Hello. A replacement order has been made [redacted] for the correct piece, as you had requested in your initial complaint. [redacted] from our customer service department had already discussed this with someone (you or Mr. [redacted]) either via [redacted] or email in order to implement this replacement order. This item is about ready to ship some time this week as well. This was originally ordered through [redacted], which is one of our retailers. It would be up to [redacted] to add more information on their website to let their customer's know the items will be drop shipped from a manufacture (us) since this is not our website. I hope this helps.[redacted]
Hello:I left a voice mail for Mr. [redacted] to let him know that both sets of his seat covers will be shipping this week. I will email him with the tracking #'s as soon as they are available. I also apologized for the delay in manufacturing time. Please let us know if you or Mr. [redacted] needs anything...
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To: [redacted] (at Coverking)I would like to know if you have examined those two links:[redacted](may have to paste the link in your browser)?If so, how do you conclude that my description of the order was vague or incorrect and how did you conclude that you shipped the correct product for a [redacted]?
Regards,
[redacted]
Hello:Re: [redacted]I am very sorry that there was a misunderstanding in the ordering of the seat covers. I spoke to Stephanie, [redacted]'s girlfriend, today to confirm which missing pieces are needed since there were a couple of different options here. We will send the complete missing middle...
pieces for this truck. The manufacturing process takes approximately 10 business days. I hope this helps. If there is anything else that is needed, [redacted] is always welcome to call me at Coverking (ext [redacted]) so I can help further. Thank you.[redacted]
Hello:
I reviewed the concerns and can see that we sent what was ordered; however, we did issue a credit for the restock fee in the amount requested. Mr. [redacted] should see this credit within 4 to 5 business days back on his original credit card used. Thank...
Re: [redacted] ** [redacted] ** [redacted]Hello:Our outdoor covers all come with grommets for the lock & cable installed in pockets by the door; however, the lock & cable needs to be ordered separately from the car cover itself. It is not included in the purchase as a...
combo/set.I can send out a free storage bag and a lock & cable if Mr. [redacted] wishes to keep the cover.Or, if he still wishes to return the cover then I can either waive the 15% restock fee OR email a shipping label to bring the item back here but not both. It would be to Mr. [redacted]'s advantage for us to waive the restock fee since that is the greater cost.Can you please respond with how Mr. [redacted] would like this to be handled and I will promptly reply. Thank you,[redacted]
Revdex.com,
Please close by Revdex.com complaint. I have reached an agreement with the seller ( Auto Barn) to refund me in full for the cost of the seat covers....
Although I still believe COVERKING should be investigated for it's business practices, and shott product I do not have grounds to move forward.
Sincerely
[redacted] T. [redacted]
Hello:Since we do not have a pattern for this vehicle, Coverking will give a full reimbursement of the seat cover price as well as the original shipping & handling charge once we receive the seat covers back. The Return Authorization # is [redacted] and has been provided to [redacted]....
We apologize for any inconvenience this may have caused. Thank you.[redacted]
Good Morning:
If [redacted] would like to email me the photos of the issues she is having with the fit, I would be more than happy to address this with her. My email address is: [redacted].
Or if she prefers to return the items, I...
can issue a Return Authorization #. When the seat covers are received here, we can then issue a full refund.
Please advise how I can help.
Thank you!,
[redacted]
Account Manager
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To: [redacted] (at Coverking)
I would like to know if you have examined those two links:
[redacted]
(may have to paste the link in your browser)
?
If so, how do you conclude that my description of the order was vague or incorrect and how did you conclude that you shipped the correct product for a [redacted]?
Regards,
[redacted]
Re: [redacted]
Hello:
Upon review of the comcern, this was ordered through one of our retailers: Auto Mat Store. We do not have any control over what they post/advertise regarding our products. However, this is true - the genuine leather on our custom seat...
covers are on the seating surfaces of the seat covers only, with leatherette material on sides and back. This is the norm throughout the industry, even through OEM.
One of our Salesmen did address this and sent out Fed Ex return labels for a return for a full refund. I don't see that these labels were used, both expired, but I will request a new set to be emailed to: [redacted]@yahoo.com. As soon as Mr. [redacted] returns the order to us by using these labels we will issue a full refund.
