Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Coverking has been less than helpful, and definitely NOT timely I have had the seat covers repaired at an expense of $85.00, which is NOT the pointThey should provide as good a quality work as the initial set of seat covers that I purchased a few years ago In addition, they should respond in a timely manner
Regards,
*** ***
By the time the retailer *** sent us the request to cancel the front seat cover order, the item was already on the *** ** truck with tracking #***Our cancellation policy is that any order can be cancelled within the first hours (whereas this order came to us on 7/6/and shipped on 7/18/16)We cannot cancel an order when it has already been shipped*** will need to address the front seat shipping charge with ***Our offer still stands to credit the restock fee back to *** so they can pass this on to ***Also, if *** provides the shipping information for the rear row, we will send him a refund check for this as well. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel it is just more lies on their part "if changes need to be made"? When I ordered I was told through an email from them my order would ship in 2-DAYS it took almost three weeksI received another email from them September stating my item was in production, when I checked back over a week later because it had still not arrived I was told they couldn't even find my orderI guess they way everyone I had contact with from that company has done nothing but lie to me so to say this is an acceptable resolution, no not even close.Regards,*** *** ***
Hello:
It appears that *** has already been in contact with Mr*** and has put a replacement order through for the correct pieceThe replacement order # is *** and this takes up to business days to manufactureWe do not need the wrong piece backThank
you.
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
THANK YOU Revdex.com!!! You have done what I and Wall Mart could not do with a ton of phone calls, and that is to get some satisfaction from CoverKing! (I believe the majority of the problem is with their CSR ***.)After almost a year of fighting, I have received my seat covers with your help within two weeks. They are installed and fit and look greatThis would not have happened without the clout of the Revdex.com.Thanks again,*** ***
SO: ***Hello:We have already reviewed this with Mr*** along with Auto Anything, the retailer he purchased this fromWe arranged with Auto Anything for a FULL credit once the items have been returnedMr*** has a return authorization # of *** along with issued Fed
return labels for the return & full credit If you need anything else, please let us knowThank you.*** ***
SO: ***
Hello:
We have already reviewed this with Mr*** along with Auto Anything, the retailer he purchased this fromWe arranged with Auto Anything for a FULL credit once the items have been returnedMr*** has a return authorization #
of *** along with issued Fed return labels for the return & full credit If you need anything else, please let us knowThank you*** ***
We apologize for the mix up in this orderWe are making a new replacement molded dash cover and I will email the tracking # to Mr*** as soon as it shipsThank you***
Hello:Re: ***I am very sorry that there was a misunderstanding in the ordering of the seat covers. I spoke to Stephanie, ***'s girlfriend, today to confirm which missing pieces are needed since there were a couple of different options hereWe will send the complete missing middle
pieces for this truckThe manufacturing process takes approximately business days I hope this helpsIf there is anything else that is needed, *** is always welcome to call me at Coverking (ext ***) so I can help furtherThank you.***
Hello:I reviewed the concerns and can see that we sent what was ordered; however, we did issue a credit for the restock fee in the amount requestedMr*** should see this credit within to business days back on his original credit card usedThank you.***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** My response to ***, I did receive a note from the Revdex.com that evidently my seat is missing in action at your facility Sorry to hear that, I understand that things happen I copied *** *** on this email as this is where I purchased the new ATV back in September *** *** is the owner and she has all my info and this is where I suggest that you buy the replacement seat from as I can pick it up there pretty easy.My ATV is a Polaris Sportsman XP that I purchased new in September Per *** the part number for the seat is ***, it's cost is $plus local tax *** web site is http://www.*** ***-owner*** *** **
*** ** ***
***, please respond that you received my email and will get a replacement seat ordered and sent to me or if you order it through *** as I said I can easily pick it up there I haven't even drove the ATV yet, as we tried to have a cover made for it and you know the rest of the story My shipping bill from UPS to send the seat was about $which is water under the bridge as long as you get me a replacement as soon as possible.Please confirm receipt, thank you ***.*** *** *** ***
*** *** ** ***
***
We apologize for the delayThe credit for return has been put through on Credit Memo # *** in the full amount of $425.43. Transaction ID: ***Payment Method: ***Amount: USD (425.43)Customer Name: *** ***If you need anything else, please let us know
RE: *** & *** Coverking would be most happy to credit the 15% restock fee for both rows; however, this credit would have to go back to the retailer you purchased the seat covers from - retailer could be under one of business names/websites (*** ***, *** *** ***
*** or *** *** ***)After we send this credit to them they, in turn, would then credit this back to youI have already been in contact with their customer service to confirm this can be done.Coverking will also refund shipping cost for the return of the rear row since we were unable to give adequate installation instruction to complete the installation of the rear seat coversWe would need a copy of the shipping charges so we can send a refund check directly to the customer.Regarding the front row, Coverking has no record from the retailer to cancel this orderAny refunds for shipping on the front row would need to be addressed with them (***).I also emailed *** directly to begin the processThank you.
