We have had Morris-Jenkins twice-annual service inspection of our home heating and cooling system for a number of years. Our most recent inspection was completed on 4-15-2016. I wanted to compliment our service technician, [redacted] for the great job he did as well as for his professionalism and friendly manner.
[redacted] A. represent the best of what Morris Jenkins stands for. I have been doing business with Morris Jenkins since 2007 and have been impressed and well satisfied with sales representative [redacted], installers, customer service reps over the phone, and service techs who inspect, clean, and service my equipment to keep it running like new. Every review I have written has been stellar for Morris Jenkins and their team. But I am writing this review because these two gentlemen have perfected the quality, customer service, and and care that Mr. [redacted] requires in his business model.
Yesterday ** arrived promptly and began standard maintenance on all of my equipment. He was extremely polite, knowledgeable and as always a huge advocate of his company. I always take time to talk to every tech and I always want to know how long they have worked for MJ and their future plans with the company. ** was no different from all the others and loves his job with MJ. I always end up in the basement for a bit with the tech to inspect the whole house filter and make a decision on replacement. ** was closing up the unit, and then I observed him taking the condensation pump from the furnace and I asked why? He explained it is routine and he was going to inspect it and clean it. I explained that in all my years with MJ, to my knowledge it had never been taken apart and cleaned...and when he finally got it loose, one look inside revealed I was correct. The entire unit was filled with crud and was in bad need of cleaning. I am surprised it never failed....but give credit to the quality parts MJ uses. ** took it outside and used some of the same chemicals he cleaned my AC with and had it looking like new. While he was placing the unit I decided to contact my friend who actually was an installer for MJ, but is now a district supervisor. I sent him a photo of the unit before it was cleaned in hopes he would use it to explain to others the importance of cleaning this unit. Even more important, I wanted him to know how impressed I was with ** and his methodical approach to his job....leaving no stone unturned. [redacted] simply text back and ask if ** was still there, which he was. The next thing I see is ** coming around the corner with a brand new pump. [redacted] had informed him that this pump should be replaced since required maintenance had not been completed on this unit in the past.....and it was to be replaced at company expense....again...the MJ way!
This is alone is enough for me to write this most positive review. After working in the attic, ** asks to speak to me and shows me a photo of bubbles from a gas pipe. This pipe had been installed before MJ and had developed a slow leak. He was not looking for it, but his nose found it. Though he felt he might be able to make the repair on his own, he really wanted to bring in an MJ expert in duct work and gas lines ( they have experts in everything). I was surprised to find ** back this morning with a smile on his face along with [redacted] D. who ** says is one of the best man in the company for this kind of work. After over an hour they determined other issues with the pipe line that caused the leak to begin with....and the repair is still in progress as I write this....but when ** and [redacted] leave....I will know the repair is done the MJ way...which is the right way.
Bottom line. Yes, I paid more initially for Morris Jenkins to put in my two dual fuel units in my home. In the long run, I believe I have saved money with this company because my out of pocket expenses have been minimal. I have invested in their maintenance contract and my units are still working like new. Truthfully, I believe this time they saved me from a potentially life threatening....and certainly home threatening event as they complete repairs on gas pipes my previous HVAC company had installed improperly. In my opinion, Morris Jenkins is simply the best because of the investment they make in their men and women to make them the best. Thank you to **, [redacted], and [redacted]....and thank you to Mr. [redacted] for your insistence on top quality customer service.
xxxxx came last night and was awesome. Explained everything, no extras were sold. Class act all around. Probably the best Morris Jenkins tech that has come to our house. I will ask for him by name going forward. Was thinking about leaving Morris Jenkins but after last night - I plan on staying
xxxxx provided excellent support by identifying the leak in the AC system. He showed persistence and sincere care for customer. Truly appreciate his help!
[redacted]. came and serviced our systems this evening. He was very thorough and nice. He took time to explain to us details about our systems and provided us with good feedback and offered top notch suggestions to ensure our systems continue to serve us well. I would highly recommend Morris [redacted] to all of my friends and neighbors.
Michael R serviced both my HVAC system and my daughter's (11/16) and did a great job at both homes! He was professional, personable, helpful and thorough. I've been a client of Morris Jenkins for many years and would highly recommend them.
[redacted] came to our house and did our A/C inspection. I had recently ask for him to be our personal technician because months before he had come out to do another inspection and while checking everything the motor stopped working. He told us he could not figure out if it was something he and the guy in training had cause or if it just quit. They replaced it free that day. After scheduling other appointments I learned that I could request [redacted] to be my only tech. I've had several techs here over the 11 years we've been with MJ but knowing that he could have told us that the motor just quit and charged us but didn't proved that he was a honest person. He is also a great guy and I trust him in my home even if I need to leave. I have never had anything bad to say about MJ or anyone on their start!! This is a great company!!!!
