CouchSavers

I ordered couch covers from the combina their website on April 25, 2020. I paid $39 for express shipping. I still have not received the item. On their website they claim that their company is in the United States, but I was told that my order was shipping from China because the item was not in stock in their California distribution center and that the pandemic is the reason for the delay. I was never informed that the item would be shipped from China. The last tracking information for the item was in mid-May. I have requested a full refund and was told it was not possible because it has already been shipped. I also requested to be reimbursed for express shipping. I was told a request would be made and someone would contact me. I have not received the refund and no one has contacted me. It has been almost 70 days since the item was supposedly shipped and nothing. This is unacceptable.

I ordered $119 .00 wear of couch saver and have not recieved it for over 2 1/2 months. my tracking number is ***
when I use their website to track it it says my order does not work. I have emailed their support 5 times now and get the same response it is on it way it had to ship from their over sea warehouse and they give a different tracking site to use which I track down to China and the site infects your PC with malware. I asked for a refund they will not refund my order they said I have to mail the product back first and they can not produce proof my order shipped. I received several marketing emails 3 weeks ago stating that their California warehouse is fully stocked and orders ship in4-5 days with free 4-5 day shipping. I paid for shipping and still have not received it. I would like their company be investigated and not allowed to show they are a us based business or do business in the US if this is a scam

This is a complaint that deals with advertising, as well as delivery and customer service. Back on April 26,2020 I found an advertisement for CouchSavers online for their slipcovers for furniture. Seeing how they were advertised as an American company out of Oregon, I decided I would help support an American company and ordered a product from them. That is when all the trouble began. Once it was ordered, I got an email saying I would receive the product within 7-21 business days. Well when that time frame hit, I still had no product, and there was no update on my shipping information. After going back and forth on email with customer service, (they had no phone number listed for customer service which should've been a red flag warning for me.), my order was updated as leaving origin country. From there tracking was virtually lost and It took another 6 weeks to even get a tracking on my product. I discovered through email with customer service that it was in fact coming from a factory in China and NOT from Oregon as advertised. CouchSavers was blaming the shipping delays on the pandemic, and problems with a new carrier service they were using. At one point they also claimed since they did not have our product in one of their warehouses in country, they needed to "ship it from one of their out of country distributors."
This whole experience has been one big sham from the beginning. I tried requesting a refund about a week ago due to the fact that they used false advertising on their website promoting an American product, when it in fact it's not, to blaming shipping delays on the pandemic, when in fact it was because they were shipping from China, and I was told I could no longer get a refund because the item had already been shipped out. Yet, almost 10 weeks later I still have no product at my house.
CouchSavers in NOT an American company as advertised, they mislead consumers as such and blame delays on a pandemic when it in fact is actually coming from a Chinese factory, from what I can now assume is a Chinese company, and not an American one.

CouchSavers is a complete scam. I ordered a cover in April and it is still not here in July. Their website says that they are American owned and operated but they my order shipped from China. Seems fraudulent to me. The tracking claims that it was processed through their Chinese facility on May 14th but nothing since then. There is no customer service phone number to call and the only option to reach their company is through chatting with a virtual assistant. After several chats they still refuse to refund my money and cannot tell me when I will receive my order.

Couchsavers has been really helpful in choosing a size. Order shipped out within 1 day and got delivered with fedex within 2.

CouchSavers is a complete scam. I ordered a cover in April and it is still not here in July. Their website says that they are American owned and operated but they my order shipped from China. Seems fraudulent to me. The tracking claims that it was processed through their Chinese facility on May 14th but nothing since then. There is no customer service phone number to call and the only option to reach their company is through chatting with a virtual assistant. After several chats they still refuse to refund my money and cannot tell me when I will receive my order.