Hello: Order *** shipped via Fed Ex on 9/19/16:***We are very sorry for the delaySometimes the universal items are not in stock and need to be manufactured, which caused the delayI will investigate the current turn around times so we can make the necessary
adjustments on our website if needed. Thank you,***
***'s order is in packing and ready to shipI can email a tracking number as soon as I see that come through.I apologize for the delay; however, the order for the seat covers was placed after our Christmas cut off date and we have been dealing with an abundance of orders post-holiday.Also, I
can see that the charge should still be in the "pending" mode and no charge should have been completed since the item has not shipped yetThis is sometimes confusing when you see a pending charge showing up, but has not gone through yet.Please let us know if you need anything elseI also left a voice mail for *** with this same information.*** ***
Re: ***We apologize that Mr*** has been having an issue with his seat coversI checked further and found that the original order was made for the following:TT9960 (M), 3-ROW MODEL ONLY, 60/Split Bench, w/on dr side, w/rmv hdrst, w/buiarmrestHowever, Mr***
confirmed with us that he has a TWO row model when he ordered for the THREE row model so that is the why there is a fit concernIf his description fits this (below), we can definitely do an even exchange for the rear row for this:TT9824 (R), TWO-ROW MODEL ONLY, 60/Split, w/on driver side, w/remov headrest, w/buiarmrestHave the seat covers already been returned? If not, we can go ahead with the exchange where I would send a *** *x return label for the rear row and put in a replacement order for the correct configurationIf Mr*** has already returned the seat covers, then we would need a copy of his *** *x receipt so we could issue a check for the return.Please let me know how to proceed from here. Very sincerely,***
Mr*** originally ordered charcoal seat covers (SO 14704389), which were sent to him on 9/Upon receipt he was not happy with the color and called to
alert us, so we made an even exchange at our expense to a different color, which was shipped on 10/Per Mr***'s comments, the new set had some straps come loose which he took upon himself to have resewn at a local establishment and proceed install and use the seat covers.
