Cornerstone Investment Services

Dear Revdex.com,     Your inquiry has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products   Order # [redacted] Reference [redacted] received 09/25/2017 Buy One Get One Artic...

Air $39.98 Separate Bonus Fee $19.98 Web Surcharge Total $60.97   We are sorry for the delay of the customer’s Artic Air order.   Unfortunately, due to the high demand for the Artic Air.  The customer’s account will not be billed until the order ships.   Since quality customer service is very important to us I have expedited the customer’s order so as soon as it does come in stock, the order will ship.    We thank you for your patience and believe this is the information you require and feel this resolution will close the matter satisfactorily   Sincerely,   Customer Service Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com   Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products.   Order # [redacted] Received 3/10/2016 Deluxe EverBrite Lites Double...

offer       $22.99 x 2 = $45.98 Processing and handling $6.99 each x 4 = $27.96 Total $73.94 We are sorry the customer was not happy with their ordering experience.  I have indicated the offer details below.   Offer Details: Ever Brite ™ are motion activated outdoor LED lights. When you order today you will receive an Ever Brite™ Light for only $12.99 plus $6.99 P&H. But wait when you order today, we will double the offer you will receive a second Ever Brite ™ Lights for FREE - just pay a separate $6.99 P&H. Offer Includes: (2) Ever Brite ™ Lights (Buy One, Get One Free). The customer doubled their order and upgraded to the deluxe lights which are much brighter for an additional $5 per set. The customer contacted us on 3/11/2016 to cancel the order, unfortunately, these were in stock and shipped immediately.  We were unable to cancel the order and advised the customer to refuse delivery on the shipment. Since quality customer service is very important to us we issued a full credit to their [redacted] Card on 3/11/2016. This credit will reflect on their next billing statement. Thank you for contacting customer service.      Sincerely,   Customer Care Specialist  Tell us why here...

Dear Revdex.com,   Your recent request has been directed to me for handling. I have indicated information below on behalf of Ontel Products   Order # [redacted]  Reference # [redacted] Received  12/17/2017 Buy One Get One Relief Wrap  Burgundy = $59.98 + $14.99 Processing and...

Handling Separate Bonus Fee $14.99 Additional Relief Wrap Burgundy $59.98 FREE Shipping Web Surcharge $ 1.00 Total $150.94   We are sorry that the customer was not happy with their ordering experience for the Relief Wrap.    I have indicated below the offer for the Relief Wrap, they are a Buy One Get One for just a separate fee of $14.99. An additional relief wrap was also purchased.   OFFER DETAILS: For a limited time only, we’ll send you 1 Thermapulse® Relief Wrap™ for 2 payments of just $29.99 with $14.99 shipping. But order now and we’ll DOUBLE the offer, just pay a separate $14.99 fee for the 2nd wrap of the same color.   We were not aware that this is not what the customer wanted, since they were in stock the order shipped quickly for the holiday season.      Tracking shows these were delivered on 12/14/2017.   Since quality customer service is very important to us we will have a credit issued for the additional Relief Wrap that was ordered.  Credit for $59.99 will be issued to their [redacted] account ending in [redacted], this credit will reflect on their next billing statement.    Quality customer service is very important to us and we thank you for your patience. We believe this is the information you require and feel this resolution will close the complaint.     Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com,   We are sorry the customer was not happy with our first response.   The order was upgraded to the Deluxe Magic Tracks which included the Tunnel and Bridge, Road Signs and Landscape Pieces.   However since quality customer service is very important to us, a credit for $20 was issued to the customer’s account on 9/8/2016 to the Visa Card on file.  This will reflect on their next billing statement.    Thank you for your patience.   Customer Service Specialist  Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They have refunded the charge to my credit card.  Thank you for your efforts.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: as the complete order arrived before Christmas I will keep it. I do not trust the company's processes to credit my account in a timely manner. The best solution is to just keep it and never order from this company again.
Regards,
[redacted]

Dear Revdex.com,Please accept my apology for any delay this may have caused.  I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # Cami SecretTotal $14.98We are sorry to hear that the customer was not happy with their ordering...

experience.Unfortunately, we experienced a backorder on this item.  We have canceled the customer’s order and will be forwarding check #   reimbursement for $14.98. This is being released this week from our main office. Quality customer service is very important to us and we thank you for bringing this to our attention.  Sincerely yours,Customer Service Specialist

Dear Revdex.com,Please
accept my apology for any delay this may have caused.  I have indicated information below to resolve
and close this complaint on behalf of Ontel Products.Order # [redacted]Received
on 10/22/2015BOGO
Miracle Bamboo Pillow King    =  $39.95 = ...

$39.95Additional
Bamboo Pillow King          =       $39.95 Processing
and handling $9.95 each Pillow x 3 =       $29.85Total                                                               $ 110.75Credit            $49.90    10/26We
are sorry that the customer was not happy with their ordering experience.  There was an additional Pillow ordered for a total
of three Miracle Pillows.These
were in stock and shipped very quickly. I spoke to the customer on Monday
10/26/2015 and he agreed to keep the additional Pillow if I credited the cost
for $49.90.  This credit will reflect on
their next billing statement. Quality
customer service is very important to us.  We take all inquiries from our customers very seriously and we
appreciate you bringing this to our attention.Sincerely
yours,Customer
Service Specialist  Tell us why here...

