Just wanted to write a review describing our excellent customer service experience with Morris-Jenkins and to provide kudos for their service tech, xxxxx. My mothers air-conditioning was not working properly so we called Morris-Jenkins. The phone rep gave us/ discussed service options, then scheduled a tech to come out and service the unit. When the tech came out (xxxxx) he evaluated the system and related his findings to us and assured us he would be able to repair the unit and suggested additional maintenance to avoid further problems. He also suggested that we consider a new thermostat (xxxxx) which would allow my sister and me to monitor mom's residence remotely with the added benefit of being able to adjust the thermostat for her via our xxxxx. xxxxx provided excellent and timely service and also repaired several items so that they would be up to code and to prevent further/future problems with our heating and air. Job well done!
Just had my bi-annual check up on my systems. As usual, the technician called to let us know he was on the way, arrived on time, was groomed & dressed professionally, acted in a professional manner and completed thorough system checks on our systems. We've been a customer of Morris Jenkins for many years, and they continue to earn our business each time they perform a service for us.
xxxx and xxxxx were very courteous and professional. They were able to determine the issues with the system, defective expansion valve. Described what will take place in resolving replacing the valve.
Additional checks were made to insure the system was operating properly, air flow, etc.
As a side, the looked at the outside hot water heater. A good thing. There is significant corrosion on the supply pipe and it is beginning to leak. We discussed maintenance on it too. MJ was not the installer of the HW heater. It was installed 11/09/2007 by a plumbing company. An attempt was made to contact them, so far unsuccessful.
I am positively impressed with the service of MJ. I have also received a call from their parts department on when the part will be in and a return visit to install it is to be scheduled.
MJ has demonstrated professionalism whenever their services were needed. When it was time to replace the HVAC last year, MJ was the choice. They have demonstrated responsiveness prior to this installation and since. This issue is a manufacturer's issue, but they are on top of it and working to resolve it in a very timely manner.
My daughter is the customer. I'm her father, visiting, and I wish I could say that my experience at home (Florida) has been as positive at this.
Morris Jenkins was phenomenal, from the customer service [redacted] to the technician [redacted] who came out to repair. I'll will use the, again in the future for any ac or heating problems. I was able to get an schedules estimated appointment same day. Very professional and throughly made sure I understood what the problem was and able to fix the problem the same day. Best decision I made, I recommend Morris Jenkins to everyone, they fix other company mistakes and affordable prices.
xxxxx provided exceptional service. He was professional and represented the company well. He thoroughly explained the steps he would follow and discussed his findings in detail with me. I felt that I had options and I wasn't being pressured to buy newer equipment.
I was very pleased with my recent experience with Morris Jenkins. My air conditioner needed major updates and, while I was upset about the cost (which is no one's fault; my house is 13 years old and that's what happens...), I was very impressed with how thorough xxxxx I. was going over my unit and the thermostat. He spent a lot of time and care evaluating everything and I feel as though his work will be top notch and long lasting. I felt as though the issues where well taken care of when he left. Their customer service is also great. Email communication is followed up very quickly and politely. I'm very pleased with my decision to switch my service to them.
I called yesterday (5/11/2016) to schedule an appointment for my AC unit which had stopped working due to the thunderstorms on May 1,2016. I was expecting to have to wait several days (if not a week) for a service tech to come out and take a look at my system.. I was told that a tech would be out that day.. The tech arrived early, diagnosed the problem, and fixed it right there and then. The ENTIRE staff ( from the dispatcher to the customer support tech who I spoke with later on last night) is wonderful and the superior customer service can not be matched... Thank you again Morris-Jenkins
[redacted] was very thorough. He patiently and clearly answered and explained my questions. It didn't appear to be any deception to increase my cost. I would definitely use this company again and request that Mike be the technician to address my AC/ heating concerns.
I had my seasonal service this morning. He arrived exactly to the minute when scheduled. Technician xxxxx was excellent. He explained what he would be doing, inquired if I had any questions and seemed genuinely interested in my concerns. He performed the required maintenance in the time he quoted, left me a copy of the service request and thanked me for my business. Excellent service start to finish. Thank you very much.
