CouchSavers Reviews (%countItem)
CouchSavers Rating
Address: 10350 N Vancouver Way # 471, Portland, Oregon, United States, 97217-7530
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Ordered a couch cover on april 14th, it supposedly shipped on april 18th. Tracking has not changed since May 15th, and still shows the package in China. I have reached out many many times with no success besides generic copy/paste answers given as the reason for a "slight" delay. It is now June 29th and I still have nothing and no answers
Hi ***,
We are extremely sorry that the package was not delivered as promptly as you expected since there were weight and other restrictions due to the current pandemic. Upon checking, your order was placed on April 14 and the package was shipped out on the 17th with tracking number, ***. Please refer to this link for your reference: https://couchsavers.com/apps/tracktor/track?order=***&token=moc.oohay_-_50dier_j. Please give it a bit more time as it makes its way towards your local post office, upon which time it will update in the tracking system. Rest assured it will soon be delivered to you. Thank you and we appreciate your patience!
Please let us know if there's anything else we can help you with. You can always reach us at [email protected].
Best Regards,
Jerome
Complaint: ***
I am rejecting this response because:
It has been almost THREE months, almost 90 days since I ordered. The tracking has NOT updated since 5/17/2020. It shows that my package has been sitting in shanghai for almost 60 days. Not to mention the fact that this company claims to be based in Portland and shipping from there or their California warehouse, neither of which are true. I have been in contact through the "support" email and chat online many many times, and all I get is the same copy and paste answer. No one reaches out to the shipping company, or can provide anything more than "oh its on the way". This is a huge business fail and I will never recommend this company to anyone, even if my item actually shows up.
Sincerely
Hi ***,
We are extremely sorry that the package was not delivered as promptly as you expected since there were weight and other restrictions due to the current pandemic. Upon checking, the order was placed on April 14 and was shipped out on April 18 with tracking number ***. The package is already in USPS facility in PITTSBURGH PA NETWORK DISTRIBUTION CENTER. Please refer to this link for you reference: ***
Please let us know if there's anything else we can help you with. You can always reach us at [email protected] Regards,Jerome
Complaint: ***
I am rejecting this response because:
The item was finally delivered today after 90+ days in transit. It arrived with a hole, and does not fit my couch....I ordered the 3 seater so id have room to spare, but it is way too small to fit my couch. Im not sure if the wrong item was shipped or what. For those reading this who are trying to decided if they should order, DON'T...not worth it. Now im stuck with a couch cover that does not even work
Sincerely
I placed an order for two couch covers from this business on April 16, 2020. On April 18th, I received an email notification that my shipment was on its way. That was the last time I heard from this company. It has been two-and-a-half months, and each time I try to reach out to their support team for answers, they keep telling me to simply track my package. When I track the package, the last entry I see is for May 12th, 2020 that states that my package is being processed through the postal service in China... Mind you, this company claims to be owned and operated in the United States (Portland, Oregon, specifically). I have gotten zero answers from the company about where my package is, and every time I try to cancel my order, I am told I cannot because the order has already shipped. I no longer need or want the product; in fact, I'm moving out of state and probably won't be able to receive the package if it ever makes it to the United States. They have not provided me with any reasons as to why this order is taking almost three months to be delivered. Their only excuse is COVID-19 has shipments backlogged. I have ordered other items from various websites based out of China since April, and none of my orders has been delayed this long. zin my opinion, they are simply using COVID as an excuse to scam the public, which is horrifying. I simply want my money refunded to me and my order cancelled, but they are refusing to do so.
Hello ***,
We apologize for the delay and the inconvenience this has caused you, I can see that you ordered on April 17 and the item was shipped on April 17th as well. Please allow more time for the tracking to update and at the same time, we’ll be consulting with our courier and e-mail you about a possible refund. Please let us know if you need further assistance and we'll be happy to assist.
Regards,Monica
I placed an order over to months ago and still do not even have a tracking number for the shipment. Every time I tech out through their chat or email customer service I get the same excuses over and over again with no helpful information. I have requested a refund however, they will not because the item has been shipped and yet no one can tell me where it is. I have found countless others that are currently experiencing the same issue.
Hi ***,
We are extremely sorry that the package was not delivered as promptly as you expected since there were weight and other restrictions due to the current pandemic. Upon checking, the order was placed on April 24th and the package was shipped out on the 25th with tracking number, ***. We assure you that the package is still on its way. Please refer to this link for the status: *** Please give it a bit more time as it makes its way towards your local post office, upon which time it will update in the tracking system. Rest assured it will soon be delivered to you. We appreciate your patience!
