Re: *** * ** *** * ** ***Hello:Our outdoor covers all come with grommets for the lock & cable installed in pockets by the door; however, the lock & cable needs to be ordered separately from the car cover itselfIt is not included in the purchase as a
combo/set.I can send out a free storage bag and a lock & cable if Mr*** wishes to keep the cover.Or, if he still wishes to return the cover then I can either waive the 15% restock fee OR email a shipping label to bring the item back here but not bothIt would be to Mr***'s advantage for us to waive the restock fee since that is the greater cost.Can you please respond with how Mr*** would like this to be handled and I will promptly replyThank you,*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hello:We were not able to locate the missing seat so we would like to begin the process of sending a replacementI would ask that *** please provide the part # of the seat to me so we can order a new one for herI can be reached at: *** to begin thisThank you!***
Dear *** ***,
If you wish to return the product we will issue an RMA to have the product shipped back to us and we will refund your purchaseTo start this process please contact us at Coverking.
Best regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There is noting that you can do for me anymore, it's to late for thatMaybe you could teach honesty to your workers, I dealt with at least different employes and everyone of them lied to meSeems like part of their orientation to your company must be how to lie to the customers and tell the what they'd like to hear, not the truthTell your people to be honest, if the first person I had contact with had told me it was going to take longer it would have been fine, but they started the trail of lies that no one was willing to stopThey would tell me what they thought I wanted to hear, not what was the truthI know this seems like a simple thing and maybe a silly thing to be upset about but it's not
Regards,
*** *** ***
HelloA replacement order has been made *** for the correct piece, as you had requested in your initial complaint*** from our customer service department had already discussed this with someone (you or Mr***) either via *** or email in order to implement this replacement orderThis item is about ready to ship some time this week as well.
This was originally ordered through *** *** ***, which is one of our retailersIt would be up to *** *** *** to add more information on their website to let their customer's know the items will be drop shipped from a manufacture (us) since this is not our website.
I hope this helps***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
THANK YOU Revdex.com!!! You have done what I and Wall Mart could not do with a ton of phone calls, and that is to get some satisfaction from CoverKing! (I believe the majority of the problem is with their CSR ***.)After almost a year of fighting, I have received my seat covers with your help within two weeks. They are installed and fit and look greatThis would not have happened without the clout of the Revdex.com.Thanks again,*** ***
Hello:I responded to Mr*** to let him know that we are working on getting a pattern for the Focus to fit his front row right nowIt may take a couple weeks to measure and add this pattern inWe can get that to Mr*** as soon as possible or we can issue a credit for the front
row if he decides he does not want to waitI am just waiting to hear back from him for his decision.Thank you,***
PO ***
Hello:
It appears Mr*** has been dealing with Auto Anything all along with his concern but I would like to help him from CoverkingIt sounds like he may have received a misboxed item and I would like to correct this for himAll I would need from him is a photo
showing the wrong color of the car cover so I can go ahead with processing his replacement order and request a Fed Ex label to email to him for the return of the wrong coverI am now waiting to hear back from Mr***He does have my email address and phone # to contact me for anything furtherThank you.*** ***
Hello *** * ***,
sans-serif;">We
apologize for the lack of information and the way you were treatedWe
value our customers and strive to provide the best customer service
possibleWe will cancel the order and process a credit to Auto Zone
You should have no trouble receiving your money back from them
Best Regards,
*** ***
PO ***Hello:It appears Mr*** has been dealing with Auto Anything all along with his concern but I would like to help him from CoverkingIt sounds like he may have received a misboxed item and I would like to correct this for himAll I would need from him is a photo showing the wrong
color of the car cover so I can go ahead with processing his replacement order and request a Fed Ex label to email to him for the return of the wrong coverI am now waiting to hear back from Mr***He does have my email address and phone # to contact me for anything furtherThank you.*** ***
Hello:From our records, I can see that Mr*** ordered sets of seat covers and a steering wheel coverAt this time, sets of seat covers were cancelledThe only items that shipped was one set of custom seat covers and a steering wheel coverThe total charged was for $144.83. I see
