Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hello the company has contacted me reference instructions to obtain a refundThank you for your assistance Regards, [redacted] ***
RE: [redacted] & [redacted] class="gmail_default" Coverking would be most happy to credit the 15% restock fee for both rows; however, this credit would have to go back to the retailer you purchased the seat covers from - retailer could be under one of business names/websites ( [redacted] , [redacted] or [redacted] ***)After we send this credit to them they, in turn, would then credit this back to youI have already been in contact with their customer service to confirm this can be done
Re: [redacted] Hello: Yes, I can see that what was sent is the wrong itemThis is a rear deck cover and was probably mis-boxedI am sending another dash cover to Mr [redacted] and will send him tracking # when it ships as wellIf he has any questions, he will be able to reach me back through the email I send himThank you,***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hello:I left a voice mail for Mr [redacted] to let him know that both sets of his seat covers will be shipping this weekI will email him with the tracking #'s as soon as they are availableI also apologized for the delay in manufacturing timePlease let us know if you or Mr [redacted] needs anything elseThank you, [redacted] ***
[redacted] 's order is in packing and ready to shipI can email a tracking number as soon as I see that come throughI apologize for the delay; however, the order for the seat covers was placed after our Christmas cut off date and we have been dealing with an abundance of orders post-holidayAlso, I can see that the charge should still be in the "pending" mode and no charge should have been completed since the item has not shipped yetThis is sometimes confusing when you see a pending charge showing up, but has not gone through yetPlease let us know if you need anything elseI also left a voice mail for [redacted] with this same information [redacted] ***
We apologize for the delay. The credit for return has been put through on Credit Memo # [redacted] in the full amount of $425.43. Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (425.43)Customer Name: [redacted] If you need anything else, please let us know.
Hello: I spoke directly with Mr [redacted] today and I am putting a replacement order through for the entire driver side of his front seat cover set as this is what was returned to usThe replacement order # is [redacted] Mr [redacted] appeared to be satisfied with this solution, I hopeHe also has my direct contact information if he should need anything else.Thank you, [redacted] ***
Hello: Since we do not have a pattern for this vehicle, Coverking will give a full reimbursement of the seat cover price as well as the original shipping & handling charge once we receive the seat covers backThe Return Authorization # is [redacted] and has been provided to [redacted] *** We apologize for any inconvenience this may have causedThank you [redacted] ***
Hello:I telephones [redacted] and discussed her return for RMA #SRShe stated she was not happy with the fit of the dash cover near the air ventsAdvised I would waive the 15% restock fee for herI also provided my direct line if she needs to call back for anything since she stated he had a difficult time getting through during the peak holiday seasonThanks. ***
RE: [redacted] Hello: I am sorry that there has been a mix up with thisThere was a replacement row sent to [redacted] on 12/23/but when I track that shipment, it shows that it did not complete it's way to the recipientI have, therefore, put a replacement order through for the correct set of seat covers as follows: 2005- [redacted] - (F), 50/Bucket, W/Removable Headrest, W/Builtin Belt The replacement order # is [redacted] and will be shipped to the address that was provided: [redacted] Manufacturing time is approximately business daysIf you or [redacted] need anything else, please let us knowThank you***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
SO [redacted] I was in touch with Mr [redacted] regarding this concern and will be working with him on obtaining the correct piece for his middle rowMr [redacted] has agreed to speak with me regarding thisI am placing an order for a new middle row seat bottom for him today, with his approvalIf he does not wish to go ahead with this, then we will investigate on a return with the retailer he purchased fromThank you. ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from the business does not fully address the issue on hand Based upon the response it appears that the business is only selectively address issues hereThere has been several communication using their customer system ticket The current response states that they are unable to locate communicate that the cover does not fitYet I received the following back in May 27, *** ***, May 27, 07:PDT:
Hello
Thank you for contacting Coverking supportI agree and the car cover is off by at least 2cmm on the mirror's area.Can you please tell me your shipping address so we can help you with a replacement?