Please let us know if there's anything else we can help you with. You can always reach us at [email protected].
Best Regards,Jerome
The company claims to be shipping and selling products in USA. Ordered from them on April 15th, and received a generic tracing code the next day. The tracking information shows china. After 10 weeks, the product has yet to be delivered, and the company is using Covid-19 as an excuse to not issue refunds or deliver products.
Hi ***,
We are extremely sorry that the package was not delivered as promptly as you expected since there were weight and other restrictions due to the current pandemic. Upon checking, the order was placed on April 15 and the package was shipped on the 16th with tracking number, ***. The package arrived at USPS Regional Facility in Brooklyn NY on July 6th and moving to the next facility. Please refer to this link for the status: *** Rest assured it will be delivered to you anytime soon!
Please let us know if there's anything else we can help you with. You can always reach us at [email protected].
Best Regards,Jerome
Having the same problems as other complaints against this "business". Ordered on April 15th. Now June 26, and my tracking number has had no activity updates since may; still stuck in China. I emailed customer service previously and was told that it was a covid related delay, which I would understand a few extra weeks, but not several months. Just want a refund and to move on with my life.
Hello ***,We apologize for the delay and the inconvenience this has caused you, I can see that you ordered on April 16 and the item was shipped on April 17th. Please allow more time for the tracking to update and at the same time, we’ll be consulting with our courier and e-mail you about a possible refund. Please let us know if you need further assistance and we'll be happy to assist.Regards,Monica
I ordered from this company on April 13th 2020 in the amount of $46.74. I reached out for tracking information on multiple occasions and was given information that showed shipment sitting in China for months. I have no received product I reached out again for a refund and all communication have been seized. They also keep deleting all of my Social Media reaching out to inform consumers of their business or lack their of. It’s almost been 3 months and I am still with out product of solution.
Hello ***,
We apologize for the delay and the inconvenience this has caused you. I can see that your order was made on the 14th and we shipped out your item on the 17th. Please allow more time for the tracking to update and at the same time, we’ll be consulting with our courier and e-mail you about a possible refund. Please let me know if you need further assistance and we'll be happy to assist.
Regards,
Monica
Complaint: ***
I am rejecting this response because: I was not given my product it’s been practically 3 months since ordering. Upon ordering there was zero information given to me the customer about shipping taking a 1/4 of a year. I want a full refund as I have no product and this company has given me nothing but the run around for months which are shown in the email chains with dates. If a product or service is not rendered a full refund must be given by the company.
Sincerely
I received my package on 7/23. I received the wrong item. As you can see the item I received is a rectangle and there is no way to make it work with the couch I have. This isn’t made for a couch with a chaise which is what I ordered. Per my dispute I am still going to be seeking a full refund and if they want to mail me a return label for ship back I will go out of my way to send this back to them. It’s been a LONG 3 months and I finally got my order just to be let down again. Please do your own research as this companies reviews on social media and all over the internet are just like mine. I’m going to link a YouTube video to show the size of the product should be when you have a chaise part of your couch. As you can see it’s much larger. This company CouchSavers is sending all their customers glorified China made fitted sheets. It’s a scam! Please stop them from taking more money from innocent people.
- ***
YouTube Link:
Hello ***,Please be advised that all our covers are rectangular in shape and we did not send you a wrong item. I reviewed your order and it seems that you only ordered one cover that is why it doesn't work for your couch. What makes our covers work for L-shaped covers is to buy a cover for each section. This is also demonstrated and explained in our sizing guide as well. The youtube video you provided is for a totally different cover and different brands work different ways. Additionally, as per our Return Policy, we do not provide return labels. Please see below for your reference:
https://couchsavers.com/policies/refund-policy
Regards,
Monica
Ordered product from this business April 27th and still have not received item. I have tried contacting them about this matter but have only received excuses. I've tried to cancel the order, but they will not refund me. I don't trust that this is a legitimate business.
Hi ***,
We are extremely sorry that the package was not delivered as promptly as you expected since there were weight and other restrictions due to the current pandemic. Upon checking, the order was placed on April 27 and the package was shipped out on May 5th with tracking number, ***. In fact, the package is already in *** facility in CHICAGO IL. Please refer to this link for the status: ***. Rest assured it will be delivered to you anytime soon!
