Hello:I'm sorry, but when I read the first request Mr*** requested either a warranty replacement or refundI thought I had answered both options.We can certainly send another cover; however, the fit will be the same since this is fitting correctly nowWith the snug fit of a custom car cover, sometimes it is necessary to fold in one of the mirrors when tucking inside the pocketIf the front of the car cover is not installed, this should allow you to fit the mirror in the pocket and then fold the mirror outI tend to think that the car cover is snugger in the back because of the mirror not being fully inside the pocketI was unable to locate in our support tickets where our Customer Service rep had stated the cover does not fit.Since you requested a refund in your initial email, our suggestion was to allow a return; however, your credit would have to go back through the retailer since they have your money.? Thank you,***?
RE: [redacted] & [redacted]
class="gmail_default" "">Coverking would be most happy to credit the 15% restock fee for both rows; however, this credit would have to go back to the retailer you purchased the seat covers from - retailer could be under one of business names/websites ([redacted], [redacted] or [redacted])After we send this credit to them they, in turn, would then credit this back to youI have already been in contact with their customer service to confirm this can be done
Hello,
We
have spoken with Amazon and we are working to change the description of
the Scar cover to more accurately reflect its its "designed for"
purpose and description.
"">
Re: [redacted] ** [redacted] ** [redacted]
Hello:
Our outdoor covers all come with grommets for the lock & cable installed in pockets by the door; however, the lock & cable needs to be ordered separately from the car cover...
itself. It is not included in the purchase as a combo/set.
I can send out a free storage bag and a lock & cable if Mr. [redacted] wishes to keep the cover.
Or, if he still wishes to return the cover then I can either waive the 15% restock fee OR email a shipping label to bring the item back here but not both. It would be to Mr. [redacted]'s advantage for us to waive the restock fee since that is the greater cost.
Can you please respond with how Mr. [redacted] would like this to be handled and I will promptly reply. Thank you,
[redacted]
Hello:I telephones [redacted] and discussed her return for RMA #SR0140198. She stated she was not happy with the fit of the dash cover near the air vents. Advised I would waive the 15% restock fee for her. I also provided my direct line if she needs to call back for anything since she stated he had a...
difficult time getting through during the peak holiday season. Thanks. [redacted]
Ordered custom seat covers for my vehicle, and received another vehicles seat covers. When I called to complain I was told they don't actually sell seat covers for my vehicle, even though it is listed on there website and on my emailed receipt of order. I had to pay shipping back, and was told of a restocking fee for seat covers they don't sell. There website looks good, but they shouldn't be calling them custom sear covers unless they actually fit the vehicle you ordered them for. Be warned trying to buy seat covers for a 2014 Nissan Rogue SL, with this company, they will send you the older model design without holes for the rear seat belts.
Hello:I spoke directly with Mr. [redacted] today and I am putting a replacement order through for the entire driver side of his front seat cover set as this is what was returned to us. The replacement order # is [redacted]. Mr. [redacted] appeared to be satisfied with this solution, I hope. He also has my...
direct contact information if he should need anything else.Thank you,[redacted]
Hello:
From our records, I can see that Mr. [redacted] ordered 3 sets of seat covers and a steering wheel cover. At this time, 2 sets of seat covers were cancelled. The only items that shipped was one set of custom seat covers and a steering wheel cover. The total charged was for...
$144.83.
I see 2 credits made here as follows:
[redacted] Credit Memo for $138.12 for the custom seat covers minus a 15% restock fee. This refund was made today, 4/22/16 so it may take up to 4 business days to show back up on your card.
[redacted] Credit Memo for $6.71, the full amount since this is not a custom item.
At this point, we would not reimburse for the other 2 sets of seat cover that were cancelled and never sent. If I am missing something, please advise and I will be more than happy to investigate further. Thank you.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you for resolving this issue.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. This business has performed this action and I will consider this complaint resolved.
Regards,
[redacted]
Order #[redacted]
Hello:
Due to the high volume of holiday orders, we do have a section on our website stating the turn around for seat covers is approximately 15-20 working days instead of the normal 10 days.
Here are the Fed Ex tracking...
#'s for both rows:
[redacted] - delivery 12/5
[redacted] - delivered 12/22
If you need anything else, please let me know. Thank you.
[redacted]
Customer Servicse Representative.
Re:[redacted]
Hello: Yes, I can see that what was sent is the wrong item. This is a rear deck cover and was probably mis-boxed. I am sending another dash cover to Mr. [redacted] and will send him tracking # when it ships as well. If he has any questions, he will be...
able to reach me back through the email I send him. Thank you,
[redacted]
Revdex.com:
The last response for Coverking seems to be moving closer to an acknowledgement of what really happened. My advice for potential future clients is to always keep a "paper trail" (written trail) for their orders and be ready to use Revdex.com in case Coverking will try using again this kind of ruthless, predatory technique. For me personally, the total absence of ethics had a name and this was [redacted], an individual anyone should avoid.Having said all this, I now consider my complaint as solved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There are two sets of the seat covers: one is the first row set and the other one is the second row set. The second row set is undamaged and thus the return has been accepted already. But now I am requesting the return and refund of the first row cover set. As shown in the order details, there are two parts of the whole order. One part has been returned already but I need the business to refund me the other part -- the first row seat covers. I contacted carId to try to request the return, but they refused. The carid responded to me as the following shown:
Dear [redacted]
Thank you for getting back. Please be aware the 2d Row has already been delivered to the manufacturer. You will be refunded within the next 24-48 business hours. Once it is done, you will receive an e-mail confirmation letter.
