Cornerstone Investment Services

Dear Revdex.com, Your request has been directed to me for handling. Please accept my apology for any inconvenience this has causedI have indicated information below what has transpired on behalf of Ontel Products. We are sorry in the delay for shipping the replacement carUnfortunately,
due to the high demand we are still experiencing a backorder on the Magic Tracks. Replacement # WPL *** We have adjusted the customer account for $on 1/19/for their patienceAs soon as it is available the replacements will be sent. Thank you for your patience. Sincerely, Customer Care Specialist Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: Because the company states that they have issued a full credit to the customer’s account I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products. Order #***Received on 1/15/check # *** Iron Gym Extended Long Bar $Processing and handling $6.99Total
$16.98 We are sorry that the customer was not happy with their ordering experience. Unfortunately, we were out of stock on the 1st Iron Gym Bar and sent the customer the next size. When the customer was nothappy with that one we had another size sent to the customer at no charge.Since quality customer service is very important to us we are refunding the customer by check for $and they may keep the Iron Gym Extenders with our compliments. We thank you for your patience and bringing this to our attention. Please close this complaint as responded to and resolved. Sincerely yours,Customer Service Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please note, ALL This was recently resolved and after I contacted Revdex.comThey originally asked for pillows to be returned, and recently said I can just send pillow tags instead
Regards,
*** ***

*** *** *** *** *** *** ***
*** * ** *** Daytime Phone: *** Evening Phone: *** E-mail: *** Dear Revdex.com, We apologize for any delay and inconvenience this has causedI have indicated information below to
resolve and close this complaint on behalf of Ontel Products Order *** Foot Angel BOGO Blk Sml/Med - $Foot Angel BOGO Blk Sml/Med - $Processing and handling = $Web Surcharge $Total $ We are very sorry for the delay in the reimbursement. Refund check * *** has been requested for $and is mailing from our corporate office in New Jersey. Please allow 10-business days for receipt of the checkQuality customer service is very important to us and we thank you for patienceCustomer Care Specialist Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com, Your recent correspondence has been directed to me for handling. Please accept my apology for any inconvenience this has causedI have indicated information below on behalf of Ontel Products Order # *** Received 11/26/ We are sorry that
the customer was not happy with their Magic Tracks ordering experience We tried to process the order as placed and shipped to the address below: *** *** *** *** *** *** ** *** Unfortunately we were unable to correct the order and would have emailed the customer for a better shipping address. The order has been canceled nothing will ship or bill to their account. Quality customer service is very important to us and we thank you for bringing this to our attention Sincerely, Customer Care Specialist Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Although it was sent outIt was sent out after days/weeks of requesting it to be cancelledThey KNEW I wanted it cancelledBeing back logged is not an excuse considering they were still taking orders ONLINE ( including mine) and knowing they couldn't get the items shipped out.. What I paid for is not what my daughter received.. I had TWO orders for the fire truck and police cars and she received only ONE>The cars that actually came with the set were broken
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Although, my mom only purchased the big vision goggles from your company, she was then transfered via an automated system and offered many other offers Her debit card info was shared with the other 3rd party vendor's and as disabled/Senior she was not clearly aware and not properly informed that her debit card would shared with multiple outside vendor's Yes, we called the numbers of those vendors and they issued credits, however the initial purchase and transaction was completed with Big Vision with no clear communication that her information would be shared and distributed to multiple 3rd party vendor's. Thanks
Regards,
*** ***

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products Order # *** Received 6/15/pair of Hot Hands $Processing and handling $= $Order Processing Fee$ Total $ We are sorry that
the customer was not happy with their order for the Hot Hands. We can assure these do work. I have indicated the offer details below: By ordering today, you'll receive pair of Hot Hands™ for just $plus $S&HPlus, we'll DOUBLE the offer for FREE, just pay additional $P&HPLUS, we'll include our BONUS Lovin’ Oven Thermometer, absolutely Free! This offer is covered by our 60-Day Money Back Guarantee less processing and handlingSales tax will be applied to orders from CA and NJA $web service fee will be added to each orderNon-continental U.Sorders please add an additional $shipping surcharge Five finger, non-slip silicone grip is melt proof Raised grippers safely repel heat away from your hands Great for ovens, stovetops, grills and more Versatile precision grip can pick up a pin or open a jar Rinses clean in seconds Dishwasher safe Since Quality customer service is very important to us, I have issued a full credit for $to their credit card number ending in ***. This credit will reflect on their next billing statement. Thank you for contacting customer serviceCustomer Service Specialist Tell us why here

