What is Mr [redacted] looking for at this time if we responded to his complaint & he has the items he ordered on # [redacted] Can he be more specific please?
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hello:Re:? [redacted] I can see that the item Mr [redacted] ordered through www.CarID.com was incorrectThis is an easy fix - I can send a replacement to fit the passenger sideHe ordered for a fold flat passenger seat and per his description, he does not have thisA fold flat seat means that passenger backrest will fold forward (toward the dashboard - NOT in a reclining position) until it is completely flat and level like a deskIf Mr [redacted] wants me to go ahead with this, I can certainly do thisIf he wishes to return the set, then he would need to contact www.CarID.com ( [redacted] ) for his credit since this is the retailer this transaction was made throughCoverking is the manufacturer and we manufatured and drop shipped what was ordered.Please advise if Mr [redacted] wants the replacement piece.Thank you,***? ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Thanks for your speedy handlingCan you calendar the matter for days to confirm receipt of replacement piece? (I have never had communication from "***"The same promise was made in one email, and in the same communication, it was stated that I had to contact a 3rd party for assistance.) Second part, clarifying website so that a buyer knows which vendor they are dealing with That has not been addressed Thanks again
Hello:From our records, I can see that Mr [redacted] ordered sets of seat covers and a steering wheel coverAt this time, sets of seat covers were cancelledThe only items that shipped was one set of custom seat covers and a steering wheel coverThe total charged was for $144.83.? I see credits made here as follows: [redacted] Credit Memo for $for the custom seat covers minus a 15% restock feeThis refund was made today, 4/22/so it may take up to business days to show back up on your card[redacted] Credit Memo for $6.71, the full amount since this is not a custom item.At this point, we would not reimburse for the other sets of seat cover that were cancelled and never sentIf I am missing something, please advise and I will be more than happy to investigate furtherThank you.***
Revdex.com, Please close by Revdex.com complaint I have reached an agreement with the seller ( Auto Barn) to refund me in full for the cost of the seat covers Although I still believe COVERKING should be investigated for it's business practices, and shott product I do not have grounds to move forward Sincerely [redacted] T [redacted]
HelloA replacement order has been made [redacted] for the correct piece, as you had requested in your initial complaint [redacted] from our customer service department had already discussed this with someone (you or Mr***) either via [redacted] or email in order to implement this replacement orderThis item is about ready to ship some time this week as wellThis was originally ordered through [redacted] , which is one of our retailersIt would be up to [redacted] to add more information on their website to let their customer's know the items will be drop shipped from a manufacture (us) since this is not our websiteI hope this helps.***
Good Morning:If [redacted] would like to email me the photos of the issues she is having with the fit, I would be more than happy to address this with herMy email address is: [redacted] .? Or if she prefers to return the items, I can issue a Return Authorization #When the seat covers are received here, we can then issue a full refund.Please advise how I can help.Thank you!, [redacted] ***Account Manager [redacted] ***
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolvedThe two row model that you have mentioned should workNo, I have not returned the incorrect seat covers yetI will be satisfied with the correct seat covers Regards, [redacted] ***
Hello: I'm sorry, but when I read the first request Mr [redacted] requested either a warranty replacement or refundI thought I had answered both optionsWe can certainly send another cover; however, the fit will be the same since this is fitting correctly nowWith the snug fit of a custom car cover, sometimes it is necessary to fold in one of the mirrors when tucking inside the pocketIf the front of the car cover is not installed, this should allow you to fit the mirror in the pocket and then fold the mirror outI tend to think that the car cover is snugger in the back because of the mirror not being fully inside the pocketI was unable to locate in our support tickets where our Customer Service rep had stated the cover does not fitSince you requested a refund in your initial email, our suggestion was to allow a return; however, your credit would have to go back through the retailer since they have your money Thank you, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response from business does not address issue stated which is that the product, a car cover, does not fit the car The business stating that the car cover fit is not a solutionPrevious discussion with the business, the business agreed that the car cover did not fit properly I do not understand why they would change their mind.Finally, although the product was not purchased directly with the business, the business is the manufacture of the product The warranty is provided by the manufacture and not the vendor in which I purchased the product I am asking for the business to honor its own warranty Regards, [redacted] ***
It appears that when the second order in for the seat covers were made for the PT Cruiser, the material chosen was for black/tan in Neosupreme which is much cheaper than the Neoprene fabricI could not do an even exchange for this in Neosupreme so I exchanged for the higher priced Neoprene which is what was originally ordered back in - so this will match the remaining seat covers in the vehicleThere is a $difference between the materials; however we are offsetting the cost to help this customer in hopes he is satisfied at this timeI've requested a Fed Ex return label to be emailed to himWhen we receive the wrong seat covers, we will then manufacture & ship the black/yellow seat covers to this individual at no further cost to himThank you, [redacted] ***
