[redacted]'s order is in packing and ready to ship. I can email a tracking number as soon as I see that come through.
I apologize for the delay; however, the order for the seat covers was placed after our Christmas cut off date and we have been dealing with...
an abundance of orders post-holiday.
Also, I can see that the charge should still be in the "pending" mode and no charge should have been completed since the item has not shipped yet. This is sometimes confusing when you see a pending charge showing up, but has not gone through yet.
Please let us know if you need anything else. I also left a voice mail for [redacted] with this same information.
[redacted]
It appears that when the second order in 2015 for the seat covers were made for the PT Cruiser, the material chosen was for black/tan in Neosupreme which is much cheaper than the Neoprene fabric. I could not do an even exchange for this in Neosupreme so I exchanged for the higher priced Neoprene...
which is what was originally ordered back in 2014 - so this will match the remaining seat covers in the vehicle. There is a $100 difference between the 2 materials; however we are offsetting the cost to help this customer in hopes he is satisfied at this time. I've requested a Fed Ex return label to be emailed to him. When we receive the wrong seat covers, we will then manufacture & ship the black/yellow seat covers to this individual at no further cost to him. Thank you,[redacted]
Hello:
I'm sorry, but when I read the first request Mr. [redacted] requested either a warranty replacement or refund. I thought I had answered both options.
We can certainly send another cover; however, the fit will be the same since this is fitting correctly now. With the snug fit of a custom car cover, sometimes it is necessary to fold in one of the mirrors when tucking inside the pocket. If the front of the car cover is not installed, this should allow you to fit the mirror in the pocket and then fold the mirror out. I tend to think that the car cover is snugger in the back because of the mirror not being fully inside the pocket. I was unable to locate in our support tickets where our Customer Service rep had stated the cover does not fit.
Since you requested a refund in your initial email, our suggestion was to allow a return; however, your credit would have to go back through the retailer since they have your money.
Thank you,
[redacted]
Order [redacted] shipped via Fed Ex on 9/19/16:
[redacted]
We are very sorry for the delay. Sometimes the universal items are not in stock and need to be manufactured, which caused the delay. I will investigate the current turn...
around times so we can make the necessary adjustments on our website if needed. Thank you,
[redacted]
We apologize for the mix up in this order. We are making a new replacement molded dash cover and I will email the tracking # to Mr. [redacted] as soon as it ships. Thank you.[redacted]
Mr. [redacted] purchased the products from an authorized Coverking re-seller. We have asked the re-seller to issue a credit for $85.00 and they have agreed to do so. If Mr. [redacted] would kindly contact the re-seller he purchased from they will immediately issue a credit for $85.00. Thank you.
[redacted]
Mr. [redacted] originally ordered charcoal seat covers (SO 14704389), which were sent to him on 9/24. Upon receipt he was not happy with the color and called to alert us, so we made an even exchange at our expense to a different color, which was shipped on 10/23. Per Mr. [redacted]'s comments, the new...
set had some straps come loose which he took upon himself to have resewn at a local establishment and proceed install and use the seat covers. It is Coverking's position that supplying another new set of seat covers free of charge including installation expenses is not warranted. If Mr. [redacted] is requesting nominal and reasonable reimbursement for the repair of the straps (which has not been [redacted]ly requested), we are happy to accommodate the request. We would need to know the amount (we feel $50.00 would be appropriate) so we can review the case to proceed. If Mr. [redacted] would like to receive the $50.00 credit for expenses please confirm on this post and we will issue the credit.Best Regards,[redacted]Coverking714-850-0303 x[redacted]
RE: [redacted]
Hello:
I am sorry that there has been a mix up with this. There was a replacement row sent to [redacted] on 12/23/14 but when I track that shipment, it shows that it did not complete it's way to the recipient. I have, therefore, put a...
replacement order through for the correct set of seat covers as follows:
2005-2008 [redacted] - (F), 50/50 Bucket, W/Removable Headrest, W/Builtin Belt
The replacement order # is [redacted] and will be shipped to the address that was provided:
[redacted]
Manufacturing time is approximately 10 business days. If you or [redacted] need anything else, please let us know. Thank you.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from business does not address issue stated which is that the product, a car cover, does not fit the car. The business stating that the car cover fit is not a solution. Previous discussion with the business, the business agreed that the car cover did not fit properly. I do not understand why they would change their mind.
