Cornerstone Investment Services

Dear BBB, Your recent correspondence has been directed to me for handling. Please accept my apology for any delay or inconvenience this has caused. I have indicated information below on behalf of Ontel Products. Order # [redacted] Received 12/13/2016 Magic Tracks Deluxe... Tracks Red Car = $29.99 Magic Tracks Deluxe Tracks Blue Car = $29.99 Processing and handling $5.99 each x 2 = $11.98 Web Service Fee $1.00 Total $72.96 We are sorry that the customer was not happy with their ordering experience for the Magic Tracks. Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks. The customer’s order was shipped on 12/16/2016 with Fed Ex Tracking [redacted] which shows this was delivered on 12/28/2016. Since quality customer service is very important to us and we apologize for the inconvenience, we have issued a credit to the account for $20.00 this credit will reflect on their next billing statement. Thank you for you for your patience. Sincerely, Customer Care Specialist Tell us why here...

I requested a return authorization from the seller and have received noneAlso, the seller's response states they will provide a credit and I requested a refund

Dear Revdex.com,I will be happy to research the account on behalf of Ontel Products.Unfortunately, I could not locate an order for the customer with the information provided inthe complaint Please advise what the merchandise was so we can locate their order and research the creditThank you for your patience and attention to this matter Quality customer service is very important tous and we apologize for any delay this has caused Sincerely yours,Customer Service Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] I think its pretty messed up that bi would order something for christmas and this business would tryt to take they money 30+ days later. that is poor business handling if you ask me. and sounds fishy. I believe this business should be looked into still because something is not right about the way they do business

Dear BBB, Your inquiry has been directed to me for handling. Please accept my apology for any inconvenience this has caused. I have indicated information below to what has transpired on behalf of Ontel Products. Order # [redacted] Received 12/22/2016 1 Set Magic Tracks =... $19.99 Processing and handling $5.99 Web Service Fee = $1.00 Total $26.98 We are sorry that the customer was did not receive their Magic Tracks order. Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks. Nothing is deducted from the account until it is ready to ship. We attempted to process this order on 12/27/2016 unfortunately we were unable to obtain authorization with the [redacted] ending in ***. Nothing has been billed to the customer’s account. Quality customer service is very important to us we will be happy to verify the customer information to process their order. Thank you for your patience and for bringing this to our attention. Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com, On behalf of Ontel, we do not have anything to do [redacted] *** We do not have an order for the customerWe offer merchandise seen on TV the customer The customer is on a program that is I spoke to the customer and this is the information on their billing statement This is the company they need to speak with about the charges11/12/– $RWD PLUS PRIME [redacted] Please remove this complaint from our file and correct our Revdex.com rating for OntelsThank you for your attention to this matter Sincerely, Customer Service Specialist Tell us why here

Dear Revdex.com Your recent correspondence has been directed to me for handling Please accept my apology for any inconvenience this has causedI have indicated information below on behalf of Ontel Products Order # [redacted] Received 3/10/Deluxe EverBrite Lites Double offer $x = $Processing and handling $each x = $Total $We are sorry the customer was not happy with their ordering experience I have indicated the offer details below Offer Details: Ever Brite ™ are motion activated outdoor LED lightsWhen you order today you will receive an Ever Brite™ Light for only $plus $P&HBut wait when you order today, we will double the offer you will receive a second Ever Brite ™ Lights for FREE - just pay a separate $P&HOffer Includes: (2) Ever Brite ™ Lights (Buy One, Get One Free)The customer doubled their order and upgraded to the deluxe lights which are much brighter for an additional $per setThe customer contacted us on 3/11/to cancel the order, unfortunately, these were in stock and shipped immediately We were unable to cancel the order and advised the customer to refuse delivery on the shipmentSince quality customer service is very important to us we issued a full credit to their [redacted] Card on 3/11/This credit will reflect on their next billing statementThank you for contacting customer service Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com, Your recent correspondence has been directed to me for handling Please accept my apology for any inconvenience this has causedI have indicated information below on behalf of Ontel Products Order # [redacted] Received 10/12/Police car and Fire truck = $Total $ We are sorry that the customer was not happy with their ordering experience Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks The customer’s order shipped with Fed Ex tracking [redacted] which is scheduled for delivery on Thursday 12/15/by end of day They can track this on line at MagicTracks.com or through Fed Ex Quality customer service is very important to us and we are sorry for the delay Thank you for your patience Sincerely, Customer Care Specialist Tell us why here

