SO: ***From the photos sent, the cover appears to be fitting as intendedWhen installing the mirror pockets, if the cover is not installed on the front of the vehicle then Mr*** should be able to pull the cover over the passenger side mirror, unfold it, then pull the cover over the
front and then then rear of the vehicleOur covers are custom made specifically for this vehicle so the fit is intended to be snug so the cover does not move around once on.Also, the car cover was purchased through one of our retailers (*** ***) so we would no be able to give a refund to Mr***If Mr*** wishes to return the cover to *** *** he would have to initiate directly with themBut, if you let us know his intentions, then I can let *** *** know we will accept the return and credit *** *** once the cover is received here.I hope this helps,***
We apologize for the mix up in this orderWe are making a new replacement molded dash cover and I will email the tracking # to Mr*** as soon as it shipsThank you.***
Customer ordered seat covers in *** *** *** I entered the replacement order and inspected the product before shipping out and confirmed we sent him the color ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response from the business does not fully address the issue on hand Based upon the response it appears that the business is only selectively address issues hereThere has been several communication using their customer system ticket The current response states that they are unable to locate communicate that the cover does not fitYet I received the following back in May 27, 2016.*** ***, May 27, 07:PDT: HelloThank you for contacting Coverking supportI agree and the car cover is off by at least 2cmm on the mirror's area.Can you please tell me your shipping address so we can help you with a replacement?RegardsCoverking Support Team | *** | *** I had follow up with my address and answering several other questions such as make of specific model of my carThe core issue is the cover is actually too tight around the circumference of the bodyWhen placing the cover on the car,even with the mirrors folded, the cover is too tight around the circumference of the body.My initial request was a refund is based upon the warranty as stated on their website It states0-Days: Custom productsFor all our customized covers and mats, you can return the products(s) for a partial refund minus the cost of shippingSince all covers are made to order, a restocking fee of 15% of the price will be applied for all custom productsA full refund will apply only if the product was defective in material or workmanship.As I believe that car cover does not fit it falls in product is defective in workmanship and I had contacted the business within days of receiving the cover, I believe that I should receive a full refund. The warranty claim is against the one who is offering the warranty In this case the manufacture is making the warranty and not the vendor
Regards,
*** ***
Revdex.com:
The last response for Coverking seems to be moving closer to an acknowledgement of what really happenedMy advice for potential future clients is to always keep a "paper trail" (written trail) for their orders and be ready to use Revdex.com in case Coverking will try using again this kind of ruthless, predatory technique. For me personally, the total absence of ethics had a name and this was *** ***, an individual anyone should avoidHaving said all this, I now consider my complaint as solved
Regards,
*** ***
Good Morning:If *** would like to email me the photos of the issues she is having with the fit, I would be more than happy to address this with herMy email address is: ***. Or if she prefers to return the items, I can issue a Return Authorization #When the seat
covers are received here, we can then issue a full refund.Please advise how I can help.Thank you!,*** ***Account Manager*** *** ***
SO: ***From the photos sent, the cover appears to be fitting as intendedWhen installing the mirror pockets, if the cover is not installed on the front of the vehicle then Mr*** should be able to pull the cover over the passenger side mirror, unfold it, then pull the cover over the
front and then then rear of the vehicleOur covers are custom made specifically for this vehicle so the fit is intended to be snug so the cover does not move around once on.Also, the car cover was purchased through one of our retailers (*** ***) so we would no be able to give a refund to Mr***If Mr*** wishes to return the cover to *** *** he would have to initiate directly with themBut, if you let us know his intentions, then I can let *** *** know we will accept the return and credit *** *** once the cover is received here.I hope this helps,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Thanks for your speedy handling.Can you calendar the matter for days to confirm receipt of replacement piece?(I have never had communication from "***"The same promise was made in one email, and in the same communication, it was stated that I had to contact a 3rd party for assistance.)Second part, clarifying website so that a buyer knows which vendor they are dealing with. That has not been addressed. Thanks again
In response to your initial request, we issued a credit back to *** for the amount of the 15% restock fee we deductedWhen looking at the options available for a ***, there are none available for a non removable headrest, which you claim you have This was plainly described in all of the pattern descriptionsI apologize that our Customer Service rep did not take further action to stress this and give you the option of cancelling your order instead I will surely counsel him on this omissionIf there is anything else we can do for you, please let me know
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
My response to ***
