it was taking so long to replace the cars, so I was calling and e-mailing to no avail There was never a response to the e-mails, and the phone number is just a recording with no option of leaving a message That is NOT called customer service That is called taking people's money and caring only about that I appreciate your response, and the additional cars, and I very much look forward to receiving the car I ordered, as does my son However, I do think you should address the complete lack of customer service you have as a company
Regards,
*** ***

Dear Revdex.com, Your request has been directed to me for handling. Please accept my apology for any inconvenience this has causedI have indicated information below on behalf of Ontel Products Unfortunately, I still could not locate an order for *** *** with the information provided and I was unable to reach the customer by phoneSince quality customer service is important to us, we will have one sent to Mr*** at no cost. The customer will receive an email confirmation with the tracking once this has shipped Thank you for your patience and we believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Care Specialist Tell us why here

Complaint: ***
I am rejecting this response because:I waited for that order long enough for it for them to recall the order the day I was waiting for itso our business is terminatedgot my complete refund that is what I wanted
Regards,
*** ***

The complaint #*** was never resolvedThe business promised: "Since quality customer service is very important to us I will have another set sent to thecustomer at no cost. They may keep this with our compliments.”Nothing was sent to me, nor money back, neither another set, as promised.Thank you for your help with this,*** ***

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolve and close this complaint on behalf of Ontel ProductsOrder * *** Received on 02/3/BOGO Miracle Bamboo Pillow King = $Processing and handling
$each Pillow x= $Tax $Total $Discount $Total $We are sorry that the customer was not happy with their ordering experience for the Miracle Bamboo PillowsI have indicated the order details below: Offer Details: By ordering today, you'll receive your the queen size Miracle Bamboo™ Pillow with Free Travel Bag for just $29.95, plus $shipping and handlingOr the King size Miracle Bamboo™ Pillow is available for an additional $The best part is, when you order today, we will double your offer for FREE, just pay $shipping and handlingDue to the high demand we experienced a backorder. We notified the customer of the backorder by email. When the customer contacted us we applied several discounts totaling $The merchandise had already been shipped when we received the cancelation notice and advised the customer to refuse delivery on the package. If the package is not open she just needs to put return to sender and send it back at no cost to herPer her last email of 4/26/we have issued a credit to her account for $44.89, this credit will reflect on their next billing statement. Quality customer service is very important to us and we thank you for bringing this to our attentionSincerely, Customer Service Specialist Tell us why here

Dear Revdex.com,We are
sorry for the delayDue to the high demand we are experiencing a backorder.I have
requested this to be expedited once they have come in stockThank you for your patience.Sincerely
yours,Customer
Service Specialist Tell us why here

Dear Revdex.com, Your inquiry has been directed to me for handling. Please accept my apology for any inconvenience this has causedI have indicated information below on behalf of Ontel Products Order # *** Reference *** received 02/23/BOGO Handy Heater
$Processing and handling $Total $ We are sorry that the customer was not happy with their order for the Handy Heater. Refund check # *** for $was mailed on 7/26/from our corporate office in New Jersey. Please allow 10-business days for receipt Quality customer service is very important to us and we thank you for your patience We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here

Dear Revdex.com,Your recent correspondence was directed to me for handling. Please accept my apology for any delay this may have caused. In order to resolvethis, I have indicated what has transpired below on behalf of Ontel Products.Order #*** received 1/24/2015Bed Boost + Bonus Bed
Boost = $19.99Additional Bed Boost Free Shipping = $14.99Processing & handling = $Total $52.96 We are very sorry that the customer was not happy with their ordering experience. I have indicated the offer details below: There was a backorder on this item due to the high demand. We did notify the customer byemail of the backorder. Unfortunately we were not aware that the customer requested a cancelation on their order so thisshipped on 7/10/2015.The customer has disputed this with their credit card company on 7/28/in the amount of $52.96. Oncea dispute has been filed, the credit card company reverses the charges and blocks further activity for this transaction. Therefore the customer has been reimbursed and no credit is due at this time.Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com, Your request has been directed to me for handling. I have indicated information below what has transpired on behalf of Ontel Products We are sorry in the delay for the replacement cars for the Magic TrackUnfortunately, due to the high demand we were still
experiencing a backorder on the Magic Tracks. Order *** Reference *** Magic Tracks Double Offer $Processing and handling $each x = $Total $Credit issued 11/= -$Credit issued 3/28 =$ I have issued the balance of the credit for $today and since quality customer service we will have another Magic Tracks Set sent to the customer under order #***/reference ***. They will receive an email confirmation with the tracking once shipped Thank you for your patience Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # *** Received on 05/07/2015BOGO Extra Support + FREE Bonus Foot Massage Ball White S/M Foot Angel= $32.99Additional BOGO Extra Support + FREE Bonus Foot Massage
Ball Black S/M Foot Angel = $32.99Processing and handling $each x = $Total $93.94 We are sorry that the customer was not happy with her ordering experience. The offer is a “buy one pair, get another pair for the processing and handling.” I have indicated the offer details below: OFFER DETAILS: By ordering today, we will send you the Foot Angel for $plus $shipping and handlingThebest part is, when you order today, we will double your offer for FREE, just pay the separate processing and handling of $for the second Foot AngelAsan added Bonus, you’ll also receive our Acupressure Foot Massage Ball to stimulate, relax and energize your feet, absolutely free! The order was also upgraded to the EXTRA Support which is an additional $per pair. The was a second set of two FootAngels in the Extra Support in Black for a total of two sets of two for a total of four Foot Angels. The customer contacted customer service today 5/18/and their order has been canceled. Nothing will be shipped or billed to their account. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely yours,CustomerService Specialist here