Please let us know if there's anything else we can help you with. You can always reach us at [email protected].
Best Regards,Jerome
Complaint: ***
I am rejecting this response because:
Sincerely
I want to be refunded.
Hello ***,
I apologize for the delay and inconvenience, I can see that your order was recently delivered on July 11, 2020.
***
Please let us know if you need further assistance and we'll be happy to assist.
Regards,
Monica
I ordered from Couch Savers on April 18, 2020 and still have not received the product (June 25). The last tracking update was on May 15 and states that it was processed through a facility in China. I have contacted the company 4 times inquiring where the package is. I get the same answer .."Your order is on the way". I believe that the company has taken my money and is not sending me what I paid for. I was also mislead to believe that the product would ship from Oregon, not China.
Hello ***,
We apologize for the delay and the inconvenience that this has caused you. I can see that you ordered on April 18 and your item was shipped on April 20th. Please allow more time for the tracking update and we’ll be consulting with our courier and e-mail you about a possible refund. Please let me know if you need further assistance and we'll be happy to assist.
Regards,
Monica
Complaint: ***
I am rejecting this response because: The company does not state when I will receive and email about a refund. There has been no shipping update since May 18th.
Sincerely
Hello ***,
I have checked both orders and the first order has been delivered on July 21st while the second order will be delivered soon as it is already in transit via USPS. We apologize for the delay and inconvenience.
Regards,
Monica
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I ordered an item from them on 4/22/20 and still have yet to get it. No movement on item since 5/15/20. When reaching out to customer service they keep telling me to wait.
Hello ***,We apologize for the delay and the inconvenience this has caused you, I can see that you ordered on April 22 and the item was shipped on April 23rd. Please allow more time for the tracking to update and at the same time, we’ll be consulting with our courier and e-mail you about a possible refund. Please let us know if you need further assistance and we'll be happy to assist.Regards,Monica
Complaint: ***
I am rejecting this response because:nothing is resolved yet. I will accept it once they either refund me or I receive my item.
Sincerely
I ordered an item on APRIL 23,2020. It has not arrived. As of June 14th it states that it was just handed off to overseas postal admin. Company refuses to refund. Order #
Hello ***,
We apologize for the delay and the inconvenience this has caused you, I can see that your item has already been delivered on July 1, 2020. Please see the link below for your reference:
https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=4&text28777=&tLabels=***
Please let us know if you need further assistance and we'll be happy to assist.
Regards,
Monica
Ordered a product from the company website (one couch cover) on April 23, 2020. As of today, it has not arrived. Customer service says they "guarantee" it has shipped and that it will arrive eventually, but will give no other assistance. Customer service has refused a refund.
Hello ***,We apologize for the delay and the inconvenience this has caused you, I can see that you ordered on April 23 and the item was shipped on April 24th. Please allow more time for the tracking to update and at the same time, we’ll be consulting with our courier and e-mail you about a possible refund. Please let us know if you need further assistance and we'll be happy to assist.
Regards,Monica
Complaint: ***
I am rejecting this response because as your own tracking system demonstrates, the item has been in transit for 73 days, and has not moved since May 15th. You cannot guarantee that I will receive the product when it has been halted in the shipping process for so long, and may have gone missing. I understand that problems can occur, but this problem is yours, not mine. You don't get to take my money and not provide what I paid for. As I said in my correspondence to you, you may refund my purchase and I will pay for it if it arrives, but you cannot keep my money indefinitely with promises that I will get it eventually.
Sincerely
Hello ,
We apologize for the delay and inconvenience, upon checking the package has been delivered on July 13, 2020. Please refer to the tracking below for your reference:
***
Please let us know if you need further assistance and i'll be happy to assist.
Regards,
Monica
Revdex.com:
I have reviewed the second response made by the business in reference to complaint ID. While the shipping time for the package was wildly unacceptable, it has finally arrived.
Sincerely
I placed my order two+ months ago for my Couchsavers and keep getting similar responses from customer service only apologizing and not helping my find a solution to the issue. My order has been "Headed over to the airport" for over 1 month now when I was told I would receive my delivery in 10-20 business days. I requested to cancel my order and receive a full refund and was told that it is impossible at to do that at this time. Do not order from Couchsavers. Terrible business and terrible customer service. This has been a headache of an experience. I feel like I has $72 stolen from me.
