Cornerstone Investment Services

Dear Revdex.com,I will be happy to research the account on behalf of Ontel Products.Unfortunately, I could not locate an order for the customer with the information provided inthe complaint.  Please advise what the merchandise was so we can locate their order and research the credit. Thank you for...

your patience and attention to this matter.  Quality customer service is very important tous and we apologize for any delay this has caused.  Sincerely yours,Customer Service Specialist

Complaint: [redacted]
WI am rejecting this response because: I called them back several times.  They told me they were back ordered but, they STILL WERE TAKING NEW ORDERS EVERYDAY. I will respond again if and when I receive my wallets. 
Regards,
[redacted]

Dear [redacted],   We are sorry that you did not receive the pillows in the time you expected them. Due to the high demand for this item we experienced a backorder.  The order was shipped to the original address supplied and could not be changed once shipped.  When returned back to the warehouse a full credit was issued to the credit card on file for $49.63. I left a message for the customer, we will be happy to place a new order at a discounted price and ship to the correct address. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist  Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards. But I also would like to say that this company lies, how does magazines have anything to do with furniture feet just one example of their BS. The question is if their such an honest company, which they are not, why is everything automated? And I'm told on Friday night that I can't cancel my order that I would have to call on Monday and when I did in the AM hours of the day they told me I couldn't cancel that it had been processed but could reduce the price???? If they could reduce the the price then it hasn't been processed yet hellooo..this company is a joke oh by the way I'm attaching this with my other complaint and posting it on [redacted] so my 1500 friends and there friends don't make the same mistake as I did thanks Revdex.com 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com,   Please accept my apology for any delay this may have caused.  I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order [redacted] Received on 05/30/2016 BOGO Deluxe Miracle Bamboo Pillow King    = ...

$59.95 Processing and handling $9.95 each Pillow x2 =       $19.90 Priority Processing                                         ...⇄ $7.95 Total                                         ...⇄           $87.80   We are sorry that the customer was not happy with their ordering experience for the Miracle Bamboo Pillows. The prices are indicated on the website before the order is placed.  I have indicated the order details below: Offer Details: By ordering today, you'll receive your the queen size Miracle Bamboo™ Pillow with Free Travel Bag for just $29.95, plus $9.95 shipping and handling. Or the King size Miracle Bamboo™ Pillow is available for an additional $10. The best part is, when you order today, we will double your offer for FREE, just pay $9.95 shipping and handling. The order was upgraded to the Deluxe Miracle Bamboo Pillows for an additional $10 per pillow. These items were in stock and shipped immediately the next day.  We offered a discount if they would still like to receive the shipment.  They declined and we advised the customer to refuse delivery on the shipment and credit will be issued in full receipt of the return.  Fed Ex Tracking [redacted]  shows delivery by end of day Friday June 3rd. Since quality customer service is very important to us I have issued a full credit of $87.80 to their account.  This will reflect on their next billing statement.  Thank you for bringing this to our attention.   Sincerely, Customer Service Specialist  Tell us why here...

Complaint: [redacted]
I am rejecting this response because:  I did not nor do I want a refund.  These are specialized material cases which keeps the person's head cool all night and can not be bought in any store.  What I wanted was a new pillow case like the original one that came with the new pillow.
Regards,
[redacted]

Dear Revdex.com,   Your request has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below what has transpired on behalf of Ontel Products.   Order #[redacted] reference  # [redacted] received 12/1/2016 2 Magic...

