Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
SO: ***
From the photos sent, the cover appears to be fitting as intendedWhen installing the mirror pockets, if the cover is not installed on the front of the vehicle then Mr*** should be able to pull the cover over the passenger side mirror, unfold it, then pull the cover
over the front and then then rear of the vehicleOur covers are custom made specifically for this vehicle so the fit is intended to be snug so the cover does not move around once on.Also, the car cover was purchased through one of our retailers (*** ***) so we would no be able to give a refund to Mr***If Mr*** wishes to return the cover to *** *** he would have to initiate directly with themBut, if you let us know his intentions, then I can let *** *** know we will accept the return and credit *** *** once the cover is received hereI hope this helps,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** My response to ***, I did receive a note from the Revdex.com that evidently my seat is missing in action at your facility Sorry to hear that, I understand that things happen I copied *** *** on this email as this is where I purchased the new ATV back in September *** *** is the owner and she has all my info and this is where I suggest that you buy the replacement seat from as I can pick it up there pretty easy.My ATV is a Polaris Sportsman XP that I purchased new in September Per *** the part number for the seat is ***, it's cost is $plus local tax *** web site is http://www.*** ***-owner*** *** **
*** ** ***
***, please respond that you received my email and will get a replacement seat ordered and sent to me or if you order it through *** as I said I can easily pick it up there I haven't even drove the ATV yet, as we tried to have a cover made for it and you know the rest of the story My shipping bill from UPS to send the seat was about $which is water under the bridge as long as you get me a replacement as soon as possible.Please confirm receipt, thank you ***.*** *** *** ***
*** *** ** ***
***
RE: *** & *** Coverking would be most happy to credit the 15% restock fee for both rows; however, this credit would have to go back to the retailer you purchased the seat covers from - retailer could be under one of business names/websites (*** ***, *** *** ***
*** or *** *** ***)After we send this credit to them they, in turn, would then credit this back to youI have already been in contact with their customer service to confirm this can be done.Coverking will also refund shipping cost for the return of the rear row since we were unable to give adequate installation instruction to complete the installation of the rear seat coversWe would need a copy of the shipping charges so we can send a refund check directly to the customer.Regarding the front row, Coverking has no record from the retailer to cancel this orderAny refunds for shipping on the front row would need to be addressed with them (***).I also emailed *** directly to begin the processThank you
Hello:
Re: ***
I am very sorry that there was a misunderstanding in the ordering of the seat covers. I spoke to Stephanie, ***'s girlfriend, today to confirm which missing pieces are needed since
there were a couple of different options hereWe will send the complete missing middle pieces for this truckThe manufacturing process takes approximately business days I hope this helpsIf there is anything else that is needed, *** is always welcome to call me at Coverking (ext ***) so I can help furtherThank you***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Coverking has been less than helpful, and definitely NOT timely I have had the seat covers repaired at an expense of $85.00, which is NOT the point.They should provide as good a quality work as the initial set of seat covers that I purchased a few years ago In addition, they should respond in a timely manner
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To: *** (at Coverking)I would like to know if you have examined those two links:***(may have to paste the link in your browser)?If so, how do you conclude that my description of the order was vague or incorrect and how did you conclude that you shipped the correct product for a *** *** ***?
