Cornerstone Investment Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***I will accept this as a solution to settle this complaint, and the eight week processing period after the return has already past because the actual date that Miracle Bamboo Pillow received my return of the products I bought was on 2/3/Today's date is 4/29/and it has been twelve weeks waiting for a checkAs long as the valid check is received May 12, I will will accept this agreement to close this complaint

To the Revdex.com, I received a responce from Ontel corporaion concerning the complaint I filed with youI do see on my credit card a refund of $for the product I was filing against, and they also stated in there responce they will issue a full refund ( I will have to wait for my credit card to make it offical that the refund went through)It is solely up to you if you choose to Close the case, If the refund do not stay on my credit card, I will re-contact you concerning this case.I Thankyou so very Kindly for helping me , and for helping Thousands of consumers being treaded unfairly

Complaint: [redacted] I am rejecting this response because: Product was never openI rejected them due to their web site charging me for an extra light after the card transaction had been enterThere is no way to fix thatI finally did received the refund checkThanks Revdex.com Regards, [redacted] ***

Dear [redacted] ***, We are sorry that you did not receive the pillows in the time you expected themDue to the high demand for this item we experienced a backorder The order was shipped to the original address supplied and could not be changed once shipped When returned back to the warehouse a full credit was issued to the credit card on file for $I left a message for the customer, we will be happy to place a new order at a discounted price and ship to the correct addressQuality customer service is very important to us and we thank you for bringing this to our attentionSincerely, Customer Service Specialist Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products We are sorry that the customer was experiencing a problem with their Magic Track Car We replaced this per the customer’s request on 9/7/order # [redacted] Unfortunately, we are experiencing a backorder on the Magic Tracks cars We have put priority shipping on this request and as soon as they are in, this will ship The customer will receive an email confirmation with the tracking information once shipped Since quality customer service is very important to us we will also have a Police Car and Fire Truck sent to the customer at no cost Thank you for your patienceCustomer Care Specialist Tell us why here

Dear Revdex.com, Your recent correspondence has been directed to me for handling Please accept my apology for any inconvenience this has causedI have indicated information below on behalf of Ontel Products Order # [redacted] Received 10/30/Magic Tracks Deluxe Double Offer = $x - $Processing and handling $each x = $Web Service Fee = $Tax =$Total $ We are sorry that the customer was not happy with their ordering experience for the Magic Tracks Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks The customer’s order was shipped on 12/9/with Fed Ex Tracking [redacted] Tracking shows this was delivered on 12/16/ Quality customer service is very important to us and we are sorry for the delay Thank you for your patience Sincerely, Customer Care Specialist Tell us why here

Complaint: [redacted] I am rejecting this response because: I believe that without the intervention of the Revdex.com this company Ontel would have continued to ignore meToday I received the check for $with no accompanying letter to explain why they did not respond to any of my phone calls or emailsThank you for your help Revdex.comWithout you I would have not gotten this refund Regards, [redacted] ***

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products Order # Order received 4/6/Lock Wallet Black = $each x = $Processing and handling = $each x = Service Charge = $Total = $ We are sorry for that the customer was not happy with their ordering experienceI have indicated the offer details below: OFFER DETAILS: For a limited time only, we’ll send you Lock Wallet for just $plus $shipping and handlingAnd when you order today, we will double your offer for FREE, just pay the separate processing and handling of $for the second Lock WalletAs an added bonus, we’ll include our Lighted Pocket Magnifier, Absolutely Free! This handy Magnifier is the size of a credit card and fits conveniently into your Lock Wallet! There was a quantity of indicated for a total of Four Lock Wallets We were not aware that the customer wished to cancel their order The customer service number is located on the website 1-844-226- This order shipped on 4/28/with Fed Ex Tracking [redacted] Tracking shows this will be delivered on by end of day Tuesday 5/3/ Please refuse delivery on the shipment and this will come back to our warehouse Credit will be issued upon receipt of the return Quality customer service is very important to us and we thank you for bringing this to our attention Sincerely yours, Customer Service Specialist

Dear Revdex.com, Your recent request has been directed to me for handlingI have indicated information below on behalf of Ontel Products Order # [redacted] Reference # [redacted] Received 03/02/BOGO Miracle Bamboo Cushions- Grey $+ $Separate P&H of $for the 2nd unit Web Surcharge $ Total $ We are sorry that the customer was not happy with their ordering experience for Miracle Bamboo CushionsI have indicated the offer details below By ordering today, you'll receive Miracle Bamboo® Cushion for just $plus $shipping and handlingThe best part is, when you order today, we will double your offer for FREE, just pay $processing and handlingThis offer is covered by our 60-Day Money Back Guarantee less P&HSales tax will be applied to orders from CA and NJNon-continental U.Sorders please add an additional $shipping surchargeA $web service fee will be applied to each orderThe customer contacted us on 3/2/and their order was corrected Fed Ex tracking [redacted] shows this was delivered on Monday 3/13/ Quality customer service is very important to us and we believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Care Specialist Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me After seven months of relentless phone calls I have received a checkI believe it was only after filing a complaint here is when I finally saw resultsThank you Revdex.com for the constant work you all do Regards, [redacted]