As per the 1st Row, unfortunately, the manufacturer has denied the return.
Please let me know if you have any questions.Thank you and have a good day.
Sincerely,
Please refer to the attachment for the order details.
So I think my problem was not solved, I need coverking to accept the return of the 1st row cover seat and refund me in the full amount.
Thank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from business does not address issue stated which is that the product, a car cover, does not fit the car. The business stating that the car cover fit is not a solution. Previous discussion with the business, the business agreed that the car cover did not fit properly. I do not understand why they would change their mind.Finally, although the product was not purchased directly with the business, the business is the manufacture of the product. The warranty is provided by the manufacture and not the vendor in which I purchased the product. I am asking for the business to honor its own warranty.
Regards,
[redacted]
Hi [redacted]:It appears that both rows of seat covers were purchased through one of our retailers: [redacted] therefore, we could not issue a refund to this individual. He would need to pursue that through the retailer her purchased both sets from.I see that we did issue a full credit for the front row (that the customer was experiencing issues with) back to Car ID. When the rear row was returned, we issued a normal credit back to Car ID with our 15% restock fee. I hope this helps to resolve the issue. Thank you.
[redacted]
What is Mr. [redacted] looking for at this time if we responded to his complaint & he has the items he ordered on #[redacted]. Can he be more specific please?
I am reporting CoverKing. They produce a HORRIBLE product, and have HORRIBLE customer service. I purchased some top-end seat covers from them- spent $500- which I thought was outrageous, but decided it would be a worthwhile investment as surely they would last for a few years, if not longer. Well I was wrong. Within two weeks of installing the covers, my dog (my 16-pound dog) had them completely torn up. They are made of super cheap foam that disintegrates if you look at it wrong, not neoprene like I was led to believe- that I thought would be resistant to sand and dirt and water, as I am an extremely active person. Then when I contacted the company I was told right away that they would review my file and get back to me. And that's the last I heard from them, despite my multiple attempts to make contact. One would be better off getting the $20 seat covers from Auto Zone!!!! DO NOT waste your time OR money!!!!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello:I'm sorry, but when I read the first request Mr*** requested either a warranty replacement or refundI thought I had answered both options.We can certainly send another cover; however, the fit will be the same since this is fitting correctly nowWith the snug fit of a custom car cover, sometimes it is necessary to fold in one of the mirrors when tucking inside the pocketIf the front of the car cover is not installed, this should allow you to fit the mirror in the pocket and then fold the mirror outI tend to think that the car cover is snugger in the back because of the mirror not being fully inside the pocketI was unable to locate in our support tickets where our Customer Service rep had stated the cover does not fit.Since you requested a refund in your initial email, our suggestion was to allow a return; however, your credit would have to go back through the retailer since they have your money.? Thank you,***?
RE: [redacted] & [redacted]
class="gmail_default" "">Coverking would be most happy to credit the 15% restock fee for both rows; however, this credit would have to go back to the retailer you purchased the seat covers from - retailer could be under one of business names/websites ([redacted], [redacted] or [redacted])After we send this credit to them they, in turn, would then credit this back to youI have already been in contact with their customer service to confirm this can be done
Hello,
We
have spoken with Amazon and we are working to change the description of
the Scar cover to more accurately reflect its its "designed for"
purpose and description.
"">
Re: [redacted] ** [redacted] ** [redacted]
Hello:
Our outdoor covers all come with grommets for the lock & cable installed in pockets by the door; however, the lock & cable needs to be ordered separately from the car cover...
itself. It is not included in the purchase as a combo/set.
I can send out a free storage bag and a lock & cable if Mr. [redacted] wishes to keep the cover.
Or, if he still wishes to return the cover then I can either waive the 15% restock fee OR email a shipping label to bring the item back here but not both. It would be to Mr. [redacted]'s advantage for us to waive the restock fee since that is the greater cost.
Can you please respond with how Mr. [redacted] would like this to be handled and I will promptly reply. Thank you,
[redacted]
Hello:I telephones [redacted] and discussed her return for RMA #SR0140198. She stated she was not happy with the fit of the dash cover near the air vents. Advised I would waive the 15% restock fee for her. I also provided my direct line if she needs to call back for anything since she stated he had a...
difficult time getting through during the peak holiday season. Thanks. [redacted]
Ordered custom seat covers for my vehicle, and received another vehicles seat covers. When I called to complain I was told they don't actually sell seat covers for my vehicle, even though it is listed on there website and on my emailed receipt of order. I had to pay shipping back, and was told of a restocking fee for seat covers they don't sell. There website looks good, but they shouldn't be calling them custom sear covers unless they actually fit the vehicle you ordered them for. Be warned trying to buy seat covers for a 2014 Nissan Rogue SL, with this company, they will send you the older model design without holes for the rear seat belts.