It is Coverking's position that supplying another new set of seat covers free of charge including installation expenses is not warranted. If Mr*** is requesting nominal and reasonable reimbursement for the repair of the straps (which has not been ***ly requested), we are happy to accommodate the requestWe would need to know the amount (we feel $would be appropriate) so we can review the case to proceedIf Mr*** would like to receive the $credit for expenses please confirm on this post and we will issue the creditBest Regards,
*** ***
Coverking
714-850-0303 x***
SO ***I am sorry that Mr*** is having issues with his seat cover fit.It appears that the names Mr*** mentioned were actually from the retailer they purchased from, www.CarID.comCoverking itself does not have anyone working here by those names.However, I put a replacement order through for a new passenger side backrest - Confirmation # *** We do not need the wrong piece backIt looks like the order was placed wrong through CarID - this should have been for a non folding passenger side backrestFold flat (as originally ordered) means the backrest will fold forward toward the dash (NOT recline backwards) until it is full flat and turns into a desklike area.I hope this helps!Thank you,***
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I answered with "I accept their offer" send the seat cover
Regards,
***i ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Coverking has been less than helpful, and definitely NOT timely I have had the seat covers repaired at an expense of $85.00, which is NOT the pointThey should provide as good a quality work as the initial set of seat covers that I purchased a few years ago In addition, they should respond in a timely manner
Regards,
*** ***
By the time the retailer *** sent us the request to cancel the front seat cover order, the item was already on the *** ** truck with tracking #***Our cancellation policy is that any order can be cancelled within the first hours (whereas this order came to us on 7/6/and shipped on 7/18/16)We cannot cancel an order when it has already been shipped*** will need to address the front seat shipping charge with ***Our offer still stands to credit the restock fee back to *** so they can pass this on to ***Also, if *** provides the shipping information for the rear row, we will send him a refund check for this as well. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel it is just more lies on their part "if changes need to be made"? When I ordered I was told through an email from them my order would ship in 2-DAYS it took almost three weeksI received another email from them September stating my item was in production, when I checked back over a week later because it had still not arrived I was told they couldn't even find my orderI guess they way everyone I had contact with from that company has done nothing but lie to me so to say this is an acceptable resolution, no not even close.Regards,*** *** ***
Hello:
It appears that *** has already been in contact with Mr*** and has put a replacement order through for the correct pieceThe replacement order # is *** and this takes up to business days to manufactureWe do not need the wrong piece backThank
you.
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
THANK YOU Revdex.com!!! You have done what I and Wall Mart could not do with a ton of phone calls, and that is to get some satisfaction from CoverKing! (I believe the majority of the problem is with their CSR ***.)After almost a year of fighting, I have received my seat covers with your help within two weeks. They are installed and fit and look greatThis would not have happened without the clout of the Revdex.com.Thanks again,*** ***
Re: SO 100039365A full credit has been issued today (1/31/17) for Mr***We apologize for the delayThank you.*** ***
SO: ***Hello:We have already reviewed this with Mr*** along with Auto Anything, the retailer he purchased this fromWe arranged with Auto Anything for a FULL credit once the items have been returnedMr*** has a return authorization # of *** along with issued Fed
return labels for the return & full credit If you need anything else, please let us knowThank you.*** ***
SO: ***
Hello:
We have already reviewed this with Mr*** along with Auto Anything, the retailer he purchased this fromWe arranged with Auto Anything for a FULL credit once the items have been returnedMr*** has a return authorization #
of *** along with issued Fed return labels for the return & full credit If you need anything else, please let us knowThank you*** ***
We apologize for the mix up in this orderWe are making a new replacement molded dash cover and I will email the tracking # to Mr*** as soon as it shipsThank you***
Hello:Re: ***I am very sorry that there was a misunderstanding in the ordering of the seat covers. I spoke to Stephanie, ***'s girlfriend, today to confirm which missing pieces are needed since there were a couple of different options hereWe will send the complete missing middle
pieces for this truckThe manufacturing process takes approximately business days I hope this helpsIf there is anything else that is needed, *** is always welcome to call me at Coverking (ext ***) so I can help furtherThank you.***
Hello:I reviewed the concerns and can see that we sent what was ordered; however, we did issue a credit for the restock fee in the amount requestedMr*** should see this credit within to business days back on his original credit card usedThank you.***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** My response to ***, I did receive a note from the Revdex.com that evidently my seat is missing in action at your facility Sorry to hear that, I understand that things happen I copied *** *** on this email as this is where I purchased the new ATV back in September *** *** is the owner and she has all my info and this is where I suggest that you buy the replacement seat from as I can pick it up there pretty easy.My ATV is a Polaris Sportsman XP that I purchased new in September Per *** the part number for the seat is ***, it's cost is $plus local tax *** web site is http://www.*** ***-owner*** *** **
*** ** ***
***, please respond that you received my email and will get a replacement seat ordered and sent to me or if you order it through *** as I said I can easily pick it up there I haven't even drove the ATV yet, as we tried to have a cover made for it and you know the rest of the story My shipping bill from UPS to send the seat was about $which is water under the bridge as long as you get me a replacement as soon as possible.Please confirm receipt, thank you ***.*** *** *** ***
*** *** ** ***
***
We apologize for the delayThe credit for return has been put through on Credit Memo # *** in the full amount of $425.43. Transaction ID: ***Payment Method: ***Amount: USD (425.43)Customer Name: *** ***If you need anything else, please let us know
RE: *** & *** Coverking would be most happy to credit the 15% restock fee for both rows; however, this credit would have to go back to the retailer you purchased the seat covers from - retailer could be under one of business names/websites (*** ***, *** *** ***
*** or *** *** ***)After we send this credit to them they, in turn, would then credit this back to youI have already been in contact with their customer service to confirm this can be done.Coverking will also refund shipping cost for the return of the rear row since we were unable to give adequate installation instruction to complete the installation of the rear seat coversWe would need a copy of the shipping charges so we can send a refund check directly to the customer.Regarding the front row, Coverking has no record from the retailer to cancel this orderAny refunds for shipping on the front row would need to be addressed with them (***).I also emailed *** directly to begin the processThank you.