Dear Revdex.com,Please accept my apology for any delay this may have caused I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # [redacted] Battery ChargerCheck # [redacted] = $13.98We are sorry to hear that the customer was not happy with their ordering experience.We have canceled the customer’s order and will be forwarding a check reimbursement for $ This is being released this week from our main officeQuality customer service is very important to us and we thank you for bringing this to our attentionSincerely yours,Customer Service Specialist

Dear Revdex.com, Please accept my apology for any delay this may have caused I have indicated information below to resolve and close this complaint on behalf of Ontel ProductsOrder [redacted] Received on 1/12/BOGO Miracle Bamboo Pillow King = $Processing and handling $each Pillow x= $Priority Handling $Total $We are sorry that the customer was not happy with their ordering experience for the Miracle Bamboo PillowsI have indicated the order details below: Offer Details: By ordering today, you'll receive your the queen size Miracle Bamboo™ Pillow with Free Travel Bag for just $29.95, plus $shipping and handlingOr the King size Miracle Bamboo™ Pillow is available for an additional $The best part is, when you order today, we will double your offer for FREE, just pay $shipping and handlingA request has been submitted to expedite your check refund for $ This will be coming from our main office in NJ, please allow 10-business days for receiptQuality customer service is very important to us and we thank you for your patienceSincerely, Customer Service Specialist

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf ofOntel ProductsOrder # [redacted] received 8/6/BLACK LOCK WALLETS $10.00Processing and handling $each x = $ Total $23.98We are sorry that the customer was unhappy with their ordering experience on the Lock Wallets.Due to the high demand we are currently on backorder for the Lock Wallets.We did notify the customer by email that we are experiencing a backorderThe credit card is not charged until the order ships Since quality customer service is very important to us, we have expedited their order and wehave also applied a discount to their order for $for a total of $16.99.As soon as we receive inventory their order will ship and an email confirmation with the tracking will be sent to the customer, We thank you for bringing this to our attentionSincerely yours,Customer Service Specialist Tell us why here

Dear Revdex.com, Your inquiry has been directed to me for handling Please accept my apology for any inconvenience this has causedI have indicated information below on behalf of Ontel Products Order # [redacted] Reference [redacted] received 11/20/17BOGO Handy Heater $ Processing and handling $Total $We are sorry that the customer was not happy with their order for the Handy Heaters and could not reach customer service If the customer has not opened the package, they can simply refuse delivery on the package and it will come back to our warehouse at no cost to them Since quality customer service is very important to us we have issued a credit to the customers for $to the *** account ending in *** This credit will reflect on their next billing statement We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here

[redacted] [redacted] Daytime Phone: [redacted] E-mail: [redacted] Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products Order # [redacted] order received 1/10/Dlx Lock Wallet Black = $Dlx Lock Wallet Red = $Processing and handling = $each x = $Service Charge = $Total = $ The customer disputed the charge on February 10, When this happens the credit card company applies the credit to the customer’s account and we are blocked from issuing any credits to the account We have been advised to the chargeback has been reversed and we have applied the credit of $to the [redacted] ending in [redacted] on file This credit should reflect on their next billing statement Quality customer service is very important to us and we thank you for your patience Sincerely yours, Customer Service Specialist

Dear Revdex.com, Your recent inquiry has been directed to me for handling Please accept my apology for any inconvenience this has causedI have indicated information below on behalf of Ontel Products Order # [redacted] Received 12/9/Magic Tracks Double Offer = $x = $Separate processing fee $each x = $Web Service Fee $Total $ Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks We were not aware of the cancelation and the customer’s order was shipped on 12/29/with Fed Ex Tracking [redacted] Tracking shows this was delivered on 1/11/to the address below: [redacted] ** [redacted] Phone: ###-###-#### Email: [redacted] Thank you for your patience, quality customer service is very important to us Sincerely, Customer Care Specialist Tell us why here

Thank you for your immediately attention in this matter of the Swivel Sweeper Max The matter is over They sent me a new on December 10,

Dear Revdex.com, We are sorry that the customer was not happy with our first response Since quality customer service is very important to us, I have issued a full credit for $to their [redacted] account ending in *** This credit will reflect on their next billing statement We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Care Specialist Tell us why here

Complaint: [redacted] I am rejecting this response because: I did not nor do I want a refund These are specialized material cases which keeps the person's head cool all night and can not be bought in any store What I wanted was a new pillow case like the original one that came with the new pillow Regards, [redacted]