Complaint: [redacted] I am rejecting this response because: as the complete order arrived before Christmas I will keep itI do not trust the company's processes to credit my account in a timely mannerThe best solution is to just keep it and never order from this company again Regards, [redacted] ***

We responded to this on 10/2/on complaint [redacted] Please see information below.To update this further a replacement was shipped on 10/5/with Fedex SmartPost tracking Thecustomer should receive this by 10/17/Thank you for your patience,Customer Care Specialist----------------------Please accept my apology for any delay this may have caused I have indicated information below to resolveand close this complaint on behalf of Ontel Products.Order # [redacted] BOGO Swivel Sweeper Max + Free Mini Sweepers = $39.98Processing and handling on each one = $29.98Total = $Credit $ We are sorry that the customer was having problems with the Swivel Sweeper.We do show that we shipped the replacement battery and then the charger.So far we have not received the Swivel Sweeper backSince, quality customer service is very important to us I will have a new Swivel Sweeper sent to thecustomer Please allow 10-business days for delivery, he will receive an email confirmation with the trackinginformationWe thank you for bringing this to our attention Sincerely yours, Customer Service Specialist Tell us why here

Hello this is [redacted] and my complaint if is [redacted] I have received a card in the mail to which I am to sign if I do want to cancel my order before Jan 11,I have tried calling the number they provided which is the same number to which I was unable to use since it said in a recording that their number did not work in my areaI have called the number last night and weirdly, it went through and I requested my order to be cancelledThe support lady said they don't charge money until they ship the magic tracksThey said they were out of stock, but never mentioned that post on their website...I would like to let you know that I have cancelled my order and there is no money to be returned since they didn't charge yet, which I thought when ordering onlineI would like to personally thank you for all for your efforts into looking into my issue and this case

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me JUST CHECKED MY CREDIT CARD ACCOUNT AND YES, all charges have been reimbursed.It is sad that this kind of business practice has to happen, and will continue unless something drastic is done to stop it.Not only the horrible sales theft tactics being done on their website, then not 1, 2, but all products purchased defectiveJust pathetic Regards, [redacted]

Dear Revdex.com, Your request has been directed to me for handling Please accept my apology for any inconvenience this has causedI have indicated information below on behalf of Ontel Products Order # [redacted] Reference [redacted] Received 11/8/Magic Tracks Deluxe Double Offer = $x = $Processing and handling $each x = $Web Service Fee = $Total $ We are sorry for the delay in shipment for the Magic Tracks Unfortunately, due to the high demand we were experiencing a backorder on the Magic TracksRefund check # [redacted] for $was mailed on 5/1/from the corporate office in New JerseyPlease allow 10-business days for receipt Thank you for your patience We believe this is the information you require and feel this resolution will close the complaint Sincerely, Customer Care Specialist Tell us why here

I am Emailing to update that I still have never received my itemI was told it was still out of stock months later with no date of when it would be shippedI can not get any real information from this company about an order I placed in MayI would like to know when I will receive the orderI ordered this for Fathers Day...its almost Christmas!