***, I did receive a note from the Revdex.com that evidently my seat is missing in action at your facility Sorry to hear that, I understand that things happen I copied *** *** on this email as this is where I purchased the new ATV back in September *** *** is the owner and she has all my info and this is where I suggest that you buy the replacement seat from as I can pick it up there pretty easyMy ATV is a Polaris Sportsman XP that I purchased new in September Per *** the part number for the seat is ***, it's cost is $plus local tax
*** web site is http://www.***
*** ***-owner
*** *** **
*** ** ***
***
***, please respond that you received my email and will get a replacement seat ordered and sent to me or if you order it through *** as I said I can easily pick it up there I haven't even drove the ATV yet, as we tried to have a cover made for it and you know the rest of the story My shipping bill from UPS to send the seat was about $which is water under the bridge as long as you get me a replacement as soon as possiblePlease confirm receipt, thank you *** ***
*** *** ***
*** *** ** ***
***
Re: PO ***A credit in the amount of $was issued on 8/This was credited back to the original method of payment MsPena used to make this purchaseNormally it takes to business days to show back up on the card so she should be seeing this any day nowI've attached a copy
of the credit memo to confirm thisThank you,***
They refunded my money finallySad I had to go through all this to get a refund due to me. Thanks, Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Richard ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There are two sets of the seat covers: one is the first row set and the other one is the second row setThe second row set is undamaged and thus the return has been accepted alreadyBut now I am requesting the return and refund of the first row cover setAs shown in the order details, there are two parts of the whole orderOne part has been returned already but I need the business to refund me the other part -- the first row seat coversI contacted carId to try to request the return, but they refusedThe carid responded to me as the following shown:Dear ***Thank you for getting backPlease be aware the 2d Row has already been delivered to the manufacturerYou will be refunded within the next 24-business hoursOnce it is done, you will receive an e-mail confirmation letter.As per the 1st Row, unfortunately, the manufacturer has denied the return.Please let me know if you have any questions.Thank you and have a good day.Sincerely,Please refer to the attachment for the order details.So I think my problem was not solved, I need coverking to accept the return of the 1st row cover seat and refund me in the full amount.Thank you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
It appears that when the second order in for the seat covers were made for the PT Cruiser, the material chosen was for black/tan in Neosupreme which is much cheaper than the Neoprene fabricI could not do an even exchange for this in Neosupreme so I exchanged for the higher priced Neoprene
which is what was originally ordered back in - so this will match the remaining seat covers in the vehicleThere is a $difference between the materials; however we are offsetting the cost to help this customer in hopes he is satisfied at this time. I've requested a Fed Ex return label to be emailed to himWhen we receive the wrong seat covers, we will then manufacture & ship the black/yellow seat covers to this individual at no further cost to him. Thank you,*** ***
Dear Mr***,
We have made a replacement car cover per the customer's wishes and requirements at no chargeThe order number is ***This order has shipped as of 02/07/Here is the FedEx tracking number ***We apologize for the inconvenience
Revdex.com:I am in agreement of everything but the shipment costs for the front seatsCover King has stated they never received a cancellation request from anyone yet here is the email from the company with what was sent to cover king after I called and talked to customer service rep and told him my issue as far as not wanting said front seat coversHe checked the order and told me that they haven't shipped yet that all I had to do was call the company that I ordered them through for them to cancelThis was all done on the same day. *** *** To'***'CC'*** Customer Service'Today at 9:31 AM Here is the email I sent to Covering…and there reply See below Sorry unable to cancel this order, here is the tracking # *** On Mon, Jul 18, at 12:PM, *** *** wrote:Customer would like to CANCEL orderCustomer spoke to Customer service atCoverking about this already..Please send email to confirm order is canceledThank you** ***Sales Managerwww.***.com*** Not sure way they are saying I did not send an email to them ** ***Sales Managerwww.***.com*** I feel that the company Deliberately sent out the covers and or the employee in customer service was too lazy to cancel the orderWhy is it one employee on the same day within minuets of an email and phone call have different answers? I feel this is cover kings issue and not me as a consumer when I asked to cancel and was told no problem.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
everything in previous rectification of this dipute is in agreement except me not getting the shipping reimbursement of the money spent for the front seats as wellIf we can get the full reimbursement for the front seats as well we will be satisfied with all previous commitments and this new request of shipping reimbursement of front seat covers
Regards,
*** ***
I received the covers the passenger seat has a small stain and the fit is absolutely horrendous I would like a refund for my purchase
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you for resolving this issue
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThe two row model that you have mentioned should workNo, I have not returned the incorrect seat covers yetI will be satisfied with the correct seat covers
Regards,
