Hello:? Order *** shipped via Fed Ex on 9/19/16:***We are very sorry for the delaySometimes the universal items are not in stock and need to be manufactured, which caused the delayI will investigate the current turn around times so we can make the necessary
adjustments on our website if needed.? Thank you,***
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The response from business does not address issue stated which is that the product, a car cover, does not fit the car? The business stating that the car cover fit is not a solutionPrevious discussion with the business, the business agreed that the car cover did not fit properly? I do not understand why they would change their mind.Finally, although the product was not purchased directly with the business, the business is the manufacture of the product? The warranty is provided by the manufacture and not the vendor in which I purchased the product? I am asking for the business to honor its own warranty
Regards,
*** ***
Hello:I left a voice mail for Mr*** to let him know that both sets of his seat covers will be shipping this weekI will email him with the tracking #'s as soon as they are availableI also apologized for the delay in manufacturing timePlease let us know if you or Mr*** needs anything
elseThank you,*** ***
Revdex.com:I have reviewed the? response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I feel it is just more lies on their part "if changes need to be made"? When I ordered I was told through an email from them my order would ship in 2-DAYS it took almost three weeksI received another email from them September stating my item was in production, when I checked back over a week later because it had still not arrived I was told they couldn't even find my orderI guess they way everyone I had contact with from that company has done nothing but lie to me so to say this is an acceptable resolution, no not even close.Regards,*** *** ***
Re:? ***Hello:Upon review of the comcern, this was ordered through one of our retailers: Auto Mat StoreWe do not have any control over what they post/advertise regarding our productsHowever, this is true - the genuine leather on our custom seat covers are on the seating surfaces of the
seat covers only, with leatherette material on sides and backThis is the norm throughout the industry, even through OEM.One of our Salesmen did address this and sent out Fed Ex return labels for a return for a full refundI don't see that these labels were used, both expired, but I will request a new set to be emailed to: ***@yahoo.comAs soon as Mr*** returns the order to us by using these labels we will issue a full refund.Also, it appears that both boxes were shipped (master packed) together under the Fed Ex tracking # of? *** and signed for by ***Please let us know you if you need anything elseThank you,*** ***
Hello:? It appears that *** has already been in contact with Mr*** and has put a replacement order through for the correct pieceThe replacement order # is? *** and this takes up to business days to manufactureWe do not need the wrong piece backThank you.? ***
Re:***Hello: Yes, I can see that what was sent is the wrong itemThis is a rear deck cover and was probably mis-boxedI am sending another dash cover to Mr*** and will send him tracking # when it ships as wellIf he has any questions, he will be able to reach me back through the email I
send himThank you,***
They refunded my money finallySad I had to go through all this to get a refund due to me.? Thanks,? Revdex.com:
I have reviewed the? response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Richard ***
SO ***I was in touch with Mr*** regarding this concern and will be working with him on obtaining the correct piece for his middle rowMr*** has agreed to speak with me regarding thisI am placing an order for a new middle row seat bottom for him today, with his approvalIf he does
not wish to go ahead with this, then we will investigate on a return with the retailer he purchased fromThank you.? ***?
***'s order is in packing and ready to shipI can email a tracking number as soon as I see that come through.I apologize for the delay; however, the order for the seat covers was placed after our Christmas cut off date and we have been dealing with an abundance of orders post-holiday.Also, I
can see that the charge should still be in the "pending" mode and no charge should have been completed since the item has not shipped yetThis is sometimes confusing when you see a pending charge showing up, but has not gone through yet.Please let us know if you need anything elseI also left a voice mail for *** with this same information.*** ***
SO:? ***Hello:We have already reviewed this with Mr*** along with Auto Anything, the retailer he purchased this fromWe arranged with Auto Anything for a FULL credit once the items have been returnedMr*** has a return authorization # of? *** along with issued Fed
return labels for the return & full credit? If you need anything else, please let us knowThank you.*** ***
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? This business has performed this action and I will consider this complaint resolved
Regards,
*** ***
RE:? ***Hello:I am sorry that there has been a mix up with thisThere was a replacement row sent to *** *** on 12/23/but when I track that shipment, it shows that it did not complete it's way to the recipientI have, therefore, put a replacement order through for the correct set of
seat covers as follows:2005-*** *** -? (F), 50/Bucket, W/Removable Headrest, W/Builtin BeltThe replacement order # is? *** and will be shipped to the address that was provided:*** *** *** *** ** ***Manufacturing time is approximately business daysIf you or *** *** need anything else, please let us knowThank you.***
HelloA replacement order has been made *** for the correct piece, as you had requested in your initial complaint*** from our customer service department had already discussed this with someone (you or Mr***) either via *** or email in order to implement this replacement orderThis item is about ready to ship some time this week as well.? This was originally ordered through *** *** ***, which is one of our retailersIt would be up to *** *** *** to add more information on their website to let their customer's know the items will be drop shipped from a manufacture (us) since this is not our website.? I hope this helps.***?