Hello:I spoke directly with Mr. [redacted] today and I am putting a replacement order through for the entire driver side of his front seat cover set as this is what was returned to us. The replacement order # is [redacted]. Mr. [redacted] appeared to be satisfied with this solution, I hope. He also has my...
direct contact information if he should need anything else.Thank you,[redacted]
Hello:
From our records, I can see that Mr. [redacted] ordered 3 sets of seat covers and a steering wheel cover. At this time, 2 sets of seat covers were cancelled. The only items that shipped was one set of custom seat covers and a steering wheel cover. The total charged was for...
$144.83.
I see 2 credits made here as follows:
[redacted] Credit Memo for $138.12 for the custom seat covers minus a 15% restock fee. This refund was made today, 4/22/16 so it may take up to 4 business days to show back up on your card.
[redacted] Credit Memo for $6.71, the full amount since this is not a custom item.
At this point, we would not reimburse for the other 2 sets of seat cover that were cancelled and never sent. If I am missing something, please advise and I will be more than happy to investigate further. Thank you.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you for resolving this issue.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. This business has performed this action and I will consider this complaint resolved.
Regards,
[redacted]
Hello:[redacted]'s item is shipping today via USPS: [redacted]. This can be tracked via www.usps.com. I hope this helps. Thank you,[redacted]
Order #[redacted]
Hello:
Due to the high volume of holiday orders, we do have a section on our website stating the turn around for seat covers is approximately 15-20 working days instead of the normal 10 days.
Here are the Fed Ex tracking...
#'s for both rows:
[redacted] - delivery 12/5
[redacted] - delivered 12/22
If you need anything else, please let me know. Thank you.
[redacted]
Customer Servicse Representative.
Re:[redacted]
Hello: Yes, I can see that what was sent is the wrong item. This is a rear deck cover and was probably mis-boxed. I am sending another dash cover to Mr. [redacted] and will send him tracking # when it ships as well. If he has any questions, he will be...
able to reach me back through the email I send him. Thank you,
[redacted]
Revdex.com:
The last response for Coverking seems to be moving closer to an acknowledgement of what really happened. My advice for potential future clients is to always keep a "paper trail" (written trail) for their orders and be ready to use Revdex.com in case Coverking will try using again this kind of ruthless, predatory technique. For me personally, the total absence of ethics had a name and this was [redacted], an individual anyone should avoid.Having said all this, I now consider my complaint as solved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There are two sets of the seat covers: one is the first row set and the other one is the second row set. The second row set is undamaged and thus the return has been accepted already. But now I am requesting the return and refund of the first row cover set. As shown in the order details, there are two parts of the whole order. One part has been returned already but I need the business to refund me the other part -- the first row seat covers. I contacted carId to try to request the return, but they refused. The carid responded to me as the following shown:
Dear [redacted]
Thank you for getting back. Please be aware the 2d Row has already been delivered to the manufacturer. You will be refunded within the next 24-48 business hours. Once it is done, you will receive an e-mail confirmation letter.
As per the 1st Row, unfortunately, the manufacturer has denied the return.
Please let me know if you have any questions.Thank you and have a good day.
Sincerely,
Please refer to the attachment for the order details.
So I think my problem was not solved, I need coverking to accept the return of the 1st row cover seat and refund me in the full amount.
Thank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from business does not address issue stated which is that the product, a car cover, does not fit the car. The business stating that the car cover fit is not a solution. Previous discussion with the business, the business agreed that the car cover did not fit properly. I do not understand why they would change their mind.Finally, although the product was not purchased directly with the business, the business is the manufacture of the product. The warranty is provided by the manufacture and not the vendor in which I purchased the product. I am asking for the business to honor its own warranty.
Regards,
[redacted]
Hi [redacted]:It appears that both rows of seat covers were purchased through one of our retailers: [redacted] therefore, we could not issue a refund to this individual. He would need to pursue that through the retailer her purchased both sets from.I see that we did issue a full credit for the front row (that the customer was experiencing issues with) back to Car ID. When the rear row was returned, we issued a normal credit back to Car ID with our 15% restock fee. I hope this helps to resolve the issue. Thank you.
[redacted]
What is Mr. [redacted] looking for at this time if we responded to his complaint & he has the items he ordered on #[redacted]. Can he be more specific please?
I am reporting CoverKing. They produce a HORRIBLE product, and have HORRIBLE customer service. I purchased some top-end seat covers from them- spent $500- which I thought was outrageous, but decided it would be a worthwhile investment as surely they would last for a few years, if not longer. Well I was wrong. Within two weeks of installing the covers, my dog (my 16-pound dog) had them completely torn up. They are made of super cheap foam that disintegrates if you look at it wrong, not neoprene like I was led to believe- that I thought would be resistant to sand and dirt and water, as I am an extremely active person. Then when I contacted the company I was told right away that they would review my file and get back to me. And that's the last I heard from them, despite my multiple attempts to make contact. One would be better off getting the $20 seat covers from Auto Zone!!!! DO NOT waste your time OR money!!!!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]