Hello:? It appears that [redacted] has already been in contact with Mr [redacted] and has put a replacement order through for the correct pieceThe replacement order # is? [redacted] and this takes up to business days to manufactureWe do not need the wrong piece backThank you.? ***
HelloA replacement order has been made [redacted] for the correct piece, as you had requested in your initial complaint [redacted] from our customer service department had already discussed this with someone (you or Mr***) either via [redacted] or email in order to implement this replacement orderThis item is about ready to ship some time this week as well.? This was originally ordered through [redacted] , which is one of our retailersIt would be up to [redacted] to add more information on their website to let their customer's know the items will be drop shipped from a manufacture (us) since this is not our website.? I hope this helps.***?
SO [redacted] I was in touch with Mr [redacted] regarding this concern and will be working with him on obtaining the correct piece for his middle rowMr [redacted] has agreed to speak with me regarding thisI am placing an order for a new middle row seat bottom for him today, with his approvalIf he does not wish to go ahead with this, then we will investigate on a return with the retailer he purchased fromThank you***
Revdex.com:I have reviewed the? response made by the business in reference to complaint [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I feel it is just more lies on their part "if changes need to be made"? When I ordered I was told through an email from them my order would ship in 2-DAYS it took almost three weeksI received another email from them September stating my item was in production, when I checked back over a week later because it had still not arrived I was told they couldn't even find my orderI guess they way everyone I had contact with from that company has done nothing but lie to me so to say this is an acceptable resolution, no not even close.Regards, [redacted]
SO:? [redacted] Hello:We have already reviewed this with Mr [redacted] along with Auto Anything, the retailer he purchased this fromWe arranged with Auto Anything for a FULL credit once the items have been returnedMr [redacted] has a return authorization # of? [redacted] along with issued Fed return labels for the return & full credit? If you need anything else, please let us knowThank you[redacted] ***
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Good Morning: If [redacted] would like to email me the photos of the issues she is having with the fit, I would be more than happy to address this with herMy email address is: [redacted] Or if she prefers to return the items, I can issue a Return Authorization #When the seat covers are received here, we can then issue a full refundPlease advise how I can helpThank you!, [redacted] Account Manager [redacted] ***
They state that their car covers are guaranteed for months but the treatment they apply to prevent water from leaking through the car cover does not last that long when your car remains outdoorsThey will warranty the item but they claim they don't have any in stock and will need to make one from scratchI have a Mustang, a very, very common vehicleI don't believe that they don't have one in stockThey are sand bagging me to teach me a lesson for trying to file a claimI asked if the new cover would have a better treatment applied and was told noSo, basically we will be doing this all over again in months or soIt has been at least a month since I requested for my cover to be replacedI spent over $for a nice car cover but was sorely disappointed
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The response from business does not address issue stated which is that the product, a car cover, does not fit the car? The business stating that the car cover fit is not a solutionPrevious discussion with the business, the business agreed that the car cover did not fit properly? I do not understand why they would change their mind.Finally, although the product was not purchased directly with the business, the business is the manufacture of the product? The warranty is provided by the manufacture and not the vendor in which I purchased the product? I am asking for the business to honor its own warranty Regards, [redacted] ***
Hello:I'm sorry, but when I read the first request Mr [redacted] requested either a warranty replacement or refundI thought I had answered both options.We can certainly send another cover; however, the fit will be the same since this is fitting correctly nowWith the snug fit of a custom car cover, sometimes it is necessary to fold in one of the mirrors when tucking inside the pocketIf the front of the car cover is not installed, this should allow you to fit the mirror in the pocket and then fold the mirror outI tend to think that the car cover is snugger in the back because of the mirror not being fully inside the pocketI was unable to locate in our support tickets where our Customer Service rep had stated the cover does not fit.Since you requested a refund in your initial email, our suggestion was to allow a return; however, your credit would have to go back through the retailer since they have your moneyThank you,***
Hello:? Order [redacted] shipped via Fed Ex on 9/19/16: [redacted] We are very sorry for the delaySometimes the universal items are not in stock and need to be manufactured, which caused the delayI will investigate the current turn around times so we can make the necessary adjustments on our website if needed.? Thank you,***
