Cornerstone Investment Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]. I will accept this as a solution to settle this complaint, and the eight week processing period after the return has already past because the actual date that Miracle Bamboo Pillow received my return of the products I bought was on 2/3/2016. Today's date is 4/29/2016 and it has been twelve weeks waiting for a check. As long as the valid check is received May 12, 2016. I will will accept this agreement to close this complaint.

Complaint: [redacted]
I am rejecting this response because:
We didnt recieve the product on time so whats the point. I am unsatisfied but I am not wasting my time on it anymore. The world doesnt operate to benefit a customer anymore. It operates for the business.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com,   Your inquiry has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below to what has transpired on behalf of Ontel Products.   Order #[redacted] Received 12/22/2016 1 Set Magic Tracks =...

$19.99 Processing and handling $5.99 Web Service Fee = $1.00 Total                                                     $26.98   We are sorry that the customer was did not receive their Magic Tracks order.   Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.   Nothing is deducted from the account until it is ready to ship.  We attempted to process this order on 12/27/2016 unfortunately we were unable to obtain authorization with the [redacted] ending in [redacted].  Nothing has been billed to the customer’s account.   Quality customer service is very important to us we will be happy to verify the customer information to process their order.   Thank you for your patience and for bringing this to our attention.   Sincerely, Customer Care Specialist Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Regards,

Dear Revdex.com,   Please accept my apology for any delay this may have caused.  I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   We are sorry that the customer was having a problem with their Swivel Sweeper.   Since quality...

customer service is very important to us we will have a complimentary Swivel Sweeper Max sent to the customer at no cost.  This is shipping from our New Jersey office, pease allow 10-15 business days for delivery.    We thank you for patience in this matter.    Sincerely yours,   Customer Service Specialist

Dear Revdex.com,   I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order # [redacted] received 10/12/2016 2 Deluxe Magic Tracks Double Offer  =   $39.99 Processing and handling $5.99 each x 2 = $11.98 Web service fee  ...

$1.00 Total $52.97   We are sorry that the customer was not happy with their ordering experience.   Due to the high demand for the Magic Tracks we were experiencing a backorder.    The customer’s order shipped on 11/10/16 with FedEx tracking [redacted] to the address we have on the order: [redacted], VA  24422-1805   Fed Ex tracking is returning the package back to our warehouse.  We have issued a full credit to the customers [redacted] Account ending in [redacted].    Quality customer service is very important to us and we thank you for your patience.   Best regards, Customer Care SpecialistTell us why here...

Dear Revdex.com,   Your recent correspondence has been directed to me for handling.  Please accept my apology for any delay or inconvenience this has caused. I have indicated information below on behalf of Ontel Products.   Order # [redacted] Received 12/13/2016 Magic Tracks Deluxe...

Tracks Red Car  =       $29.99 Magic Tracks Deluxe Tracks Blue Car  =       $29.99 Processing and handling $5.99 each x 2 =  $11.98 Web Service Fee                            $1.00 Total                                                     $72.96   We are sorry that the customer was not happy with their ordering experience for the Magic Tracks.  Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.   The customer’s order was shipped on 12/16/2016 with Fed Ex Tracking [redacted] which shows this was delivered on 12/28/2016.    Since quality customer service is very important to us and we apologize for the inconvenience, we have issued a credit to the account for $20.00 this credit will reflect on their next billing statement.   Thank you for you for your patience.   Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com,   Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products   Unfortunately, I could not locate an order for [redacted] with the...

information provided. If you can, please provide me with the information below.  I will be happy to research their order and get back to you as quickly as possible.  In order for us to do that we would need the following: Where was the order purchased from?Was this purchased through a retail store or on line?How long ago?If the customer was billed for this, please supply the phone number and description next to the charge.  Thank you for your patience and attention to this matter.  Quality customer service is very important to us and apologizes for any delay this has caused.   Sincerely, Customer Care Specialist

Complaint: [redacted]
I am rejecting this response because:
My main issue was: There is NO, I repeat, NO. Review page, once you add credit card info and click "continue" (at which point a screen should show what you ordered, all costs including tax and shipping with a total) but instead of a "review order" page it goes directly to processed order. By placing the order one expects the total order to be somewhere around $40.00 but then your order is processed with a grant total of $72.00. I would have immediately cancelled the order but was not given the opportunity to review the order. Instead I had to call the company, complain, then was told in about 6 hours I can go on their website to cancel the order. Which I did, I also called my credit card company to make certain the order would not go through the. All this took several hours of my time.. Had there been a review page ..... 2 seconds to cancel the order.  That is my complaint. 
Regards,
[redacted]

[redacted] **  [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com,   I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order # [redacted]  Received...

