Cornerstone Investment Services

[redacted] [redacted] Daytime Phone: [redacted] Fax: [redacted] E-mail: [redacted] Dear Revdex.com, We are sorry the customer is not happy with their Hot Hands and we shipped the customer what was advertised on TV Since quality customer service is very important to us, we have issued the balance of $credit to the customer’s account They have been reimbursed in full and may keep these Hot Hands with our compliments Thank you for contacting customer service Customer Care Specialist Tell us why here

Complaint: ***
I am rejecting this response because:
I received the tunnel onlyI never received the track and the rest that was suppose to be with it
Regards,
*** ***

Dear Revdex.com, Your recent correspondence has been directed to me for handling. Please accept my apology for any inconvenience this has causedI have indicated information below on behalf of Ontel Products Order # *** received 11/18/Magic Tracks Double
Offer = $x = Processing and handling $each x = $Web Service Fee = $Total $ We are sorry that the customer was not happy with their ordering experience for the Magic Tracks. Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks The customer’s order was shipped on 01/04/with Fed Ex Tracking *** which shows this was delivered on 1/11/ We apologize for the delay and thank you for your patience Sincerely, Customer Care Specialist Tell us why here

Complaint: ***
I am rejecting this response because:While I appreciate the refund, it is untrue that they were not aware of the project never shippingMy wife talked to them via phone several weeks after the order was placed and was told they were overloaded and the product would arrive in approximately eight weeksWe then sent numerous e-mails with no repliesThe customer service number was switched (or changed) with no notification and when called again on numerous occasions, went directly to a busy signalThey supplied a tracking number and the only activity on that number was that a label had been printed and the shipper notifiedNO PACKAGE WAS EVER SHIPPED! They of all people should know that to be a factThis company needs to be closed down as they continued to sell this same product at ***, *** and *** through Christmas while ignoring their website orders that were paid in full up to three months prior with absolutely no intent to ship
Regards,
*** ***

I have indicated information below to resolve and close this complaint on behalf of Ontel Products. Order # *** Received 09/05/Magic Tracks Deluxe Double Offer = $39.99Tower Bridge $7.99Processing and handling
$each x = $11.98Total $60.96 We are sorry that the customer was not happy with their ordering experience for Magic Tracks, the order was upgraded to the Deluxe Model for an additional $each set. Since quality customer service is very important to us I have issued a credit for the difference of $20. This will reflect on their next billing statement. We thank you for bringing this to our attention. Customer Service Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products Order # *** Received 10/17/Magic Tracks Double Deluxe Offer = $Processing and handling $each x =
$Web service Fee Total $ We are sorry that the customer was not happy with their Magic Tracks order. Due to the high demand we are experiencing a backorderWe do indicate our customer service number on our website as indicated below, the customer can check the status there as well For customer service, please call ###-###-#### or email ***To check the status of your order, please click here The customer’s order has already shipped on 11/16/and Fed Ex Tracking *** shows they should have this by end of day 11/25/ If the customer no longer wants this, please refuse delivery and a full credit will be issued upon receipt of the return Since quality customer service is very important to us I have issued a credit for the processing and handling of $11.98. The customer will see this credit on their *** Card ending in *** Thank you for your patienceTell us why here

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products Order # *** Received 02/5/*** Small and Large Furniture Feet + Bonus Furniture Fix Pen = $Processing and handling $each set
x2 $Total $ We are sorry that the customer was not happy with their ordering experience for Furniture Feet. We do offer additional items as they relate to the Furniture Feet and no one is obligated to accept them The order was in process and we did offer the customer a discount if they would still like to receive their order Quality customer service is very important to us we have issued stopped the billing to the customer’s account and we have stopped the shipmentNothing will be billed or shipped to the customer Thank you for bringing this to our attentionCustomer Service Specialist

Dear Revdex.com Please accept my apology for any delay this may have caused. I have indicated information below to resolve and close this complaint on behalf of Ontel ProductsOrder #*** Rechargeable long life
battery = $Processing and handling = $Total = $We are sorry to hear that the battery was not working properly. Since quality customer service is very important to us, we will refund the customer $by checkPlease allow 10-business days for receiptWe thank you for bringing this to our attention. Sincerely yours, Customer Service Specialist Tell us why here