*** ***
SO: ***From the photos sent, the cover appears to be fitting as intendedWhen installing the mirror pockets, if the cover is not installed on the front of the vehicle then Mr*** should be able to pull the cover over the passenger side mirror, unfold it, then pull the cover over the
front and then then rear of the vehicleOur covers are custom made specifically for this vehicle so the fit is intended to be snug so the cover does not move around once on.Also, the car cover was purchased through one of our retailers (*** ***) so we would no be able to give a refund to Mr***If Mr*** wishes to return the cover to *** *** he would have to initiate directly with themBut, if you let us know his intentions, then I can let *** *** know we will accept the return and credit *** *** once the cover is received here.I hope this helps,***
We apologize for the mix up in this orderWe are making a new replacement molded dash cover and I will email the tracking # to Mr*** as soon as it shipsThank you.***
Customer ordered seat covers in *** *** *** I entered the replacement order and inspected the product before shipping out and confirmed we sent him the color ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response from the business does not fully address the issue on hand Based upon the response it appears that the business is only selectively address issues hereThere has been several communication using their customer system ticket The current response states that they are unable to locate communicate that the cover does not fitYet I received the following back in May 27, 2016.*** ***, May 27, 07:PDT: HelloThank you for contacting Coverking supportI agree and the car cover is off by at least 2cmm on the mirror's area.Can you please tell me your shipping address so we can help you with a replacement?RegardsCoverking Support Team | *** | *** I had follow up with my address and answering several other questions such as make of specific model of my carThe core issue is the cover is actually too tight around the circumference of the bodyWhen placing the cover on the car,even with the mirrors folded, the cover is too tight around the circumference of the body.My initial request was a refund is based upon the warranty as stated on their website It states0-Days: Custom productsFor all our customized covers and mats, you can return the products(s) for a partial refund minus the cost of shippingSince all covers are made to order, a restocking fee of 15% of the price will be applied for all custom productsA full refund will apply only if the product was defective in material or workmanship.As I believe that car cover does not fit it falls in product is defective in workmanship and I had contacted the business within days of receiving the cover, I believe that I should receive a full refund. The warranty claim is against the one who is offering the warranty In this case the manufacture is making the warranty and not the vendor
Regards,
*** ***
Revdex.com:
The last response for Coverking seems to be moving closer to an acknowledgement of what really happenedMy advice for potential future clients is to always keep a "paper trail" (written trail) for their orders and be ready to use Revdex.com in case Coverking will try using again this kind of ruthless, predatory technique. For me personally, the total absence of ethics had a name and this was *** ***, an individual anyone should avoidHaving said all this, I now consider my complaint as solved
Regards,
*** ***
Good Morning:If *** would like to email me the photos of the issues she is having with the fit, I would be more than happy to address this with herMy email address is: ***. Or if she prefers to return the items, I can issue a Return Authorization #When the seat
covers are received here, we can then issue a full refund.Please advise how I can help.Thank you!,*** ***Account Manager*** *** ***
SO: ***From the photos sent, the cover appears to be fitting as intendedWhen installing the mirror pockets, if the cover is not installed on the front of the vehicle then Mr*** should be able to pull the cover over the passenger side mirror, unfold it, then pull the cover over the
front and then then rear of the vehicleOur covers are custom made specifically for this vehicle so the fit is intended to be snug so the cover does not move around once on.Also, the car cover was purchased through one of our retailers (*** ***) so we would no be able to give a refund to Mr***If Mr*** wishes to return the cover to *** *** he would have to initiate directly with themBut, if you let us know his intentions, then I can let *** *** know we will accept the return and credit *** *** once the cover is received here.I hope this helps,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Thanks for your speedy handling.Can you calendar the matter for days to confirm receipt of replacement piece?(I have never had communication from "***"The same promise was made in one email, and in the same communication, it was stated that I had to contact a 3rd party for assistance.)Second part, clarifying website so that a buyer knows which vendor they are dealing with. That has not been addressed. Thanks again
In response to your initial request, we issued a credit back to *** for the amount of the 15% restock fee we deductedWhen looking at the options available for a ***, there are none available for a non removable headrest, which you claim you have This was plainly described in all of the pattern descriptionsI apologize that our Customer Service rep did not take further action to stress this and give you the option of cancelling your order instead I will surely counsel him on this omissionIf there is anything else we can do for you, please let me know
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
My response to ***
