Cornerstone Investment Services

Dear Revdex.com, Please accept my apology for any delay this may have caused I have indicated information below to resolve and close this complaint on behalf of Ontel Products Order # [redacted] Dlx Simply Straight + Bonus Heat Resistant Travel case = $Web Surcharge = $Total = $Credit issued 2/23/ = $ We are sorry the customer was not happy with their ordering experience The order was upgraded to the Deluxe Simply Straight which comes with a Ceramic Core for better styling The customer contacted us on 2/11/and we explained the charges and issued a credit of $at this time We have received the merchandise back and full credit has been issued to the customer’s account for $ This credit should post to her next billing statementQuality customer service is very important to us and we thank you for bringing this to our attention Sincerely yours, Customer Service Specialist

Dear Revdex.com,Your recent correspondence was directed to me for handling Please accept my apology for any delay this may have caused In order to resolve this, I have indicated what has transpired below on behalf of Ontel Products.Order # [redacted] received 1/24/2015Bed Boost + Bonus Bed Boost = $19.99Additional Bed Boost Free Shipping = $14.99Processing & handling = $17.98Total $52.96The credit card company reversed the charge because we provided them with a proof of delivery Since quality customer service is very important to us I have issued a credit for the Bed Boost for $and the customer can return these to our warehouse We thank you for bringing this to our attentionSincerely,Customer Service Specialist Tell us why here

Dear Revdex.com,Please accept my apology for any delay this may have caused I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # [redacted] BOGO Swivel Sweeper Max + Free Mini Sweepers = $39.98Processing and handling = $29.98Total = $69.96We are sorry that the customer was not happy with the substitute on the Mini Sweepers.We have located a set and will have this shipped to her This will be shipped by the end of the week on 10/23/ Please allow 10-business days for this to reach herQuality customer service is very important to us and we thank you for bringing this to our attention Sincerely yours,Customer Service Specialist

Dear Revdex.com,I have indicated information below to resolve and close this complaint on behalf of Ontel Products[redacted] [redacted] [redacted] [redacted] *** [redacted] We are sorry that the customer was not happy with their ordering experience for Furniture Feet I have indicated our offer below Furniture Feet ™ are the stretchable furniture feet that protect floors from scratches and scuffsWhen you order today you will also receive a set of Small and Large Furniture Feet ™ for only $plus $P&HBut wait when you order today, we will double the offer you will receive a second set of Small and Large Furniture Feet ™ for FREE - just pay a separate $P&HAs an added BONUS you will also receive a piece Furniture Fix Pen Set ABSOLUTELY FREE! [redacted] This order was also upgraded to the Deluxe Heavy Duty Furniture Feet for an additional $per set Unfortunately we never received a request to cancel and the order shipped 11/19/ I spoke to [redacted] today and advised her to refuse delivery on the shipmentSince quality customer service is very important to us I have issued a credit for the full amount of $to their accountThis credit will reflect on their next billing statement We thank you for bringing this to our attentionSincerely yours,Customer Service Specialist Tell us why here

Dear Revdex.com,Please accept my apology for any delay this may have caused I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # Cami SecretTotal $14.98We are sorry to hear that the customer was not happy with their ordering experience.Unfortunately, we experienced a backorder on this item We have canceled the customer’s order and will be forwarding check # reimbursement for $This is being released this week from our main officeQuality customer service is very important to us and we thank you for bringing this to our attention Sincerely yours,Customer Service Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They finally after my involving you did send a check for the $ If I had not been so vigilant at calling and emailing daily and in contacting the Revdex.com, I truly don't belive they would have ever sent me a refund The staff on the phones were completely unprofessional, and sounded like it was in someones home with their dog in the back ground Thank you for your help and at least they didn't get this money, but I feel I am not alone in my experience Regards, [redacted]

Dear Revdex.com, Please accept my apology for any delay this may have caused I have indicated information below to resolveand close this complaint on behalf of Ontel Products.1st order# [redacted] Received on 06/01/15BOGO Deluxe Miracle Bamboo Pillow King $59.90Processing and handling $each x = $19.90Total $ CREDIT ISSUED 6/23/$78.852nd order # [redacted] Received on 06/02/2015BOGO Deluxe Miracle Bamboo Pillow King $59.90Processing and handling $each x = $19.90Total $ 79.85We are sorry that the customer was not happy with their ordering experience One order has been credited for $on 6/23/to the Visa account ending in ***.Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely yours,Customer Service Specialist Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Revdex.com, Your recent correspondence has been directed to me for handling Please accept my apology for any inconvenience this has causedI have indicated information below what has transpired on behalf of Ontel Products Order # [redacted] reference # [redacted] received 12/11/Magic Tracks Double Offer = $Processing and handling $each = $Web Service Fee $Tax $Total $ We sorry that the customer was not happy with their ordering experience for the Magic Tracks Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks The customer’s order was shipped on 12/29/with Fed Ex Tracking [redacted] which shows this was delivered on 01/05/ Quality customer service is very important to us and we thank you for your patience Sincerely, Customer Care Specialist Tell us why here

ear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products Order # [redacted] received 10/11/Magic Tracks Deluxe Double Offer = $Deluxe Magic Tracks with Red Car = $Deluxe Magic Tracks with Blue Car = $Police and Fire Truck =$Criss Cross Track with Green Car = $Processing and handling $each x = $Web Service Fee $Total $ We are sorry that the customer was not happy with their ordering experience wished to cancel their order Unfortunately, due to the high demand we were experiencing a backorder on the Magic TracksThis order has been shipped and we are unable to cancel it at this time Please refuse delivery on the shipment and a credit will be issued in full upon receipt of the return Quality customer service is very important to us and we are sorry for the delay Thank you for your patience and for bringing this to our attentionCustomer Care Specialist Tell us why here