I placed an order with CouchSavers on 4/8/2020 ( Order#*** ). They charged my credit card at the time of purchase $99.98 for two couch covers. On 4/16/2020 I got an email that my order had been fulfilled. On the website it states that the products come from a warehouse in Los Angeles, CA. On 4/20 I requested the tracking information and the tracking number provided (***) indicated that the product left for the sorting center in China, not Los Angeles. On 5/10/2020 I reached out to the company about the tracking information not showing an update. Two days later the tracking updated to the product was processed through a facility in Hangzhou China. The the last update that the tracking information provided had to date (I am filing this complaint on 7/9/2020), was on 5/12/2020. On 6/16/2020 I contacted the customer service chat and requested an update about my package since the tracking hadn't updated in a month. They said a representative would reach out to the shipping partner for an update and contact me. When I received an email response the next day, I was told they are unable to provide specific details and not to worry my package would be delivered soon. On 7/9/2020 I reached out to customer service after not having a tracking update and stated that I would either like a refund or for the company to rush ship me the products I ordered from their warehouse in Los Angeles, seeing as the product was obviously most likely lost in the mail. I stated if they were unable to comply I would be taking legal action against the company. I was told "I regret to inform you that we can no longer refund your order since it has already shipped. I would suggest you wait for the package to be delivered and return it to our US facility so we can provide you a refund." There is no movement in my package and I would like a refund, seeing as it seems that it will not be delivered. On the couch savers website, it says products are usually delivered in 10-20 business days but due to COVID times are delayed. I was very understanding but 2 months and no package movement is unrealistic. It seems as if this may be a fraudulent company.

I placed an order with Couchsavers on 4/10/2020 (Order #***). My card was charged on 4/11/2020 and I still have yet to receive the product. I have contacted them multiple times and requested a refund 3 times for the total amount $25.49. They shipped my product from China in order to “expedite” my order, yet they claim to have a warehouse in California. On 6/21/2020 they told me to “give it a bit more time” and to give them “a week or two at most and it will get delivered.” As of 7/8/2020 I still have not received my product, nor a refund. They apparently can’t even get/give updated tracking information but “assure” me it’s on the way.

Couchsavers claims it based in the US, (with warehouses internationally). On their website, they claim that there is an option to return an item yet they are still trying to get me to accept a refund without a return. They also charge a 20% "restocking" fee for all refunds, whether or not you actually return the item to them. Their product does not work on all couches as advertised, their company does not seem to be officially in the United States, as it's advertised. They blamed the Clovid situation on such slow shipping to me, even though I live in the states and the product should have been shipped from their warehouse in CA, as it's advertised. Instead it came internationally. I ordered my product in mid April and received it at the end of June.
As soon as I noticed how long it was taking to ship, I felt the company was not being honest. I had at least hoped that the cover would work. It does not. This cover does not stay put in the creases of a common couch, even with the tubes in place.
Their product is overpriced, not reliable, and the company is absolutely ridiculous to charge 20% to refund/return their low quality product. They are dishonest and misleading.
I have screen shots to show the timeline of my tracking, conversations with their DM service, and emails to show these examples.
I finally got them to reveal their "Returns" address in Oregon. I will attempt to send everything back to them with the "original packaging" as they require. This requirement of theirs for returns is also unfair as it could mean that since the package has been opened, I may not qualify for my refund. How does one assess a product without opening the original packaging? This company wants returns and refunds to be very, very difficult to achieve for the consumer.

I ordered my couchsaver on April 26. I am posting this on July 6. I have not gotten my couchsaver yet. Melanie assured me on June 8 that it would be delivered any day. Nope she was wrong. I have asked for a refund, compensation, something. Something at all. And no. They have done nothing. Their 24/7 customer support is a joke. You get auto generated messages from the "Catch me outside" girl named Kim who is just as useless as ordering from this company. Don't waste your time or your money. Dissatisfaction of customers is their standard. So don't expect follow through from these people.

Ordered one of their products on April 25 2020 and as of today July 6th it has not arrived. I first contacted Couchsavers customer service on May 19th 2020 requesting product eta and letting them know that neither site they had provided (USPS and an internal Couchsavers website) showed any updates on the package shipment. Per an email response from Jayne M on May 21st, I was told the package was due to arrive at the post office by May 21st-May 24th. No update reflected that on the USPS website, as of today the tracking number still lists as pre-shipment. On June 22nd, after another email requesting package disposition, Jayne said that "We just received a report from our logistics partners that products are being held at customs for strict screenings and inspections due to all these Covid19 shipping restrictions though they assured us that packages will be delivered very soon and most of them have already been delivered". On June 26th I was informed that " It's already in the country and your package is moving through the centers". On July 2nd Jayne indicated that the package was "stuck at the airport" after which I questioned that shipping method as it would be shocking to me if they used any other logistics method outside of ocean container shipping, using air shipment would most likely not take place in my opinion. She also said it was still stuck in customs, which simply cannot be the case. I have asked repeatedly for a physical location (airport, customs facility etc) where my package is and have not been provided that. Nor have I been provided an ETA for the shipment. I have also not been provided anyone outside of Jayne to speak with despite asking several times. Lastly, nowhere when we ordered were we given any indication that this would take over 72 days to ship.