Regards,
*** ***
Hello:It appears from our records, that this individual has returned one set of the seat covers to us and those have been checked in A credit will be issued back to the retailer (Car ID) so they can then credit Mr**. There is normally a 15% restock fee per our Company policy; however,
at this time we will conside this an exception and we will waive that fee.Thank you.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Re: *** / ***-***The direction of the Mossy Oak logo is not all in the same position/directionThis is part of the pattern and is also located in our FAQ's on the Coverking website:https://support.coverking.com/hc/en-us/articles/***-Why-isn-t-my-camo-pa...⇄ patterns are designed to face several directionsThis is demonstrated by the fact that the licensed logo faces many directionsThe way the panels on our seat covers are cut may also not always be in the same direction which may result in a section of the cam pattern looking like it is "upside down"Unfortunately, we cannot control the direction in which the pattern will appear on a section of the seat cover."I hope this explains the situation betterIf any returns are needed, this would need to go back through Cabella's since this transaction was completed through them.Thank you,***
Hello:I reviewed the concerns and can see that we sent what was ordered; however, we did issue a credit for the restock fee in the amount requestedMr*** should see this credit within to business days back on his original credit card usedThank you.***
Good Morning:If *** would like to email me the photos of the issues she is having with the fit, I would be more than happy to address this with herMy email address is: ***. Or if she prefers to return the items, I can issue a Return Authorization #When the seat
covers are received here, we can then issue a full refund.Please advise how I can help.Thank you!,*** ***Account Manager*** *** ***
We Ordered a set of Tac Seat covers in Novas a Xmas Present were told Guaranteed Delivery by 12-20-arrived Janseat covers didn't fit 01-06-called Customer support (*** ***) was told a replacement would be shipped, 01-22-no covers no tracking number still called Customer support (*** ***) again Guaranteed Delivery by 02-15-as of this date 02-21-still no seat covers no tracking numbers just $out this company is a joke and a thief along with advertisement Guarantees
By the time the retailer *** sent us the request to cancel the front seat cover order, the item was already on the *** ** truck with tracking #***Our cancellation policy is that any order can be cancelled within the first hours (whereas this order came to us on 7/6/and shipped on 7/18/16)We cannot cancel an order when it has already been shipped*** will need to address the front seat shipping charge with ***Our offer still stands to credit the restock fee back to *** so they can pass this on to ***Also, if *** provides the shipping information for the rear row, we will send him a refund check for this as well. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There is noting that you can do for me anymore, it's to late for thatMaybe you could teach honesty to your workers, I dealt with at least different employes and everyone of them lied to meSeems like part of their orientation to your company must be how to lie to the customers and tell the what they'd like to hear, not the truthTell your people to be honest, if the first person I had contact with had told me it was going to take longer it would have been fine, but they started the trail of lies that no one was willing to stopThey would tell me what they thought I wanted to hear, not what was the truthI know this seems like a simple thing and maybe a silly thing to be upset about but it's not
Regards,
*** *** ***
Hello:
I left a voice mail for Mr*** to let him know that both sets of his seat covers will be shipping this weekI will email him with the tracking #'s as soon as they are availableI also apologized for the delay in manufacturing timePlease let us know if you or Mr
*** needs anything elseThank you,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
SO: ***
From the photos sent, the cover appears to be fitting as intendedWhen installing the mirror pockets, if the cover is not installed on the front of the vehicle then Mr*** should be able to pull the cover over the passenger side mirror, unfold it, then pull the cover
over the front and then then rear of the vehicleOur covers are custom made specifically for this vehicle so the fit is intended to be snug so the cover does not move around once on.Also, the car cover was purchased through one of our retailers (*** ***) so we would no be able to give a refund to Mr***If Mr*** wishes to return the cover to *** *** he would have to initiate directly with themBut, if you let us know his intentions, then I can let *** *** know we will accept the return and credit *** *** once the cover is received hereI hope this helps,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** My response to ***, I did receive a note from the Revdex.com that evidently my seat is missing in action at your facility Sorry to hear that, I understand that things happen I copied *** *** on this email as this is where I purchased the new ATV back in September *** *** is the owner and she has all my info and this is where I suggest that you buy the replacement seat from as I can pick it up there pretty easy.My ATV is a Polaris Sportsman XP that I purchased new in September Per *** the part number for the seat is ***, it's cost is $plus local tax *** web site is http://www.*** ***-owner*** *** **
*** ** ***
***, please respond that you received my email and will get a replacement seat ordered and sent to me or if you order it through *** as I said I can easily pick it up there I haven't even drove the ATV yet, as we tried to have a cover made for it and you know the rest of the story My shipping bill from UPS to send the seat was about $which is water under the bridge as long as you get me a replacement as soon as possible.Please confirm receipt, thank you ***.*** *** *** ***
*** *** ** ***
***
RE: *** & *** Coverking would be most happy to credit the 15% restock fee for both rows; however, this credit would have to go back to the retailer you purchased the seat covers from - retailer could be under one of business names/websites (*** ***, *** *** ***
*** or *** *** ***)After we send this credit to them they, in turn, would then credit this back to youI have already been in contact with their customer service to confirm this can be done.Coverking will also refund shipping cost for the return of the rear row since we were unable to give adequate installation instruction to complete the installation of the rear seat coversWe would need a copy of the shipping charges so we can send a refund check directly to the customer.Regarding the front row, Coverking has no record from the retailer to cancel this orderAny refunds for shipping on the front row would need to be addressed with them (***).I also emailed *** directly to begin the processThank you
Hello:
Re: ***
I am very sorry that there was a misunderstanding in the ordering of the seat covers. I spoke to Stephanie, ***'s girlfriend, today to confirm which missing pieces are needed since
there were a couple of different options hereWe will send the complete missing middle pieces for this truckThe manufacturing process takes approximately business days I hope this helpsIf there is anything else that is needed, *** is always welcome to call me at Coverking (ext ***) so I can help furtherThank you***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Coverking has been less than helpful, and definitely NOT timely I have had the seat covers repaired at an expense of $85.00, which is NOT the point.They should provide as good a quality work as the initial set of seat covers that I purchased a few years ago In addition, they should respond in a timely manner
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To: *** (at Coverking)I would like to know if you have examined those two links:***(may have to paste the link in your browser)?If so, how do you conclude that my description of the order was vague or incorrect and how did you conclude that you shipped the correct product for a *** *** ***?