Hello: Order *** shipped via Fed Ex on 9/19/16:***We are very sorry for the delaySometimes the universal items are not in stock and need to be manufactured, which caused the delayI will investigate the current turn around times so we can make the necessary
adjustments on our website if needed. Thank you,***
***'s order is in packing and ready to shipI can email a tracking number as soon as I see that come through.I apologize for the delay; however, the order for the seat covers was placed after our Christmas cut off date and we have been dealing with an abundance of orders post-holiday.Also, I
can see that the charge should still be in the "pending" mode and no charge should have been completed since the item has not shipped yetThis is sometimes confusing when you see a pending charge showing up, but has not gone through yet.Please let us know if you need anything elseI also left a voice mail for *** with this same information.*** ***
Re: ***We apologize that Mr*** has been having an issue with his seat coversI checked further and found that the original order was made for the following:TT9960 (M), 3-ROW MODEL ONLY, 60/Split Bench, w/on dr side, w/rmv hdrst, w/buiarmrestHowever, Mr***
confirmed with us that he has a TWO row model when he ordered for the THREE row model so that is the why there is a fit concernIf his description fits this (below), we can definitely do an even exchange for the rear row for this:TT9824 (R), TWO-ROW MODEL ONLY, 60/Split, w/on driver side, w/remov headrest, w/buiarmrestHave the seat covers already been returned? If not, we can go ahead with the exchange where I would send a *** *x return label for the rear row and put in a replacement order for the correct configurationIf Mr*** has already returned the seat covers, then we would need a copy of his *** *x receipt so we could issue a check for the return.Please let me know how to proceed from here. Very sincerely,***
Mr*** originally ordered charcoal seat covers (SO 14704389), which were sent to him on 9/Upon receipt he was not happy with the color and called to
alert us, so we made an even exchange at our expense to a different color, which was shipped on 10/Per Mr***'s comments, the new set had some straps come loose which he took upon himself to have resewn at a local establishment and proceed install and use the seat covers.
It is Coverking's position that supplying another new set of seat covers free of charge including installation expenses is not warranted. If Mr*** is requesting nominal and reasonable reimbursement for the repair of the straps (which has not been ***ly requested), we are happy to accommodate the requestWe would need to know the amount (we feel $would be appropriate) so we can review the case to proceedIf Mr*** would like to receive the $credit for expenses please confirm on this post and we will issue the creditBest Regards,
*** ***
Coverking
714-850-0303 x***
SO ***I am sorry that Mr*** is having issues with his seat cover fit.It appears that the names Mr*** mentioned were actually from the retailer they purchased from, www.CarID.comCoverking itself does not have anyone working here by those names.However, I put a replacement order through for a new passenger side backrest - Confirmation # *** We do not need the wrong piece backIt looks like the order was placed wrong through CarID - this should have been for a non folding passenger side backrestFold flat (as originally ordered) means the backrest will fold forward toward the dash (NOT recline backwards) until it is full flat and turns into a desklike area.I hope this helps!Thank you,***
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I answered with "I accept their offer" send the seat cover
Regards,
***i ***