Cornerstone Investment Services

Dear Revdex.com,   I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order # [redacted]  Received 6/18/2016 2 pair of Hot Hands  + bonus Thermometer   $10 Processing and handling $6.99 = $13.98 Order Processing Fee$ 1.00 Taxes...

= $0.77 Total $5.75   We are sorry that the customer was not happy with their order for the Hot Hands.  We do offer additional items as they relate to the Hot Hands.  These are completely optional and no one is required to accept them.   I have indicated the offer details below: By ordering today, you'll receive 1 pair of Hot Hands™ for just $10.00 plus $6.99 S&H. Plus, we'll DOUBLE the offer for FREE, just pay additional $6.99 P&H. PLUS, we'll include our BONUS Lovin’ Oven Thermometer, absolutely Free! This offer is covered by our 60-Day Money Back Guarantee less processing and handling. Sales tax will be applied to orders from CA and NJ. A $1 web service fee will be added to each order. Non-continental U.S. orders please add an additional $4.99 shipping surcharge   Five finger, non-slip silicone grip is melt proof Raised grippers safely repel heat away from your hands Great for ovens, stovetops, grills and more Versatile precision grip can pick up a pin or open a jar Rinses clean in seconds Dishwasher safe   The customer ordered the Hot Hands as seen on the TV and Website.  This was shipped on 6/23/2016 and tracking Fed Ex [redacted] tracking shows this was delivered on 6/28/2016.   Since Quality customer service is very important to us, I have issued a credit for $5 to their credit card number ending in [redacted].  This credit will reflect on their next billing statement.    Thank you for contacting customer service. Customer Service Specialist  Tell us why here...

Dear Revdex.com,   I will be happy to research the account on behalf of Ontel Products. Unfortunately, I could not locate anything on our files for this customer with the information provided.  If you can, please provide me with the information below.  I will be happy to research their...

order and get back to you as quickly as possible.  In order for us to do that we would need the following: Original shipping name and address.  Phone number from which the order was placed.Last for digits of the credit card this was billed to.Please supply copy of billing statement showing the charges. Thank you for your patience and attention to this matter.  Quality customer service is very important to us and apologizes for any delay this has caused.   Sincerely yours, Customer Service Specialist  Tell us why here...

I requested a return authorization from the seller and have received none. Also, the seller's response states they will provide a credit and I requested a refund.

Dear Revdex.com, Your request has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products. Order # [redacted] Reference # [redacted] Received 12/18/2016Below is the name and address on...

the order we received:[redacted] Phone: ###-###-#### Email: [redacted] We are sorry that the customer did not receive their Magic Tracks order. Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks. We attempted to process this order on 1/25/2017 unfortunately we were unable to obtain authorization with the [redacted] Card ending in [redacted].  Nothing is deducted from the account until it is ready to ship.   Quality customer service is very important to us and we will be happy to verify the customer information to process their order. Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com,Please
accept my apology for any delay this may have caused.  I have indicated information below to resolve
and close this complaint on behalf of Ontel Products.Order # [redacted]BOGO Swivel
Sweeper Max + Free Mini Sweepers   =       ...

$39.98Processing
and handling                                      =        $29.98Total                                  �...⇄                     =        $69.96We are
sorry that the customer was not happy with the substitute on the Mini Sweepers.We have
located a set and will have this shipped to her.  This will be shipped by the end of the week on
10/23/2015.  Please allow 10-15 business
days for this to reach her. Quality customer service is very important to us and we thank you for bringing
this to our attention.  Sincerely
yours,Customer
Service Specialist

Dear Revdex.com,Since quality customer service is very important to us, we are have a Miracle Bamboo Pillow sent to her at no cost.  Her new order # is [redacted], please allow 2-3 weeks for delivery, this is shipping from Nevada.Sincerely yours,Customer Service Specialist

Dear Revdex.com,   Please accept my apology for any delay this may have caused.  I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   We are sorry that the customer was having a problem with the Lock Wallet that they received as a gift....

  Since quality customer service is very important to us, we are having one sent to the customer.  Please allow 10-15 business days for delivery.    We thank you for patience in this matter.    Sincerely yours,   Customer Service Specialist  Tell us why here...

Tell us why here...  Dear Revdex.com, Your inquiry has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below what has transpired on behalf of Ontel Products. Order #[redacted] reference  #...

