Cornerstone Investment Services

Dear Revdex.com,I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # [redacted]0 YELLOW POP CLOCKY...

                                                  $19.99BLUE POP CLOCKY                                     ...⇄ $14.99Processing and handling                                                $8.99Total                                   ...⇄ $43.97We are sorry the customer was not happy with their customer service experience. Unfortunately an error occurred in the processing of their order. We have located the customers request and we have expedited the customer’s order and this shipped today by Fedex I have indicatedthe tracking number.  # 9261299997960304881217  Since quality customer service is very important to us, I have issued a credit for the proessing and handling charges of $8.99 to the customer’s account. Thiscredit will reflect on their next statement. We thank you for bringing this to our attention. Sincerely,Customer Service Specialist  Tell us why here...

ear Revdex.com,   I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order # [redacted] received 10/11/2016 2 Magic Tracks Deluxe Double Offer  =   $39.99 1 Deluxe Magic Tracks with Red Car   = $29.99 1 Deluxe Magic Tracks...

with Blue Car   = $29.99 Police and Fire Truck                   =$10.00 Criss Cross Track with Green Car  = $10.00 Processing and handling $5.99 each x 2 = $11.98 Web Service Fee $1.00 Total $132.95   We are sorry that the customer was not happy with their ordering experience wished to cancel their order.   Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks. This order has been shipped and we are unable to cancel it at this time.   Please refuse delivery on the shipment and a credit will be issued in full upon receipt of the return.   Quality customer service is very important to us and we are sorry for the delay.   Thank you for your patience and for bringing this to our attention. Customer Care Specialist Tell us why here...

Dear Revdex.com,   I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order # [redacted] Received 10/06/2015 BOGO 8 Small and 8 Large Furniture Feet + Bonus Furniture Fix Pen =     $10 Processing and handling $6.99 each set 2 =...

                                         $13.98 Total                                          ...⇄                                $23.98   We are sorry that the customer was not happy with their ordering experience for Furniture Feet.  I have indicated our offer below.    Due to the high demand for this item we experienced a backorder.  Due to this order being with PayPal the authorization is no longer valid.    I spoke to [redacted] today and obtained another credit card number to process the order.  I have also expedited his order and applied a discount of $3.00. New order # 11574100. We will have an email confirmation sent to the customer once this does ship.   Quality customer service is very important to us and we thank you for your patience.   Sincerely yours, Customer Service Specialist  Tell us why here...

Complaint: [redacted]
I am rejecting this response because: Product was never open. I rejected them due to their web site charging me for an extra light after the card transaction had been enter. There is no way to fix that. I finally did received the refund check. Thanks Revdex.com.
Regards,
[redacted]

Dear Revdex.com,     Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products   Order # [redacted]  Received 11/09/2016 2 Magic Tracks Double...

Offer  =        $19.99 Processing and handling $5.99 each x 2 =  $11.98 Total                                                     $32.97   We are sorry that the customer was not happy with their ordering experience wished to cancel their order.   Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.   The customer’s order was canceled on 12/14/2016. Nothing will be shipped or billed to their account.   Quality customer service is very important to us and we are sorry for the delay.   Thank you for your patience.   Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com,   Your recent request has been directed to me for handling. I have indicated information below on behalf of Ontel Products   Order # [redacted] Reference # [redacted] Received 11/19 Buy One Get One Dlx Relief Wrap Tan = $79.98 + $14.99 Processing and Handling Separate Bonus...

Fee $14.99 Web Surcharge $ 1.00 Total $110.96   We are sorry that the customer received defective Relief Wraps.   We did receive them back and full credit was issued to the customer’s [redacted] account ending in [redacted] for $110.96 on 1/16/2018, this credit will reflect on their next billing statement.    Quality customer service is very important to us and we thank you for bringing this to our attention.   We believe this is the information you require and feel this resolution will close the complaint.     Sincerely, Customer Care Specialist

Dear Revdex.com,   I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order # 0012431000 Received on 03-31-16 BOGO HD Big Vision with Optical Carry Case and LED Light           $29.99 Processing and...

handling = $7.99 x 2 = $15.99 Total  $45.97   We are sorry the customer was not happy with their ordering experience. I have indicated the offer details below. By ordering today, you'll receive your Big Vision with Bonus Optical Carrying Case and LED Light for just $19.99 plus $7.99 shipping and handling. PLUS, we'll include a second pair of Big Vision with Optical Carrying Case and LED Light, all you pay is an additional $7.99 processing and handling! This offer is covered by our 30- Day Money Back Guarantee less S/P&H The customer did upgrade to the Deluxe HD Big Vision Glasses for an additional $5 per Big Vision.   We are not billing the customer for anything else.  If the customer has additional charges on their statement, there should be a contact phone number for them to call.  They can resolve these charge with that company directly.   Quality customer service is very important to us and we thank you for bringing this to our attention.    Sincerely yours, Customer Service Specialist  Tell us why here...

