Cornerstone Investment Services

Dear Revdex.com,   Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below what has transpired on behalf of Ontel Products.   Order #[redacted] reference # [redacted] received 12/15/2016...

2 Magic Tracks Deluxe Double offer =        $29.99 Processing and Handling = $5.99 each x 2 = 11.98 Tax                          $2.7 Web Service Fee  $1.00 Total                                                     $45.68   We are sorry that the customer was not happy with their ordering experience for the Magic Tracks.  Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.    The customer’s order was shipped on 01/08/2017 with Fed Ex Tracking [redacted] which shows this was delivered on 01/12/2017.   We thank you for your patience, quality customer service is very important to us.     Sincerely, Customer Care Specialist

Dear Revdex.com,   Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below what has transpired on behalf of Ontel Products.   Order #32314800 reference #[redacted] received 11/12/2016...

2 Magic Tracks Deluxe Double Offer  =        $29.99 1 Dlx Magic tracks with Blue car        =        $19.99 Tower Bridge =                   $10.00 Processing and handling $5.99 each 2 =  $11.98 Web Service Fee Total                                                     $70.96   We are sorry that the customer was not happy with their ordering experience for the Magic Tracks.  Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.    The customer’s order was shipped on 12/16/2016 with Fed Ex Tracking [redacted] shows this was delivered on 12/24/2016.   Since quality customer service is very important to us, we have issued a credit to the customer’s account for the shipping charges of $11.98 plus an additional $10 for a total of $21.98.  This credit will reflect on their next [redacted] statement ending in [redacted].    We thank you for your patience.   Sincerely, Customer Care Specialist

Dear Revdex.com,   Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products   Order # [redacted] Received 11/10/2016 2 Magic Tracks Double Offer  =...

       $19.99 Processing and handling $5.99 each x 2 =  $11.98 Total                                                     $32.97   We are sorry that the customer was not happy with their ordering experience for the Magic Tracks.  Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.   The customer’s order was shipped on 12/01/2016 with Fed Ex Tracking [redacted].    The Magic Tracks is a double offer in one box.  I have left the customer a message to contact me on their shipment to confirm the number of cars they received.   Quality customer service is very important to us and we thank you for you for your patience.   Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com, Your request has been directed to me for handling.  I have indicated information below on behalf of Ontel Products We are sorry that the customer was not happy with the HurriClean that they purchased at [redacted].   Our company takes all inquiries from...

our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product.Since quality customer service is very important to us, a reimbursement check for her purchase of $11 will be mailed to her from our corporate office in New Jersey.  Please allow 10-15 business days for receipt. We believe this is the information you require and feel this resolution will close the complaint.  Sincerely, Customer Service Specialist

Dear Revdex.com,   I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order # [redacted] received 11/13/2016 2 Magic Tracks Double Offer  =   $19.99 Processing and handling $5.99 each x 2 = $11.98 Total $32.97   We are...

sorry that the customer was not happy with their ordering experience and we are sorry they wish to cancel their order.   Unfortunately, due to the high demand we are experiencing a backorder on the Magic Tracks.   Per the customer request, we have canceled their order [redacted].  Nothing will be shipped or billed to their account.  They can track their order status on line at [redacted]   Thank you for your patience and for bringing this to our attention. Customer Care Specialist

Dear Revdex.com,   Your recent request has been directed to me for handling. I have indicated information below on behalf of Ontel Products   Order # [redacted] Reference # [redacted] Received  04/8/2017 Night Angel = $19.90 x 2 = 39.98 Separate Bonus Fee = $6.99 x 2= $13.98 Web Surcharge...