Hello:Since we do not have a pattern for this vehicle, Coverking will give a full reimbursement of the seat cover price as well as the original shipping & handling charge once we receive the seat covers backThe Return Authorization # is [redacted] and has been provided to [redacted] *** We apologize for any inconvenience this may have causedThank you[redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response from the business does not fully address the issue on hand Based upon the response it appears that the business is only selectively address issues hereThere has been several communication using their customer system ticket The current response states that they are unable to locate communicate that the cover does not fitYet I received the following back in May 27, [redacted] , May 27, 07:PDT: HelloThank you for contacting Coverking supportI agree and the car cover is off by at least 2cmm on the mirror's area.Can you please tell me your shipping address so we can help you with a replacement?RegardsCoverking Support Team | [redacted] | [redacted] I had follow up with my address and answering several other questions such as make of specific model of my carThe core issue is the cover is actually too tight around the circumference of the bodyWhen placing the cover on the car,even with the mirrors folded, the cover is too tight around the circumference of the body.My initial request was a refund is based upon the warranty as stated on their website It states0-Days: Custom productsFor all our customized covers and mats, you can return the products(s) for a partial refund minus the cost of shippingSince all covers are made to order, a restocking fee of 15% of the price will be applied for all custom productsA full refund will apply only if the product was defective in material or workmanship.As I believe that car cover does not fit it falls in product is defective in workmanship and I had contacted the business within days of receiving the cover, I believe that I should receive a full refundThe warranty claim is against the one who is offering the warranty In this case the manufacture is making the warranty and not the vendor Regards, [redacted] ***
Re: PO [redacted] A credit in the amount of $312.49 was issued on 8/29. This was credited back to the original method of payment Ms. Pena used to make this purchase. Normally it takes 4 to 5 business days to show back up on the card so she should be seeing this any day now. I've attached a copy... of the credit memo to confirm this. Thank you,***
[redacted] 's order is in packing and ready to shipI can email a tracking number as soon as I see that come through.I apologize for the delay; however, the order for the seat covers was placed after our Christmas cut off date and we have been dealing with an abundance of orders post-holiday.Also, I can see that the charge should still be in the "pending" mode and no charge should have been completed since the item has not shipped yetThis is sometimes confusing when you see a pending charge showing up, but has not gone through yet.Please let us know if you need anything elseI also left a voice mail for [redacted] with this same information[redacted] ***
Hello: It appears that [redacted] has already been in contact with Mr [redacted] and has put a replacement order through for the correct pieceThe replacement order # is [redacted] and this takes up to business days to manufactureWe do not need the wrong piece backThank you***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. This business has performed this action and I will consider this complaint resolved Regards, [redacted]
Hello: I reviewed the concerns and can see that we sent what was ordered; however, we did issue a credit for the restock fee in the amount requestedMr [redacted] should see this credit within to business days back on his original credit card usedThank you***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me This includes a full refund of the purchase price as well as the additional shipping charges that I had to pay in order to return the item I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
It appears that when the second order in for the seat covers were made for the PT Cruiser, the material chosen was for black/tan in Neosupreme which is much cheaper than the Neoprene fabricI could not do an even exchange for this in Neosupreme so I exchanged for the higher priced Neoprene which is what was originally ordered back in - so this will match the remaining seat covers in the vehicleThere is a $difference between the materials; however we are offsetting the cost to help this customer in hopes he is satisfied at this time I've requested a Fed Ex return label to be emailed to himWhen we receive the wrong seat covers, we will then manufacture & ship the black/yellow seat covers to this individual at no further cost to him Thank you, [redacted] ***
Hello:? It appears that [redacted] has already been in contact with Mr [redacted] and has put a replacement order through for the correct pieceThe replacement order # is? [redacted] and this takes up to business days to manufactureWe do not need the wrong piece backThank you.? ***
HelloA replacement order has been made [redacted] for the correct piece, as you had requested in your initial complaint [redacted] from our customer service department had already discussed this with someone (you or Mr***) either via [redacted] or email in order to implement this replacement orderThis item is about ready to ship some time this week as well.? This was originally ordered through [redacted] , which is one of our retailersIt would be up to [redacted] to add more information on their website to let their customer's know the items will be drop shipped from a manufacture (us) since this is not our website.? I hope this helps.***?
