Cornerstone Investment Services

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[redacted] **  [redacted] Daytime Phone: [redacted] Fax: [redacted] E-mail: [redacted]     Dear Revdex.com,   We are sorry the customer is not happy with their Hot Hands and we shipped the customer what was advertised on TV.  Since quality customer service is very important to us, we have issued the balance of $20.40 credit to the customer’s account.  They have been reimbursed in full and may keep these Hot Hands with our compliments.    Thank you for contacting customer service.   Customer Care Specialist Tell us why here...

Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products   Order # [redacted] Received 10/28/2016 2 Magic Tracks Deluxe Double Offer =...

        $39.99 Police and Fire Truck      =    $10.00 x 2 = $20.00 Processing and handling $5.99 each x 2 = $11.98 Total                                                    $72.97   We are sorry that the customer was not happy with their ordering experience wished to cancel their order.   Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.   The customer’s order is shipped on 12/13/2016 with Fed Ex tracking [redacted] it is due to arrive on 12/21/2016 by end of day.  They can track this on line at MagicTracks.com or through Fed Ex.   Quality customer service is very important to us and we are sorry for the delay.   Thank you for your patience and for bringing this to our attention.   Sincerely, Customer Care Specialist

Dear Revdex.com,   I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order # [redacted] Received 10/28/2016 2 Dlx EverBrite Lights Double Offer $22.99  x 3 = $68.97 Processing and handling $13.98 x 3 = $41.94 Total $110.91...

  We are sorry the customer was not happy with the EverBrites.   I have contacted the customer by phone so they can return the EverBrite lights to us for credit. Please return to the address below and a credit will be issued to the account.  Please insure your package to ensure delivery of your return.   [redacted]
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[redacted]  [redacted]   Quality customer service is very important to us I have issued a credit for the processing and handling of $41.94.  Full credit will be issued upon receipt of the return.   We thank you for bringing this to our attention.   Sincerely, Customer Service Specialist  Tell us why here...

Please accept my apology for a late response to you.  I do appreciate the Bureau’s interest & intervention with this company.  They are a good example of “fraudulent marketing practices.”  I did receive a phone message from their customer service, to take 1 pair off of my order. The amount then would be $26.00  Still too high for something that is very inexpensive to make.My order is on “back order.”  I’m going to take the opportunity to cancel it.  Thank you for your assistance in this matter.

Dear Revdex.com,   Please accept my apology for any delay this may have caused.  I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order [redacted] Received on 3/15/2016 BOGO Miracle Bamboo Pillow King    =  $39.95 ...

Processing and handling $9.95 each Pillow x2 =       $19.90 Tax                                      �...⇄ $4.26 Total                                         ...⇄           $65.11     We are very sorry the customer did not receive their package.  The customer’s order shipped on 4/20/2016 to the address listed above.  The zip code changed the City to West Deptford, NJ. We have received the Miracle Bamboo Pillows back on 5/2/2016 and full credit of $65.11 was issued to the customer’s [redacted] account ending in [redacted]. We will be happy to place a new order for the customer with a discount. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist  Tell us why here...

Dear Revdex.com,   I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order #[redacted] BOGO Total View Mirror (2) =        $10.00 Processing and handling =  $6.99 each x 2 = $13.98 Web Surcharge...

                    = $1.00 Total                                 = $24.98   We are sorry for delay in the customer’s order and their experience with the customer service line. Unfortunately we are experiencing a backorder on the Total View Mirror.  The account will not be billed until the merchandise has shipped.  The customer will receive an email confirmation with the tracking once shipped.    Since quality customer service is very important to us, we have issued a $5 discount to the customer’s order.  The new total is $19.98.  We thank you for your patience and for bringing this to our attention.   Sincerely yours, Customer Service Specialist  Tell us why here...

Dear Revdex.com,     Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products   Order # [redacted]  Received 10/12/2016 Police car and Fire...

truck      =    $10.00 Total                                                     $10.00   We are sorry that the customer was not happy with their ordering experience.   Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.   The customer’s order shipped with Fed Ex tracking [redacted] which is scheduled for delivery on Thursday 12/15/2016 by end of day.  They can track this on line at MagicTracks.com or through Fed Ex.     Quality customer service is very important to us and we are sorry for the delay.   Thank you for your patience.   Sincerely, Customer Care Specialist Tell us why here...

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[redacted] **  [redacted] Daytime Phone: [redacted] E-mail: [redacted]
*   Dear Revdex.com,   I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order #[redacted]  order...

received 1/10/2016 2 Dlx Lock Wallet Black 2 =        $20.00 2 Dlx Lock Wallet Red =        $20.00 Processing and handling =  $6.99 each x 4 = $27.96 Service Charge                     = $1.00 Total                                 = $68.96     The customer disputed the charge on February 10, 2016.  When this happens the credit card company applies the credit to the customer’s account and we are blocked from issuing any credits to the account.    We have been advised to the chargeback has been reversed and we have applied the credit of $68.96 to the [redacted] ending in [redacted] on file.  This credit should reflect on their next billing statement.    Quality customer service is very important to us and we thank you for your patience.   Sincerely yours, Customer Service Specialist

Dear Revdex.com,  Your inquiry has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products Order # [redacted] Reference [redacted] received 11/20/17BOGO Handy Heater $29.99...

Processing and handling $17.98 Total $47.97 We are sorry that the customer was not happy with their order for the Handy Heaters and could not reach customer service.  If the customer has not opened the package, they can simply refuse delivery on the package and it will come back to our warehouse at no cost to them.  Since quality customer service is very important to us we have issued a credit to the customers for $47.97 to the [redacted] account ending in [redacted].  This credit will reflect on their next billing statement.   We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here...

