Cornerstone Investment Services

Dear Revdex.com,   I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order #7910000  Order received 4/6/2016 Lock Wallet Black =        $10.00 each x 2 = $20.00 Processing and handling =  $6.99 each...

x 4 = 27.96 Service Charge                     = $1.00 Total                                 = $48.96   We are sorry for that the customer was not happy with their ordering experience. I have indicated the offer details below:   OFFER DETAILS: For a limited time only, we’ll send you 1 Lock Wallet for just $10.00 plus $6.99 shipping and handling. And when you order today, we will double your offer for FREE, just pay the separate processing and handling of $6.99 for the second Lock Wallet. As an added bonus, we’ll include our Lighted Pocket Magnifier, Absolutely Free! This handy Magnifier is the size of a credit card and fits conveniently into your Lock Wallet!   There was a quantity of 2 indicated for a total of Four Lock Wallets.   We were not aware that the customer wished to cancel their order.  The customer service number is located on the website 1-844-226-9243.   This order shipped on 4/28/2016 with Fed Ex Tracking [redacted].  Tracking shows this will be delivered on by end of day Tuesday 5/3/2016.   Please refuse delivery on the shipment and this will come back to our warehouse.  Credit will be issued upon receipt of the return.   Quality customer service is very important to us and we thank you for bringing this to our attention.    Sincerely yours,   Customer Service Specialist

I have been contacted by the company several times and my order has beencanceled and my card was not charged. My issue has been resolved. Thank you,

Dear Revdex.com,Please accept my apology for any delay this may have caused.  I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Reference number # [redacted] Miracle Bamboo Pillow $29.95 Processing and handling 9.95 each = $19.95 Total $49.85We...

are sorry that the customer was not happy with their ordering experience.  We do advise the customer to allow 3-6 weeksfor delivery.  We will make several attempts to process an order.  Unfortunately since we were unable to process payment on the credit card the order was canceled.We do reach out by email and phone to advise the customers that their order will not be processed due to the payment type used. The customer can contact that PrePaid Credit card company since the card was not used.  If the customer does not have theactual card the information should be on the receipt from where it waspurchased.   Qualitycustomer service is very important to us and we thank you for bringing this toour attention.   Sincerelyyours,CustomerService Specialist  C

Dear Revdex.com,   Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products.   Order # [redacted] Received 10/26/2016 2 Magic Tracks Deluxe Double...

Offer  =        $39.99 Processing and handling $5.99 each x 2 =  $11.98 Total                                                     $51.97   We are sorry that the customer was not happy with their ordering experience for the Magic Tracks.  Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.   The customer’s order was shipped on 11/22/2016 with Fed Ex Tracking [redacted] shows it was delivered on 11/26/2016.    The Magic Tracks is a double offer in one box, which includes One Red Car and one blue car with tracks.  Also included is a Tunnel& Bridge, Road Signs, and Landscape Pieces.   Since quality customer service is very important to us, we have issued a credit to their account for $51.97 this will reflect on their next billing statement.    We thank you for you for your patience.   Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com,   Your recent inquiry has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products.   Order # [redacted] Received 12/9/2016 2 Magic Tracks Double Offer  =...

       $19.99 x 2 = $39.98 Separate processing fee $5.99 each x 4 =  $23.96 Web Service Fee                                      $1.00 Total                                                     $64.94   Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.   We were not aware of the cancelation and the customer’s order was shipped on 12/29/2016 with Fed Ex Tracking [redacted].  Tracking shows this was delivered on 1/11/2017 to the address below: [redacted]  [redacted] Phone: ###-###-#### Email: [redacted]   Thank you for your patience, quality customer service is very important to us.   Sincerely, Customer Care Specialist Tell us why here...

On November 6 2016 I saw the advertisement on Teleivision for an item called Handy Heater. To purchase it you could call a number, or order on line, which I chose to do. When I received the Heater out of the box l tried to see how it works. The thermostat came on at 90 degrees when I plugged it into the wall. When I tried to lower the temperature it would not go down, it would stay at 90 degrees. I called their customer service but no one would answer. I would like to replace the Heater with one that  works. I should not have to pay for its return. The on-line order# is [redacted]. It was payed with an [redacted] The card could be under [redacted] or [redacted]. Thank you for your attention to this matter.   [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Complaint: [redacted]
I am rejecting this response because:
I have gone through to much time and effort to simply let this go, as I explained in my complaint. I want the order shipped to:[redacted]
[redacted]
[redacted]I want this free of any charge whatsoever. Also I need a letter of apology addressed to me explaining the circumstances of this nightmarish experience so that I, perhaps, will be able to mend my relationship with the person this was ordered for. They still believe that I was lying and fabricated this whole tragedy. I mean really, is this to much to ask? I think not.
Regards,
[redacted]