SO [redacted] I was in touch with Mr [redacted] regarding this concern and will be working with him on obtaining the correct piece for his middle rowMr [redacted] has agreed to speak with me regarding thisI am placing an order for a new middle row seat bottom for him today, with his approvalIf he does not wish to go ahead with this, then we will investigate on a return with the retailer he purchased fromThank you***
Revdex.com:I have reviewed the? response made by the business in reference to complaint [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I feel it is just more lies on their part "if changes need to be made"? When I ordered I was told through an email from them my order would ship in 2-DAYS it took almost three weeksI received another email from them September stating my item was in production, when I checked back over a week later because it had still not arrived I was told they couldn't even find my orderI guess they way everyone I had contact with from that company has done nothing but lie to me so to say this is an acceptable resolution, no not even close.Regards, [redacted]
SO:? [redacted] Hello:We have already reviewed this with Mr [redacted] along with Auto Anything, the retailer he purchased this fromWe arranged with Auto Anything for a FULL credit once the items have been returnedMr [redacted] has a return authorization # of? [redacted] along with issued Fed return labels for the return & full credit? If you need anything else, please let us knowThank you[redacted] ***
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Good Morning: If [redacted] would like to email me the photos of the issues she is having with the fit, I would be more than happy to address this with herMy email address is: [redacted] Or if she prefers to return the items, I can issue a Return Authorization #When the seat covers are received here, we can then issue a full refundPlease advise how I can helpThank you!, [redacted] Account Manager [redacted] ***
They state that their car covers are guaranteed for months but the treatment they apply to prevent water from leaking through the car cover does not last that long when your car remains outdoorsThey will warranty the item but they claim they don't have any in stock and will need to make one from scratchI have a Mustang, a very, very common vehicleI don't believe that they don't have one in stockThey are sand bagging me to teach me a lesson for trying to file a claimI asked if the new cover would have a better treatment applied and was told noSo, basically we will be doing this all over again in months or soIt has been at least a month since I requested for my cover to be replacedI spent over $for a nice car cover but was sorely disappointed
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The response from business does not address issue stated which is that the product, a car cover, does not fit the car? The business stating that the car cover fit is not a solutionPrevious discussion with the business, the business agreed that the car cover did not fit properly? I do not understand why they would change their mind.Finally, although the product was not purchased directly with the business, the business is the manufacture of the product? The warranty is provided by the manufacture and not the vendor in which I purchased the product? I am asking for the business to honor its own warranty Regards, [redacted] ***
Hello:I'm sorry, but when I read the first request Mr [redacted] requested either a warranty replacement or refundI thought I had answered both options.We can certainly send another cover; however, the fit will be the same since this is fitting correctly nowWith the snug fit of a custom car cover, sometimes it is necessary to fold in one of the mirrors when tucking inside the pocketIf the front of the car cover is not installed, this should allow you to fit the mirror in the pocket and then fold the mirror outI tend to think that the car cover is snugger in the back because of the mirror not being fully inside the pocketI was unable to locate in our support tickets where our Customer Service rep had stated the cover does not fit.Since you requested a refund in your initial email, our suggestion was to allow a return; however, your credit would have to go back through the retailer since they have your moneyThank you,***
Hello:? Order [redacted] shipped via Fed Ex on 9/19/16: [redacted] We are very sorry for the delaySometimes the universal items are not in stock and need to be manufactured, which caused the delayI will investigate the current turn around times so we can make the necessary adjustments on our website if needed.? Thank you,***