Finally, although the product was not purchased directly with the business, the business is the manufacture of the product. The warranty is provided by the manufacture and not the vendor in which I purchased the product. I am asking for the business to honor its own warranty.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Re: PO [redacted]A credit in the amount of $312.49 was issued on 8/29. This was credited back to the original method of payment Ms. Pena used to make this purchase. Normally it takes 4 to 5 business days to show back up on the card so she should be seeing this any day now. I've attached a copy...
of the credit memo to confirm this. Thank you,[redacted]
Hello:
It appears from our records, that this individual has returned one set of the seat covers to us and those have been checked in. A credit will be issued back to the retailer (Car ID) so they can then credit Mr. **.
There is normally a 15% restock...
fee per our Company policy; however, at this time we will conside this an exception and we will waive that fee.
Thank you.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Re:[redacted]Hello: Yes, I can see that what was sent is the wrong item. This is a rear deck cover and was probably mis-boxed. I am sending another dash cover to Mr. [redacted] and will send him tracking # when it ships as well. If he has any questions, he will be able to reach me back through the email I...
Hello:
Since we do not have a pattern for this vehicle, Coverking will give a full reimbursement of the seat cover price as well as the original shipping & handling charge once we receive the seat covers back. The Return Authorization # is [redacted] and has been provided to...
[redacted]. We apologize for any inconvenience this may have caused. Thank you.
[redacted]
SO [redacted]
I was in touch with Mr. [redacted] regarding this concern and will be working with him on obtaining the correct piece for his middle row. Mr. [redacted] has agreed to speak with me regarding this. I am placing an order for a new middle row seat bottom for him today, with his approval. If...
he does not wish to go ahead with this, then we will investigate on a return with the retailer he purchased from. Thank you.
[redacted]
Hello:From our records, I can see that Mr. [redacted] ordered 3 sets of seat covers and a steering wheel cover. At this time, 2 sets of seat covers were cancelled. The only items that shipped was one set of custom seat covers and a steering wheel cover. The total charged was for $144.83. I see 2...
credits made here as follows:[redacted] Credit Memo for $138.12 for the custom seat covers minus a 15% restock fee. This refund was made today, 4/22/16 so it may take up to 4 business days to show back up on your card.[redacted] Credit Memo for $6.71, the full amount since this is not a custom item.At this point, we would not reimburse for the other 2 sets of seat cover that were cancelled and never sent. If I am missing something, please advise and I will be more than happy to investigate further. Thank you.[redacted]
I see that one of our CS reps have already issued a return authorization (RMA) #[redacted] on 9/29/17. I could find no request from Car ID to cancel order, I'm sorry this happened. We do accept returns from Car ID within a 60 day parameter and this item is well within that.Mr. [redacted] should write...
the RMA # [redacted] on the box and return to:Coverking[redacted] [redacted]We will issue a refund to Car ID once the items are received here and Car ID should then issue you a credit. We cannot issue a credit since the purchase was made through Car ID.I hope this helps. If you need anything else, please let us know.[redacted]
Hello:
I spoke directly with Mr. [redacted] today and I am putting a replacement order through for the entire driver side of his front seat cover set as this is what was returned to us. The replacement order # is [redacted]. Mr. [redacted] appeared to be satisfied with this solution, I hope. He also...
has my direct contact information if he should need anything else.Thank you,
[redacted]
[redacted]'s order is in packing and ready to ship. I can email a tracking number as soon as I see that come through.