Also, it appears that both boxes were shipped (master packed) together under the Fed Ex tracking # of [redacted] and signed for by [redacted]
Please let us know you if you need anything else. Thank you,
[redacted]
Hello:We were not able to locate the missing seat so we would like to begin the process of sending a replacement. I would ask that [redacted] please provide the part # of the seat to me so we can order a new one for her. I can be reached at: [redacted] to begin this. Thank you![redacted]
Order #[redacted]Hello:Due to the high volume of holiday orders, we do have a section on our website stating the turn around for seat covers is approximately 15-20 working days instead of the normal 10 days. Here are the Fed Ex tracking #'s for both rows:[redacted] - delivery...
12/5[redacted] - delivered 12/22If you need anything else, please let me know. Thank you.[redacted]Customer Servicse Representative.
Hello: It appears that [redacted] has already been in contact with Mr. [redacted] and has put a replacement order through for the correct piece. The replacement order # is [redacted] and this takes up to 10 business days to manufacture. We do not need the wrong piece back. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hello the company has contacted me reference instructions to obtain a refund. Thank you for your assistance
Regards,
[redacted]
It appears that when the second order in 2015 for the seat covers were made for the PT Cruiser, the material chosen was for black/tan in Neosupreme which is much cheaper than the Neoprene fabric. I could not do an even exchange for this in Neosupreme so I exchanged for the higher priced Neoprene...
which is what was originally ordered back in 2014 - so this will match the remaining seat covers in the vehicle. There is a $100 difference between the 2 materials; however we are offsetting the cost to help this customer in hopes he is satisfied at this time.
I've requested a Fed Ex return label to be emailed to him. When we receive the wrong seat covers, we will then manufacture & ship the black/yellow seat covers to this individual at no further cost to him.
Thank you,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. This business has performed this action and I will consider this complaint resolved.
Regards,
[redacted]
Hi [redacted]:
It appears that both rows of seat covers were purchased through one of our retailers: [redacted] therefore, we could not issue a refund to this individual. He would need to pursue that through the retailer her purchased both sets from.
I see that we did issue a full credit for the front row (that the customer was experiencing issues with) back to Car ID. When the rear row was returned, we issued a normal credit back to Car ID with our 15% restock fee.
I hope this helps to resolve the issue. Thank you.
[redacted]
Hello. A replacement order has been made [redacted] for the correct piece, as you had requested in your initial complaint. [redacted] from our customer service department had already discussed this with someone (you or Mr. [redacted]) either via [redacted] or email in order to implement this replacement order. This item is about ready to ship some time this week as well. This was originally ordered through [redacted], which is one of our retailers. It would be up to [redacted] to add more information on their website to let their customer's know the items will be drop shipped from a manufacture (us) since this is not our website. I hope this helps.[redacted]
Hello:I left a voice mail for Mr. [redacted] to let him know that both sets of his seat covers will be shipping this week. I will email him with the tracking #'s as soon as they are available. I also apologized for the delay in manufacturing time. Please let us know if you or Mr. [redacted] needs anything...
else. Thank you,[redacted]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To: [redacted] (at Coverking)I would like to know if you have examined those two links:[redacted](may have to paste the link in your browser)?If so, how do you conclude that my description of the order was vague or incorrect and how did you conclude that you shipped the correct product for a [redacted]?
Regards,
[redacted]
Hello:Re: [redacted]I am very sorry that there was a misunderstanding in the ordering of the seat covers. I spoke to Stephanie, [redacted]'s girlfriend, today to confirm which missing pieces are needed since there were a couple of different options here. We will send the complete missing middle...
pieces for this truck. The manufacturing process takes approximately 10 business days. I hope this helps. If there is anything else that is needed, [redacted] is always welcome to call me at Coverking (ext [redacted]) so I can help further. Thank you.[redacted]
Hello:
I reviewed the concerns and can see that we sent what was ordered; however, we did issue a credit for the restock fee in the amount requested. Mr. [redacted] should see this credit within 4 to 5 business days back on his original credit card used. Thank...
you.
[redacted]
Re: [redacted] ** [redacted] ** [redacted]Hello:Our outdoor covers all come with grommets for the lock & cable installed in pockets by the door; however, the lock & cable needs to be ordered separately from the car cover itself. It is not included in the purchase as a...
combo/set.I can send out a free storage bag and a lock & cable if Mr. [redacted] wishes to keep the cover.Or, if he still wishes to return the cover then I can either waive the 15% restock fee OR email a shipping label to bring the item back here but not both. It would be to Mr. [redacted]'s advantage for us to waive the restock fee since that is the greater cost.Can you please respond with how Mr. [redacted] would like this to be handled and I will promptly reply. Thank you,[redacted]
Revdex.com,
Please close by Revdex.com complaint. I have reached an agreement with the seller ( Auto Barn) to refund me in full for the cost of the seat covers....