Hello:Since we do not have a pattern for this vehicle, Coverking will give a full reimbursement of the seat cover price as well as the original shipping & handling charge once we receive the seat covers backThe Return Authorization # is [redacted] and has been provided to [redacted] *** We apologize for any inconvenience this may have causedThank you[redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response from the business does not fully address the issue on hand Based upon the response it appears that the business is only selectively address issues hereThere has been several communication using their customer system ticket The current response states that they are unable to locate communicate that the cover does not fitYet I received the following back in May 27, [redacted] , May 27, 07:PDT: HelloThank you for contacting Coverking supportI agree and the car cover is off by at least 2cmm on the mirror's area.Can you please tell me your shipping address so we can help you with a replacement?RegardsCoverking Support Team | [redacted] | [redacted] I had follow up with my address and answering several other questions such as make of specific model of my carThe core issue is the cover is actually too tight around the circumference of the bodyWhen placing the cover on the car,even with the mirrors folded, the cover is too tight around the circumference of the body.My initial request was a refund is based upon the warranty as stated on their website It states0-Days: Custom productsFor all our customized covers and mats, you can return the products(s) for a partial refund minus the cost of shippingSince all covers are made to order, a restocking fee of 15% of the price will be applied for all custom productsA full refund will apply only if the product was defective in material or workmanship.As I believe that car cover does not fit it falls in product is defective in workmanship and I had contacted the business within days of receiving the cover, I believe that I should receive a full refundThe warranty claim is against the one who is offering the warranty In this case the manufacture is making the warranty and not the vendor Regards, [redacted] ***
Re: PO [redacted] A credit in the amount of $312.49 was issued on 8/29. This was credited back to the original method of payment Ms. Pena used to make this purchase. Normally it takes 4 to 5 business days to show back up on the card so she should be seeing this any day now. I've attached a copy... of the credit memo to confirm this. Thank you,***
[redacted] 's order is in packing and ready to shipI can email a tracking number as soon as I see that come through.I apologize for the delay; however, the order for the seat covers was placed after our Christmas cut off date and we have been dealing with an abundance of orders post-holiday.Also, I can see that the charge should still be in the "pending" mode and no charge should have been completed since the item has not shipped yetThis is sometimes confusing when you see a pending charge showing up, but has not gone through yet.Please let us know if you need anything elseI also left a voice mail for [redacted] with this same information[redacted] ***
Hello: It appears that [redacted] has already been in contact with Mr [redacted] and has put a replacement order through for the correct pieceThe replacement order # is [redacted] and this takes up to business days to manufactureWe do not need the wrong piece backThank you***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. This business has performed this action and I will consider this complaint resolved Regards, [redacted]
Hello: I reviewed the concerns and can see that we sent what was ordered; however, we did issue a credit for the restock fee in the amount requestedMr [redacted] should see this credit within to business days back on his original credit card usedThank you***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me This includes a full refund of the purchase price as well as the additional shipping charges that I had to pay in order to return the item I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
It appears that when the second order in for the seat covers were made for the PT Cruiser, the material chosen was for black/tan in Neosupreme which is much cheaper than the Neoprene fabricI could not do an even exchange for this in Neosupreme so I exchanged for the higher priced Neoprene which is what was originally ordered back in - so this will match the remaining seat covers in the vehicleThere is a $difference between the materials; however we are offsetting the cost to help this customer in hopes he is satisfied at this time I've requested a Fed Ex return label to be emailed to himWhen we receive the wrong seat covers, we will then manufacture & ship the black/yellow seat covers to this individual at no further cost to him Thank you, [redacted] ***