Re: PO? [redacted] A credit in the amount of $was issued on 8/This was credited back to the original method of payment MsPena used to make this purchaseNormally it takes to business days to show back up on the card so she should be seeing this any day nowI've attached a copy of the credit memo to confirm thisThank you,***
Ordered a dash mat and upon receipt I did not like the way it fitDid not cover cracks in the dash which was the reason I ordered itThere were no pictures available to see how it fit my type vehicle prior to orderingI contacted customer service and after sending pictures they told me that was the way it was suppose to fit and they were sorryNo offer to refund or try and help with issueMy first and last experience with covering
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me This business has performed this action and I will consider this complaint resolved Regards, [redacted]
Re: [redacted] Hello: Upon review of the comcern, this was ordered through one of our retailers: Auto Mat StoreWe do not have any control over what they post/advertise regarding our productsHowever, this is true - the genuine leather on our custom seat covers are on the seating surfaces of the seat covers only, with leatherette material on sides and backThis is the norm throughout the industry, even through OEMOne of our Salesmen did address this and sent out Fed Ex return labels for a return for a full refundI don't see that these labels were used, both expired, but I will request a new set to be emailed to: [redacted] @yahoo.comAs soon as Mr [redacted] returns the order to us by using these labels we will issue a full refundAlso, it appears that both boxes were shipped (master packed) together under the Fed Ex tracking # of [redacted] and signed for by [redacted] Please let us know you if you need anything elseThank you, [redacted] ***
Mr [redacted] purchased the products from an authorized Coverking re-sellerWe have asked the re-seller to issue a credit for $and they have agreed to do soIf Mr [redacted] would kindly contact the re-seller he purchased from they will immediately issue a credit for $Thank you[redacted] ***
Hello:Re:? [redacted] I am very sorry that there was a misunderstanding in the ordering of the seat covers.? I spoke to Stephanie, ***'s girlfriend, today to confirm which missing pieces are needed since there were a couple of different options hereWe will send the complete missing middle pieces for this truckThe manufacturing process takes approximately business days? I hope this helpsIf there is anything else that is needed, [redacted] is always welcome to call me at Coverking (ext ***) so I can help furtherThank you.***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved THANK YOU Revdex.com!!! You have done what I and Wall Mart could not do with a ton of phone calls, and that is to get some satisfaction from CoverKing! (I believe the majority of the problem is with their CSR ***.) After almost a year of fighting, I have received my seat covers with your help within two weeksThey are installed and fit and look greatThis would not have happened without the clout of the Revdex.comThanks again, [redacted]
What is Mr [redacted] looking for at this time if we responded to his complaint & he has the items he ordered on # [redacted] Can he be more specific please?
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hello:Re:? [redacted] I can see that the item Mr [redacted] ordered through www.CarID.com was incorrectThis is an easy fix - I can send a replacement to fit the passenger sideHe ordered for a fold flat passenger seat and per his description, he does not have thisA fold flat seat means that passenger backrest will fold forward (toward the dashboard - NOT in a reclining position) until it is completely flat and level like a deskIf Mr [redacted] wants me to go ahead with this, I can certainly do thisIf he wishes to return the set, then he would need to contact www.CarID.com ( [redacted] ) for his credit since this is the retailer this transaction was made throughCoverking is the manufacturer and we manufatured and drop shipped what was ordered.Please advise if Mr [redacted] wants the replacement piece.Thank you,***? ?
Hello: [redacted] 's item is shipping today via USPS: [redacted] This can be tracked via www.usps.comI hope this helpsThank you, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Thanks for your speedy handlingCan you calendar the matter for days to confirm receipt of replacement piece? (I have never had communication from "***"The same promise was made in one email, and in the same communication, it was stated that I had to contact a 3rd party for assistance.) Second part, clarifying website so that a buyer knows which vendor they are dealing with That has not been addressed Thanks again
Hello:From our records, I can see that Mr [redacted] ordered sets of seat covers and a steering wheel coverAt this time, sets of seat covers were cancelledThe only items that shipped was one set of custom seat covers and a steering wheel coverThe total charged was for $144.83.? I see credits made here as follows: [redacted] Credit Memo for $for the custom seat covers minus a 15% restock feeThis refund was made today, 4/22/so it may take up to business days to show back up on your card[redacted] Credit Memo for $6.71, the full amount since this is not a custom item.At this point, we would not reimburse for the other sets of seat cover that were cancelled and never sentIf I am missing something, please advise and I will be more than happy to investigate furtherThank you.***
Revdex.com, Please close by Revdex.com complaint I have reached an agreement with the seller ( Auto Barn) to refund me in full for the cost of the seat covers Although I still believe COVERKING should be investigated for it's business practices, and shott product I do not have grounds to move forward Sincerely [redacted] T [redacted]
HelloA replacement order has been made [redacted] for the correct piece, as you had requested in your initial complaint [redacted] from our customer service department had already discussed this with someone (you or Mr***) either via [redacted] or email in order to implement this replacement orderThis item is about ready to ship some time this week as wellThis was originally ordered through [redacted] , which is one of our retailersIt would be up to [redacted] to add more information on their website to let their customer's know the items will be drop shipped from a manufacture (us) since this is not our websiteI hope this helps.***
