CouchSavers

I ordered 1 3-seater slipcover from Couchsavers on April 6, 2020. My order number is #***. Stated that items is from China.
The tracking number is ***. it's been 2 half months. Current status is still Hangzhou, China.
I emailed CouchSavers 4 times. They keep saying sorry and apology of covid19 cause delay and item on it's way and won't refund and replacement.
They also unable to communication status to customers.

I placed an order (#***) on 4/20/20 for a cover. I then received an email on 4/23/20 stating that my shipment for this order was on the way. I was sent an email on May 6th stating how I could track my order. This email stated that most orders were taking between 7 to 20 business days world wide. I had been tracking my package online and show that the package had been accepted on April 26th, and processed through a facility in Hangzhou China on May 13th. The package had been marked in pre-shipment, where it remains on the USPS website this very moment. After not receiving my order I reached out on June 4th to see if I could get an update as it had been a month an a half. I was told from the company on June 6th that this was coming from an international warehouse and it had not been received by my local USPS yet. They asked that I would give it a few more days to make its way to my local post office. After waiting a couple of days and tracking my package with no movement I reached out to the company on June 11th and asked that as it had been almost 2 months at this point could I cancel my order as there had not been any updates. I received a response on the same day that stated they could no longer refund my order since it had already shipped. The company blamed the delay on the pandemic and told me that I would need to wait just a little bit longer. My package is still in the pre-shipment on the USPS website and has not moved. I emailed again on June 14th stating this is still in pre-shipment and that I believe there should be no reason I should not receive my money back. The company emailed me on the 14th and stated that this is only showing as Pre-shipment on the USPS website as the USPS has not received the package yet. I was told that my shipping status will eventually move. I asked the company, since they can see it moving on their end, to tell me where it was specifically as I have not received an update and was told that they did not have any specific details as their courier has not updated their system. They stated on June 14th they would reach out to their dispatch team to check with the courier to see what the current status was and the expected delivery day. I reached out on June 16th to request a follow up and see if any details were received. They responded that there was no update and due to limited transportation as a result of the covid pandemic these delivery times may be extended. They told me they can guarantee that I will receive my package soon, yet there has been no updates to the system or emails.

Ordered product in April . Still have not received it . Customer service has no number and send the same computer generated responses .

Order # *** I purchased a set of two couch covers on May 21, 2020. I was informed via email that these items had been processed and picked up on May 24, 2020. My credit card was immediately charged in the amount of $119.90 and to date we have still not received this product. We were not advised during the ordering process that shipments were being significantly delayed. The first notification I received of this issue was on May 27, 2020 after the item had been shipped and paid for in full.
I have reached out to this company numerous times to follow up on the status of receiving this order. Each time I have been given the same information from the customer service representatives. I have been advised on several occasions they would reach out to their shipping service and provide me with updates. At no point was that promise followed up on and it was clearly just an attempt to end the conversation without providing any actual answer. When I followed back up with this company regarding the shipping delays and blatant lies from the customer service department my repeated requests to have my customer service issues addressed by management have been disregarded and ignored.
As of today June 18, 2020 we still have not received this product or any response from this company regarding the lack of accountability for the extremely poor customer service or lack of transparency regarding the ordering of these products.

Purchased product on April 12,2020 it is now June 18,2020, still have yet to receive my package, everytime I email to request for my money back they will not return, I could no longer track my package

Order will never come, customer rep will just repeat the same line of "gove the tracking a few days to update" made order on 04/09/2020 and finally gave up and disputed the charge to my credit card on 06/18/2020.

I ordered a slipcover on June 7th with the money leaving my account on June 8th. I never received an order number or tracking information. I used the chat today to be told that my order doesn't exist. Supposed to be going to superiors at some point over the next few days. I've already waited 10 days for an order that was never coming.

I paid for a product that they claim to have shipped 2 months ago but will provide no other information. I'm pretty sure this company is a scam.

Ordered products April 30th, still no delivery. Have reached out via web and spoke to one of their agents Kim several times over the last month with no results once so ever. Asked for refund however was told I would have to return product first. I never received product to return.

I ordered my two.products on April 26, 2020. I was informed via the website it was a USA based company and product was from this country. My product supposedly shipped very fast busy since May 15 2020 has been "transferred to airlines" with no updates one month later. I have contacted the company numerous times asking for updates initially and then asking for a refund. I was told there would be delays but was promised again and again that I would get the product. It has been almost 2 months since I ordered and nothing. The delayed shipping times have passed by a couple weeks and still nothing. Anytime I inquire about a refund they just keep promising me it will come and will not refund. I want the refund so I can find the product from a different company and move on from this one who is not delivering on promises to customers.