Dear Revdex.com, Your recent correspondence has been directed to me for handling. Please accept my apology for any inconvenience this has causedI have indicated information below on behalf of Ontel Products Order # *** Received 10/30/Magic Tracks Double
Offer = $Police Car and Fire Truck = $Processing and handling $each x = $Web Service Fee = $Total $Discount 11/10/2016 -$Total $ We are sorry that the customer was not happy with their ordering experience for the Magic Tracks. Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks The customer called us on 11/10/to cancel the order, at this time we offered a discount f $if they wished to keep the orderThey agreed and a discount was applied The customer’s order was shipped on 12/13/with Fed Ex Tracking *** which shows this is in transit to the customer and they can expect to receive this on Wednesday 12/21/by end of day Quality customer service is very important to us and we are sorry for the delay Thank you for your patience Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products Order # *** received 11/16/Magic Tracks Deluxe Double Offer = $Magic Tracks Deluxe with Blue Car = $Processing and handling
$each x = $Total $ We are sorry that the customer was not happy with their ordering experience and wished to cancel their order We were not aware that the customer wished to return the Magic Tracks so the order was shipped with FED EX Tracking ***. Scheduled delivery date is 11/29/2016. I spoke to the customer and they will refuse delivery on this shipment Credit will be issued upon receipt of the return Quality customer service is very important to us and we thank you for bringing this to our attentionCustomer Care Specialist Tell us why here

Dear Revdex.com Your recent correspondence has been directed to me for handling. Please accept my apology for any inconvenience this has causedI have indicated information below on behalf of Ontel Products Order # *** Received 12/04/Second Fix with Carry Case =
$ We are sorry for the delay. Check # *** has been sent from our main office in NJ. Please allow 5-business days for delivery Quality customer service is very important to us and we thank you for your patience Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolve and close this complaint on behalf of Ontel Products Order #*** Order received 2/13/Simply Straight + Bonus Heat Resistant Travel case
= $Web Surcharge = $Total = $ We are sorry the customer was not happy with their Simply Straight Refund check # *** has been issued for $This is coming from our main office in New Jersey, please allow 10-business days for receipt of the checkQuality customer service is very important to us and we thank you for your patience Sincerely yours, Customer Service Specialist Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
A full refund is acceptable Thank you for all your help and support in the matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com,I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # ***Received on 04/12/2015BOGO Dlx Foot Angel Black-Large/X-Large $17.99Processing and handling $each x = $13.98Total
$31.97Shipped 5/18/2015We are sorry the customer was not happy with their ordering experience. We experienced a backorder, due to the high demand on this item.We do offer a 30-day money back guarantee on the item as indicated on the website. You will receive a credit for the merchandise less the processing and handling. Return Policy30-Day Money Back Guarantee (Less S&H)Return via USPS to address listed belowPlease include your complete name, address, daytime telephone number and email address inside the return package when returning your item.Please send all returns to:*** ***
*** *** *** ***
*** *** ** ***Since quality customer service is very important to us, I have issued a refund for $to the MasterCard on file ending in ***4454. The customer may keep these with our compliments. We thank you for bringing this to our attentionSincerely yours,Customer Service Specialist

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # ***Swivel Sweeper Max Rechargeable battery
= $19.99Processing and handling = $5.99Total = $25.98Our records show that this did ship on 8/24/by DHLG. Unfortunately, the tracking is showing thiswas lost in transit. We have reshipped this today with DHLG Tracking ***. The customer should have this with 5-10business days. This is shipping from *** *** **.Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely yours, Customer Service Specialist Tell us why here

Dear Revdex.com, On behalf of Ontel Products, we are sorry that Ms *** was not happy with our first response. Her feedback is very important to us and has been directed to our marketing department. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helpsto ensure we are promoting a successful product.To confirm her order has been canceled nothing will be shipped or billed to her account. Order # *** Received on 05/31/2015CANCELED 6/1/2015 Thank you for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here