Hired Morris Jenkins for our annual heat check/service. We chose a special promotion which included the installation of a Nest smoke and carbon monoxide alarm. The technician, xxxxx, called ahead of time as promised. He was professional, knowledgeable, and courteous. xxxxx recommended the best place to install the Nest, installed it, and gave excellent instructions on using it. Excellent service experience.
Michael was very professional and took the time out to explain each step he was going to do; In addition, he also explained what I should expected out of the reading, test, and result prior to doing them so I was able to understand good result as well a bad result. I felt comfortable with this because I was reassured that he was being honest and not trying to get over on me. Michael gave me further recommendation to help me prolong the life of my AC unit which made me glad to become a member knowing they valued customers and not trying to make a quick sale.
xxxxx just left my condo (11:45pm on Wednesday, 6/15) after working on my rooftop A/C unit for almost 3 hours and he just SAVED me over $600 with his honesty! This is the third visit from Morris-Jenkins' service technicians. About two weeks ago I had called M-J and signed up for their annual membership to service my A/C and heater. The first technician came and changed out the capacitor. The A/C worked great for about two weeks until it stopped working. Yesterday, a second technician came and told me that the motor needed to be replaced but he could not do it because it was raining rather heavily. He did all he could and said someone would come by today to fix the motor.
Then came xxxxx. He was working quietly on the roof and had to go back to the store to get a new motor as he did not have the right one in his truck. When he came back with the motor, he said that the incorrect capacitor was installed which could have resulted in the motor working overtime and resulting in its malfunction. So that's when he told me that I would not be charged for today's service call because M-J had installed the wrong part which could have resulted in the motor to stop working.
I was ready to pay the $600 charge because let's face it, summer in this city without A/C can be unbearable, but THANKS to xxxxx honesty, it cost me nothing. This a great testament to his character and work ethics and to Morris-Jenkins' company culture which gives such autonomy to its employees to make a judgement call like this.
I always believe in giving credit when it is due to those who have earned it. At this point, I can say that over the years, I have been very satisfied with the quality of care provided by [redacted] (aka [redacted] at Morris Jenkins for the past six years or so. [redacted] always provides exceptional services, recommendations and is very upfront, honest and clear with descriptions of any necessary services. I will ONLY allow [redacted] to remain my service technician because I feel comfortable with him and as the lady of the house it is important to feel at ease with your service providers. [redacted], is efficient, professional and I always enjoy talking with him. He is the only service provider that I actually enjoy seeing twice a year. Keep up the great work and I recommend a bonus for the quality of customer care that you continue to provide to our family. THANK YOU SO MUCH!!!!!!!! Mrs. [redacted]
Just wanted to take a moment to thank all of the Morris-Jenkins staff that have worked with me / helped me during my transition of purchasing a new unit in October. Nick B[redacted] did apparently a great job getting me to sign for a new unit. The crew that followed (sorry, can not remember their names = which should be alright considering that I had just made a HUGE investment ;-) the next day with the installation were amazing! Not only did they come in, get the old unit out & the new one in, they also made me feel very comfortable having them (strangers) in my house - very friendly, very personable, and very customer service! Then to my surprise Nick came back at the end of the day to make sure that it was installed, that I was alright with the product & service, and left his card if I ever had any trouble! and then...YES, there's more!!!!
xxxxx called about 30 minutes before arrival to confirm he was on his way (wish everyone did this!). He was courteous and professional, always using the foot coverings before entering my home (again, wish everyone did this!). He serviced the heat pump, taking his time to do it right (only been serviced twice before by other company and they didn't clean the coils the last time even though it was a preventive maintenance visit). He took the time to explain about the inner coil's build-up of dirt/mold, showing me a photo he took with his phone. I opted for the extra cleaning and he later showed me the 'after' photo. (next time I'll ask to actually see the coils myself but I trusted him as he worked two hours in about 98 degree heat - someone who was being dishonest would have pretended to do the work and done it in a hurry). Overall, I am very happy to now be a Priority Advantage customer with Morris Jenkins.
xxxxx serviced my a/c unit & did an excellant job. He was on-time, very professional, gave me feedback on my unit's condition and pleasant to do business with.
xxxxx is a nice young man and very professional.He took care of our heating and air needs and let us know what he was doing and why. I wish all your techs were like him. Got our system up and running for a fair bill .MJ wil continue to grow and prosper with employees like him. Thank you Morris Jenkins.
xxxxx with Morris-Jenkins Co was PHENOMENAL during the service visit today. Not only was he very attentive when servicing the units, but he actually took the time to explain in detail the concerns that were found. I would for sure recommend this company based off of customer service alone! xxxxx is for sure an asset.
I am very impressed with Morris-Jenkins and especially with [redacted] From the moment I called to schedule an appointment to the late evening when [redacted] completed the job, I had a very positive experience. I cannot put into words how happy I am with the entire process of dealing with these guys.
Shout out to [redacted]! Very professional, friendly, and knowledgable team member! Analyzed my older system and helped me make the best decision on how to move forward. I felt that [redacted] had my best interest in mind and was not trying to pressure me into anything. He also took the time to help me understand the system. A great example of a great employee! Guy knows his stuff and represents the company very well!
As long as I have a heating and air system....I will have Morris-Jenkins on my side!
xxxxx is an excellent technician. Very polite, knowledgeable and prompt.
Service Tech( [redacted] that came out was wonderful. He was very polite and professorial. I would highly recommend this company.