Complaint *** *** * *** *** *** ***
*** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, That customer received Part of the order for the Deluxe Kit We have place another order number *** for the tracks, please allow 10-business days for deliveryThank you for your patience Customer Care Specialist Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com, We are sorry the customer was not happy with our first responseThe customer’s account has received the full credit billed to her account for $44.89. This credit will reflect on their next billing statement. They may keep the Miracle Bamboo Pillows with our compliments. Thank you for contacting customer serviceSincerely, Customer Service Specialist

Dear Revdex.com, On behalf of Ontel Products, refund check # *** for $was mailed on 5/24/from our main office in New Jersey Please allow 10-business days for deliveryQuality customer service is very important to us and we thank you for your patienceSincerely, Customer Service Specialist

Dear Revdex.com, Your recent correspondence has been directed to me for handling. Please accept my apology for any inconvenience this has causedI have indicated information below what has transpired on behalf of Ontel Products Order *** Received 7/27/ We are
sorry that the Magic Tracks did not work out for the customer Unfortunately due to the high demand on the Magic Tracks, the replacement has been delayed Since we were unable to replace the defective unit, we have issued credit to their account for $to the *** *** card on file ending in ***, this credit will reflect on their next billing statement Quality customer service is very important to us and we thank you for your patience and for bringing this to our attention Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com, The return authorization to return the order is the customer’s order # RMA*** Ms *** will need to pay to return the merchandise; upon receipt of the return a full credit will be issuedBe sure to insure your return so it can be tracked if necessary. We are extending the Money Back guarantee so that the full refund for the return will be issued to her credit card on file will be issued. We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com, Your request has been directed to me for handlingI have indicated information below on behalf of Ontel Products We are sorry that the customer was not happy with their ordering experience for the Magic TracksI am only showing one order which was received in
September of 2016. This was shipped on 9/19/ Order # *** Reference # *** Received 11/13/Magic Tracks Double Offer = $Processing and handling $each x = $Web Service Fee $Total $ Quality customer service is very important to us and if the customer has another order and was billed, please supply additional information so we can research further Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products. Order # 0***Received on 7/23/2015BOGO Miracle Bamboo Pillow Queen
= $+ $p&h each PillowAdditional set of Miracle Bamboo Pillow Queen = $+ $p&h Processing and handling =$39.80Total $129.65Credit $66.90We are sorry that the customer was not happy with their ordering experience. I have indicated the offer details below: Offer Details: Miracle Bamboo Pillow for just $plus $processing and handling get a second Miracle Bamboo Pillow for FREE justpay an additional $P&HOr the King size Miracle Bamboo Pillow is available for an additional $per pillowThere were two additional Pillows ordered for a quantity of four. Since quality customer service is very important to us, I have issued the balance of the return credit for $per phone call with customer. This credit will reflect on their nextbilling statement. Sincerely yours,Customer Service Specialist Tell us why here

Complaint: ***
They have been telling me this for the last months until I receive my refund I will not stop this case
I am rejecting this response because:
Regards,
*** ***

Dear Revdex.com, Your request has been directed to me for handling. I have indicated information below what has transpired on behalf of Ontel ProductsWe are sorry in the delay for the replacement cars for the Magic Track. Unfortunately, due to the high demand we are still experiencing
a backorder on the Magic Tracks. Since quality customer service we will have added a Police Car and Fire Truck to their replacement order # *** reference # ***. As soon as these are available the replacements will be sent. They will receive an email confirmation with the tracking once shipped Thank you for your patience Sincerely, Customer Care Specialist

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products1st Order # *** Received 08/08/Deluxe Small and Large Furniture Feet + Bonus Furniture Fix Pen = $Extra Large Furniture Feet =
$Processing and handling $Total $2nd order *** received 1/12/Deluxe BOGO Small and Large Furniture Feet + Bonus Furniture Fix Pen = $Additional Deluxe Small and Large Furniture Feet (free shipping ) = $Deluxe Extra Large Furniture Feet $15x = $Processing and handling $each set 2 $Total $Order Canceled We are sorry that the customer was not happy with their ordering experience for Furniture Feet. There were additional items ordered and upgraded to the deluxe Furniture FeetThis order was canceled and nothing was shipped or billed to their accountQuality customer service is very important to us and we thank you for bringing this to our attentionCustomer Service Specialist Tell us why here