Cornerstone Investment Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf I have any further problem with this business I will inform your officeI expect this to be resolved and no further charges to my credit card Regards, [redacted] ***

Dear Revdex.com, Your recent request has been directed to me for handlingI have indicated information below on behalf of Ontel Products Order # [redacted] Reference # [redacted] Received 01/30/Miracle Bamboo Pillow with Travel Bag $Processing and handling of $Web Surcharge $ Total $ We received the merchandise back on 3/8/and credit was issued for $the cost of the merchandise less the processing and handling charge The customer can obtain a copy of the charge from their credit card statement We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com, We apologize for any inconvenience this has causedI have indicated information below on behalf of Ontel Products We were not aware the customer was not happy with the Hurriclean that they purchased Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful productQuality customer service is very important to us and we have requested a refund check of $to be sent to [redacted] *** at the address below This is coming from our corporate office in New JerseyPlease allow 10-business days for receipt [redacted] [redacted] [redacted] We believe this is the information you require and feel this resolution will close the complaint Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com, We were not aware that the customer did not receive what we indicated below or that they arrived broken Order # [redacted] Received 10/28/Magic Tracks Deluxe Double Offer = $Police and Fire Truck = $x = $Processing and handling $each x = $Total $ Because quality customer service is very important to us, we have issued a full credit for $to the [redacted] account on file ending in *** The customer should see this on their next billing statement We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Care Specialist

Dear Revdex.com,I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # ***YELLOW POP CLOCKY $19.99BLUE POP CLOCKY $14.99Processing and handling $8.99Total $43.97We are sorry the customer was not happy with their customer service experienceUnfortunately an error occurred in the processing of their orderWe have located the customers request and we have expedited the customer’s order and this shipped today by Fedex I have indicatedthe tracking number # Since quality customer service is very important to us, I have issued a credit for the proessing and handling charges of $to the customer’s accountThiscredit will reflect on their next statementWe thank you for bringing this to our attentionSincerely,Customer Service Specialist Tell us why here

Dear Revdex.com, We are sorry the customer was not happy with our first response The order was upgraded to the Deluxe Magic Tracks which included the Tunnel and Bridge, Road Signs and Landscape Pieces However since quality customer service is very important to us, a credit for $was issued to the customer’s account on 9/8/to the Visa Card on file This will reflect on their next billing statement Thank you for your patience Customer Service Specialist Tell us why here

Dear Revdex.com, Your recent correspondence has been directed to me for handling Please accept my apology for any inconvenience this has causedI have indicated information below on behalf of Ontel Products Order # [redacted] Received 11/09/Magic Tracks Double Offer = $Processing and handling $each x = $Total $ We are sorry that the customer was not happy with their ordering experience wished to cancel their order Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks The customer’s order was canceled on 12/14/Nothing will be shipped or billed to their account Quality customer service is very important to us and we are sorry for the delay Thank you for your patience Sincerely, Customer Care Specialist Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They have refunded the charge to my credit card Thank you for your efforts Regards, [redacted]

Re: case # [redacted] Please be advised that on Jan8, 2018, the company has refunded my full purchase price and handling charges Thank you for your very prompt assistance in this matter

Complaint: [redacted] I want the gloves they show in their commercial I should not have to pay more to upgrade to a better pair I assume that I should get what they advand not pay more thats calasic bait and switch maybe the attorney general needs to take a look at the way they advertise I am rejecting this response because: Regards, [redacted] ***

Dear Revdex.com, Please accept my apology for any delay this may have caused I have indicated information below to resolve and close this complaint on behalf of Ontel ProductsOrder # [redacted] Received on 12/22/BOGO Miracle Bamboo Pillow Queen = $Processing and handling $each Pillow x= $Less discount $Tax $Total $We are sorry that the customer was not happy with their ordering experience for the Miracle Bamboo PillowsThe website does indicate their order will ship within days Due to the high demand for this item we experienced a backorder This order shipped 1/21/to the address indicated on the order as indicated below [redacted] ** 93277-The shipment was returned to our warehouse and a full refund of $was issued to their [redacted] account ending in ***Quality customer service is very important to us and we thank you for bringing this to our attentionSincerely, Customer Service Specialist Tell us why here

Dear Revdex.com, Your recent request has been directed to me for handling Please accept my apology for any delay or inconvenience this has causedI have indicated information below on behalf of Ontel Products Order # [redacted] Received 12/15/ We are sorry that the customer was not happy with their ordering experience wished to cancel their order Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks We received a request on 01/04/to cancel the order This order was canceled and nothing will be shipped or billed to their account Quality customer service is very important to us and we are sorry for the delay Thank you for your patience Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products Order # [redacted] Received 6/18/pair of Hot Hands + bonus Thermometer $Processing and handling $= $Order Processing Fee$ Taxes = $Total $ We are sorry that the customer was not happy with their order for the Hot Hands We do offer additional items as they relate to the Hot Hands These are completely optional and no one is required to accept them I have indicated the offer details below: By ordering today, you'll receive pair of Hot Hands™ for just $plus $S&HPlus, we'll DOUBLE the offer for FREE, just pay additional $P&HPLUS, we'll include our BONUS Lovin’ Oven Thermometer, absolutely Free! This offer is covered by our 60-Day Money Back Guarantee less processing and handlingSales tax will be applied to orders from CA and NJA $web service fee will be added to each orderNon-continental U.Sorders please add an additional $shipping surcharge Five finger, non-slip silicone grip is melt proof Raised grippers safely repel heat away from your hands Great for ovens, stovetops, grills and more Versatile precision grip can pick up a pin or open a jar Rinses clean in seconds Dishwasher safe The customer ordered the Hot Hands as seen on the TV and Website This was shipped on 6/23/and tracking Fed Ex [redacted] tracking shows this was delivered on 6/28/ Since Quality customer service is very important to us, I have issued a credit for $to their credit card number ending in *** This credit will reflect on their next billing statement Thank you for contacting customer serviceCustomer Service Specialist Tell us why here