Dear BBB, Your recent correspondence has been directed to me for handling. Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products. Order # [redacted] Received 10/12/2016 2 Magic Tracks Deluxe Double... Offer = $39.99 Police and Fire Truck = $10.00 Tower Bridge = $7.99 Criss Cross Bridge w Green Car = 10.00 Processing and handling $5.99 each x 2 = $11.98 Total $79.96 We are sorry that the customer was not happy with their ordering experience wished to cancel their order. Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks. The customer’s order is shipped with Fed Ex tracking [redacted] . They can track this on line at MagicTracks.com or through Fed Ex. Quality customer service is very important to us and we are sorry for the delay. Thank you for your patience and for bringing this to our attention. Sincerely, Customer Care Specialist

Complaint: [redacted] I am rejecting this response because: I filed a complaint against OnTel (Magic Tracks) and at the time the cc charge had not gone thru so I thought they had at least read my emails even if they hadn’t replied but now I see they did charge my cc for $I emailed them a 4th time now and called several times without success in getting thru their hold msgI wanted to know if I can add that to my complaintThank you [redacted] Regards, [redacted] ***

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products We are sorry that the customer was not happy with their Furniture Feet I spoke to Mr [redacted] and he indicated these were purchased locally Since quality customer service is very important to us, I have replaced these at no cost with order # PM *** Please allow 10-business days for delivery Thank you for bringing this to our attention and they you for your patience Sincerely yours, Customer Service Specialist Tell us why here

Dear Revdex.com, Please accept my apology for any delay this may have caused I have indicated information below to resolveand close this complaint on behalf of Ontel Products.1st order #Received on 5/29/2015BOGO Miracle Bamboo Pillow Queen $29.95Processing and handling $each x = $19.90Total $ Never shipped – canceled DUPLICATE2ND order # Received on 5/29/2015BOGO Miracle Bamboo Pillow Queen $X = $59.90Additional Miracle Bamboo Pillow Queen $x = $(reduced shipping)Processing and handling $each x = $59.70Total $ 179.50We are sorry that the customer was not happy with her ordering experience I have indicated the offer details below: Offer Details: Miracle Bamboo Pillow for just $plus $processing and handling get a second Miracle Bamboo Pillow for FREE justpay an additional $P&HOr the King size Miracle Bamboo Pillow is available for an additional $per pillowThe first order was a duplicate and canceled The order that did go through was for two sets of two sets of two and two additionalpillows for a total of four Miracle Pillows The customer notified us on 6/3/stating this is more than she wanted and wouldbe returning four of the pillows The customer has received the following credits to the MasterCard Account ending in***0419:6/18/= $– return postage6/18/= $– return postage6/30/= $– return for four pillowsTotal amount of credit = $99.99Since quality customer service is very important to us I have issued the balance of the return postage of $to the customer’s account This credit will reflect on their nextbilling statement The customer is only paying for the one set of two Queen Size Pillows for $which she keptWe thank you for bringing this to our attention Sincerely yours,Customer Service Specialist Tell us why here

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products Order # [redacted] Received 6/28/Dlx Bling It On with Crystals = $Processing and handling $Web service Fee $Tax = $ Total $ We are sorry that the customer was not happy with their Bling It On order Due to the high demand we are experiencing a backorderThe customer’s account has not been billed for this We have canceled the order for the customer, nothing will be shipped or billed to their account Quality customer service is very important to us and we are sorry we could not deliver the Bling it On in a timely manner Thank you for your patienceCustomer Care Specialist Tell us why here

Dear Revdex.com, I just spoke to the customer on his order, we were unable to identify this without knowing what the item was I haveindicated below what has transpired on behalf of Ontel Products Order [redacted] received 7/5/[redacted] BLK L/XL $22.99Addtl [redacted] BLK L/XL FREE P&H Processing and handling $13.98Total $ 59.96Unfortunately we have never received the merchandise back and we were looking for a trackingnumber to credit the account.Since quality customer service is very important to us after speaking with the customer today, I have issued a credit for $for the cost of the merchandise Credit has been issued to the [redacted] onfile ending in [redacted] *** This will reflect on their next billing statementWe apologize for any delay this has causedSincerelyyours,CustomerService Specialist Tell us why here