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hello:I responded to Mr*** to let him know that we are working on getting a pattern for the Focus to fit his front row right nowIt may take a couple weeks to measure and add this pattern inWe can get that to Mr*** as soon as possible or we can issue a credit for the front
row if he decides he does not want to waitI am just waiting to hear back from him for his decision.Thank you,***
Revdex.com:I am in agreement of everything but the shipment costs for the front seatsCover King has stated they never received a cancellation request from anyone yet here is the email from the company with what was sent to cover king after I called and talked to customer service rep and told him my issue as far as not wanting said front seat coversHe checked the order and told me that they haven't shipped yet that all I had to do was call the company that I ordered them through for them to cancelThis was all done on the same day.? ? *** ***? To'***'CC'*** Customer Service'Today at 9:31? AM? Here is the email I sent to? Covering…and there reply? See below? Sorry unable to cancel this order, here is the tracking #? ***? On Mon, Jul 18, at 12:PM, *** *** wrote:Customer would like to CANCEL orderCustomer spoke to Customer service atCoverking about this already..Please send email to confirm order is canceledThank you** ***Sales? Managerwww.***.com***? ? Not sure way they are saying I did not send an email to them? ** ***Sales Managerwww.***.com***? I feel that the company Deliberately sent out the covers and or the employee in customer service was too lazy to cancel the orderWhy is it one employee on the same day within minuets of an email and phone call have different answers? I feel this is cover kings issue and not me as a consumer when I asked to cancel and was told no problem.?
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
everything in previous rectification of this dipute is in agreement except me not getting the shipping reimbursement of the money spent for the front seats as wellIf we can get the full reimbursement for the front seats as well we will be satisfied with all previous commitments and this new request of shipping reimbursement of front seat covers
Regards,
*** ***?
Hello:I telephones *** and discussed her return for RMA #SRShe stated she was not happy with the fit of the dash cover near the air ventsAdvised I would waive the 15% restock fee for herI also provided my direct line if she needs to call back for anything since she stated he had a
difficult time getting through during the peak holiday seasonThanks.? ***
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and
find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hello:? Order *** shipped via Fed Ex on 9/19/16:***We are very sorry for the delaySometimes the universal items are not in stock and need to be manufactured, which caused the delayI will investigate the current turn around times so we can make the necessary
adjustments on our website if needed.? Thank you,***
Hello:***'s item is shipping today via USPS:? ***? This can be tracked via www.usps.comI hope this helpsThank you,***
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The response from business does not address issue stated which is that the product, a car cover, does not fit the car? The business stating that the car cover fit is not a solutionPrevious discussion with the business, the business agreed that the car cover did not fit properly? I do not understand why they would change their mind.Finally, although the product was not purchased directly with the business, the business is the manufacture of the product? The warranty is provided by the manufacture and not the vendor in which I purchased the product? I am asking for the business to honor its own warranty
Regards,
*** ***
Hello:I left a voice mail for Mr*** to let him know that both sets of his seat covers will be shipping this weekI will email him with the tracking #'s as soon as they are availableI also apologized for the delay in manufacturing timePlease let us know if you or Mr*** needs anything
elseThank you,*** ***
Revdex.com:I have reviewed the? response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I feel it is just more lies on their part "if changes need to be made"? When I ordered I was told through an email from them my order would ship in 2-DAYS it took almost three weeksI received another email from them September stating my item was in production, when I checked back over a week later because it had still not arrived I was told they couldn't even find my orderI guess they way everyone I had contact with from that company has done nothing but lie to me so to say this is an acceptable resolution, no not even close.Regards,*** *** ***
Re:? ***Hello:Upon review of the comcern, this was ordered through one of our retailers: Auto Mat StoreWe do not have any control over what they post/advertise regarding our productsHowever, this is true - the genuine leather on our custom seat covers are on the seating surfaces of the
seat covers only, with leatherette material on sides and backThis is the norm throughout the industry, even through OEM.One of our Salesmen did address this and sent out Fed Ex return labels for a return for a full refundI don't see that these labels were used, both expired, but I will request a new set to be emailed to: ***@yahoo.comAs soon as Mr*** returns the order to us by using these labels we will issue a full refund.Also, it appears that both boxes were shipped (master packed) together under the Fed Ex tracking # of? *** and signed for by ***Please let us know you if you need anything elseThank you,*** ***
Hello:? It appears that *** has already been in contact with Mr*** and has put a replacement order through for the correct pieceThe replacement order # is? *** and this takes up to business days to manufactureWe do not need the wrong piece backThank you.? ***
Re:***Hello: Yes, I can see that what was sent is the wrong itemThis is a rear deck cover and was probably mis-boxedI am sending another dash cover to Mr*** and will send him tracking # when it ships as wellIf he has any questions, he will be able to reach me back through the email I
send himThank you,***
They refunded my money finallySad I had to go through all this to get a refund due to me.? Thanks,? Revdex.com:
I have reviewed the? response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Richard ***
SO ***I was in touch with Mr*** regarding this concern and will be working with him on obtaining the correct piece for his middle rowMr*** has agreed to speak with me regarding thisI am placing an order for a new middle row seat bottom for him today, with his approvalIf he does
not wish to go ahead with this, then we will investigate on a return with the retailer he purchased fromThank you.? ***?