credits made here as follows:*** Credit Memo for $for the custom seat covers minus a 15% restock feeThis refund was made today, 4/22/so it may take up to business days to show back up on your card.*** Credit Memo for $6.71, the full amount since this is not a custom item.At this point, we would not reimburse for the other sets of seat cover that were cancelled and never sentIf I am missing something, please advise and I will be more than happy to investigate furtherThank you.***
I recently filed a business complaint with you I need to have the complaint dropped I was able to get my money back from walmart where I had originally purchased the seat cover card from
Coverking
Thank you so much for your help
*** ***
Re: PO ***
A credit in the amount of $was issued on 8/This was credited back to the original method of payment MsPena used to make this purchaseNormally it takes to business days to show back up on the card so she should be seeing this any day nowI've
attached a copy of the credit memo to confirm thisThank you,***
I see that one of our CS reps have already issued a return authorization (RMA) #*** on 9/29/I could find no request from Car ID to cancel order, I'm sorry this happenedWe do accept returns from Car ID within a day parameter and this item is well within that.Mr*** should write
the RMA # *** on the box and return to:Coverking*** * *** **
*** ** ***We will issue a refund to Car ID once the items are received here and Car ID should then issue you a creditWe cannot issue a credit since the purchase was made through Car ID.I hope this helpsIf you need anything else, please let us know.***
PO ***Hello:It appears Mr*** has been dealing with Auto Anything all along with his concern but I would like to help him from CoverkingIt sounds like he may have received a misboxed item and I would like to correct this for himAll I would need from him is a photo showing the wrong
color of the car cover so I can go ahead with processing his replacement order and request a Fed Ex label to email to him for the return of the wrong coverI am now waiting to hear back from Mr***He does have my email address and phone # to contact me for anything furtherThank you.*** ***
Hello:I spoke directly with Mr*** today and I am putting a replacement order through for the entire driver side of his front seat cover set as this is what was returned to usThe replacement order # is ***Mr*** appeared to be satisfied with this solution, I hopeHe also has my
direct contact information if he should need anything else.Thank you,*** ***
"margin: 0in 0in 0.0001pt background-">Mr***,
Your product shipped 2/10/Fedex tracking # ***
It was delivered on 2/14/at 3:pm
We sincerely apologize for the delay of your shipment
Please let us know if we can be of further assistance
*** ***
Level Customer Support
Re: *** * ** *** * ** ***Hello:Our outdoor covers all come with grommets for the lock & cable installed in pockets by the door; however, the lock & cable needs to be ordered separately from the car cover itselfIt is not included in the purchase as a
combo/set.I can send out a free storage bag and a lock & cable if Mr*** wishes to keep the cover.Or, if he still wishes to return the cover then I can either waive the 15% restock fee OR email a shipping label to bring the item back here but not bothIt would be to Mr***'s advantage for us to waive the restock fee since that is the greater cost.Can you please respond with how Mr*** would like this to be handled and I will promptly replyThank you,*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hello:We were not able to locate the missing seat so we would like to begin the process of sending a replacementI would ask that *** please provide the part # of the seat to me so we can order a new one for herI can be reached at: *** to begin thisThank you!***
Dear *** ***,
If you wish to return the product we will issue an RMA to have the product shipped back to us and we will refund your purchaseTo start this process please contact us at Coverking.
Best regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There is noting that you can do for me anymore, it's to late for thatMaybe you could teach honesty to your workers, I dealt with at least different employes and everyone of them lied to meSeems like part of their orientation to your company must be how to lie to the customers and tell the what they'd like to hear, not the truthTell your people to be honest, if the first person I had contact with had told me it was going to take longer it would have been fine, but they started the trail of lies that no one was willing to stopThey would tell me what they thought I wanted to hear, not what was the truthI know this seems like a simple thing and maybe a silly thing to be upset about but it's not
Regards,
*** *** ***
HelloA replacement order has been made *** for the correct piece, as you had requested in your initial complaint*** from our customer service department had already discussed this with someone (you or Mr***) either via *** or email in order to implement this replacement orderThis item is about ready to ship some time this week as well.
This was originally ordered through *** *** ***, which is one of our retailersIt would be up to *** *** *** to add more information on their website to let their customer's know the items will be drop shipped from a manufacture (us) since this is not our website.