Tracks Double Offer  =        $19.99 Processing and Handling = $5.99 x 2 = $11.98 Web Service Fee $1.00 Total                                                     $32.97   We are sorry the customer was not happy with their ordering experience.  I have indicated the offer details below: By ordering today, you'll receive 1 set of Magic Tracks™ for just $19.99 plus $5.99 shipping and handling (complete with 220 Track Pieces, the Translucent LED Racecar, Decals for Total Customization, the Storage and Travel Pouch and Fun Track Guide). Plus, we'll DOUBLE the offer and include a second set FREE - just pay a separate $5.99 P&H.   The customer notified us by email that they received entire order in the 2 pack of Magic Tracks.   We believe this is the information you require and feel this resolution will close the matter satisfactorily.   Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com, I just spoke to the customer on his order, we were unable to identify this without knowing what the item was.  I haveindicated below what has transpired on behalf of Ontel Products.   Order [redacted] received 7/5/2015[redacted] BLK L/XL              $22.99Addtl [redacted] BLK L/XL         22.99 FREE P&H Processing and handling                                         ...⇄ $13.98Total                                                                         ...⇄  $ 59.96Unfortunately we have never received the merchandise back and we were looking for a trackingnumber to credit the account.Since quality customer service is very important to us after speaking with the customer today, I have issued a credit for $45.98 for the cost of the merchandise.  Credit has been issued to the [redacted] onfile ending in [redacted].  This will reflect on their next billing statement. We apologize for any delay this has caused. Sincerelyyours,CustomerService Specialist  Tell us why here...

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # [redacted] Received 9/10/2015 BOGO 8 Small and 8 Large Furniture Feet + Bonus Furniture Fix Pen =  $10Processing and handling $6.99 each set 2 =...

                            $13.98Total                          �...⇄ are sorry that the customer was not happy with their Furniture Feet.  I have indicated our offer below.   Furniture Feet ™ are the stretchable furniture feet that protect floors from scratches and scuffs. When you ordertoday you will also receive a set of 8 Small and 8 Large Furniture Feet ™ for only $10.00 plus $6.99 P&H. But wait when you order today, we will doublethe offer you will receive a second set of 8 Small and 8 Large Furniture Feet ™for FREE - just pay a separate $6.99 P&H. As an added BONUS you will alsoreceive a 6 piece Furniture Fix Pen Set ABSOLUTELY FREE! OfferIncludes: (2) sets of 8 Small and 8 Large Furniture Feet ™ ( Buy 16, Get 16 Free) - & ABSOLUTELY FREE 6 piece furniture fix pen set. We do offer additional Large Furniture Feet at an additional cost. Since quality customer service is very important to us I will have another set sent to thecustomer at no cost.  They may keep this with our compliments.  Thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist  Tell us why here...

Dear Revdex.com,   We apologize for any delay and inconvenience this has caused. I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order [redacted] Foot Angel BOGO Blk Sml/Med - $12.99 Foot Angel BOGO Blk Sml/Med - $12.99 Processing and...

handling        = $10.98 Total                                         ...⇄ $36.96   We are very sorry for the delay in the reimbursement.  Refund check #[redacted] for $36.96 was mailed from our corporate office in New Jersey on 8/30/2016. Please allow 10-15 business days for receipt of the check. Quality customer service is very important to us and we thank you for patience. Customer Care Specialist Tell us why here...

Dear Revdex.com,     Your recent request has been directed to me for handling. I have indicated information below on behalf of Ontel Products   Order # [redacted] Reference # [redacted] Received 4/12/2017 TROGO Dlx (Disc) Miracle Bamboo Bras Nude, White Black 2XL $34.99 X 2 = 69.98...

Processing and handling $7.99 each x 4 $31.96 Web Surcharge $ 1.00 Total $102.94   We are sorry that the customer was not happy with their Miracle Bamboo Bras.    Since quality customer service is very important to us, please return the unwanted Miracle Bamboo Bra’s back for full credit.  Be sure to insure your return so it can be tracked if necessary.  Upon receipt of the return a full credit will be issued to the account on file.    We believe this is the information you require and feel this resolution will close the matter satisfactorily.   Sincerely, Customer Care Specialist Tell us why here...

