Cornerstone Investment Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After seven months of relentless phone calls I have received a check. I believe it was only after filing a complaint here is when I finally saw results. Thank you Revdex.com for the constant work you all do.
Regards,
[redacted]

Dear Revdex.com,   Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products   Order # [redacted]  Received 11/12/2016 2 Magic Tracks Double Offer...

 =        $19.99 Processing and handling $5.99 each x 2 =  $11.98 Total                                                     $32.97   We are sorry that the customer was not happy with their ordering experience wished to cancel their order.   Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.   We received a cancelation email on 12/8/2016 and the customer’s order was canceled. Nothing will be shipped or billed to their account.   Quality customer service is very important to us and we are sorry for the delay.   Thank you for your patience and for bringing this to our attention.   Sincerely, Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I just want this over with so I am closing this. I still feel like they need to work on customer service. It is unacceptable to be unreachable by phone or email. If you have a problem with high volume calls then there needs to be a solution. 5 months is ridiculous. The fees are also not what was advertised. I just want other customers to be aware of this company.
Regards,
[redacted]

Dear Revdex.com,   I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order # [redacted] received 11/15/2016 2 Magic Tracks Double Offer  =   $19.99 Processing and handling $5.99 each x 2 = $11.98 Total $32.97   We are sorry...

that the customer was not happy with their ordering experience.   Unfortunately, due to the high demand for the Magic Tracks we are experiencing a backorder.    Since quality customer service is very important to us, we have expedited the customer’s order and applied a $5 discount.  They will receive an email confirmation with the tracking information once this has shipped.  They can also track their order status on line at [redacted].  Nothing will be billed to their account until the item ships.   Thank you for your patience and for bringing this to our attention. Customer Care Specialist Tell us why here...

Dear Revdex.com,   I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order # [redacted]  Received 6/28/2016 Dlx Bling It On with 1000 Crystals    = $15 Processing and handling $6.99 Web service Fee  $1.00 Tax = $1.95...

Total                                                     $24.94   We are sorry that the customer was not happy with their Bling It On order.  Due to the high demand we are experiencing a backorder. The customer’s account has not been billed for this.  We have canceled the order for the customer, nothing will be shipped or billed to their account.   Quality customer service is very important to us and we are sorry we could not deliver the Bling it On in a timely manner.   Thank you for your patience. Customer Care Specialist Tell us why here...

Dear Revdex.com,   Your inquiry has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below what has transpired on behalf of Ontel Products.   Order #[redacted] reference  #[redacted] received 11/28/17 2 Magic...

Tracks Deluxe Double Offer =        $19.99 x 2 = $11.98 Processing and Handling = $5.99 x 4 = $23.96 Police and Fire Truck $10.00 x 2 Web Service Fee $1.00 Total                                                      $84.94   We are sorry the customer was not happy with their ordering experience for the Magic Tracks. Our records show that we did have Two Sets of two of the Deluxe Magic Tracks.   I have indicated the offer details below: Each Magic Tracks set comes with 240 track pieces, the translucent LED racecar, cool decals, a storage and travel pouch, and the Fun Track Guide to help get you started.   We were not aware that the customer did not receive the Police and Fire Trucks that were ordered.   Since quality customer service is very important to us we will have the missing tracks and trucks sent to the customer at no cost. We thank you for bringing this to our attention.   We thank you for your patience and believe this is the information you require and feel this resolution will close the complaint.   Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com,   Your recent request has been directed to me for handling. I have indicated information below on behalf of Ontel Products   Order # [redacted] Reference # [redacted] Received  01/30/2017 Miracle Bamboo Pillow with Travel Bag  $29.95 Processing and handling of $9.95 Web...

Surcharge $ 1.00 Total $40.90   We received the merchandise back on 3/8/2017 and credit was issued for $29.95 the cost of the merchandise less the processing and handling charge.   The customer can obtain a copy of the charge from their credit card statement.   We believe this is the information you require and feel this resolution will close the matter satisfactorily.   Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com,   We are sorry that Ms Wooding was not happy with our website and thank her for bringing this to our attention.   I have confirmed that her order was canceled, nothing has shipped or billed to her account.   Thank you, Customer Care Specialist Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
PS. As of 8/25/15 I have not received the refund. If it happens I will consider the case closed. Also, I want to thank the Revdex.com of New Jersey for their help in this matter.

Dear Revdex.com,     Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products   Order # [redacted]  Received 10/30/2016 2 Magic Tracks Deluxe...

Double Offer  =        $29.99 x 2 - $59.98 Processing and handling $5.99 each x 4 =  $23.96 Web Service Fee                                      = $1.00 Tax                                         ...⇄ =$5.49 Total                                                     $90.43   We are sorry that the customer was not happy with their ordering experience for the Magic Tracks.  Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.   The customer’s order was shipped on 12/9/2019 with Fed Ex Tracking [redacted].  Tracking shows this was delivered on 12/16/2016.   Quality customer service is very important to us and we are sorry for the delay.   Thank you for your patience.   Sincerely, Customer Care Specialist Tell us why here...