Dear Revdex.com, Your recent request has been directed to me for handlingI have indicated information below on behalf of Ontel Products Order # [redacted] Reference # [redacted] Received 12/17/Buy One Get One Relief Wrap Burgundy = $+ $Processing and Handling Separate Bonus Fee $Additional Relief Wrap Burgundy $FREE Shipping Web Surcharge $ Total $ We are sorry that the customer was not happy with their ordering experience for the Relief Wrap I have indicated below the offer for the Relief Wrap, they are a Buy One Get One for just a separate fee of $An additional relief wrap was also purchased OFFER DETAILS: For a limited time only, we’ll send you Thermapulse® Relief Wrap™ for payments of just $with $shippingBut order now and we’ll DOUBLE the offer, just pay a separate $fee for the 2nd wrap of the same color We were not aware that this is not what the customer wanted, since they were in stock the order shipped quickly for the holiday season Tracking shows these were delivered on 12/14/ Since quality customer service is very important to us we will have a credit issued for the additional Relief Wrap that was ordered Credit for $will be issued to their *** account ending in ***, this credit will reflect on their next billing statement Quality customer service is very important to us and we thank you for your patienceWe believe this is the information you require and feel this resolution will close the complaint Sincerely, Customer Care Specialist Tell us why here

Ill let you know when I get the replacement BUT I did send it back I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Dear Revdex.com,I have indicated information below to resolve and close this complaint on behalf ofOntel ProductsOrder # [redacted] received 7/3/2015BOGO Foot Angel Black-Large/X-Large $12.99Processing and handling $each x = $13.98Total $We are sorry that the customer was unhappy with their Foot Angels and their orderingexperienceThe customer contacted us on 7/7/to cancel their order, unfortunately this had already shippedWe gave the customer a $credit at that time.Since quality customer service is very important to us, I have issued the balance of the charge for $to their accountThey have been credited in full and may keep theFoot Angel with our compliments We thank you for bringing this to our attentionSincerely yours,Customer Service Specialist Tell us why here

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products.We are sorry that the customer did not receive the remote for the Glow Candles in their packagingI will be happy to have a remote sent to them, this is being shipped from [redacted] , please allow 10-business days for deliveryThe batteries are not included for theGlow Candles Quality customer service is very important to us and we thank you for bringing this to our attentionPlease close this complaint as responded to and resolved Sincerely yours,Customer Service Specialist Tell us why here

Dear BBB, Your recent correspondence has been directed to me for handling. Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products Order # [redacted] Received 12/8/2016 2 Magic Tracks Deluxe Double... Offer = $39.99 Police car and Fire Truck = $10.00 Tower Bridge = $7.99 Processing and handling $5.99 each x 2 = $11.98 Total $70.96 We are sorry that the customer was not happy with their ordering experience wished to cancel their order. Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks. The customer’s order was canceled on 12/9/2019, nothing will be shipped or billed. Quality customer service is very important to us and we are sorry for the delay. Thank you for your patience. Sincerely, Customer Care Specialist

Dear BBB, I have indicated information below to resolve and close this complaint on behalf of Ontel Products. Order # 0012431000 Received on 03-31-16 BOGO HD Big Vision with Optical Carry Case and LED Light $29.99 Processing and... handling = $7.99 x 2 = $15.99 Total $45.97 We are sorry the customer was not happy with their ordering experience. I have indicated the offer details below. By ordering today, you'll receive your Big Vision with Bonus Optical Carrying Case and LED Light for just $19.99 plus $7.99 shipping and handling. PLUS, we'll include a second pair of Big Vision with Optical Carrying Case and LED Light, all you pay is an additional $7.99 processing and handling! This offer is covered by our 30- Day Money Back Guarantee less S/P&H The customer did upgrade to the Deluxe HD Big Vision Glasses for an additional $5 per Big Vision. We are not billing the customer for anything else. If the customer has additional charges on their statement, there should be a contact phone number for them to call. They can resolve these charge with that company directly. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely yours, Customer Service Specialist Tell us why here...

Dear Revdex.com, Your request has been directed to me for handling Please accept my apology for any inconvenience this has causedI have indicated information below what has transpired on behalf of Ontel Products Order # [redacted] reference # [redacted] received 12/1/Magic Tracks Double Offer = $Processing and Handling = $x = $Web Service Fee $Total $ We are sorry the customer was not happy with their ordering experience I have indicated the offer details below: By ordering today, you'll receive set of Magic Tracks™ for just $plus $shipping and handling (complete with Track Pieces, the Translucent LED Racecar, Decals for Total Customization, the Storage and Travel Pouch and Fun Track Guide)Plus, we'll DOUBLE the offer and include a second set FREE - just pay a separate $P&H The customer notified us by email that they received entire order in the pack of Magic Tracks We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products Order # [redacted] Received 10/28/Dlx EverBrite Lights Double Offer $ x = $Processing and handling $x = $Total $ We are sorry the customer was not happy with the EverBrites I have contacted the customer by phone so they can return the EverBrite lights to us for creditPlease return to the address below and a credit will be issued to the account Please insure your package to ensure delivery of your return [redacted] ** [redacted] Quality customer service is very important to us I have issued a credit for the processing and handling of $ Full credit will be issued upon receipt of the return We thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here

Dear Revdex.com, Please accept my apology for any delay this may have caused I have indicated information below to resolve and close this complaint on behalf of Ontel Products We are sorry that the customer was having a problem with their Swivel Sweeper Since quality customer service is very important to us we will have a complimentary Swivel Sweeper Max sent to the customer at no cost This is shipping from our New Jersey office, pease allow 10-business days for delivery We thank you for patience in this matter Sincerely yours, Customer Service Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]