Just wanted to comment on the good service I received from John S[redacted] from Morris Jenkins. Just needed my equipment looked at and cleaned. John did a great job, made sure I was informed about everything he was doing, and got it all done quite quickly. Very nice experience.
Morris Jenkins service technician, Nick J[redacted], came out today to service my heating unit for Winter. He was very professional, efficient and friendly. He did find something that needed attention, explained to me what needed to be done and was able to fix the problem before leaving. I was delighted with his service.
Service person xxxxx wes very professional, on time, knowledgeable about his trade. I got a good diagnosis of the problem and it fixed the issue. we spent a little bit more money then we wanted. but everthing is working smooth. we will use them in the future if needed and recomend Morris Jenkins to others.
Today, 1-15-2915, a MJC service technician - xxxxx- came for our annual equipment checkup. He was extremely professional, using the covers on his shoes to protect our carpet and very knowledgeable of his craft. He explained everything he did and why he did it. The techician called 30 minutes in advance to inform my husband and me that he was 30 minutes away and was prompt on arrival. He was in company uniform, marked vehicle and identified himself at the door. Further, he had great "people skills" and did not use a lot of technical words and when those words were used he simply explained thoroughly. We are pleased with the product, service and customer service. I would definitely recommend this company to our family and friends - which we have already done. Thank you.
Morris Jenkins got a service tech to my home the day I called. The tech, [redacted] was efficient, courteous, and bottom line did the job. Highly recommend Morris [redacted]
Extremely positive experience: called before arrival, introduced himself and confirmed vehicle parking okay, took time to explain everything, answered all questions, not pushy, personable...true professional!
My wife and I would like to give a hats off and a job well done to Service Technician-xxxxx... We were having trouble with our water heater so we contacted Morris-Jenkins and xxxxx came out in no time !!! After checking everything out xxxxx explained what needed to happen and also which would be the best route to go. xxxxx also explained the new water heater policy and answered all the questions my wife and I had. Thanks again xxxxx for a job well done !!!!!
Excellent experience. True professionals.
Just wanted to write a review describing our excellent customer service experience with Morris-Jenkins and to provide kudos for their service tech, xxxxx. My mothers air-conditioning was not working properly so we called Morris-Jenkins. The phone rep gave us/ discussed service options, then scheduled a tech to come out and service the unit. When the tech came out (xxxxx) he evaluated the system and related his findings to us and assured us he would be able to repair the unit and suggested additional maintenance to avoid further problems. He also suggested that we consider a new thermostat (xxxxx) which would allow my sister and me to monitor mom's residence remotely with the added benefit of being able to adjust the thermostat for her via our xxxxx. xxxxx provided excellent and timely service and also repaired several items so that they would be up to code and to prevent further/future problems with our heating and air. Job well done!
Micheal B[redacted] was excellent !! He is always honest, prompt and
Just had my bi-annual check up on my systems. As usual, the technician called to let us know he was on the way, arrived on time, was groomed & dressed professionally, acted in a professional manner and completed thorough system checks on our systems. We've been a customer of Morris Jenkins for many years, and they continue to earn our business each time they perform a service for us.
xxxx and xxxxx were very courteous and professional. They were able to determine the issues with the system, defective expansion valve. Described what will take place in resolving replacing the valve.
Additional checks were made to insure the system was operating properly, air flow, etc.
As a side, the looked at the outside hot water heater. A good thing. There is significant corrosion on the supply pipe and it is beginning to leak. We discussed maintenance on it too. MJ was not the installer of the HW heater. It was installed 11/09/2007 by a plumbing company. An attempt was made to contact them, so far unsuccessful.
I am positively impressed with the service of MJ. I have also received a call from their parts department on when the part will be in and a return visit to install it is to be scheduled.
MJ has demonstrated professionalism whenever their services were needed. When it was time to replace the HVAC last year, MJ was the choice. They have demonstrated responsiveness prior to this installation and since. This issue is a manufacturer's issue, but they are on top of it and working to resolve it in a very timely manner.
My daughter is the customer. I'm her father, visiting, and I wish I could say that my experience at home (Florida) has been as positive at this.