Dear Revdex.com, Please accept my apology for any delay this may have caused.  I have indicated information below to resolveand close this complaint on behalf of Ontel Products.1st order# [redacted]Received on 06/01/15BOGO Deluxe Miracle Bamboo Pillow King $59.90Processing and handling $9.98 each...

x 2 = $19.90Total $ 79.85 CREDIT ISSUED 6/23/2015 $78.852nd order # [redacted]Received on 06/02/2015BOGO Deluxe Miracle Bamboo Pillow King $59.90Processing and handling $9.98 each x 2 = $19.90Total $ 79.85We are sorry that the customer was not happy with their ordering experience.  One order has been credited for $79.85 on 6/23/2015 to the Visa account ending in [redacted].Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely yours,Customer Service Specialist  Tell us why here...

I am rejecting this response because: part of my complaint is that they DID NOT notify me via phone or email that my order was rejected as stated in their response. Also I did not dispute delivery time. The gift card was a free gift for a vacation I was on. I did not purchase it and do not have the receipt for it. There is no way for me to get the full card number and security code on the back of it. I wouldn't have thrown the card out if I hadn't received a confirmation email that my order was received with that payment. If I was notified, as stated in their confirmation email, within 48 hours that my order was rejected I would have have given a separate payment and not have thrown out a card I could use today for something else. I'm at a loss because of their lack of following their own policies by not notifying me via phone or email in 6 days from my confirmation email that stated the order WAS processed. Once again, it's poor customer service

Dear Revdex.com,   Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products.   Order # [redacted] Received 10/12/2016 2 Magic Tracks Deluxe Double...

Offer =         $39.99 Police and Fire Truck                      = $10.00 Tower Bridge                                = $7.99 Criss Cross Bridge w Green Car        = 10.00 Processing and handling $5.99 each x 2 = $11.98 Total                                                    $79.96   We are sorry that the customer was not happy with their ordering experience wished to cancel their order.   Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.   The customer’s order is shipped with Fed Ex tracking [redacted].  They can track this on line at MagicTracks.com or through Fed Ex.   Quality customer service is very important to us and we are sorry for the delay.   Thank you for your patience and for bringing this to our attention.   Sincerely, Customer Care Specialist

Dear Revdex.com,   Your request has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products.   Order # [redacted] Reference [redacted]  Received 12/12/2016 2 Magic Tracks Double...

Offer  =        $19.99 x 2 = $39.98 Processing and handling $5.99 each x 4 =  $23.96 Web Service Fee Total                                                     $64.94   We are sorry that the customer was not happy with their order for the Magic Tracks. I have indicated the offer below:  You will receive 1 set of Magic Tracks® for just $19.99 plus $5.99 shipping and handling (complete with 220 Track Pieces, the Translucent LED Racecar, Decals for Total Customization, the Storage and Travel Pouch and Fun Track Guide). Plus, we'll DOUBLE the offer and include a second set FREE - just pay a separate $5.99 P&H.   The order received was for two sets of two for a total of four Magic Tracks. We were not aware that the customer wished to cancel the order and it had already shipped on 12/29/2016.   The customer has disputed this with their credit card company on 4/24/2017 in the amount of $64.94.  Once a dispute has been filed, the credit card company reverses the charges and blocks further activity for this transaction.  Therefore the customer has been reimbursed and no credit is due at this time.   We believe this is the information you require and feel this resolution will close the complaint.   Sincerely, Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com,   Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below what has transpired on behalf of Ontel Products.   Order # [redacted] reference # [redacted] received...

12/11/2016 2 Magic Tracks Double Offer  =        $19.99 Processing and handling $5.99 each =  $11.98 Web Service Fee   $1.00 Tax   $2.10 Total                                                     $35.07   We sorry that the customer was not happy with their ordering experience for the Magic Tracks.  Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.    The customer’s order was shipped on 12/29/2016 with Fed Ex Tracking [redacted] which shows this was delivered on 01/05/2017.   Quality customer service is very important to us and we thank you for your patience.   Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products.We are sorry that the customer did not receive the remote for the Glow Candles in their packaging. I will be happy to have a remote sent to them, this is being shipped from [redacted],...

please allow 10-15 business days for delivery. The batteries are not included for theGlow Candles.  Quality customer service is very important to us and we thank you for bringing this to our attention. Please close this complaint as responded to and resolved.  Sincerely yours,Customer Service Specialist  Tell us why here...

Dear Revdex.com,   Your request has been directed to me for handling. I have indicated information below on behalf of Ontel Products.   Order # [redacted] Reference # [redacted] Received 11/13/2016 2 Magic Tracks Deluxe Double Offer =          $39.99...

Tower Bridge -  $7.99 Processing and handling $5.99 each x 2 =  $11.98 Web Service Fee   $1.00 Total                                                     $60.96   We are sorry that the customer was not happy with their ordering experience for the Magic Tracks.   Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.   The order shipped on 12/16/2016 with Fed Ex Tracking [redacted] which shows delivered on 12/24/2016.   The customer notified us on 1/2/2017 that they did not receive part of their order.  We are replacing this for the customer and they will be shipped as soon as they are available.   Quality customer service is very important to us and we thank you for your patience.   Sincerely, Customer Care Specialist Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]i think its pretty messed up that bi would order something for christmas and this business would tryt to take they money 30+ days later. that is poor business handling if you ask me. and sounds fishy. I believe this business should be looked into still because something is not right about the way they do business

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Ill let you know when I get the replacement BUT I did send it back.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.