[redacted] received 11/06/20162 Magic Tracks Deluxe Double Offer  =        $39.99 x 2 = $79.98Processing and Handling = $5.99 x 4 = $23.96Web Service Fee $1.00Total                                                     $114.94 We are sorry the customer was not happy with their ordering experience.  Due to the high demand we were experiencing a backorder on the Magic Tracks and high call volume.  The customer disputed this with their credit card company on 02/06/2017 in the amount of $114.94.  Once a dispute has been filed, the credit card company reverses the charges and blocks further activity for this transaction.  Therefore the customer has been reimbursed in full. We are not trying to contact the customer on their order.  We thank you for your patience and believe this is the information you require and feel this resolution will close the complaint. Sincerely, Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com,   Your request has been directed to me for handling.  I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order # [redacted] Reference [redacted] Received 4/2/2016 2 Everbrite Lights Double Offer $12.99 Additional...

Everbrite Lights $12.99 No processing and handling Processing and handling $13.98 each set of 2 Web Service Fee $1.00 Total = $40.96   We are sorry the customer was not happy with the Everbrite lights and returned them.   Check # [redacted] for $40.96 was mailed on 3/31/2017 from our corporate office in New Jersey.   We believe this is the information you require and feel this resolution will close the matter satisfactorily.   Sincerely, Customer Service Specialist

Dear Revdex.com, Please accept my apology for any delay this may have caused.  I have indicated information below to resolve and close this complaint on behalf of Ontel Products. Order # [redacted] Received on 12/22/2015 BOGO Miracle Bamboo Pillow Queen = $39.95 Processing and handling $9.95 each...

Pillow x2 =      $19.80 Less discount $5 Tax                                      �...⇄ $3.78 Total                                         ...⇄ $49.63 We are sorry that the customer was not happy with their ordering experience for the Miracle Bamboo Pillows. The website does indicate their order will ship within 30 days.  Due to the high demand for this item we experienced a backorder.  This order shipped 1/21/2016 to the address indicated on the order as indicated below. [redacted]  93277-9310 The shipment was returned to our warehouse and a full refund of $49.63 was issued to their [redacted] account ending in [redacted]. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist  Tell us why here...

Dear Revdex.com,   Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products   1ST Order # [redacted] Received 10/25/2016 2 Magic Tracks Deluxe Double Offer =...

       $29.99 Police and Fire Truck                     =    $10.00 Processing and handling $5.99 each x 2 = $11.98 Total                                                    $51.97 Shipping 12/9/2016 with Fed Ex tracking [redacted]   2nd order #[redacted] Received 10/28/2016 2 Magic Tracks Double Offer =        $19.99 Processing and handling $5.99 each x 2 = $11.98 Total                                                    $31.97 Shipping 12/9/2016 with Fed Ex tracking [redacted] delivered on 11/25/2016     Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks. One order was the basic set that was received, the other order has the deluxe.  This can be tracked on line at MagicTracks.com   Quality customer service is very important to us and we are sorry for the delay.   Thank you for your patience and for bringing this to our attention.   Sincerely, Customer Care Specialist

Dear Revdex.com,Please accept my apology for any delay this may have caused.  I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order #[redacted]Foot Angel BOGO Se small/med = $12.99Processing and handling: $6.95 each x 2 = $13.98Total $26.97We are...

sorry to hear that the customer was not happy with their Foot Angel.  We can assure that you they do work.  We did offer the customer a discount so they would not have to pay for the return and not get credit for the processing and handling charges.  Since quality customer service is very important to us, I have issued a credit to their account for $26.97 and they may keep these with our compliment.  This credit will reflect on your next statement.  Thank you for bringing this to our attention.   Sincerely yours,Customer Service Specialist  Tell us why here...

Dear Revdex.com,   Please accept my apology for any delay this may have caused.  I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order #[redacted] Dlx Simply Straight + Bonus Heat Resistant Travel case     ...

=        $79.99 Web Surcharge                                   �...⇄           =                  $1.00 Total                                         ...⇄ =        $80.99 Credit issued   2/23/2019                                   �...⇄ = $80.99   We are sorry the customer was not happy with their ordering experience.  The order was upgraded to the Deluxe Simply Straight which comes with a Ceramic Core for better styling.   The customer contacted us on 2/11/2016 and we explained the charges and issued a credit of $15 at this time.    We have received the merchandise back and full credit has been issued to the customer’s account for $80.99.  This credit should post to her next billing statement. Quality customer service is very important to us and we thank you for bringing this to our attention.   Sincerely yours,   Customer Service Specialist

Complaint: [redacted]
I want the gloves they show in their commercial I should not have to pay 10.00 more to upgrade to a better pair I assume that I should get what they adv. and not pay more thats calasic bait and switch maybe the attorney general needs to take a look at the way they advertise
I am rejecting this response because:
Regards,
[redacted]

Dear Revdex.com,   Your recent request has been directed to me for handling. I have indicated information below on behalf of Ontel Products   Order # [redacted] Reference # [redacted] Received  03/3/2017 1 Air Hawk 1 Payment = $59.90 Processing and handling of $14.95 Web Surcharge $ 1.00 Total...