Dear Revdex.com,I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # ***Received on 05/07/2015BOGO Foot Angel + Free Bonus Acupressure Foot Massage (White Small-Med) $Processing and handling $each x = $13.98Total
$26.97 We are sorry that the customer was not happy with her ordering experience The offer is a Buy One Get One for just theprocessing and handling fee of $6.99. We also indicate that the order will ship within days from the time the orderis placed. I have indicated the offer details below.OFFER DETAILS:By ordering today, we will send you the Foot Angel for $plus $shipping and handlingThe best part is, when you order today, we will doubleyour offer for FREE, just pay the separate processing and handling of $for the second Foot AngelAs an added Bonus, you’ll also receive our AcupressureFoot Massage Ball to stimulate, relax and energize your feet, absolutely free!Shipping Policy:This product will ship within days from the time the order is processed and will be mailed via FEDEX Smart Post/USPSIf you have any questions concerning the status of your order, please contact our customer service department.Since the Foot Angel has not shipped yet, we have canceled Ms***s order, nothing will be shipped or billed to their account. Quality customer service is very important to us and we thank you for bringing this to our attentionSincerely,Customer Care SpecialistTell us why here

Dear Revdex.com, Your recent request has been directed to me for handling. Please accept my apology for any delay or inconvenience this has causedI have indicated information below on behalf of Ontel Products Order # *** Received 12/17/ We are sorry that the customer
was not happy with their ordering experience wished to cancel their order Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks We received a request on 12/29/to cancel the order. This was canceled and nothing will be shipped or billed to their account Quality customer service is very important to us and we are sorry for the delay Thank you for your patience Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com,I have
indicated information below to resolve and close this complaint on behalf of
Ontel Products.Order #1048840Received 12/4/Dlx BOGO
Small and Large Furniture Feet + Bonus Furniture Fix Pen = $30Additional
Dlx Small and
Large Furniture Feet FREE SHIPPING = $20.00Processing
and handling $each set = $13.98Extra
Large Furniture Feet = $ 5.00Total $68.97We are
sorry that the customer was not happy with their ordering experience for Furniture
Feet. I have indicated our offer below. Furniture Feet ™ are the
stretchable furniture feet that protect floors from scratches and scuffsWhen
you order today you will also receive a set of Small and Large Furniture
Feet ™ for only $plus $P&HBut wait when you order today, we
will double the offer you will receive a second set of Small and Large
Furniture Feet ™ for FREE - just pay a separate $P&HAs an added
BONUS you will also receive a piece Furniture Fix Pen Set ABSOLUTELY FREE! Offer
Includes: (2) sets of Small and Large Furniture Feet ™ ( Buy 16, Get
Free) - & ABSOLUTELY FREE piece furniture fix pen setThis order was also upgraded to the Deluxe
Heavy Duty Furniture Feet for an additional cost as well as an additional set
of Furniture Feet. Additional items are offered and the price
indicated when offered. These additional
items are optional and no one is required to take them.We received an email to cancel the order on
12/4/2015. This order was canceled and
nothing will be shipped or billed to the customer’s accountQuality
customer service is very important to us and we thank you for bringing this to
our attentionSincerely
yours,Customer
Service Specialist

Dear Revdex.com, Your recent request has been directed to me for handlingI have indicated information below on behalf of Ontel Products Order # *** Reference # *** Received 12/18/Air Hawk Payment = $Processing and handling of $Web
Surcharge $ Total $ We are sorry that the customer was not happy with their Air Hawk and having problems with it We just received an email that they were missing something and advised the customer that we would be happy to replace Since customer service is very important to us we will issue a full credit of $to the MasterCard on file. This credit will reflect on their next billing statement We thank you for your patience and believe this is the information you require and feel this resolution will close the complaint Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com, The customer spoke to customer service on 1/29/and an additional credit for $was issued to Mr*** account. This credit should reflect on their next billing statement. This *** account ending in *** has been given a full credit of what was billed for $167.94. There is no need to return the defective Relief Wraps, please dispose of them. Thank you for your patienceWe believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com, Tracking does update and the package begins to travel. This order did ship with Fed Ex Tracking *** showing this is scheduled for delivery on Friday 12/16/by end of day. Please refuse delivery on the shipment and a credit will be issued in full upon receipt of the return Thank you for your patienceCustomer Care Specialist Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com, Unfortunately these are still on backorder for the Total View Mirror. The account will not be billed until the merchandise has shipped The order has been expedited and will ship as soon as the merchandise is availableThe customer will receive an email confirmation with the tracking once shipped. We apologize for the delay and any inconvenience this may have caused. Thank you for your patience Sincerely yours, Customer Service Specialist Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***