***, I did receive a note from the Revdex.com that evidently my seat is missing in action at your facility Sorry to hear that, I understand that things happen I copied *** *** on this email as this is where I purchased the new ATV back in September *** *** is the owner and she has all my info and this is where I suggest that you buy the replacement seat from as I can pick it up there pretty easyMy ATV is a Polaris Sportsman XP that I purchased new in September Per *** the part number for the seat is ***, it's cost is $plus local tax
*** web site is http://www.***
*** ***-owner
*** *** **
*** ** ***
***
***, please respond that you received my email and will get a replacement seat ordered and sent to me or if you order it through *** as I said I can easily pick it up there I haven't even drove the ATV yet, as we tried to have a cover made for it and you know the rest of the story My shipping bill from UPS to send the seat was about $which is water under the bridge as long as you get me a replacement as soon as possiblePlease confirm receipt, thank you *** ***
*** *** ***
*** *** ** ***
***
Re: PO ***A credit in the amount of $was issued on 8/This was credited back to the original method of payment MsPena used to make this purchaseNormally it takes to business days to show back up on the card so she should be seeing this any day nowI've attached a copy
of the credit memo to confirm thisThank you,***
They refunded my money finallySad I had to go through all this to get a refund due to me. Thanks, Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Richard ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There are two sets of the seat covers: one is the first row set and the other one is the second row setThe second row set is undamaged and thus the return has been accepted alreadyBut now I am requesting the return and refund of the first row cover setAs shown in the order details, there are two parts of the whole orderOne part has been returned already but I need the business to refund me the other part -- the first row seat coversI contacted carId to try to request the return, but they refusedThe carid responded to me as the following shown:Dear ***Thank you for getting backPlease be aware the 2d Row has already been delivered to the manufacturerYou will be refunded within the next 24-business hoursOnce it is done, you will receive an e-mail confirmation letter.As per the 1st Row, unfortunately, the manufacturer has denied the return.Please let me know if you have any questions.Thank you and have a good day.Sincerely,Please refer to the attachment for the order details.So I think my problem was not solved, I need coverking to accept the return of the 1st row cover seat and refund me in the full amount.Thank you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
It appears that when the second order in for the seat covers were made for the PT Cruiser, the material chosen was for black/tan in Neosupreme which is much cheaper than the Neoprene fabricI could not do an even exchange for this in Neosupreme so I exchanged for the higher priced Neoprene
which is what was originally ordered back in - so this will match the remaining seat covers in the vehicleThere is a $difference between the materials; however we are offsetting the cost to help this customer in hopes he is satisfied at this time. I've requested a Fed Ex return label to be emailed to himWhen we receive the wrong seat covers, we will then manufacture & ship the black/yellow seat covers to this individual at no further cost to him. Thank you,*** ***
Dear Mr***,
We have made a replacement car cover per the customer's wishes and requirements at no chargeThe order number is ***This order has shipped as of 02/07/Here is the FedEx tracking number ***We apologize for the inconvenience
Revdex.com:I am in agreement of everything but the shipment costs for the front seatsCover King has stated they never received a cancellation request from anyone yet here is the email from the company with what was sent to cover king after I called and talked to customer service rep and told him my issue as far as not wanting said front seat coversHe checked the order and told me that they haven't shipped yet that all I had to do was call the company that I ordered them through for them to cancelThis was all done on the same day. *** *** To'***'CC'*** Customer Service'Today at 9:31 AM Here is the email I sent to Covering…and there reply See below Sorry unable to cancel this order, here is the tracking # *** On Mon, Jul 18, at 12:PM, *** *** wrote:Customer would like to CANCEL orderCustomer spoke to Customer service atCoverking about this already..Please send email to confirm order is canceledThank you** ***Sales Managerwww.***.com*** Not sure way they are saying I did not send an email to them ** ***Sales Managerwww.***.com*** I feel that the company Deliberately sent out the covers and or the employee in customer service was too lazy to cancel the orderWhy is it one employee on the same day within minuets of an email and phone call have different answers? I feel this is cover kings issue and not me as a consumer when I asked to cancel and was told no problem.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
everything in previous rectification of this dipute is in agreement except me not getting the shipping reimbursement of the money spent for the front seats as wellIf we can get the full reimbursement for the front seats as well we will be satisfied with all previous commitments and this new request of shipping reimbursement of front seat covers
Regards,
*** ***
I received the covers the passenger seat has a small stain and the fit is absolutely horrendous I would like a refund for my purchase
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you for resolving this issue
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThe two row model that you have mentioned should workNo, I have not returned the incorrect seat covers yetI will be satisfied with the correct seat covers
Regards,
*** ***