Initial Business Response /* (1000, 5, 2016/01/19) */
[redacted] -
Credit bureaus use many different scoring models, even within the same credit bureau. Each bureau can use dozens of different credit score models based on the requirements of different lenders.
Each credit score model has a...
slightly different formula that takes into account over 200 different factors of your credit report; like a thumbprint, no credit score model is exactly the same. In addition, credit scores can change anytime so you have to make sure you are comparing credit scores from the same day.
I'm sorry you want to cancel your membership. Keep in mind that Credit Karma is a completely free service. We will never charge you, nor will we or our partners ever send you spam.
Please note that, for security reasons, once you've canceled your membership, you will not be able to establish a new membership for six months.
If you still wish to cancel, please click here (https://www.creditkarma.com/about/selfdeactivate) to login to your account. Once you have logged in, you will see some additional instructions in the middle of this page that will guide you through account deactivation.
Regards,
[redacted]
Member Support Manager
I do not have any further information at this time. Credit Karma does not sell or rent your data. We do not initiate phone calls without the member's request. You may want to consider registering for the national Do Not Call list. Thanks for your patience.
Complaint: [redacted]I am rejecting this response because:I have followed instructions that were provided and instructions that are listed on your website and all I get is error messages saying contact member support. I can't do the replace account feature and I can't change my e-mail address in the security section. No matter what I do on the website the answer is contact member support. I should not have to divulge more personal information about myself in order to accomplish an e-mail address change.I have attached screen print of me trying to apply account replacement and the resulting error page. Also attached is my security settings page telling me I have to contact member support to change my e-mail but that is not what your instructions say on the website. I have attached the e-mail change instructions from your website as well.Sincerely,[redacted]
[redacted] - It looks like we sent you an email on 2/19/17 notifying you that your federal return was accepted. Let me know if you have other questions. [redacted]Member Support Manager
Initial Business Response /* (1000, 5, 2015/12/21) */
[redacted] -
It looks like in our last communication with you, on 12/14/15, we canceled your account.
Credit Karma is subject to certain record keeping and information retention requirements. Therefore, when you deactivate your Credit...
Karma account, we cannot delete your information outright. However, your information is stored on secure servers and your account will be inactive and inaccessible to anyone other than Credit Karma authorized personnel.
You can read more in the "Terminating Your Account" section of our verified TRUSTe privacy policy here: http://www.creditkarma.com/about/privacy
Please let me know if you have additional questions.
Regards,
[redacted] P.
Member Support Manager
Initial Business Response /* (1000, 5, 2015/11/23) */
[redacted] -
It looks like you're having trouble with logging into your account.
If you still need to reset your password, please click here: https://www.creditkarma.com/auth/[redacted]
If you continue to have trouble, please feel...
free to fill out our support form here:
https://help.creditkarma.com/hc/en-us/requests/new?ticket_form_id=XXXXX
Regards,
[redacted] P.
Member Support Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is directed To me as something is wrong with my system. The message that "it appears that the link to reset my password [redacted] expired". Still appears when I open that link in the password [redacted] link. I am opening immediately upon receipt. So no help! And they do not even suggest a number to reach them for help.
Final Business Response /* (4000, 11, 2015/12/16) */
We would be happy to assist you, but need to review your account. Please submit a ticket using this form (https://help.creditkarma.com/hc/en-us/requests/new?ticket_form_id=XXXXX) and we'll happily look into this issue for you.
Regards,
[redacted] P.
Hello - It looks like our team has responded to you several times over the last day.Please let me know if you have any questions about the process that was outlined in our response. Regards, Credit Karma Member Support
Initial Business Response /* (1000, 5, 2015/11/10) */
[redacted] -
Credit bureaus use many different scoring models, even within the same credit bureau. Each bureau can use dozens of different credit score models based on the requirements of different lenders.
Each credit score model has a...
slightly different formula that takes into account over 200 different factors of your credit report; like a thumbprint, no credit score model is exactly the same. In addition, credit scores can change anytime so you have to make sure you are comparing credit scores from the same day.
On your Credit Karma account, you will see the VantageScore 3.0 scoring model, provided individually by TransUnion and Equifax.
VantageScore 3.0 incorporates a broader set of credit-related data and can score up to 30 million more people than other models. With so many different scoring models out there, you never know which score a bank will use, but VantageScore 3.0 is a strong predictor for what the banks may see.
Please let me know if you have any further questions.
Regards,
[redacted] P.