Dear Revdex.com,   Your request has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products.   Order # [redacted] Reference [redacted]  Received 12/19/2016 2 Magic Tracks Double...

Offer  =        $19.99 x 2 = $39.98 Criss Cross Track w Green Car  = $10.00 Processing and handling $5.99 each x 4 =  $23.96 Web Service Fee  = $1.00 Total                                                     $74.94   We are sorry for the delay in shipment for the Magic Tracks.  Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks. The customer called to check on status of their order on 1/5/2017.  At this time we gave the customer a credit of $11.98 towards the processing and handling charges.   This order shipped on 1/07/2017 with Fed Ex Tracking [redacted] which shows this was delivered on 01/21/2017. We thank you for your patience and believe this is the information you require and feel this resolution will close the complaint.     Sincerely, Customer Care Specialist Tell us why here...

We responded to this on 10/2/2015 on complaint [redacted].  Please see information below.To update this further a replacement was shipped on 10/5/2015 with Fedex SmartPost tracking 9261299997960305942696.  Thecustomer should receive this by 10/17/2015. Thank you for your...

patience,Customer Care Specialist----------------------Please accept my apology for any delay this may have caused.  I have indicated information below to resolveand close this complaint on behalf of Ontel Products.Order # [redacted]BOGO Swivel Sweeper Max + Free Mini Sweepers   =        $39.98Processing and handling on each one          =        $29.98Total                                  �...⇄                     =        $64.96 Credit       $5.00    We are sorry that the customer was having problems with the Swivel Sweeper.We do show that we shipped the replacement battery and then the charger.So far we have not received the Swivel Sweeper back. Since, quality customer service is very important to us I will have a new Swivel Sweeper sent to thecustomer.  Please allow 10-15 business days for delivery, he will receive an email confirmation with the trackinginformation. We thank you for bringing this to our attention.  Sincerely yours, Customer Service Specialist  Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] [redacted] Riverview, FL  33579 Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com,     On behalf of TELEBRANDS, we do not offer the Relief Wrap.   We offer merchandise seen on...

TV or through our website [redacted]   The customer would need to contact the correct company to resolve this.    Please remove this complaint from our file and correct our Revdex.com rating for Telebrands.   Thank you for your attention to this matter.    Sincerely,   Customer Service Specialist  Tell us why here...

Dear Revdex.com,   Your recent request has been directed to me for handling. I have indicated information below on behalf of Ontel Products   Order # [redacted] Reference # [redacted] Received  04/8/2017 TROGO Night Angel = $19.90 ROGO Night Angel = $19.90 Separate Bonus Fee = $6.99 x...

2= $13.98 Web Surcharge $ 1.00 Total $54.96   We are sorry that the customer was not happy with their Night Angel order.   The customer contacted us on 4/21/2017 to advise these were not working.  A full credit for $54.96 was issued to the customer’s account at this time.   We believe this is the information you require and feel this resolution will close the complaint.     Sincerely, Customer Care Specialist Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please note the company could avoid customer dissatisfaction over their online ordering experience by allowing customers the opportunity to review and confirm their orders prior to completing the order.  This site is the first that I've visited that requests credit card information upfront and then does not give the customer the opportunity to review and confirm his/her order.

Dear Revdex.com,   We are sorry that the customer was not happy with our first response.   Since quality customer service is very important to us, I have issued a full credit for $32.97 to their [redacted] account ending in [redacted].  This credit will reflect on their next billing statement.   We believe this is the information you require and feel this resolution will close the matter satisfactorily.   Sincerely, Customer Care Specialist Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I do accept Iron Gym sending a check for $16.98.  I need to add though that the vendor's repsonse is not entirely truthful.  They never told me they were sending me "the next size" when they sent a 36" bar and then when I called to let them know that they sent the wrong size, they reshipped the exact same thing again.  I am satisfied that they are refunding the money.  Is it possible to find out how soon I will see the refund.  (since my check was originally mailed 12/27 and they cashed it in January.)
Regards,
[redacted]

I am rejecting this response because: the credit card company re-billed me on 8/4/15, $52.96. They said the company disputed my claim. So, in effect, this company lied again, because they re-billed me days before their response to you.

Dear Revdex.com,   Your recent request has been directed to me for handling.  Please accept my apology for any delay or inconvenience this has caused. I have indicated information below on behalf of Ontel Products.   Order # [redacted] Received 12/15/2016   We are sorry that the...

customer was not happy with their ordering experience wished to cancel their order.   Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.   We received a request on 01/04/2017 to cancel the order.    This order was canceled and nothing will be shipped or billed to their account.   Quality customer service is very important to us and we are sorry for the delay.   Thank you for your patience.   Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com,   Please accept my apology for any delay this may have caused.  I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order # [redacted] Reference # [redacted] Received 05/09/2016 BOGO 8 Small and 8 Large Furniture...

Fett + Pen Set $10.00 x 3 = $30 Processing and handling $13.98 x 3 – 41.94 Total $71.94   Order [redacted] Reference [redacted] Received 05/09/16 BOGO 8 Small and 8 Large Furniture Fett + Pen Set $10.00 Additional BOGO 8 Small and 8 Large Furniture Fett + Pen Set $10.00 Free Processing and handling. Processing and handling $13.98 Total $33.98     We are sorry that the customer was not happy with their ordering experience for Furniture Feet.   Refund check # [redacted] for $105.92 was mailed 06/07/2017 from our corporate office.  Please allow 10-15 days for receipt.   Thank you for your patience.   We believe this is the information you require and feel this resolution will close the complaint.     Sincerely, Customer Care Specialist Tell us why here...