$75.85   We are sorry that the customer was not happy with their ordering experience for the Air Hawk.   The customer was sent the case that is available with the Air Hawk.  The customer was given a credit of $5 when they contacted us on 3/27/2017.   Since customer service is very important to us we will issue an additional credit of $20 to the customer’s account.  This will reflect on their next billing statement.   We thank you for your patience and believe this is the information you require and feel this resolution will close the complaint.     Sincerely, Customer Care Specialist

Dear Revdex.com,I have
indicated information below to resolve and close this complaint on behalf of
Ontel Products.[redacted]
[redacted]
[redacted]          [redacted]
[redacted]...

[redacted] *                                          [redacted]
[redacted]                                   ...⇄                                         ...⇄                                [redacted]We are
sorry that the customer was not happy with their ordering experience for Furniture
Feet.  I have indicated our offer below.  Furniture Feet ™ are the
stretchable furniture feet that protect floors from scratches and scuffs. When
you order today you will also receive a set of 8 Small and 8 Large Furniture
Feet ™ for only $10.00 plus $6.99 P&H. But wait when you order today, we
will double the offer you will receive a second set of 8 Small and 8 Large
Furniture Feet ™ for FREE - just pay a separate $6.99 P&H. As an added
BONUS you will also receive a 6 piece Furniture Fix Pen Set ABSOLUTELY FREE! [redacted] This order was also upgraded to the Deluxe
Heavy Duty Furniture Feet for an additional $10 per set.  Unfortunately we never received a request to
cancel and the order shipped 11/19/2015.  I spoke to [redacted] today and advised her to refuse delivery on the
shipment. Since quality
customer service is very important to us I have issued a credit for the full
amount of $38.97 to their account. This credit will reflect on their next
billing statement.  We thank you for
bringing this to our attention. Sincerely
yours,Customer
Service Specialist  Tell us why here...

Dear Revdex.com,     Your recent request has been directed to me for handling. I have indicated information below on behalf of Ontel Products   Order # [redacted] Reference # [redacted] Received 03/02/2016 BOGO Miracle Bamboo Cushions- Grey $19.95 + $7.95 Separate P&H of $7.95 for the 2nd...

unit Web Surcharge $ 1.00 Total $36.85   We are sorry that the customer was not happy with their ordering experience for Miracle Bamboo Cushions. I have indicated the offer details below.   By ordering today, you'll receive 1 Miracle Bamboo® Cushion for just $19.95 plus $7.95 shipping and handling. The best part is, when you order today, we will double your offer for FREE, just pay $7.95 processing and handling. This offer is covered by our 60-Day Money Back Guarantee less P&H. Sales tax will be applied to orders from CA and NJ. Non-continental U.S. orders please add an additional $5.95 shipping surcharge. A $1 web service fee will be applied to each order. The customer contacted us on 3/2/2017 and their order was corrected.  Fed Ex tracking [redacted] shows this was delivered on Monday 3/13/2017.   Quality customer service is very important to us and we believe this is the information you require and feel this resolution will close the matter satisfactorily.   Sincerely, Customer Care Specialist Tell us why here...

Complaint: [redacted]
I am rejecting this response because: How do I know it won't be reinstated again? I don't have time to keep filing complaints. Thank God for Revdex.com or else I would never hear from this company. Please assure me this will NOT keep happening!!
Regards,
[redacted]

Dear Revdex.com,     Your recent correspondence has been directed to me for handling.  Please accept my apology for any inconvenience this has caused. I have indicated information below on behalf of Ontel Products   Order # [redacted]  Received 12/1/2016 2 Magic Tracks Double...

Offer   =       $19.99  x 2 = $60.98 Processing and handling $5.99 each x 4 =  $23.96 Tax                                      �...⇄ = $4.27 Total                                                     $86.21   We are sorry that the customer was not happy with their ordering experience wished to cancel their order.   Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks.   Per the customer’s request their order has been canceled on 12/21/2016. Nothing will be shipped or billed to their account.   Quality customer service is very important to us and we are sorry for the delay.   Thank you for your patience.   Sincerely, Customer Care Specialist Tell us why here...