Good Morning:If [redacted] would like to email me the photos of the issues she is having with the fit, I would be more than happy to address this with herMy email address is: [redacted] .? Or if she prefers to return the items, I can issue a Return Authorization #When the seat covers are received here, we can then issue a full refund.Please advise how I can help.Thank you!, [redacted] ***Account Manager [redacted] ***
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolvedThe two row model that you have mentioned should workNo, I have not returned the incorrect seat covers yetI will be satisfied with the correct seat covers Regards, [redacted] ***
Hello: I'm sorry, but when I read the first request Mr [redacted] requested either a warranty replacement or refundI thought I had answered both optionsWe can certainly send another cover; however, the fit will be the same since this is fitting correctly nowWith the snug fit of a custom car cover, sometimes it is necessary to fold in one of the mirrors when tucking inside the pocketIf the front of the car cover is not installed, this should allow you to fit the mirror in the pocket and then fold the mirror outI tend to think that the car cover is snugger in the back because of the mirror not being fully inside the pocketI was unable to locate in our support tickets where our Customer Service rep had stated the cover does not fitSince you requested a refund in your initial email, our suggestion was to allow a return; however, your credit would have to go back through the retailer since they have your money Thank you, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response from business does not address issue stated which is that the product, a car cover, does not fit the car The business stating that the car cover fit is not a solutionPrevious discussion with the business, the business agreed that the car cover did not fit properly I do not understand why they would change their mind.Finally, although the product was not purchased directly with the business, the business is the manufacture of the product The warranty is provided by the manufacture and not the vendor in which I purchased the product I am asking for the business to honor its own warranty Regards, [redacted] ***
It appears that when the second order in for the seat covers were made for the PT Cruiser, the material chosen was for black/tan in Neosupreme which is much cheaper than the Neoprene fabricI could not do an even exchange for this in Neosupreme so I exchanged for the higher priced Neoprene which is what was originally ordered back in - so this will match the remaining seat covers in the vehicleThere is a $difference between the materials; however we are offsetting the cost to help this customer in hopes he is satisfied at this timeI've requested a Fed Ex return label to be emailed to himWhen we receive the wrong seat covers, we will then manufacture & ship the black/yellow seat covers to this individual at no further cost to himThank you, [redacted] ***
Re: PO? [redacted] A credit in the amount of $was issued on 8/This was credited back to the original method of payment MsPena used to make this purchaseNormally it takes to business days to show back up on the card so she should be seeing this any day nowI've attached a copy of the credit memo to confirm thisThank you,***
Ordered a dash mat and upon receipt I did not like the way it fitDid not cover cracks in the dash which was the reason I ordered itThere were no pictures available to see how it fit my type vehicle prior to orderingI contacted customer service and after sending pictures they told me that was the way it was suppose to fit and they were sorryNo offer to refund or try and help with issueMy first and last experience with covering
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me This business has performed this action and I will consider this complaint resolved Regards, [redacted]
Re: [redacted] Hello: Upon review of the comcern, this was ordered through one of our retailers: Auto Mat StoreWe do not have any control over what they post/advertise regarding our productsHowever, this is true - the genuine leather on our custom seat covers are on the seating surfaces of the seat covers only, with leatherette material on sides and backThis is the norm throughout the industry, even through OEMOne of our Salesmen did address this and sent out Fed Ex return labels for a return for a full refundI don't see that these labels were used, both expired, but I will request a new set to be emailed to: [redacted] @yahoo.comAs soon as Mr [redacted] returns the order to us by using these labels we will issue a full refundAlso, it appears that both boxes were shipped (master packed) together under the Fed Ex tracking # of [redacted] and signed for by [redacted] Please let us know you if you need anything elseThank you, [redacted] ***
Mr [redacted] purchased the products from an authorized Coverking re-sellerWe have asked the re-seller to issue a credit for $and they have agreed to do soIf Mr [redacted] would kindly contact the re-seller he purchased from they will immediately issue a credit for $Thank you[redacted] ***
Hello:Re:? [redacted] I am very sorry that there was a misunderstanding in the ordering of the seat covers.? I spoke to Stephanie, ***'s girlfriend, today to confirm which missing pieces are needed since there were a couple of different options hereWe will send the complete missing middle pieces for this truckThe manufacturing process takes approximately business days? I hope this helpsIf there is anything else that is needed, [redacted] is always welcome to call me at Coverking (ext ***) so I can help furtherThank you.***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved THANK YOU Revdex.com!!! You have done what I and Wall Mart could not do with a ton of phone calls, and that is to get some satisfaction from CoverKing! (I believe the majority of the problem is with their CSR ***.) After almost a year of fighting, I have received my seat covers with your help within two weeksThey are installed and fit and look greatThis would not have happened without the clout of the Revdex.comThanks again, [redacted]