I apologize for the delay; however, the order for the seat covers was placed after our Christmas cut off date and we have been dealing with...
an abundance of orders post-holiday.
Also, I can see that the charge should still be in the "pending" mode and no charge should have been completed since the item has not shipped yet. This is sometimes confusing when you see a pending charge showing up, but has not gone through yet.
Please let us know if you need anything else. I also left a voice mail for [redacted] with this same information.
[redacted]
It appears that when the second order in 2015 for the seat covers were made for the PT Cruiser, the material chosen was for black/tan in Neosupreme which is much cheaper than the Neoprene fabric. I could not do an even exchange for this in Neosupreme so I exchanged for the higher priced Neoprene...
which is what was originally ordered back in 2014 - so this will match the remaining seat covers in the vehicle. There is a $100 difference between the 2 materials; however we are offsetting the cost to help this customer in hopes he is satisfied at this time. I've requested a Fed Ex return label to be emailed to him. When we receive the wrong seat covers, we will then manufacture & ship the black/yellow seat covers to this individual at no further cost to him. Thank you,[redacted]
Hello:
I'm sorry, but when I read the first request Mr. [redacted] requested either a warranty replacement or refund. I thought I had answered both options.
We can certainly send another cover; however, the fit will be the same since this is fitting correctly now. With the snug fit of a custom car cover, sometimes it is necessary to fold in one of the mirrors when tucking inside the pocket. If the front of the car cover is not installed, this should allow you to fit the mirror in the pocket and then fold the mirror out. I tend to think that the car cover is snugger in the back because of the mirror not being fully inside the pocket. I was unable to locate in our support tickets where our Customer Service rep had stated the cover does not fit.
Since you requested a refund in your initial email, our suggestion was to allow a return; however, your credit would have to go back through the retailer since they have your money.
Thank you,
[redacted]
Hello:
Order [redacted] shipped via Fed Ex on 9/19/16:
[redacted]
We are very sorry for the delay. Sometimes the universal items are not in stock and need to be manufactured, which caused the delay. I will investigate the current turn...
around times so we can make the necessary adjustments on our website if needed. Thank you,
[redacted]
We apologize for the mix up in this order. We are making a new replacement molded dash cover and I will email the tracking # to Mr. [redacted] as soon as it ships. Thank you.[redacted]
Mr. [redacted] purchased the products from an authorized Coverking re-seller. We have asked the re-seller to issue a credit for $85.00 and they have agreed to do so. If Mr. [redacted] would kindly contact the re-seller he purchased from they will immediately issue a credit for $85.00. Thank you.
[redacted]
Mr. [redacted] originally ordered charcoal seat covers (SO 14704389), which were sent to him on 9/24. Upon receipt he was not happy with the color and called to alert us, so we made an even exchange at our expense to a different color, which was shipped on 10/23. Per Mr. [redacted]'s comments, the new...
set had some straps come loose which he took upon himself to have resewn at a local establishment and proceed install and use the seat covers. It is Coverking's position that supplying another new set of seat covers free of charge including installation expenses is not warranted. If Mr. [redacted] is requesting nominal and reasonable reimbursement for the repair of the straps (which has not been [redacted]ly requested), we are happy to accommodate the request. We would need to know the amount (we feel $50.00 would be appropriate) so we can review the case to proceed. If Mr. [redacted] would like to receive the $50.00 credit for expenses please confirm on this post and we will issue the credit.Best Regards,[redacted]Coverking714-850-0303 x[redacted]
RE: [redacted]
Hello:
I am sorry that there has been a mix up with this. There was a replacement row sent to [redacted] on 12/23/14 but when I track that shipment, it shows that it did not complete it's way to the recipient. I have, therefore, put a...
replacement order through for the correct set of seat covers as follows:
2005-2008 [redacted] - (F), 50/50 Bucket, W/Removable Headrest, W/Builtin Belt
The replacement order # is [redacted] and will be shipped to the address that was provided:
[redacted]
Manufacturing time is approximately 10 business days. If you or [redacted] need anything else, please let us know. Thank you.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from business does not address issue stated which is that the product, a car cover, does not fit the car. The business stating that the car cover fit is not a solution. Previous discussion with the business, the business agreed that the car cover did not fit properly. I do not understand why they would change their mind.