I am Emailing to update that I still have never received my item. I was told it was still out of stock 5 months later with no date of when it would be shipped. I can not get any real information from this company about an order I placed in May. I would like to know when I will receive the order. I ordered  this for Fathers Day...its almost Christmas!

Dear Revdex.com,   I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order # [redacted] Received 11/27 TROGO Deluxe Miracle Bamboo Bra Nude, White, Black – Xlarge  = 49.99 Processing and handling $7.99 each x 2 = $15.98 Priority Processing =...

$6.99 Total $72.96   We are sorry that the customer was not happy with their ordering experience for the Miracle Bamboo Bra, I have indicted the offer Details below:   By ordering today, you'll receive 1 Miracle Bamboo® Bra in Nude for just $19.99 plus $7.99 S&H. Plus, we'll TRIPLE the offer and send you the White and the Black Miracle Bamboo® Bra for FREE, just pay additional $7.99 P&H.   The customer upgraded this to the Deluxe offer which has more padding has even more padding inside the shoulder straps and offers doubled-lined cups for extra support.  The order was also upgraded to priority processing as requested.   We were not aware that the customer wished to cancel their order so this shipped with DHL tracking [redacted], delivered on 12/7/2016.   This is when the customer contacted us for return.  If the package is upon this can be refused and returned at no cost to the customer.  If the package was opened, credit would be issued for the merchandise less the processing and handling.  We do not charge a restocking fee on the returns.    Since quality customer service is very important to us I have issued a credit for $72.96 to the Visa ending in [redacted]. This will reflect on their next billing statement.   Thank you for bringing this to our attention. Sincerely, Customer Service Specialist  Tell us why here...

Dear Revdex.com,     Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products.   Order # [redacted]  Received 9/18/2016 2 Magic Tracks Double...

Offer  =        $19.99 x 3 = 60.97 Processing and handling $5.99 each x 6 =  $35.94 Tax                                         ...⇄ 4.57 Total                                                     $101.49   We are sorry that the customer was not happy with their ordering experience for the Magic Tracks.  We were not aware that they did not receive their shipment.   We have issued credit to their account for $101.49 to the [redacted] on file ending in [redacted], this credit will reflect on their next billing statement.      Quality customer service is very important to us and we thank you for you for your patience and for bringing this to our attention.   Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com,   Your recent request has been directed to me for handling. I have indicated information below on behalf of Ontel Products   Order # [redacted] Reference # [redacted] Received  01/058/2017 BOGO Miracle Bamboo Pillow with Travel Bag Queen  $29.95 BOGO Miracle Bamboo...

Pillow with Travel Bag King  $39.95 Processing and handling of $9.95 each x 4 = = $39.80 Total $110.70   We are sorry the customer was not happy with their Miracle Bamboo Pillows and received a defective pair.   The customer contacted us on 1/17/2017 to advise us of the defect to the King Pillows we asked that they be returned so we could see what may have happened and would request a replacement be sent to the customer.   The customer no longer wanted them and wished to return, we asked for the tags from the pillows be returned to us so a credit could be applied to the account.   The customer has disputed this with their credit card company on 03/01/2017 in the amount of $110.70.  Once a dispute has been filed, the credit card company reverses the charges and blocks further activity for this transaction.  Therefore the customer has been reimbursed and no credit is due at this time.   We thank you for your patience and believe this is the information you require and feel this resolution will close the complaint.   Sincerely, Customer Care Specialist Tell us why here...

Complaint: [redacted]
I am rejecting this response because:
I filed a complaint against OnTel (Magic Tracks) and at the time the cc charge had not gone thru so I thought they had at least read my emails even if they hadn’t replied but now I see they did charge my cc for $60.96. I emailed them a 4th time now and called several times without success in getting thru their hold msg. I wanted to know if I can add that to my complaintThank you[redacted]
Regards,
[redacted]

Dear Revdex.com,I have indicated information below to resolve and close this complaint on behalf ofOntel Products. Order # [redacted] received 7/3/2015BOGO Foot Angel Black-Large/X-Large         $12.99Processing and handling    $6.99 each x 2 =...

$13.98Total                                  �...⇄ $26.97 We are sorry that the customer was unhappy with their Foot Angels and their orderingexperience. The customer contacted us on 7/7/2015 to cancel their order, unfortunately this had already shipped. We gave the customer a $10 credit at that time.Since quality customer service is very important to us, I have issued the balance of the charge for $16.97 to their account. They have been credited in full and may keep theFoot Angel with our compliments.  We thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist  Tell us why here...