Chris C[redacted] was sent to my home to finish a complicated install. He was thorough, courteous, professional and VERY respectful of my home. I have been a solid customer of Morris-Jenkins for 12+ years, Chris easily lived up to the obvious tenants Morris-Jenkins expects their employed representatives to conduct themselves by when canvassing their customer base. Thank you to Morris-Jenkins for striving to keep me completely satisfied; and thank you Chris for being a positive representation of your company and your craft!
My technician [redacted] was great! It would be great if all the people that I hired would be as prompt, courteous, through and efficient as [redacted].
Morris Jenkins came on a Monday after a Saturday call. They arrived on the early side of the window they scheduled. xxxxx was very courteous and professional. He quickly diagnosed the issue, fixed, explained the entire situation and was on his way. He wore protective shoe coverings in the house and was thorough in his communication. the company is on the expensive side and their service meets the expectations set by a higher price.
I have had 2 service technicians come to my home in the last 3 months. Their names are xxxxx and xxxxx. Both of these men have been the most courteous and friendly technician I have ever had. They seemed very knowledgeable in their jobs. Morris Jenkins even sent technicians out on a Sunday to replace my hot water tank. I have nothing to say about Morris Jenkins except that they are great and I will always do my heat, air, and water heater with them. I would give them an A+.
Great Company. You will be very satisfied with the work they do, very professional, clean, and do what they say they will do. You can trust them for every service they provide. Very professional and well trained service technicians. I can not be more satisfied every time I use them.
We've been Morris Jenkins customers for more than 10 years. The technicians are OUTSTANDING. Whether you need to deal with the service techs, the install techs or the sales team, every single person we've encountered over the years has been knowledgeable, polite and respectful. They are also very friendly and I always feel comfortable having them in my home.
My tech today, Bobby D[redacted] was no exception. He is friendly and thoroughly serviced my furnaces and water heaters. Thank you for your help!
You should feel confident using Morris Jenkins for your heating/air/water heater needs.
We have had Morris-Jenkins twice-annual service inspection of our home heating and cooling system for a number of years. Our most recent inspection was completed on 4-15-2016. I wanted to compliment our service technician, [redacted] for the great job he did as well as for his professionalism and friendly manner.
[redacted] A. represent the best of what Morris Jenkins stands for. I have been doing business with Morris Jenkins since 2007 and have been impressed and well satisfied with sales representative [redacted], installers, customer service reps over the phone, and service techs who inspect, clean, and service my equipment to keep it running like new. Every review I have written has been stellar for Morris Jenkins and their team. But I am writing this review because these two gentlemen have perfected the quality, customer service, and and care that Mr. [redacted] requires in his business model.
Yesterday ** arrived promptly and began standard maintenance on all of my equipment. He was extremely polite, knowledgeable and as always a huge advocate of his company. I always take time to talk to every tech and I always want to know how long they have worked for MJ and their future plans with the company. ** was no different from all the others and loves his job with MJ. I always end up in the basement for a bit with the tech to inspect the whole house filter and make a decision on replacement. ** was closing up the unit, and then I observed him taking the condensation pump from the furnace and I asked why? He explained it is routine and he was going to inspect it and clean it. I explained that in all my years with MJ, to my knowledge it had never been taken apart and cleaned...and when he finally got it loose, one look inside revealed I was correct. The entire unit was filled with crud and was in bad need of cleaning. I am surprised it never failed....but give credit to the quality parts MJ uses. ** took it outside and used some of the same chemicals he cleaned my AC with and had it looking like new. While he was placing the unit I decided to contact my friend who actually was an installer for MJ, but is now a district supervisor. I sent him a photo of the unit before it was cleaned in hopes he would use it to explain to others the importance of cleaning this unit. Even more important, I wanted him to know how impressed I was with ** and his methodical approach to his job....leaving no stone unturned. [redacted] simply text back and ask if ** was still there, which he was. The next thing I see is ** coming around the corner with a brand new pump. [redacted] had informed him that this pump should be replaced since required maintenance had not been completed on this unit in the past.....and it was to be replaced at company expense....again...the MJ way!
This is alone is enough for me to write this most positive review. After working in the attic, ** asks to speak to me and shows me a photo of bubbles from a gas pipe. This pipe had been installed before MJ and had developed a slow leak. He was not looking for it, but his nose found it. Though he felt he might be able to make the repair on his own, he really wanted to bring in an MJ expert in duct work and gas lines ( they have experts in everything). I was surprised to find ** back this morning with a smile on his face along with [redacted] D. who ** says is one of the best man in the company for this kind of work. After over an hour they determined other issues with the pipe line that caused the leak to begin with....and the repair is still in progress as I write this....but when ** and [redacted] leave....I will know the repair is done the MJ way...which is the right way.