Finally, although the product was not purchased directly with the business, the business is the manufacture of the product. The warranty is provided by the manufacture and not the vendor in which I purchased the product. I am asking for the business to honor its own warranty.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Re: PO [redacted]A credit in the amount of $312.49 was issued on 8/29. This was credited back to the original method of payment Ms. Pena used to make this purchase. Normally it takes 4 to 5 business days to show back up on the card so she should be seeing this any day now. I've attached a copy...
of the credit memo to confirm this. Thank you,[redacted]
Hello:
It appears from our records, that this individual has returned one set of the seat covers to us and those have been checked in. A credit will be issued back to the retailer (Car ID) so they can then credit Mr. **.
There is normally a 15% restock...
fee per our Company policy; however, at this time we will conside this an exception and we will waive that fee.
Thank you.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Re:[redacted]Hello: Yes, I can see that what was sent is the wrong item. This is a rear deck cover and was probably mis-boxed. I am sending another dash cover to Mr. [redacted] and will send him tracking # when it ships as well. If he has any questions, he will be able to reach me back through the email I...
send him. Thank you,[redacted]
Hello:
Since we do not have a pattern for this vehicle, Coverking will give a full reimbursement of the seat cover price as well as the original shipping & handling charge once we receive the seat covers back. The Return Authorization # is [redacted] and has been provided to...
[redacted]. We apologize for any inconvenience this may have caused. Thank you.
[redacted]
SO [redacted]
I was in touch with Mr. [redacted] regarding this concern and will be working with him on obtaining the correct piece for his middle row. Mr. [redacted] has agreed to speak with me regarding this. I am placing an order for a new middle row seat bottom for him today, with his approval. If...
he does not wish to go ahead with this, then we will investigate on a return with the retailer he purchased from. Thank you.
[redacted]
Hello:From our records, I can see that Mr. [redacted] ordered 3 sets of seat covers and a steering wheel cover. At this time, 2 sets of seat covers were cancelled. The only items that shipped was one set of custom seat covers and a steering wheel cover. The total charged was for $144.83. I see 2...
credits made here as follows:[redacted] Credit Memo for $138.12 for the custom seat covers minus a 15% restock fee. This refund was made today, 4/22/16 so it may take up to 4 business days to show back up on your card.[redacted] Credit Memo for $6.71, the full amount since this is not a custom item.At this point, we would not reimburse for the other 2 sets of seat cover that were cancelled and never sent. If I am missing something, please advise and I will be more than happy to investigate further. Thank you.[redacted]
I see that one of our CS reps have already issued a return authorization (RMA) #[redacted] on 9/29/17. I could find no request from Car ID to cancel order, I'm sorry this happened. We do accept returns from Car ID within a 60 day parameter and this item is well within that.Mr. [redacted] should write...
the RMA # [redacted] on the box and return to:Coverking[redacted] [redacted]We will issue a refund to Car ID once the items are received here and Car ID should then issue you a credit. We cannot issue a credit since the purchase was made through Car ID.I hope this helps. If you need anything else, please let us know.[redacted]
Hello:
I spoke directly with Mr. [redacted] today and I am putting a replacement order through for the entire driver side of his front seat cover set as this is what was returned to us. The replacement order # is [redacted]. Mr. [redacted] appeared to be satisfied with this solution, I hope. He also...
has my direct contact information if he should need anything else.Thank you,
[redacted]
Hello:
[redacted]'s item is shipping today via USPS: [redacted]. This can be tracked via www.usps.com. I hope this helps. Thank you,
[redacted]