Dear Revdex.com, Your request has been directed to me for handling Please accept my apology for any inconvenience this has causedI have indicated information below on behalf of Ontel Products Order # [redacted] Reference [redacted] Received 12/12/Magic Tracks Double Offer = $x = $Processing and handling $each x = $Web Service Fee Total $ We are sorry that the customer was not happy with their order for the Magic TracksI have indicated the offer below: You will receive set of Magic Tracks® for just $plus $shipping and handling (complete with Track Pieces, the Translucent LED Racecar, Decals for Total Customization, the Storage and Travel Pouch and Fun Track Guide)Plus, we'll DOUBLE the offer and include a second set FREE - just pay a separate $P&H The order received was for two sets of two for a total of four Magic TracksWe were not aware that the customer wished to cancel the order and it had already shipped on 12/29/ The customer has disputed this with their credit card company on 4/24/in the amount of $ Once a dispute has been filed, the credit card company reverses the charges and blocks further activity for this transaction Therefore the customer has been reimbursed and no credit is due at this time We believe this is the information you require and feel this resolution will close the complaint Sincerely, Customer Care Specialist

[redacted] [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products Order # [redacted] Received 07/24/Magic Tracks Double Offer = $Processing and handling $each x = $Total $ We are sorry that the customer was not happy with their Magic Tracks We are not sure what phone number the customer was contacting and were not aware that the customer was having a problem with the cars Since quality customer service is very important to us I have issued a replacement for the Red and Blue cars to be sent Please allow 10-business days for delivery Thank you for your patienceCustomer Care Specialist Tell us why here

Dear Revdex.com, Your request has been directed to me for handling Please accept my apology for any inconvenience this has causedI have indicated information below what has transpired on behalf of Ontel Products Order [redacted] reference [redacted] received 11/25/Magic Tracks Deluxe Double offer = $Magic Tracks Deluxe w/Red Car = $Criss Cross w/Green Car = Processing and Handling $each x = $Web Service Fee = $Total $ We are sorry that the customer was not happy with their ordering experience with the Magic Tracks Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks Their order shipped on 01/05/with Fed Ex Tracking # [redacted] which shows this was delivered on 01/19/ Since quality customer service is important to us we will issue a credit for the Processing and handling charges of $ We thank you for your patience Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com, Your recent correspondence has been directed to me for handling Please accept my apology for any inconvenience this has causedI have indicated information below on behalf of Ontel Products 1ST Order # [redacted] Received 10/25/Magic Tracks Deluxe Double Offer = $Police and Fire Truck = $Processing and handling $each x = $Total $Shipping 12/9/with Fed Ex tracking [redacted] 2nd order # [redacted] Received 10/28/Magic Tracks Double Offer = $Processing and handling $each x = $Total $Shipping 12/9/with Fed Ex tracking [redacted] delivered on 11/25/ Unfortunately, due to the high demand we were experiencing a backorder on the Magic TracksOne order was the basic set that was received, the other order has the deluxe This can be tracked on line at MagicTracks.com Quality customer service is very important to us and we are sorry for the delay Thank you for your patience and for bringing this to our attention Sincerely, Customer Care Specialist

Dear Revdex.com, Your request has been directed to me for handling Please accept my apology for any inconvenience this has causedI have indicated information below what has transpired on behalf of Ontel Products We were not aware that the customer had received a defective car and will be happy to replace this under new order information indicated below Order # [redacted] Customer Reference # [redacted] Due to the high demand we are still experiencing a backorder, the customer will receive an email confirmation when this has shipped We thank you for bringing this to our attention and for your patience Sincerely, Customer Care Specialist Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

Dear Revdex.com, Your recent correspondence has been directed to me for handling Please accept my apology for any inconvenience this has causedI have indicated information below on behalf of Ontel Products Order # [redacted] Received 9/18/Magic Tracks Double Offer = $x = Processing and handling $each x = $Tax Total $ We are sorry that the customer was not happy with their ordering experience for the Magic Tracks We were not aware that they did not receive their shipment We have issued credit to their account for $to the [redacted] on file ending in ***, this credit will reflect on their next billing statement Quality customer service is very important to us and we thank you for you for your patience and for bringing this to our attention Sincerely, Customer Care Specialist Tell us why here