Member Support Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately (or fortunately) mortgage /loan lenders only use Three Leading Credit Score Bureaus: Transunion, Equifax and Experian. What credit-score MODEL those Bureaus adhere to I don't care. All I want to know is my creditability (unless, my credit is in red zone, then I will be looking deeper). After all, it doesn't matter to me what model is used, - I have no influence to the outcome of used models, only to my own doing: paying in time, having long credit history, having some existing credit, etc. Your site provided me with Transunion score which was tremendously low comparing with your information given to me three weeks prior. The latest score from you wasn't even close to REAL Transunion credit score. Nothing on your web site explained WHY my score dropped that low. You only gave me some vague description about using different models.... and not a word about what affected MY Credit Score. As a result, I assumed identity theft and didn't have a choice but to get my TRUE scores from FreeCreditReport.com and paid them $39.95 which showed me I was in a good shape after all (I used three bureaus report to be 100% sure; the reason I ended up paying $$). I am insisting you inform your potential users in a future, that information you provide (second time) is NOT the REAL Transunion score, but something similar to Transunion MODEL.
Final Business Response /* (4000, 9, 2015/11/23) */
[redacted] -
I'm sorry for the confusion. There is no "one true credit score". This is why I provided you with the previous response.
On our site, you will see your VantageScore 3.0 score provided by TransUnion and Equifax.
When you go and apply for a loan or a credit card or any kind of credit through a lender, you will likely not know what scoring model they are using. Even if you do know that they use VantageScore 3.0 or FICO, there are many different models. One could be an auto-loan model, one for a mortgage, etc. These models can take into account many other factors.
Separately, the score is not the only factor taken into account when you apply for credit. There are many other factors, such as your income, your income:debt ratio, your length of employment and many other factors could all contribute to a lending decision.
The information shown in the Credit Factors (https://www.creditkarma.com/myfinances/scores/) were developed by Credit Karma as a way to present the key components impacting your credit score in an easily understood format.
Please keep in mind that the factors as they are presented here ("Excellent" to " Very Poor") do not directly affect the credit score calculation you see on this page: https://www.creditkarma.com/myfinances/scores/ , as those scores are created using the VantageScore 3.0 model, and are provided by TransUnion and by Equifax.
The Credit Factors are only meant to help members see how they compare on average. The "Excellent" to "Very Poor" are determined by averaging the scores of Credit Karma members within each range. This doesn't mean that all members with a "Poor" or "Very Poor" in one particular category will have a low credit score, but that *on average* members within that range have a lower credit score.
Credit scores are based on many different factors and can change for unanticipated reasons.
We don't have specific insight into why your score dropped, so the best thing to do is to monitor your score and continue to make good financial moves to improve your score.
I'm sorry that your experience was not what you expected - please feel free to let me know if you have other questions.
Regards,
[redacted] P.
Initial Business Response /* (1000, 5, 2015/10/16) */
[redacted] -
Thanks for contacting us. Unfortunately, I am unable to locate an account that matches your personal information as it has been provided to the Revdex.com. If you would like me to further research, please email us at [redacted]@creditkarma.com...
providing your full name and date of birth and I would be happy to investigate.
Regards,
[redacted] P.
Member Support Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi [redacted],
Per your request for additional information to close the fraudulent account started. The email address we received the notification at: [redacted]@gmail.com is actually a joint email for both [redacted] and [redacted] . Somehow our email and I'm guessing some our personal information was used to set up this account. Please make sure to close this account.
[redacted]
Final Business Response /* (4000, 9, 2015/10/30) */
[redacted] -
It looks like our support specialists have followed up with your request. The personal information does not match that of the account in question and the email address was removed from our database. Thanks for your patience.
[redacted] P.
Final Consumer Response /* (2000, 11, 2015/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It appears you have contacted our support team twice. The last update we provided to you is that both your federal and state taxes have been marked as accepted.
[redacted] - We have not yet received your documents. Without these documents, we are unable to allow you access to your account. All mail is processed within 10 business days of receiving it. We follow up via email once the documents have been processed. Please let me know if you have any other...
Initial Business Response /* (1000, 15, 2015/08/06) */
[redacted]Document Attached[redacted]
Hi [redacted] -
I understand that you're having some trouble with registration. It looks like we were unable to verify your identity based on the details you provided. Until this is resolved, for security reasons,...
we can't give you access to Credit Karma's registered member services.
In order to gain access to your free credit score on Credit Karma, please download, complete and return the attached form with the requested documentation.
**For security reasons, please do not send your personal information or documentation by e-mail.** Feel free to let me know if you have any other questions. Thanks for your patience!
Regards,
[redacted] P.
Member Support Manager
Complaint: [redacted]
I am rejecting this response because: If you know the file is about me, then what information was provided to the [redacted] individual? Maybe I need to be clearer. I know you have closed the account. The police cannot investigate unless they know there is a crime. Therefore is Credit Karma stating they know “[redacted] " provided them with enough information, using my personal data to open my account?If it is my information, what material/data about me was provided to this individual ([redacted]), credit report, social security number, etc.?Has Credit Karma investigated whom [redacted] is or where this person is located? Will Credit Karma contact the police knowing they released personal information that provided an unknown individual with my name, address, and other private data that could result in fraudulent activity?