$ 1.00 Tax $3.78 Total $58.74   We are sorry that the customer was not happy with their ordering experience for the Air Hawk. I have indicated the offer details below: By ordering today, you'll receive 1 Night Angel™ $19.99 with FREE processing and handling. But order now and we’ll TRIPLE the offer, just pay a separate $6.99 fee. Product Information -Night Angel is the beautiful nightlight that installs onto any outlet in seconds. Simply snap the Night Angel outlet cover onto any standard outlet and it will shine soft, ambient lighting from dawn till dusk. That means no more blinding lights in the middle of the night! The secret is Night Angel’s 3 hidden LED bulbs that always stay cool to the touch, last over 100,000 hours, and keeps your outlets totally free for other things. The customer’s order was canceled per an email on 4/9/2017. Nothing was billed to the customer’s account.   We believe this is the information you require and feel this resolution will close the complaint.     Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com,   Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products.   Order [redacted] received 9/18/2016 2 Magic Tracks Double Offer =...

        $19.99 x 2 = 40.98 Processing and handling $5.99 each x 4 =  $23.96 Total                                                     $64.94   Shipped 9/20/2016   We are sorry that the customer never received their shipment for the Magic Tracks.  We did replace this at no cost, unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.   I have canceled the replacement request and have issued a full credit to the customer’s [redacted] ending in [redacted] for $64.94.  This credit will reflect on their next billing statement.   Quality customer service is very important to us and we thank you for your patience.     Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com,I have indicated information below to resolve and close this complaint on behalf ofOntel Products.Order # [redacted]Received on 03/31/2015Foot Angel + Miracle Foot Bonus Acupressure Foot Massage Ball (Black-Large/X-Large)$12.99 Processing and handling $6.99 each  x 2 = 13.98Total...

$26.97              We are sorry that the customer was not happy with the size of the Foot Angel.  We were not aware of this.  We do offer by our 30-Day Money Back Guarantee less P&H.  Since quality customer service is very important to us I have issued a credit to her accountfor $26.97.  She may keep them with our compliments.  We thank you for bringing this to our attention.  Sincerely yours,Customer Service Specialist

Dear Revdex.com,     Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products   Order # [redacted]  Received 10/20/2016 2 Magic Tracks Double Offer...

 =        $19.99 Processing and handling $5.99 each x 2 =  $11.98 Tax                                         ...⇄ =$1.80 Total                                                     $33.77   We are sorry that the customer was not happy with their ordering experience wished to cancel their order.   Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.   The customer’s order was canceled on 11/16/2016, nothing will be shipped or billed.   Quality customer service is very important to us and we are sorry for the delay.   Thank you for your patience.   Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products. Order [redacted] received 12/3/20152 BLACK LOCK WALLETS       $10.00 X 2 = $20.00Processing and handling    $6.99 each x 4 = $13.98...

Priority Processing                                   $6.99Total                                         ...⇄ $55.95 We are sorry that the customer was unhappy with their ordering experience on the Lock Wallets. We were not aware that this order was to be canceled so it shipped on 10/23/2015. OFFER DETAILS: For a limited time only, we’ll send you 1 Lock Wallet for just $10.00 plus $6.99 shipping and handling. And when you order today, we will double your offer for FREE, just pay the separate processing and handling of $6.99 for the second Lock Wallet. As an added bonus, we’ll include our Lighted Pocket Magnifier, Absolutely Free! This handy Magnifier is the size of a credit card and fits conveniently into your Lock Wallet! There was a quantity of two entered for a total of four Lock Wallets and the customer added Priority processing for faster delivery. The customer contacted us on 12/4/2015 to cancel the order. Unfortunately this had already shipped to them.  They were advised to refuse delivery on the shipment.  Since quality customer service is very important to us, I have issued a full credit to the customer’s account.  This will reflect on their next statement. Thank you for bringing this to our attention.  Sincerely yours,Customer Service Specialist  Tell us why here...

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products. Order # [redacted] Received 12/13/2015 [redacted] 8 Small and 8 Large Furniture Feet + Bonus [redacted] =     $30 Additional [redacted] 8 Small and 8 Large [redacted]...