Dear Revdex.com,   I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order [redacted]  Lock Wallet Black 2 =        $10.00 Additional Lock Wallet Free Processing and handling = $10 Processing and...

handling =  $6.99 each x 2 = $13.98 Priority Processing     = $6.99 Service Charge                     = $1.00 Total                                 = $41.97   We are sorry for that the customer was not happy with their ordering experience. These were in stock and shipped immediately and we were unable to cancel the order.    Refund check # 10675 for $41.97 was mailed on 6/15/16 from our main office.  Please allow 5-10 business days for receipt.   Quality customer service is very important to us and we thank you for your patience.   Sincerely yours, Customer Service Specialist  Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If I have any further problem with this business I will inform your office. I expect this to be resolved and no further charges to my credit card. 
Regards,
[redacted]

Dear Revdex.com,   Your recent request has been directed to me for handling. I have indicated information below on behalf of Ontel Products   Order # [redacted]  Reference # [redacted] Received  12/3 Buy One Get One Relief Wrap   = $59.99 x 2 = $119.96 Processing and...

handling + Priority processing $14.99 Separate Bonus Fee x 2 = $29.98 Web Surcharge $ 1.00 Total $187.91   We are sorry that the customer was not happy with their ordering experience for the Relief Wrap.   The order was for two sets of two for a total of four Relief Wraps.  Tracking shows this is due to arrive on Monday 12/18/2017 by end of day.   Credit was issued to the customers account on 12/4/2017 for the full amount of $187.91 to their [redacted] ending in [redacted].  They may keep these with our compliments.   Quality customer service is very important to us and we thank you for bringing this to our attention We believe this is the information you require and feel this resolution will close the complaint.     Sincerely, Customer Care Specialist

Dear Revdex.com,   Your request has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products.   Order # [redacted] Reference [redacted] - Received 11/29/2016   We are sorry that...

the customer had a bad experience with their for the Magic Tracks order. We have issued a refund check #[redacted] for $89.98 which is being mailed from our corporate office.  Please allow 10-15 business days for receipt of the check.   Quality customer service is very important to us and we thank you for bringing this to our attention.   Thank you for your patience.   Sincerely, Customer Care Specialist

Dear Revdex.com, Please accept my apology for any delay this may have caused.  I have indicated information below to resolveand close this complaint on behalf of Ontel Products.1st order #Received on 5/29/2015BOGO Miracle Bamboo Pillow Queen $29.95Processing and handling $9.98 each x 2 =...

$19.90Total $ 49.85 Never shipped – canceled DUPLICATE2ND order # Received on 5/29/2015BOGO Miracle Bamboo Pillow Queen $29.95 X 2 = $59.90Additional Miracle Bamboo Pillow Queen $29.95 x 2 = $59.90 (reduced shipping)Processing and handling $9.98 each x 6 = $59.70Total $ 179.50We are sorry that the customer was not happy with her ordering experience.  I have indicated the offer details below: Offer Details: Miracle Bamboo Pillow for just $29.95 plus $9.95 processing and handling get a second Miracle Bamboo Pillow for FREE justpay an additional $9.95 P&H. Or the King size Miracle Bamboo Pillow is available for an additional $10 per pillow. The first order was a duplicate and canceled.  The order that did go through was for two sets of two sets of two and two additionalpillows for a total of four Miracle Pillows.  The customer notified us on 6/3/2015 stating this is more than she wanted and wouldbe returning four of the pillows.  The customer has received the following credits to the MasterCard Account ending in[redacted]0419:6/18/2015 = $10 – return postage6/18/2015 = $20 – return postage6/30/2015 = $69.99 – return for four pillowsTotal amount of credit = $99.99Since quality customer service is very important to us I have issued the balance of the return postage of $32 to the customer’s account.  This credit will reflect on their nextbilling statement.  The customer is only paying for the one set of two Queen Size Pillows for $49.85 which she kept. We thank you for bringing this to our attention.   Sincerely yours,Customer Service Specialist  Tell us why here...

I have received payment that was owed to me . I thank you for your help.

[redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]       Dear Revdex.com,   I have indicated information below to resolve and close this complaint on behalf of Ontel...

Products.   We are sorry that the customer was experiencing a problem with their Magic Track Car.    We replaced this per the customer’s request on 9/7/2016 order # [redacted].  Unfortunately, we are experiencing a backorder on the Magic Tracks cars   We have put priority shipping on this request and as soon as they are in, this will ship.  The customer will receive an email confirmation with the tracking information once shipped.   Since quality customer service is very important to us we will also have a Police Car and Fire Truck sent to the customer at no cost.    Thank you for your patience. Customer Care Specialist Tell us why here...