Regards
Coverking Support Team | *** | ***
I had follow up with my address and answering several other questions such as make of specific model of my carThe core issue is the cover is actually too tight around the circumference of the bodyWhen placing the cover on the car,even with the mirrors folded, the cover is too tight around the circumference of the bodyMy initial request was a refund is based upon the warranty as stated on their website It states
0-Days: Custom productsFor all our customized covers and mats, you can return the products(s) for a partial refund minus the cost of shippingSince all covers are made to order, a restocking fee of 15% of the price will be applied for all custom productsA full refund will apply only if the product was defective in material or workmanshipAs I believe that car cover does not fit it falls in product is defective in workmanship and I had contacted the business within days of receiving the cover, I believe that I should receive a full refund. The warranty claim is against the one who is offering the warranty In this case the manufacture is making the warranty and not the vendor
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We apologize for the delayThe credit for return has been put through on Credit Memo # *** in the full amount of $425.43. Transaction ID: ***Payment Method: ***Amount: USD (425.43)Customer Name: *** ***If you need anything else, please let us know.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hello the company has contacted me reference instructions to obtain a refundThank you for your assistance
Regards,
*** ***
Hello:Re: ***I can see that the item Mr*** ordered through www.CarID.com was incorrectThis is an easy fix - I can send a replacement to fit the passenger sideHe ordered for a fold flat passenger seat and per his description, he does not have thisA fold flat seat means that
passenger backrest will fold forward (toward the dashboard - NOT in a reclining position) until it is completely flat and level like a deskIf Mr*** wants me to go ahead with this, I can certainly do thisIf he wishes to return the set, then he would need to contact www.CarID.com (***) for his credit since this is the retailer this transaction was made throughCoverking is the manufacturer and we manufatured and drop shipped what was ordered.Please advise if Mr*** wants the replacement piece.Thank you,***
Revdex.com:
The last response for Coverking seems to be moving closer to an acknowledgement of what really happenedMy advice for potential future clients is to always keep a "paper trail" (written trail) for their orders and be ready to use Revdex.com in case Coverking will try using again this kind of ruthless, predatory technique. For me personally, the total absence of ethics had a name and this was *** ***, an individual anyone should avoid.Having said all this, I now consider my complaint as solved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Thanks for your speedy handling.Can you calendar the matter for days to confirm receipt of replacement piece?(I have never had communication from "***"The same promise was made in one email, and in the same communication, it was stated that I had to contact a 3rd party for assistance.)Second part, clarifying website so that a buyer knows which vendor they are dealing with. That has not been addressed. Thanks again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hello the company has contacted me reference instructions to obtain a refundThank you for your assistance Regards, [redacted] ***
RE: [redacted] & [redacted] class="gmail_default" Coverking would be most happy to credit the 15% restock fee for both rows; however, this credit would have to go back to the retailer you purchased the seat covers from - retailer could be under one of business names/websites ( [redacted] , [redacted] or [redacted] ***)After we send this credit to them they, in turn, would then credit this back to youI have already been in contact with their customer service to confirm this can be done
Re: [redacted] Hello: Yes, I can see that what was sent is the wrong itemThis is a rear deck cover and was probably mis-boxedI am sending another dash cover to Mr [redacted] and will send him tracking # when it ships as wellIf he has any questions, he will be able to reach me back through the email I send himThank you,***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hello:I left a voice mail for Mr [redacted] to let him know that both sets of his seat covers will be shipping this weekI will email him with the tracking #'s as soon as they are availableI also apologized for the delay in manufacturing timePlease let us know if you or Mr [redacted] needs anything elseThank you, [redacted] ***
[redacted] 's order is in packing and ready to shipI can email a tracking number as soon as I see that come throughI apologize for the delay; however, the order for the seat covers was placed after our Christmas cut off date and we have been dealing with an abundance of orders post-holidayAlso, I can see that the charge should still be in the "pending" mode and no charge should have been completed since the item has not shipped yetThis is sometimes confusing when you see a pending charge showing up, but has not gone through yetPlease let us know if you need anything elseI also left a voice mail for [redacted] with this same information [redacted] ***
We apologize for the delay. The credit for return has been put through on Credit Memo # [redacted] in the full amount of $425.43. Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (425.43)Customer Name: [redacted] If you need anything else, please let us know.