I ordered a couch cover more than 2 months ago, I paid express shopping, and this item has not arrived. I believe this is a fraudulent company and others should be warned

Placed an order on April 21, 2020 and still have not received my order (it’s July 5th). I have contacted them via email multiple times requesting a refund but they will not give me one until I have the product . The last time the shipping information has been updated was May 17th yet they tell me it’s coming. We are close to 3 months and they are not doing anything to make it right. I asked multiple times for a refund and they still will not give me one or ship my items again. They don’t even have a company phone number to talk to someone. Very disgusted and would not recommend to anyone.

I ordered from couch savers on April 22nd 2020. Today is July 4th 2020 and I have still not received my product. I have emailed 4 separate times and they have replied with “due to Covid, shipping times are delayed, it is on the way.” But the tracking number shows no movement. I’m not even sure it has hit the US yet (from China). I want my money back as it’s been OVER 2 MONTHS but they won’t issue me any kind of refund.

I received a couch cover MONTHS after I ordered it. They are based in the States, but their products come from China. It’s very cheap looking and not at all as advertised. Furthermore, it doesn’t fit. There is no way to contact them other than email. I attempted to return it for a refund and they emailed back and forth saying my claim was sent to the return department until I’m no longer in the 30 day grace period for returns. They will not allow me to return it now.

On 04/08/2020, I ordered 2 items from Couch Savers and was sent an email saying it was shipped on 04/15/2020. Due to the COVID-19 pandemic, I understand that shipping takes longer than usual, but after more 35 business days of never receiving my items, I emailed the company to ask if there was a way to cancel and refund my order. I was told they could not cancel my order but I can still get a refund by returning the items when they arrive.
Like other complaints have stated, the company claims to be shipping from the USA, but tracking information shows my items are coming from China.
As of filing this complaint on 07/02/2020, my tracking still shows:
"2020-05-12 21:09
Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece.
2020-05-16 14:56
Shanghai, Delivered by Airline"

At this point, I don't want the items anymore and would like a refund ASAP.

I ordered 2 of these on May 18th. The order said it was shipped out on 5/21, but I haven't received it. Several contacts with customer service simply repeat that it's on its way and delayed due to COVID. That's funny because I haven't had trouble getting anything else from anywhere else. They state their warehouse is in California, and I am in California. How does it take more than a month to get to me? Is someone walking it to me? They won't refund my money or send a replacement.

3 months and no product. As others have said don’t trust them. The response of things being delayed up to two weeks is a joke. I would give them more leeway if they had been honest up front that they are a Chinese company. If only they had real people to talk to or a tracking system that obviously doesn’t work. As an example my package was delivered to the airline 2 months ago. Someone should report the plane missing at this point.

I ordered a couch cover and pillow covers from CouchSavers over two months ago and the product has still not arrived. Further, the website indicated they were in Oregon but the product itself is shipping from China. Nowhere before purchasing were we informed that the product was shipping from China or that there would be a delay in receiving the product. I have contacted CouchSavers multiple times and they refuse to cancel the order or refund the product. I have to wait until I receive it (IF I ever receive it) and then I would have to pay to return the product. It is false advertising and really bad customer service and I want reach some agreement. I also want to keep other customers from having the same problem.

I ordered a couch cover from this company on 4/11/20. I have sent numerous emails to the company asking for information on when it would arrive and I keep getting promises that it has shipped and is on its way but it has been almost 3 months and it still hasn’t arrived. The company refuses to refund me because “it has shipped” yet no tracking information has been updated in months. I just want a refund and they will not provide it.