Dear Revdex.com,   We apologize for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products.    We were not aware the customer was not happy with the Hurriclean that they purchased.   Our company takes all inquiries from our customers very...

seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Quality customer service is very important to us and we have requested a refund check of $9.99 to be sent to [redacted] at the address below.  This is coming from our corporate office in New Jersey. Please allow 10-15 business days for receipt. [redacted] **  [redacted]   We believe this is the information you require and feel this resolution will close the complaint.     Sincerely, Customer Care Specialist Tell us why here...

To the Revdex.com, I received a responce from Ontel corporaion concerning the complaint I filed with you. I do see on my credit card a refund of $85.85 for the product I was filing against, and they also stated in there responce they will issue a full refund ( I will have to wait for my credit card to make it offical that the refund went through)It is solely up to you if you choose to Close the case, If the refund do not stay on my credit card, I will re-contact you concerning this case.I Thankyou so very Kindly for helping me , and for helping Thousands of consumers being treaded unfairly...

Complaint: [redacted]
I am rejecting this response because: I did dispute my transaction and it was reimbursed, which it should have been and then this company disputed my dispute and the charges still went though as stated in their email You will receive 1 set of Magic Tracks® for just $19.99 plus $5.99 shipping and handling (complete with 220 Track Pieces, the Translucent LED Racecar, Decals for Total Customization, the Storage and Travel Pouch and Fun Track Guide). Plus, we'll DOUBLE the offer and include a second set FREE - just pay a separate $5.99 P&H.this was the offer ^^^ that equals 32 dollars and I was charged $65, it was a total scam sent two emails before product was shipped, the company was irresponsible and did not properly handle my request to not ship the product after the product was received it was pass the 30 day money back for a return. This issue was not handled at all I spoke with so many people at this company none of them could solve the issues just kept transferring  me around and the last call always ended with someone would reach out, which never happened. This company should reimburse of reimbursed me right away for false advertisment and never shipped the product out and after the product was shipped they failed to accept the product back because it was past their 30 days when I didn't even receive  the product for weeks!
Regards,
[redacted]

Dear Revdex.com,Please accept my apology for any delay this may have caused.  I have indicated information below to resolve and close this complaint on behalf of Ontel Products.We are sorry that the customer was not happy with their Miracle Bamboo Pillows. This is the first time we have seen any...

correspondence from the customer.  There is no need for to return the actual pillows but we need those tags to process the refund.   The tag is inside the pillow cover which says imported by Ontel Products.Please cut the tags or labels from both pillows and return them to the address below.  Include a copy of the receipt along with your name and address so we can process a refund. Ontel ProductsAttn: Customer Service[redacted]Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely,Customer Service Specialist

Dear Revdex.com,   Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products.   Order # [redacted]  Received 11/01/2016 2 Magic Tracks Deluxe Double...

Offer =         $29.99 Processing and handling $5.99 each x 2 =  $11.98 Total                                                     $41.97   We are sorry that the customer was not happy with their ordering experience wished to cancel their order.   Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.   Nothing is deducted from the account until it is ready to ship.  We attempted to process this order on 12/13/2016 unfortunately we were unable to obtain authorization with the [redacted] ending in [redacted].  A second attempt was made on 12/20/2016 and we were still unable to process the order.  Nothing has been billed to the customer’s account.   Quality customer service is very important to us we will be happy to verify the customer information to process the order.   Thank you for your patience and for bringing this to our attention.   Sincerely, Customer Care Specialist

Dear Revdex.com,   Your recent request has been directed to me for handling. I have indicated information below on behalf of Ontel Products   Order # [redacted] Reference # [redacted] Received 12/16 Buy One Get One Relief Wrap Burgundy = $59.98 + $14.99 x 2 = 119.96 Processing and Handling Separate...