Hello ***,We apologize for the delay and the inconvenience this has caused you, I can see that you ordered on April 23 and the item was shipped on April 24th. Please allow more time for the tracking to update and at the same time, we’ll be consulting with our courier and e-mail you about a possible refund. Please let us know if you need further assistance and we'll be happy to assist.
Regards,Monica
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I ordered from their website on 04/09/2020 (Order #***) (Total cost: $55.98), and I haven't received my items although I've inquired several times. Their customer service keeps telling me it's on it's way, but tracking says it still in China (for the last 72+ days). I've asked for a refund but they refuse to give it to me as the order has already been processed.
Hello ***,
We apologize for the delay and inconvenience, upon checking I can see that the item is already delivered on June 20th. Please see the link below for your reference:
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=***
Please let me know if you need further assistance and i'll be happy to assist.
Regards,
Monica
The other reviews are accurate; you'll likely never receive the product when you order it. It supposedly gets stuck in China and it never arrives. They will refuse a refund because it has technically shipped.
WOULD RATE ZERO STARS IF I COULD!! Placed my order over 2 months ago and the last update I can see on my tracking page is that the order is "headed over to airlines" and that was on May 15...today is June 22. This is insane. Refuse to give a refund until order arrives which I don't think it ever will at this point. Terrible company and terrible customer service.
I have not received the product which I ordered and paid for on 26 April. I have contacted the business three times.
Hello ***,
We apologize for the delay and inconvenience that this has caused you, upon checking the item has already been delivered on July 6th. Please see the link below for your reference:
https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=3&text28777=&tLabels=***
Please let me know if you need further assistance and i'll be happy to assist.
Regards,
Monica
On 4/17/20 I purchased a couch cover for $59.99. I received it yesterday and the seam came damaged and the strings are not attached securely. I asked for a refund, sent photos and they told me I did not have to return the item but they would still deduct a shipping cost and restocking fee for the item. So they would refund me 32.99 for an item they are not taking back and still charging me a shipping fee and a restocking fee. It is not ethical to charge for a shipping a restocking fee on an item that is not being restocked or shipped. I would be happy to return this item if they provide a shipping label as this was their mistake. This item came damaged and I deserve a full refund.
Hello ***,
We apologize for the inconvenience, since a dispute was already filed, all communications will go through Paypal and our disputes specialist will further assist you. Thank you for your patience.
Regards,
Monica
Complaint: ***
I am rejecting this response because: The company agreed to a full refund but did not hold true to their word. They did not process the refund within 1 week and did not respond to inquiries so I had to file a dispute with PayPal. When I filed the dispute they tried again to offer me $30 for the $60 in damaged goods they sent me. I did not accept that offer and escalated it to PayPal for further assistance. As of now, no refund has been issued.
Sincerely
Hi ***,We apologize for the delays in getting your order since there were weight and other restrictions due to the current pandemic. We understand that you received a faulty item and we are very sorry about that. I see that you were contacted by our Returns Department. Please continue to communicate with them and I assure you they will help you with the very best they can. As for the restocking fee, we charge a 20% restocking fee for all returned orders. Please refer to our refund policy here: https://couchsavers.com/policies/refund-policy
Please let us know if there's anything else we can help you with. You can always reach us at [email protected] Regards,Jerome
Complaint: ***
I am rejecting this response because: PayPal has already reviewed this claim and issued me a full refund. I think this company has bad business practices and I would never recommend ordering from them.
Sincerely
DO NOT ORDER FROM THIS COMPANY! IT IS A SCAM!!!!! I ordered on April 12th and still have not gotten my order and they refuse to give me a refund
Worst service ever. I’ve been waiting for mine since it ‘shipped’ May 6. I’m told to keep waiting. It’s been 6 weeks since it shipped, two months since ordered & they are refusing to refund my money.
I placed the order on April 17. Only after I emailed did I receive any tracking information. All tracking stops on May 12. I have emailed them numerous times only to get the same response over and over again. Always ending with..."no worries." I have asked for a refund but they refused. I have asked them to send a new package because the first one may have been lost in the mail. They refused. I'm not clear what my next steps should be at this point. I would urge that all buyers beware.
Please be informed that my manager is already engaged in our conversation. If your package has been stuck in transit, this is due to the backlog and should start moving soon.
I am so sorry for the wait. We are living in a situation where things get slowed down. I guarantee you that you will receive your order though there is a delay.
No worries, we will continue to check on your order.