***'s order is in packing and ready to shipI can email a tracking number as soon as I see that come through.I apologize for the delay; however, the order for the seat covers was placed after our Christmas cut off date and we have been dealing with an abundance of orders post-holiday.Also, I
can see that the charge should still be in the "pending" mode and no charge should have been completed since the item has not shipped yetThis is sometimes confusing when you see a pending charge showing up, but has not gone through yet.Please let us know if you need anything elseI also left a voice mail for *** with this same information.*** ***
SO:? ***Hello:We have already reviewed this with Mr*** along with Auto Anything, the retailer he purchased this fromWe arranged with Auto Anything for a FULL credit once the items have been returnedMr*** has a return authorization # of? *** along with issued Fed
return labels for the return & full credit? If you need anything else, please let us knowThank you.*** ***
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? This business has performed this action and I will consider this complaint resolved
Regards,
*** ***
RE:? ***Hello:I am sorry that there has been a mix up with thisThere was a replacement row sent to *** *** on 12/23/but when I track that shipment, it shows that it did not complete it's way to the recipientI have, therefore, put a replacement order through for the correct set of
seat covers as follows:2005-*** *** -? (F), 50/Bucket, W/Removable Headrest, W/Builtin BeltThe replacement order # is? *** and will be shipped to the address that was provided:*** *** *** *** ** ***Manufacturing time is approximately business daysIf you or *** *** need anything else, please let us knowThank you.***
HelloA replacement order has been made *** for the correct piece, as you had requested in your initial complaint*** from our customer service department had already discussed this with someone (you or Mr***) either via *** or email in order to implement this replacement orderThis item is about ready to ship some time this week as well.? This was originally ordered through *** *** ***, which is one of our retailersIt would be up to *** *** *** to add more information on their website to let their customer's know the items will be drop shipped from a manufacture (us) since this is not our website.? I hope this helps.***?
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hello:I responded to Mr*** to let him know that we are working on getting a pattern for the Focus to fit his front row right nowIt may take a couple weeks to measure and add this pattern inWe can get that to Mr*** as soon as possible or we can issue a credit for the front
row if he decides he does not want to waitI am just waiting to hear back from him for his decision.Thank you,***
Revdex.com:I am in agreement of everything but the shipment costs for the front seatsCover King has stated they never received a cancellation request from anyone yet here is the email from the company with what was sent to cover king after I called and talked to customer service rep and told him my issue as far as not wanting said front seat coversHe checked the order and told me that they haven't shipped yet that all I had to do was call the company that I ordered them through for them to cancelThis was all done on the same day.? ? *** ***? To'***'CC'*** Customer Service'Today at 9:31? AM? Here is the email I sent to? Covering…and there reply? See below? Sorry unable to cancel this order, here is the tracking #? ***? On Mon, Jul 18, at 12:PM, *** *** wrote:Customer would like to CANCEL orderCustomer spoke to Customer service atCoverking about this already..Please send email to confirm order is canceledThank you** ***Sales? Managerwww.***.com***? ? Not sure way they are saying I did not send an email to them? ** ***Sales Managerwww.***.com***? I feel that the company Deliberately sent out the covers and or the employee in customer service was too lazy to cancel the orderWhy is it one employee on the same day within minuets of an email and phone call have different answers? I feel this is cover kings issue and not me as a consumer when I asked to cancel and was told no problem.?
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
everything in previous rectification of this dipute is in agreement except me not getting the shipping reimbursement of the money spent for the front seats as wellIf we can get the full reimbursement for the front seats as well we will be satisfied with all previous commitments and this new request of shipping reimbursement of front seat covers
Regards,
*** ***?
Hello:I telephones *** and discussed her return for RMA #SRShe stated she was not happy with the fit of the dash cover near the air ventsAdvised I would waive the 15% restock fee for herI also provided my direct line if she needs to call back for anything since she stated he had a
difficult time getting through during the peak holiday seasonThanks.? ***
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and
find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***