Morris Jenkins was phenomenal, from the customer service [redacted] to the technician [redacted] who came out to repair. I'll will use the, again in the future for any ac or heating problems. I was able to get an schedules estimated appointment same day. Very professional and throughly made sure I understood what the problem was and able to fix the problem the same day. Best decision I made, I recommend Morris Jenkins to everyone, they fix other company mistakes and affordable prices.
xxxxx provided exceptional service. He was professional and represented the company well. He thoroughly explained the steps he would follow and discussed his findings in detail with me. I felt that I had options and I wasn't being pressured to buy newer equipment.
xxxxx was very efficient and knowledgeable. Pleased with the service we received.
I was very pleased with my recent experience with Morris Jenkins. My air conditioner needed major updates and, while I was upset about the cost (which is no one's fault; my house is 13 years old and that's what happens...), I was very impressed with how thorough xxxxx I. was going over my unit and the thermostat. He spent a lot of time and care evaluating everything and I feel as though his work will be top notch and long lasting. I felt as though the issues where well taken care of when he left. Their customer service is also great. Email communication is followed up very quickly and politely. I'm very pleased with my decision to switch my service to them.
xxxxx with Morris Jenkins (xxxxx Area) did an exceptional job! Very knowledgable and pleasant to work with! Would HIGHLY recommend!
I called yesterday (5/11/2016) to schedule an appointment for my AC unit which had stopped working due to the thunderstorms on May 1,2016. I was expecting to have to wait several days (if not a week) for a service tech to come out and take a look at my system.. I was told that a tech would be out that day.. The tech arrived early, diagnosed the problem, and fixed it right there and then. The ENTIRE staff ( from the dispatcher to the customer support tech who I spoke with later on last night) is wonderful and the superior customer service can not be matched... Thank you again Morris-Jenkins
[redacted] was very thorough. He patiently and clearly answered and explained my questions. It didn't appear to be any deception to increase my cost. I would definitely use this company again and request that Mike be the technician to address my AC/ heating concerns.
I had my seasonal service this morning. He arrived exactly to the minute when scheduled. Technician xxxxx was excellent. He explained what he would be doing, inquired if I had any questions and seemed genuinely interested in my concerns. He performed the required maintenance in the time he quoted, left me a copy of the service request and thanked me for my business. Excellent service start to finish. Thank you very much.
Just wanted to comment on the good service I received from John S[redacted] from Morris Jenkins. Just needed my equipment looked at and cleaned. John did a great job, made sure I was informed about everything he was doing, and got it all done quite quickly. Very nice experience.
Morris Jenkins service technician, Nick J[redacted], came out today to service my heating unit for Winter. He was very professional, efficient and friendly. He did find something that needed attention, explained to me what needed to be done and was able to fix the problem before leaving. I was delighted with his service.
Service person xxxxx wes very professional, on time, knowledgeable about his trade. I got a good diagnosis of the problem and it fixed the issue. we spent a little bit more money then we wanted. but everthing is working smooth. we will use them in the future if needed and recomend Morris Jenkins to others.
Today, 1-15-2915, a MJC service technician - xxxxx- came for our annual equipment checkup. He was extremely professional, using the covers on his shoes to protect our carpet and very knowledgeable of his craft. He explained everything he did and why he did it. The techician called 30 minutes in advance to inform my husband and me that he was 30 minutes away and was prompt on arrival. He was in company uniform, marked vehicle and identified himself at the door. Further, he had great "people skills" and did not use a lot of technical words and when those words were used he simply explained thoroughly. We are pleased with the product, service and customer service. I would definitely recommend this company to our family and friends - which we have already done. Thank you.
Morris Jenkins got a service tech to my home the day I called. The tech, [redacted] was efficient, courteous, and bottom line did the job. Highly recommend Morris [redacted]
Extremely positive experience: called before arrival, introduced himself and confirmed vehicle parking okay, took time to explain everything, answered all questions, not pushy, personable...true professional!
My wife and I would like to give a hats off and a job well done to Service Technician-xxxxx... We were having trouble with our water heater so we contacted Morris-Jenkins and xxxxx came out in no time !!! After checking everything out xxxxx explained what needed to happen and also which would be the best route to go. xxxxx also explained the new water heater policy and answered all the questions my wife and I had. Thanks again xxxxx for a job well done !!!!!