Hello: I spoke directly with Mr [redacted] today and I am putting a replacement order through for the entire driver side of his front seat cover set as this is what was returned to usThe replacement order # is [redacted] Mr [redacted] appeared to be satisfied with this solution, I hopeHe also has my direct contact information if he should need anything else.Thank you, [redacted] ***
Hello: Since we do not have a pattern for this vehicle, Coverking will give a full reimbursement of the seat cover price as well as the original shipping & handling charge once we receive the seat covers backThe Return Authorization # is [redacted] and has been provided to [redacted] *** We apologize for any inconvenience this may have causedThank you [redacted] ***
Hello:I telephones [redacted] and discussed her return for RMA #SRShe stated she was not happy with the fit of the dash cover near the air ventsAdvised I would waive the 15% restock fee for herI also provided my direct line if she needs to call back for anything since she stated he had a difficult time getting through during the peak holiday seasonThanks. ***
RE: [redacted] Hello: I am sorry that there has been a mix up with thisThere was a replacement row sent to [redacted] on 12/23/but when I track that shipment, it shows that it did not complete it's way to the recipientI have, therefore, put a replacement order through for the correct set of seat covers as follows: 2005- [redacted] - (F), 50/Bucket, W/Removable Headrest, W/Builtin Belt The replacement order # is [redacted] and will be shipped to the address that was provided: [redacted] Manufacturing time is approximately business daysIf you or [redacted] need anything else, please let us knowThank you***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
SO [redacted] I was in touch with Mr [redacted] regarding this concern and will be working with him on obtaining the correct piece for his middle rowMr [redacted] has agreed to speak with me regarding thisI am placing an order for a new middle row seat bottom for him today, with his approvalIf he does not wish to go ahead with this, then we will investigate on a return with the retailer he purchased fromThank you. ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from the business does not fully address the issue on hand Based upon the response it appears that the business is only selectively address issues hereThere has been several communication using their customer system ticket The current response states that they are unable to locate communicate that the cover does not fitYet I received the following back in May 27, *** ***, May 27, 07:PDT:
Hello
Thank you for contacting Coverking supportI agree and the car cover is off by at least 2cmm on the mirror's area.Can you please tell me your shipping address so we can help you with a replacement?
Regards
Coverking Support Team | *** | ***
I had follow up with my address and answering several other questions such as make of specific model of my carThe core issue is the cover is actually too tight around the circumference of the bodyWhen placing the cover on the car,even with the mirrors folded, the cover is too tight around the circumference of the bodyMy initial request was a refund is based upon the warranty as stated on their website It states
0-Days: Custom productsFor all our customized covers and mats, you can return the products(s) for a partial refund minus the cost of shippingSince all covers are made to order, a restocking fee of 15% of the price will be applied for all custom productsA full refund will apply only if the product was defective in material or workmanshipAs I believe that car cover does not fit it falls in product is defective in workmanship and I had contacted the business within days of receiving the cover, I believe that I should receive a full refund. The warranty claim is against the one who is offering the warranty In this case the manufacture is making the warranty and not the vendor
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We apologize for the delayThe credit for return has been put through on Credit Memo # *** in the full amount of $425.43. Transaction ID: ***Payment Method: ***Amount: USD (425.43)Customer Name: *** ***If you need anything else, please let us know.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hello the company has contacted me reference instructions to obtain a refundThank you for your assistance
Regards,
*** ***
Hello:Re: ***I can see that the item Mr*** ordered through www.CarID.com was incorrectThis is an easy fix - I can send a replacement to fit the passenger sideHe ordered for a fold flat passenger seat and per his description, he does not have thisA fold flat seat means that
passenger backrest will fold forward (toward the dashboard - NOT in a reclining position) until it is completely flat and level like a deskIf Mr*** wants me to go ahead with this, I can certainly do thisIf he wishes to return the set, then he would need to contact www.CarID.com (***) for his credit since this is the retailer this transaction was made throughCoverking is the manufacturer and we manufatured and drop shipped what was ordered.Please advise if Mr*** wants the replacement piece.Thank you,***
Revdex.com:
The last response for Coverking seems to be moving closer to an acknowledgement of what really happenedMy advice for potential future clients is to always keep a "paper trail" (written trail) for their orders and be ready to use Revdex.com in case Coverking will try using again this kind of ruthless, predatory technique. For me personally, the total absence of ethics had a name and this was *** ***, an individual anyone should avoid.Having said all this, I now consider my complaint as solved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Thanks for your speedy handling.Can you calendar the matter for days to confirm receipt of replacement piece?(I have never had communication from "***"The same promise was made in one email, and in the same communication, it was stated that I had to contact a 3rd party for assistance.)Second part, clarifying website so that a buyer knows which vendor they are dealing with. That has not been addressed. Thanks again