Although I still believe COVERKING should be investigated for it's business practices, and shott product I do not have grounds to move forward.
Sincerely
[redacted] T. [redacted]
Hello:Since we do not have a pattern for this vehicle, Coverking will give a full reimbursement of the seat cover price as well as the original shipping & handling charge once we receive the seat covers back. The Return Authorization # is [redacted] and has been provided to [redacted]....
We apologize for any inconvenience this may have caused. Thank you.[redacted]
Good Morning:
If [redacted] would like to email me the photos of the issues she is having with the fit, I would be more than happy to address this with her. My email address is: [redacted].
Or if she prefers to return the items, I...
can issue a Return Authorization #. When the seat covers are received here, we can then issue a full refund.
Please advise how I can help.
Thank you!,
[redacted]
Account Manager
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To: [redacted] (at Coverking)
I would like to know if you have examined those two links:
[redacted]
(may have to paste the link in your browser)
?
If so, how do you conclude that my description of the order was vague or incorrect and how did you conclude that you shipped the correct product for a [redacted]?
Regards,
[redacted]
Re: [redacted]
Hello:
Upon review of the comcern, this was ordered through one of our retailers: Auto Mat Store. We do not have any control over what they post/advertise regarding our products. However, this is true - the genuine leather on our custom seat...
covers are on the seating surfaces of the seat covers only, with leatherette material on sides and back. This is the norm throughout the industry, even through OEM.
One of our Salesmen did address this and sent out Fed Ex return labels for a return for a full refund. I don't see that these labels were used, both expired, but I will request a new set to be emailed to: [redacted]@yahoo.com. As soon as Mr. [redacted] returns the order to us by using these labels we will issue a full refund.
Also, it appears that both boxes were shipped (master packed) together under the Fed Ex tracking # of [redacted] and signed for by [redacted]
Please let us know you if you need anything else. Thank you,
[redacted]
Hello:We were not able to locate the missing seat so we would like to begin the process of sending a replacement. I would ask that [redacted] please provide the part # of the seat to me so we can order a new one for her. I can be reached at: [redacted] to begin this. Thank you![redacted]
Order #[redacted]Hello:Due to the high volume of holiday orders, we do have a section on our website stating the turn around for seat covers is approximately 15-20 working days instead of the normal 10 days. Here are the Fed Ex tracking #'s for both rows:[redacted] - delivery...
12/5[redacted] - delivered 12/22If you need anything else, please let me know. Thank you.[redacted]Customer Servicse Representative.
Hello: It appears that [redacted] has already been in contact with Mr. [redacted] and has put a replacement order through for the correct piece. The replacement order # is [redacted] and this takes up to 10 business days to manufacture. We do not need the wrong piece back. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hello the company has contacted me reference instructions to obtain a refund. Thank you for your assistance
Regards,
[redacted]
It appears that when the second order in 2015 for the seat covers were made for the PT Cruiser, the material chosen was for black/tan in Neosupreme which is much cheaper than the Neoprene fabric. I could not do an even exchange for this in Neosupreme so I exchanged for the higher priced Neoprene...
which is what was originally ordered back in 2014 - so this will match the remaining seat covers in the vehicle. There is a $100 difference between the 2 materials; however we are offsetting the cost to help this customer in hopes he is satisfied at this time.
I've requested a Fed Ex return label to be emailed to him. When we receive the wrong seat covers, we will then manufacture & ship the black/yellow seat covers to this individual at no further cost to him.
Thank you,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. This business has performed this action and I will consider this complaint resolved.
Regards,
[redacted]
Hi [redacted]:
It appears that both rows of seat covers were purchased through one of our retailers: [redacted] therefore, we could not issue a refund to this individual. He would need to pursue that through the retailer her purchased both sets from.
I see that we did issue a full credit for the front row (that the customer was experiencing issues with) back to Car ID. When the rear row was returned, we issued a normal credit back to Car ID with our 15% restock fee.
I hope this helps to resolve the issue. Thank you.
[redacted]