Bonus Fee $14.99 each x 2 = 29.98 Priority processing - 6.99 Web Surcharge $ 1.00 Total $187.91   We are sorry that the customer was not happy with their ordering experience for the Relief Wrap.  Unfortunately, the order was doubled and there were two sets of two for a total of four Relief Wraps that were shipped.   The customer returned 2 of the Relief Wrap.   Quality customer service is very important to us and a credit of $93.97 will be issued to their Visa account ending in 0027, this credit will reflect on their next billing statement.    We believe this is the information you require and feel this resolution will close the complaint.     Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com,I responded to this customer on complaint # [redacted] on 7/10/2015.  Please see below. I issued credit to the customer’s account at this time in full.Please close both complaints as resolved. _________________________________________________________________I have indicated information...

below to resolve and close this complaint on behalf of Ontel Products.Order # [redacted] received 7/3/2015BOGO Foot Angel Black-Large/X-Large  $12.99Processing and handling    $6.99 each x 2 = $13.98Total     $26.97We are sorry that the customer was unhappy with their Foot Angels and their ordering experience.The customer contacted us on 7/7/2015 to cancel their order, unfortunately this had already shipped. We gave the customer a $10 credit at that time.Since quality customer service is very important to us, I have issued the balance of the charge for $16.97 to their account. They have been credited in full and may keep the Foot Angel with our compliments.  We thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist  Tell us why here...

Dear Revdex.com,   I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order # [redacted]   Received 11/28/2016 2 Magic Tracks Double Offer  =        $19.99 Processing and handling $5.99 each x 2...

=  $11.98 Total                                                     $31.97   We are sorry that the customer was not happy with their Magic Tracks ordering experience.   We have corrected the customer’s order for just the Double offer of the Magic Tracks which comes with one Red and one Blue Car.  The customer will receive an email confirmation once this has been shipped and they can track the order status on line at Magic Tracks.com – track order status.   Quality customer service is very important to us and we thank you for bringing this to our attention.   Sincerely, Customer Care Specialist

Dear Revdex.com, Please accept my apology for any delay this may have caused.  I have indicated information below to resolve and close this complaint on behalf of Ontel Products. Order [redacted] Received on 1/12/2016 BOGO Miracle Bamboo Pillow King    =  $39.95 Processing and...

handling $9.95 each Pillow x2 =       $19.90 Priority Handling                                         ...⇄ $6.95 Total                                         ...⇄ $56.80 We are sorry that the customer was not happy with their ordering experience for the Miracle Bamboo Pillows. I have indicated the order details below: Offer Details: By ordering today, you'll receive your the queen size Miracle Bamboo™ Pillow with Free Travel Bag for just $29.95, plus $9.95 shipping and handling. Or the King size Miracle Bamboo™ Pillow is available for an additional $10. The best part is, when you order today, we will double your offer for FREE, just pay $9.95 shipping and handling. A request has been submitted to expedite your check refund for $56.80.  This will be coming from our main office in NJ, please allow 10-15 business days for receipt. Quality customer service is very important to us and we thank you for your patience. Sincerely, Customer Service Specialist

Dear Revdex.com,   Your request has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below what has transpired on behalf of Ontel Products.   We were not aware that the customer had received a defective car and...

will be happy to replace this under new order information indicated below.   Order #[redacted] Customer Reference # [redacted] Due to the high demand we are still experiencing a backorder, the customer will receive an email confirmation when this has shipped.   We thank you for bringing this to our attention and for your patience.   Sincerely, Customer Care Specialist Tell us why here...

Hello this is [redacted] and my complaint if is [redacted]. I have received a card in the mail to which I am to sign if I do want to cancel my order before Jan 11,2017. I have tried calling the number they provided which is the same number to which I was unable to use since it said in a...

recording that their number did not work in my area. I have called the number last night and weirdly, it went through and I requested my order to be cancelled. The support lady said they don't charge money until they ship the magic tracks. They said they were out of stock, but never mentioned that post on their website...I would like to let you know that I have cancelled my order and there is no money to be returned since they didn't charge yet, which I thought when ordering online... I would like to personally thank you for all for your efforts into looking into my issue and this case.

Dear Revdex.com,   Your recent request has been directed to me for handling. I have indicated information below on behalf of Ontel Products   Order # [redacted]  Reference # [redacted] Received  09/20/2017 Buy One Get One Copper Chopper  = $29.99 Processing and handling $8.99...

Separate Bonus Fee = $8.99 Web Surcharge $ 1.00 Total $48.97   We are sorry that the customer was not happy with their ordering experience for the Copper Chopper.   Unfortunately, due to the high demand we were not able to process the customer’s order for the Copper Chopper.   The customer’s account was not billed for their order indicated above.  This order has been canceled.   Quality customer service is very important to us and we thank you for your patience. We believe this is the information you require and feel this resolution will close the complaint.     Sincerely, Customer Care Specialist Tell us why here...