I hope this helps***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
THANK YOU Revdex.com!!! You have done what I and Wall Mart could not do with a ton of phone calls, and that is to get some satisfaction from CoverKing! (I believe the majority of the problem is with their CSR ***.)After almost a year of fighting, I have received my seat covers with your help within two weeks. They are installed and fit and look greatThis would not have happened without the clout of the Revdex.com.Thanks again,*** ***
Hello:I responded to Mr*** to let him know that we are working on getting a pattern for the Focus to fit his front row right nowIt may take a couple weeks to measure and add this pattern inWe can get that to Mr*** as soon as possible or we can issue a credit for the front
row if he decides he does not want to waitI am just waiting to hear back from him for his decision.Thank you,***
PO ***
Hello:
It appears Mr*** has been dealing with Auto Anything all along with his concern but I would like to help him from CoverkingIt sounds like he may have received a misboxed item and I would like to correct this for himAll I would need from him is a photo
showing the wrong color of the car cover so I can go ahead with processing his replacement order and request a Fed Ex label to email to him for the return of the wrong coverI am now waiting to hear back from Mr***He does have my email address and phone # to contact me for anything furtherThank you.*** ***
Hello *** * ***,
sans-serif;">We
apologize for the lack of information and the way you were treatedWe
value our customers and strive to provide the best customer service
possibleWe will cancel the order and process a credit to Auto Zone
You should have no trouble receiving your money back from them
Best Regards,
*** ***
PO ***Hello:It appears Mr*** has been dealing with Auto Anything all along with his concern but I would like to help him from CoverkingIt sounds like he may have received a misboxed item and I would like to correct this for himAll I would need from him is a photo showing the wrong
color of the car cover so I can go ahead with processing his replacement order and request a Fed Ex label to email to him for the return of the wrong coverI am now waiting to hear back from Mr***He does have my email address and phone # to contact me for anything furtherThank you.*** ***
Hello:From our records, I can see that Mr*** ordered sets of seat covers and a steering wheel coverAt this time, sets of seat covers were cancelledThe only items that shipped was one set of custom seat covers and a steering wheel coverThe total charged was for $144.83. I see
credits made here as follows:*** Credit Memo for $for the custom seat covers minus a 15% restock feeThis refund was made today, 4/22/so it may take up to business days to show back up on your card.*** Credit Memo for $6.71, the full amount since this is not a custom item.At this point, we would not reimburse for the other sets of seat cover that were cancelled and never sentIf I am missing something, please advise and I will be more than happy to investigate furtherThank you.***
I recently filed a business complaint with you I need to have the complaint dropped I was able to get my money back from walmart where I had originally purchased the seat cover card from
Coverking
Thank you so much for your help
*** ***
Re: PO ***
A credit in the amount of $was issued on 8/This was credited back to the original method of payment MsPena used to make this purchaseNormally it takes to business days to show back up on the card so she should be seeing this any day nowI've
attached a copy of the credit memo to confirm thisThank you,***
I see that one of our CS reps have already issued a return authorization (RMA) #*** on 9/29/I could find no request from Car ID to cancel order, I'm sorry this happenedWe do accept returns from Car ID within a day parameter and this item is well within that.Mr*** should write
the RMA # *** on the box and return to:Coverking*** * *** **
*** ** ***We will issue a refund to Car ID once the items are received here and Car ID should then issue you a creditWe cannot issue a credit since the purchase was made through Car ID.I hope this helpsIf you need anything else, please let us know.***
PO ***Hello:It appears Mr*** has been dealing with Auto Anything all along with his concern but I would like to help him from CoverkingIt sounds like he may have received a misboxed item and I would like to correct this for himAll I would need from him is a photo showing the wrong
color of the car cover so I can go ahead with processing his replacement order and request a Fed Ex label to email to him for the return of the wrong coverI am now waiting to hear back from Mr***He does have my email address and phone # to contact me for anything furtherThank you.*** ***
Hello:I spoke directly with Mr*** today and I am putting a replacement order through for the entire driver side of his front seat cover set as this is what was returned to usThe replacement order # is ***Mr*** appeared to be satisfied with this solution, I hopeHe also has my
direct contact information if he should need anything else.Thank you,*** ***
"margin: 0in 0in 0.0001pt background-">Mr***,
Your product shipped 2/10/Fedex tracking # ***
It was delivered on 2/14/at 3:pm
We sincerely apologize for the delay of your shipment
Please let us know if we can be of further assistance
*** ***
Level Customer Support
What is Mr*** *** looking for at this time if we responded to his complaint & he has the items he ordered on #***Can he be more specific please?