I ordered a couch cover from this website on April 20th 2020. It is now June 17th 2020 and I have still not received my order. I have tried to track my order, but there hasn’t been any new movement or update since May 17th 2020. I have contacted the company through the live chat feature and also through email support. Numerous times I have been told that there are delivery delays because they changed carriers or because of Covid 19. I understand that issues arise, especially with what is going on these days, but almost 60 days is pretty ridiculous. I just contacted them a few minutes ago to try and get my money refunded and they informed me that they would not be able to refund my money because the order was already in transit. It has been in “transit” for 7 weeks. This is completely unacceptable.

I ordered 2 couch covers on April 17, 2020 and still have not received the product. I have contacted the company multiple times, the last two times requesting a refund. I have been told that due to COVID-19 the shipments are taking longer. It has been 2 months and still nothing. They were quick to take the money, but now refuse to give me a refund.

I do not know if this is 'covid' related or not to be honest. I ordered my product on April 16th and have yet to receive it. I have contacted customer service on numerous occasions with each time resulting in 'just be patient.' The last time I contacted them was June 14th demanding a refund getting the response that the package already shipped so they could not grant a refund. I have no faith that I will ever get my product and am sick of dealing with their terrible customer service.

I ordered my couchsaver on 4/18/20 and today is 6/15/20 with no idea where my couchsaver is or if I'm ever going to get it! The last shipping update is from 5/20/20 and just says "handed over to airlines". The company has no idea where it is either, all they know is that it says "shipped" so they refuse to refund. I've had multiple chats and emails with customer service but no one ever actually does anything except tell me I should get the covers within 24 business days, and when confronted with the fact that my order is well beyond the 24 business days I am told to just wait longer, but again, there's no shipping update since 5/20/20 so how long am I supposed to wait exactly? This company has taken my money and not sent me what I ordered and are not doing anything to remedy.

I ordered April 24th and still have not received my product. It is now June 15th, and the last time shipping was updated was May 19th. Here is my order # since you're going to ask for it: ***. I have tried communicating with your customer service and your HelpScout customer service provider and all I was given was "please be patient" due to COVID. I have had other products from other companies that ship from China already arrive. I agree with all the complaints listed here. This is ridiculous. Please rectify this issue.

I ordered from CouchSavers on April 28 and received notification on April 29th that my order had shipped. I checked the link provided in the email that stated my order shipped for several weeks with no shipping updates. I contacted customer support through the chat feature on CouchSavers website on May 14 and spoke to Chloe and asked for a refund. She stated standard shipping was 10-20 business days and that she could not issue a refund because the item had been shipped and there WERE shipping updates. I had checked prior to the chat and there were no shipping updates, after the chat there were suddenly updates to the shipping link. A few weeks later, after I waited over 20 business days with no further updates and still had not received my items, I used the chat support feature again and spoke to Monica who asked that I be patient with the shipping times and gave a new time frame of 12-24 business days shipping. I have now waited over 30 business days, which does not even include the Memorial Day holiday which I didn't count, and still have no idea when I will be receiving this "American made item". Again, after speaking to Monica, there were miraculously shipping updates. However, the latest was June 2. They took my money immediately and had I known that this item that advertises as "American made" would be shipped from another country, I never would have purchased anything from this company.

I placed my order on April 17. The total was 78.98. I have not received my order. I contacted couchsavers multiple times to inquire about my order. Each time, they told me my order would be arriving soon. It’s been two months.

I placed an order 6 weeks ago and this business still hasn't sent my order. The tracking number they give me doesn't even work and says it's from somewhere in China. I've requested a refund several times and they keep saying they can't refund because it's "already been shipped" but I have yet to receive anything. They do not have a phone number to call, only email and online chat. I've been told several times they're "opening an investigation" but no one ever contacts me. I want my money back.

I did slight product research and saw good reviews at first on this company. After ordering it seemed off and I did further research. After some Facebook digging on Couchsavers Original and on independent review sites and instantly I knew it was a scam. I tried canceling the order first and they told me to wait for it to ship to cancel. The website specified it would be delivered DHL and it was delivered by an unknown carrier YunExpress. They advertised they were an American company but is shipping out of a Chinese/Asian country supposedly. I contacted them today for order confirmation and I got no where. They said I could no longer get my money back and had to wait for the item to arrive. I contacted my bank and told them to dispute the charge on a scam/fraud basis. I contacted them and took screen shots of the "representatives" since they do not have a telephone number only email and online chat. They say the same thing over and over and I believe are bots. The company that billed me was under the name of mundaneco llc. This difference in names is what tipped me off as a fraudulent company.

After purchasing an item from this company online on 04/10, it has still not arrived after 2 months. Despite being portrayed as an American company, this item shipped from China and has been sitting at an airport in China since 05/17 without movement. After weekly contact with the company via email, nothing has been done to rectify the situation and I’m repeatedly told to be patent. When I request a refund, they tell me to just return the item when it gets to me.