[redacted]
Hired Morris Jenkins for our annual heat check/service. We chose a special promotion which included the installation of a Nest smoke and carbon monoxide alarm. The technician, xxxxx, called ahead of time as promised. He was professional, knowledgeable, and courteous. xxxxx recommended the best place to install the Nest, installed it, and gave excellent instructions on using it. Excellent service experience.
xxxxx worked very quick and efficiently to fix and replace gas exchange on heater. Did a great job of explaining what he did and condition of heater
Michael was very professional and took the time out to explain each step he was going to do; In addition, he also explained what I should expected out of the reading, test, and result prior to doing them so I was able to understand good result as well a bad result. I felt comfortable with this because I was reassured that he was being honest and not trying to get over on me. Michael gave me further recommendation to help me prolong the life of my AC unit which made me glad to become a member knowing they valued customers and not trying to make a quick sale.
xxxxx just left my condo (11:45pm on Wednesday, 6/15) after working on my rooftop A/C unit for almost 3 hours and he just SAVED me over $600 with his honesty! This is the third visit from Morris-Jenkins' service technicians. About two weeks ago I had called M-J and signed up for their annual membership to service my A/C and heater. The first technician came and changed out the capacitor. The A/C worked great for about two weeks until it stopped working. Yesterday, a second technician came and told me that the motor needed to be replaced but he could not do it because it was raining rather heavily. He did all he could and said someone would come by today to fix the motor.
Then came xxxxx. He was working quietly on the roof and had to go back to the store to get a new motor as he did not have the right one in his truck. When he came back with the motor, he said that the incorrect capacitor was installed which could have resulted in the motor working overtime and resulting in its malfunction. So that's when he told me that I would not be charged for today's service call because M-J had installed the wrong part which could have resulted in the motor to stop working.
I was ready to pay the $600 charge because let's face it, summer in this city without A/C can be unbearable, but THANKS to xxxxx honesty, it cost me nothing. This a great testament to his character and work ethics and to Morris-Jenkins' company culture which gives such autonomy to its employees to make a judgement call like this.
THANK YOU xxxxx and thank you Morris-Jenkins!
I always believe in giving credit when it is due to those who have earned it. At this point, I can say that over the years, I have been very satisfied with the quality of care provided by [redacted] (aka [redacted] at Morris Jenkins for the past six years or so. [redacted] always provides exceptional services, recommendations and is very upfront, honest and clear with descriptions of any necessary services. I will ONLY allow [redacted] to remain my service technician because I feel comfortable with him and as the lady of the house it is important to feel at ease with your service providers. [redacted], is efficient, professional and I always enjoy talking with him. He is the only service provider that I actually enjoy seeing twice a year. Keep up the great work and I recommend a bonus for the quality of customer care that you continue to provide to our family. THANK YOU SO MUCH!!!!!!!! Mrs. [redacted]
Adam S[redacted].
Very positive
Just wanted to take a moment to thank all of the Morris-Jenkins staff that have worked with me / helped me during my transition of purchasing a new unit in October. Nick B[redacted] did apparently a great job getting me to sign for a new unit. The crew that followed (sorry, can not remember their names = which should be alright considering that I had just made a HUGE investment ;-) the next day with the installation were amazing! Not only did they come in, get the old unit out & the new one in, they also made me feel very comfortable having them (strangers) in my house - very friendly, very personable, and very customer service! Then to my surprise Nick came back at the end of the day to make sure that it was installed, that I was alright with the product & service, and left his card if I ever had any trouble! and then...YES, there's more!!!!
xxxxx called about 30 minutes before arrival to confirm he was on his way (wish everyone did this!). He was courteous and professional, always using the foot coverings before entering my home (again, wish everyone did this!). He serviced the heat pump, taking his time to do it right (only been serviced twice before by other company and they didn't clean the coils the last time even though it was a preventive maintenance visit). He took the time to explain about the inner coil's build-up of dirt/mold, showing me a photo he took with his phone. I opted for the extra cleaning and he later showed me the 'after' photo. (next time I'll ask to actually see the coils myself but I trusted him as he worked two hours in about 98 degree heat - someone who was being dishonest would have pretended to do the work and done it in a hurry). Overall, I am very happy to now be a Priority Advantage customer with Morris Jenkins.
Satisfying experience, [redacted] was on time, got the system working and explained what was going on, what he did and what my follow options were
xxxxx serviced my a/c unit & did an excellant job. He was on-time, very professional, gave me feedback on my unit's condition and pleasant to do business with.
[redacted] was great and very professional. He explained everything he was doing and answered all our questions.
Service Tech was on time and helpful. Resolved my issue quickly.
xxxxx is a nice young man and very professional.He took care of our heating and air needs and let us know what he was doing and why. I wish all your techs were like him. Got our system up and running for a fair bill .MJ wil continue to grow and prosper with employees like him. Thank you Morris Jenkins.
Excellent Service. Courteous. Prompt. Knowledgeable.
[redacted] gave us excellent service and I would recommend his services to anybody.
xxxxx with Morris-Jenkins Co was PHENOMENAL during the service visit today. Not only was he very attentive when servicing the units, but he actually took the time to explain in detail the concerns that were found. I would for sure recommend this company based off of customer service alone! xxxxx is for sure an asset.
I am very impressed with Morris-Jenkins and especially with [redacted] From the moment I called to schedule an appointment to the late evening when [redacted] completed the job, I had a very positive experience. I cannot put into words how happy I am with the entire process of dealing with these guys.
Shout out to [redacted]! Very professional, friendly, and knowledgable team member! Analyzed my older system and helped me make the best decision on how to move forward. I felt that [redacted] had my best interest in mind and was not trying to pressure me into anything. He also took the time to help me understand the system. A great example of a great employee! Guy knows his stuff and represents the company very well!
As long as I have a heating and air system....I will have Morris-Jenkins on my side!