Re:  case #[redacted]Please be advised that on Jan. 8, 2018, the company has refunded my full purchase price and handling charges.  Thank you for your very prompt assistance in this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They finally after my involving you did send a check for the $50.85.  If I had not been so vigilant at calling and emailing daily and in contacting the Revdex.com, I truly don't belive they would have ever sent me a refund.  The staff on the phones were completely unprofessional, and sounded like it was in someones home with their dog in the back ground.  Thank you for your help and at least they didn't get this money, but I feel I am not alone in my experience.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this complaint was originally made back in October of 2016. My daughter has been patiently waiting for her replacement cars and all I hear is "we have a back order and they will be sent out shortly!" Shortly was almost 6 months ago! I would like either my money back or receive the cars within the next couple of weeks. I would like what I paid for and not "It's on back order!"
Regards,
[redacted]

Dear Revdex.com,Your recent correspondence was directed to me for handling.  Please accept my apology for any delay this may have caused.  In order to resolve this, I have indicated what has transpired below on behalf of Ontel Products.Order #[redacted] received 1/24/2015Bed Boost + Bonus Bed Boost =   $19.99Additional Bed Boost Free Shipping =  $14.99Processing & handling  = $17.98Total     $52.96The credit card company reversed the charge because we provided them with a proof of delivery.  Since quality customer service is very important to us I have issued a credit for the Bed Boost for $52.96 and the customer can return these to our warehouse.  We thank you for bringing this to our attention. Sincerely,Customer Service Specialist  Tell us why here...

Dear Revdex.com, I will be happy to research the account on behalf of Ontel Products.Unfortunately, I could not locate anything on our files for this customer with the information provided.  I reached out to the customerby phone to see what the merchandise is but have not heard back.  If you...

can, please provide me with the information below.  I will be happy to research their order and get back to you as quickly as possible.  In order for us to do that we would need the following:What is the merchandise that the customer is referring to?Order number Or Credit card information - first and last 4 digits of the credit card this is billed to. Original shipping name and address.  Phone number from which the order was placed.Daytime phone number (in case of additional questions) Thank you for your patience and attention to this matter.  Quality customer service is very important to us and apologizes for any delay this has caused. Sincerely yours,Customer Service Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am disappointed however that the refund we have now received was the lesser of the 2 charges--one charge was for $66.96 which was the one we responded to when offered on TV.  The second shipment which we did not order, and which we sent back was for the same merchandise, but the charge was $ 88.96--$ 22.00 more for the exact same merchandise.I have fought this company for so many months, that I'll take the $ 66.96 and pass on continued battle.
Regards,
[redacted]

Dear Revdex.com,     Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products   Order # [redacted]  Received 12/8/2016 2 Magic Tracks Deluxe Double...

Offer  =        $39.99 Police car and Fire Truck      =    $10.00 Tower Bridge                      = $7.99 Processing and handling $5.99 each x 2 =  $11.98 Total                                                     $70.96   We are sorry that the customer was not happy with their ordering experience wished to cancel their order.   Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.   The customer’s order was canceled on 12/9/2019, nothing will be shipped or billed.   Quality customer service is very important to us and we are sorry for the delay.   Thank you for your patience.   Sincerely, Customer Care Specialist

Dear Revdex.com,   I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order [redacted]    Received 08/09/2016 BOGO 8 Small and 8 Large Furniture Feet + Bonus Furniture Fix Pen =     $10 x 3 = $30 Processing and...

handling $6.99 each x 6 =                                                       $41.94 Total                                                               ...⇄                                $72.94   We are sorry that the customer was not happy with their ordering experience for Furniture Feet.  The offer is a “Buy One Set of 8 Small and 8 Large for $10 + processing and handling of $6.99 and get the second set of 8 Small and 8 Large for just the processing and handling.    I have indicated the order details below. Offer Details: Furniture Feet ™ are the stretchable furniture feet that protect floors from scratches and scuffs. When you order today you will receive a set of 8 Small and 8 Large Furniture Feet™ for only $10.00 plus $6.99 P&H. But wait when you order today, we will double the offer you will receive a second set of 8 Small and 8 Large Furniture Feet ™ for FREE - just pay a separate $6.99 P&H. As an added BONUS you will also receive an 6 piece Furniture Fix Pen Set ABSOLUTELY FREE! Offer Includes: (2) sets of Furniture Feet ™ in the size of your choice (Buy 16, Get 16 Free) - & ABSOLUTELY FREE 6 piece furniture fix pen set.   The order was canceled per the customer’s request on 8/9/2016.  Nothing was billed to the customer’s account.    Quality customer service is very important to us and we thank you for bringing this to our attention.   Customer Service Specialist