Bottom line. Yes, I paid more initially for Morris Jenkins to put in my two dual fuel units in my home. In the long run, I believe I have saved money with this company because my out of pocket expenses have been minimal. I have invested in their maintenance contract and my units are still working like new. Truthfully, I believe this time they saved me from a potentially life threatening....and certainly home threatening event as they complete repairs on gas pipes my previous HVAC company had installed improperly. In my opinion, Morris Jenkins is simply the best because of the investment they make in their men and women to make them the best. Thank you to **, [redacted], and [redacted]....and thank you to Mr. [redacted] for your insistence on top quality customer service.
My best,
[redacted]
very good working knowledge of the equipment, fixed the problem that I'd called about. courteous and friendly
xxxxx came last night and was awesome. Explained everything, no extras were sold. Class act all around. Probably the best Morris Jenkins tech that has come to our house. I will ask for him by name going forward. Was thinking about leaving Morris Jenkins but after last night - I plan on staying
xxxxx provided excellent support by identifying the leak in the AC system. He showed persistence and sincere care for customer. Truly appreciate his help!
[redacted]. came and serviced our systems this evening. He was very thorough and nice. He took time to explain to us details about our systems and provided us with good feedback and offered top notch suggestions to ensure our systems continue to serve us well. I would highly recommend Morris [redacted] to all of my friends and neighbors.
Michael R serviced both my HVAC system and my daughter's (11/16) and did a great job at both homes! He was professional, personable, helpful and thorough. I've been a client of Morris Jenkins for many years and would highly recommend them.
[redacted] came to our house and did our A/C inspection. I had recently ask for him to be our personal technician because months before he had come out to do another inspection and while checking everything the motor stopped working. He told us he could not figure out if it was something he and the guy in training had cause or if it just quit. They replaced it free that day. After scheduling other appointments I learned that I could request [redacted] to be my only tech. I've had several techs here over the 11 years we've been with MJ but knowing that he could have told us that the motor just quit and charged us but didn't proved that he was a honest person. He is also a great guy and I trust him in my home even if I need to leave. I have never had anything bad to say about MJ or anyone on their start!! This is a great company!!!!
[redacted] is an outstanding representative of your company.
Great service!
Chris C[redacted] was sent to my home to finish a complicated install. He was thorough, courteous, professional and VERY respectful of my home. I have been a solid customer of Morris-Jenkins for 12+ years, Chris easily lived up to the obvious tenants Morris-Jenkins expects their employed representatives to conduct themselves by when canvassing their customer base. Thank you to Morris-Jenkins for striving to keep me completely satisfied; and thank you Chris for being a positive representation of your company and your craft!
very through, explained everything he did, and the condition my unit is in, friendly and polite
My technician [redacted] was great! It would be great if all the people that I hired would be as prompt, courteous, through and efficient as [redacted].
Morris Jenkins came on a Monday after a Saturday call. They arrived on the early side of the window they scheduled. xxxxx was very courteous and professional. He quickly diagnosed the issue, fixed, explained the entire situation and was on his way. He wore protective shoe coverings in the house and was thorough in his communication. the company is on the expensive side and their service meets the expectations set by a higher price.
I have had 2 service technicians come to my home in the last 3 months. Their names are xxxxx and xxxxx. Both of these men have been the most courteous and friendly technician I have ever had. They seemed very knowledgeable in their jobs. Morris Jenkins even sent technicians out on a Sunday to replace my hot water tank. I have nothing to say about Morris Jenkins except that they are great and I will always do my heat, air, and water heater with them. I would give them an A+.
very professional
Great Company. You will be very satisfied with the work they do, very professional, clean, and do what they say they will do. You can trust them for every service they provide. Very professional and well trained service technicians. I can not be more satisfied every time I use them.
xxxxx did a great job on the annual servicing of our HVAC. He was thorough and very professional.
Great service - really nice and knowledgeable technician. Overall a great experience.
We've been Morris Jenkins customers for more than 10 years. The technicians are OUTSTANDING. Whether you need to deal with the service techs, the install techs or the sales team, every single person we've encountered over the years has been knowledgeable, polite and respectful. They are also very friendly and I always feel comfortable having them in my home.
My tech today, Bobby D[redacted] was no exception. He is friendly and thoroughly serviced my furnaces and water heaters. Thank you for your help!
You should feel confident using Morris Jenkins for your heating/air/water heater needs.