07/24/2016 2 Magic Tracks Double Offer =        $19.99 Processing and handling $5.99 each x 6 = $11.98 Total                                                    $32.97   We are sorry that the customer was not happy with their Magic Tracks.   We are not sure what phone number the customer was contacting and were not aware that the customer was having a problem with the cars.   Since quality customer service is very important to us I have issued a replacement for the Red and Blue cars to be sent.  Please allow 10-15 business days for delivery.   Thank you for your patience. Customer Care Specialist Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 JUST CHECKED MY CREDIT CARD ACCOUNT AND YES, all charges have been reimbursed.It is sad that this kind of business practice has to happen, and will continue unless something drastic is done to stop it.Not only the horrible sales theft tactics being done on their website, then not 1, 2, but all 3 products purchased defective. Just pathetic.
Regards,
[redacted]

Dear Revdex.com,   Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below what has transpired on behalf of Ontel Products.   Order #[redacted] reference # [redacted] received 12/11/2016...

2 Magic Tracks Deluxe Double Offer  =        $39.99 1 Magic Tracks Deluxe w/Red Car     =        $29.99 1 Magic Tracks Deluxe w/Blue Car    =        $29.99 Processing and Handling = $5.99 x 2 = $11.98 Web Service Fee $1.00 Total                                                     $112.95   We are sorry the customer was not happy with their ordering experience.  Due to the high demand we were experiencing a backorder. [redacted] This order was shipped with FedEx Tracking [redacted] which shows deliver on 1/18/2017.   The customer has disputed this with their credit card company on 02/01/2017 in the amount of $112.95.  Once a dispute has been filed, the credit card company reverses the charges and blocks further activity for this transaction.  Therefore the customer has been reimbursed and no credit is due at this time.   Quality customer service is very important to us and we thank you for bringing this to our attention.   Sincerely, Customer Care Specialist

Dear Revdex.com,Please
accept my apology for any delay this may have caused.  I have indicated information below to resolve
and close this complaint on behalf of Ontel Products.Order # [redacted]Received
on 8/19/2015BOGO [redacted] + Free Bonus [redacted] (Black Large - Xlarge) $12.99...

Processing
and handling $6.99 each x 2 = $13.98Total
$26.97We are sorry to hear
that the customer was not happy with their [redacted]Our company takes all
inquiries from our customers very seriously.  We will have the full amount of $26.97 reimbursed to the customer.  Please allow 10-15 business days for the
refund.Quality customer
service is very important to us and we thank you for bringing this to our
attention.   Customer
Service Specialist  Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am rejecting this response because: I did order a second pair of glasses BUT the "offers" kept on coming and coming and there was not an opportunity to reject the offers.   The ones that I recall were magazines, upgraded glasses for an extra $10 each, then an offer for upgraded glasses for $5 a pair, then a second "offer" for magazines and they named the magazines and also an offer about discounts on some resorts or hotel rooms or something in that department.  I was so frustrated by that time that I just hung up.  I am savvy enough to be able to call to make sure my order was cancelled and to make sure I did not get any of those 'offers'.  Older senior citizens would easily get confused and not know how to handle this situation.  It was a very hard sell and I could not get the automated call to stop so I could get a final total on my order.  I definitely felt the call would not stop until I agreed to one or more of their offers.  Why can't this company just deal with people honestly and with clarity.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
   [redacted]

Dear Revdex.com, Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below what has transpired on behalf of Ontel Products. Order #[redacted]reference # [redacted] received...

12/19/2016 We are sorry that the customer was not happy with their ordering experience for the Magic Tracks.   We received an email from the customer on 12/27/2016 and the order was canceled.  Nothing was shipped or billed to the [redacted] ending in [redacted]. Quality customer service is very important to us and we thank you for your bringing this to our attention.  Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com,   Your request has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below what has transpired on behalf of Ontel Products.   Order [redacted] reference [redacted] received 11/25/2016 2 Magic Tracks...

Deluxe Double offer           =        $29.99 Magic Tracks Deluxe w/Red Car       =        $19.99 Criss Cross w/Green Car                 =        10.00 Processing and Handling  $5.99 each x 2 = $11.98 Web Service Fee                                      = $1.00 Total                                                     $72.96   We are sorry that the customer was not happy with their ordering experience with the Magic Tracks.   Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.   Their order shipped on 01/05/2017 with Fed Ex Tracking # [redacted] which shows this was delivered on 01/19/2017   Since quality customer service is important to us we will issue a credit for the Processing and handling charges of $11.98   We thank you for your patience.   Sincerely, Customer Care Specialist Tell us why here...