[redacted] (free shipping ) =     $20 Processing and handling $6.99 each set 2                                            $13.98 Total                                     �...⇄                                        $63.98 We are sorry that the customer was not happy with their ordering experience for [redacted].  Unfortunately, we were not aware that the customer did not receive everything.  There were two sets of the [redacted] ordered for a total of four. Below is the customer service information.  Customer service is available by calling ###-###-####, Monday - Friday from 9:00am to 5:00pm Eastern Time. We have not received anything back yet for credit. Since quality customer service is very important to us we have issued a credit for the merchandise for $50, this will reflect on their next billing statement.  Thank you for bringing this to our attention. Customer Service Specialist

Dear Revdex.com,   Your recent request has been directed to me for handling. I have indicated information below on behalf of Ontel Products   Order # [redacted] Reference # [redacted] Received  03/10/2016 Total $22.84   Unfortunately we were not able to fill the customer’s order request. ...

The order was canceled and nothing was charge to their account.   We believe this is the information you require and feel this resolution will close the matter satisfactorily.   Thank you for your patience.   Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com,     Your request has been directed to me for handling.  I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order # [redacted] Reference [redacted] Received 12/0216 BOGO Dlx Turbo Scrub = $79.98 Additional Turbo...

Scrub = $49.99 Large Flat Brush Head = 7.99 Processing and handling = $24.98 Total = $177.93   We are sorry the customer was not happy with their ordering experience for the Turbo Scrub.    Refund check # [redacted] for $177.93 is in process and will be mailing from the corporate office in New Jersey. Please allow 10-15 business days for receipt.   Thank you for your patience and believe this is the information you require to close the complaint.   Sincerely, Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com,   We were not aware that the customer did not receive what we indicated below or that they arrived broken.   Order # [redacted]  Received 10/28/2016 2 Magic Tracks Deluxe Double Offer =         $39.99 Police and Fire Truck      =    $10.00 x 2 = $20.00 Processing and handling $5.99 each x 2 =  $11.98 Total                                                     $72.97   Because quality customer service is very important to us, we have issued a full credit for $72.97 to the [redacted] account on file ending in [redacted].  The customer should see this on their next billing statement.   We believe this is the information you require and feel this resolution will close the matter satisfactorily.   Sincerely, Customer Care Specialist

Complaint: [redacted]
I am rejecting this response because:  I believe that without the intervention of the Revdex.com this company Ontel would have continued to ignore me. Today I received the check for $9.99 with no accompanying letter to explain why they did not respond to any of my phone calls or emails. Thank you for your help Revdex.com. Without you I would have not gotten this refund.
Regards,
[redacted]

Dear Revdex.com,Please accept my apology for any delay this may have caused.  I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order #[redacted]Battery ChargerCheck # [redacted] = $13.98We are sorry to hear that the customer was not happy with their ordering...

experience.We have canceled the customer’s order and will be forwarding a check reimbursement for $13.98.  This is being released this week from our main office. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products. Order # [redacted] Received on 05/31/2015 BOGO Big Vision with Optical Carry Case and LED Light     $19.99Processing and handling $7.99 each x 2 =...

                       $15.98Total                                  �...⇄ $35.97 CANCELED 6/1/2015We are sorry that the customer was not happy their ordering experience.  I have indicated the offer details below. Thereare additional offers as they relate to the Big Vision Glasses. They are optional and no one is required to accept them.  OFFER DETAILS:By ordering today, you'll receive your Big Vision with Bonus Optical Carrying Case and LED Light for just $19.99 plus $7.99 shipping and handling. PLUS,we'll include a second pair of Big Vision with Optical Carrying Case and LED Light, all you pay is an additional $7.99 processing and handling!This offer is covered by our 30- Day Money Back Guarantee less S/P&H Ms [redacted] contacted us on 6/1/2015 and their order was canceled, nothing will be shipped or billed to their account.  Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helpsto ensure we are promoting a successful product.Quality customer service is very important to and we thank you for bringing this to our attention. Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
 Except in this case  I have not received the replacement items as of yet. I would ask that you keep this complaint open until I notify you that I have received the items in good order 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I never saw anything about it shipping within 30 days.  Never saw anything regarding the 30 days in the email they sent me confirming my order - OR online during the ordering process.
Regards,