Complaint: [redacted]
I am rejecting this response because:  Thank you for the update.  I went to my bank to cancel the credit card but they told me that once it's been delivered that they will take the money back out of my account therefore that has been done and I will need to be reimbursed.  My concern is that they are going to say that I was already reimbursed and not honor their 60 day money back guarantee.   Also, I disputed my credit card a week before they delivered the package because it showed on my bank statement that they had already taken the money out of my account on 1/9 not February as they stated.  I do not trust this company.  They are fraudulent and people need to be warned about doing any business with them.  I will go into my bank on Monday to let them know what is going on and let you know.  Thank you again for all of your help as they NEVER responded once to me until you got involved. 
Regards,
[redacted]

Dear Revdex.com,     Your request has been directed to me for handling.  I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order # [redacted] Reference [redacted] Received 11/11/2016   We are sorry the customer was not happy...

with their ordering experience for the Turbo Scrub.    Refund check # [redacted] for $205.90 was mailed on 5/19/2017 from our corporate office in New Jersey. Please allow 10-15 business days for receipt.   Thank you for your patience and believe this is the information you require to close the complaint.   Sincerely, Customer Care Specialist

[redacted] , AZ  85635 Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted]
 ** Dear Revdex.com,   Your recent correspondence has been directed to me for handling.  Please...

accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products.   Order # [redacted] Received 09/23/2016 2 Magic Tracks Deluxe with Blue Car =        $19.99 2 Magic Tracks Deluxe with Red Car =         $19.99 Total                                                    $39.98   We are sorry that the customer was not happy with their Magic Tracks ordering experience.  The customer upgraded their order to the Deluxe Model. I have indicated below was is included in the offer.   Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.   The customer spoke to customer service on 11/26/2016 and the order was corrected. We attempted to process the order on two occasions: 10/13/2016 11/29/2016.  Unfortunately we were unable to obtain authorization with the [redacted] ending in [redacted].  Nothing is deducted from the account until it is ready to ship.    Quality customer service is very important to us we will be happy to reprocess the order.  Please contact us at ###-###-#### Monday – Friday 9 am to 5 pm Central Time.   Thank you for your patience.   Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf ofOntel Products. Order # [redacted] received 8/6/20152 BLACK LOCK WALLETS       $10.00Processing and handling    $6.99 each x 2 = $13.98...

Total                                     �...⇄ $23.98We are sorry that the customer was unhappy with their ordering experience on the Lock Wallets.Due to the high demand we are currently on backorder for the Lock Wallets.We did notify the customer by email that we are experiencing a backorder. The credit card is not charged until the order ships.  Since quality customer service is very important to us, we have expedited their order and wehave also applied a discount to their order for $6.99 for a total of $16.99.As soon as we receive inventory their order will ship and an email confirmation with the tracking will be sent to the customer, We thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist  Tell us why here...

Dear Revdex.com,     Your inquiry has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products   Order # [redacted] Reference [redacted] received 11/12/2016 BOGO Handy Heater...

$29.99 Processing and handling $17.98 Total $47.97   We are sorry that the customer was not happy with their order for the Handy Heater.    Check # [redacted] for $47.97 was mailed on 7/26/2017 from our corporate office in New Jersey, Please allow 10-15 business days for receipt.   Quality customer service is very important to us and we thank you for patience.   We believe this is the information you require and feel this resolution will close the matter satisfactorily.     Sincerely,   Customer Service Specialist  Tell us why here...

Dear Revdex.com,   I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   We are sorry that the customer was not happy with their Furniture Feet.    I spoke to Mr. [redacted] and he indicated these were purchased locally.   Since quality...

customer service is very important to us, I have replaced these at no cost with order # PM [redacted].  Please allow 10-15 business days for delivery.   Thank you for bringing this to our attention and they you for your patience.   Sincerely yours, Customer Service Specialist  Tell us why here...

Thank you for your immediately attention in this matter of the Swivel Sweeper Max.  The matter is over.  They sent me a new on December 10, 2017.

Dear Revdex.com,   Your request has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products.   Order # [redacted] Reference [redacted]  Received 11/8/2016 2 Magic Tracks...

Deluxe Double Offer  =        $29.99 x 2 = $59.98 Processing and handling $5.99 each x 4 =  $23.96 Web Service Fee  = $1.00 Total                                                     $84.94   We are sorry for the delay in shipment for the Magic Tracks.  Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks. Refund check # [redacted] for $84.94 was mailed on 5/1/2017 from the corporate office in New Jersey. Please allow 10-15 business days for receipt.   Thank you for your patience.    We believe this is the information you require and feel this resolution will close the complaint.     Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com, On behalf of Ontel, we do not have anything to do [redacted].  We do not have an order for the customer. We offer merchandise seen on TV the customer.  The customer is on a program that is I spoke to the customer and this is the information on their billing statement....

This is the company they need to speak with about the charges. 11/12/2013 – $24.95 RWD PLUS PRIME [redacted] Please remove this complaint from our file and correct our Revdex.com rating for Ontels. Thank you for your attention to this matter.  Sincerely, Customer Service Specialist  Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be mailing out the bra's for return tomorrow via postal service 
[redacted]
[redacted]