Regards,
*** ***
Hello:It appears from our records, that this individual has returned one set of the seat covers to us and those have been checked in A credit will be issued back to the retailer (Car ID) so they can then credit Mr**. There is normally a 15% restock fee per our Company policy; however,
at this time we will conside this an exception and we will waive that fee.Thank you.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Re: *** / ***-***The direction of the Mossy Oak logo is not all in the same position/directionThis is part of the pattern and is also located in our FAQ's on the Coverking
website:https://support.coverking.com/hc/en-us/articles/***-Why-isn-t-my-camo-pa...⇄ patterns are designed to face several directionsThis is demonstrated by the fact that the licensed logo faces many directionsThe way the panels on our seat covers are cut may also not always be in the same direction which may result in a section of the cam pattern looking like it is "upside down"Unfortunately, we cannot control the direction in which the pattern will appear on a section of the seat cover."I hope this explains the situation betterIf any returns are needed, this would need to go back through Cabella's since this transaction was completed through them.Thank you,***
Hello:I reviewed the concerns and can see that we sent what was ordered; however, we did issue a credit for the restock fee in the amount requestedMr*** should see this credit within to business days back on his original credit card usedThank you.***
Good Morning:If *** would like to email me the photos of the issues she is having with the fit, I would be more than happy to address this with herMy email address is: ***. Or if she prefers to return the items, I can issue a Return Authorization #When the seat
covers are received here, we can then issue a full refund.Please advise how I can help.Thank you!,*** ***Account Manager*** *** ***
We Ordered a set of Tac Seat covers in Novas a Xmas Present were told Guaranteed Delivery by 12-20-arrived Janseat covers didn't fit 01-06-called Customer support (*** ***) was told a replacement would be shipped, 01-22-no covers no tracking number still called Customer support (*** ***) again Guaranteed Delivery by 02-15-as of this date 02-21-still no seat covers no tracking numbers just $out this company is a joke and a thief along with advertisement Guarantees
By the time the retailer *** sent us the request to cancel the front seat cover order, the item was already on the *** ** truck with tracking #***Our cancellation policy is that any order can be cancelled within the first hours (whereas this order came to us on 7/6/and shipped on 7/18/16)We cannot cancel an order when it has already been shipped*** will need to address the front seat shipping charge with ***Our offer still stands to credit the restock fee back to *** so they can pass this on to ***Also, if *** provides the shipping information for the rear row, we will send him a refund check for this as well. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There is noting that you can do for me anymore, it's to late for thatMaybe you could teach honesty to your workers, I dealt with at least different employes and everyone of them lied to meSeems like part of their orientation to your company must be how to lie to the customers and tell the what they'd like to hear, not the truthTell your people to be honest, if the first person I had contact with had told me it was going to take longer it would have been fine, but they started the trail of lies that no one was willing to stopThey would tell me what they thought I wanted to hear, not what was the truthI know this seems like a simple thing and maybe a silly thing to be upset about but it's not
Regards,
*** *** ***
Re: SO 100039365A full credit has been issued today (1/31/17) for Mr***We apologize for the delayThank you.*** ***
Hello:
I left a voice mail for Mr*** to let him know that both sets of his seat covers will be shipping this weekI will email him with the tracking #'s as soon as they are availableI also apologized for the delay in manufacturing timePlease let us know if you or Mr
*** needs anything elseThank you,
*** ***
The complaint was not filed by a third party, I am the complainant