Sincerely,
[redacted]
[redacted] - We provide members with updates on the status of their taxes via email. Your IRS return has been rejected. Please review the emails we have sent you for more information as to how to remedy the issue and resubmit your tax return. Thanks for your patience, [redacted]Member...
Initial Business Response /* (1000, 5, 2015/10/16) */
[redacted] -
It looks like you have an active account. You may feel free to email us at [redacted]@creditkarma.com and provide your full name and date of birth, and we can tell you which email address is listed on your active account.
Thanks...
for your patience.
Regards,
[redacted] P.
Member Support Manager
I think you might be referring to a different site.Credit Karma believes that everyone should have a right to view his or her financial information completely free of charge. In fact, no credit card information is required to sign up with Credit Karma because our service is completely free!Sometimes...
companies use the name "Credit Karma" without permission to get people to pay for their services. If this happened, and you remember the name of the company, let us know so that we can investigate further.Please let me know if you have any other questions.Regards,[redacted]Member Support Manager
am rejecting this response because:
This is not true. There is a problem with your website. Someone needs to call me. If it was a simple matter of clicking "State Taxes" I wouldn't be filing with the Revdex.com. I have been speaking to your company for 6 days. I work for a software company. I am computer savvy.
Maybe I was not clear enough - they need to be filed with the same company. This is ridiculous. I would be having an ongoing issue with your company and you wouldn't even look up the problem to see what it is. I have talked to multiple people, sent screen shots, asked for a call - all to no avil. As I requested from your other support staff, I would like to have my federal taxes backed out and be done with your company all together.
Again, my phone number is 508-[redacted] - not like you'll use it.
Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/05/15) */
[redacted],
We do not currently offer telephone support. Email is the best way for us to make sure every question is answered efficiently and in the order it's received.
I'm sorry you want to cancel your membership. Keep in mind that...
Credit Karma is a completely free service. We will never charge you, nor will we or our partners ever send you spam.
Please note that, for security reasons, once you've canceled your membership, you will not be able to establish a new membership for six months.
If you still wish to cancel, please log into your account and find the account cancellation page at the bottom of your security settings. (https://creditkarma.com/myprofile/security)
If you'd rather cancel your membership via mail, please send a letter with your name, date of birth, and the email address you used to register for your Credit Karma account to the following address:
Credit Karma, Inc.
P.O. Box 520
San Francisco, CA XXXXX-XXXX
OR
Send this information to our secure fax line: XXX-XXX-XXXX.
We're sad to see you go, and hope you enjoyed the service.
Regards,
[redacted] P.
Member Support Manager
Initial Business Response /* (1000, 5, 2015/08/27) */
Hi [redacted] -
We're working on making it easier to contact us. We will require a little more information in order to identify the account that belongs to you. Please fill out this form, and our team will get back to you...
directly:
https://help.creditkarma.com/hc/en-us/requests/new?ticket_form_id=XXXXX
I'll keep an eye out for your ticket and someone will respond promptly.
Thanks for your patience.
Regards,
[redacted] P.
Member Support Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The above link that they provided for me to reply to my complaint DOES NOT WORK. I fill out the form and the SUBMIT button does't work. That figures...becasue they are running me in circles and DO NOT WANT TO HELP ME, BECASUE WHAT THEY ADVERTISE IS FAKE AND NOT REAL. This is what I tried to write to them in response to the above link they provided you:I need a temporary password ** get into my account using the e-mail address: [redacted]@aol.com. every time I reset password, you guys tell me to clink on the link you provide, then it tells me, my FireFox is not the latest version. I have the latest version of Firefox; however, you are making me click on a reply link, FROM MY AOL BROWSER. Apparently my AOL Browser isn't using Firefox. What I need...and I've asked dozens of times, is for you to send me a temporary password, so that I can copy and paste and put it into my Firefox Browser, do I can get into my FREE CREDIT KARMA ACCOUNT. Which apparently doesn't exist? You guys said my "stuff" is linked to another email account: [redacted]@aol.com...which I DO NOT USE FOR PERSONAL BUSINESS AND OR INFORMATION. SO SEND ME A TEMPORAY PASSWORD [redacted] NOT A LINK TO GET INTO MY ACCOUNT WITH PASSWORD [redacted] IT DOESN'T WORK.
Final Business Response /* (4000, 13, 2015/09/09) */
We have reached out to [redacted] directly to verify some personal information prior to helping him with his request.
Further communication will be via email only.
Regards,
[redacted] P.
Final Consumer Response /* (4200, 15, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THEY HAVE NOT REACHED OUT TO ME TO RESOLVE THIS ISSUE: SEE BELOW is the only response I have recevied from Credit Karma . Its the same response they have been sending me..asking how do I like there service. See belowCredit Karma Help Desk
Thank you for contacting Credit Karma's Member Support team. We'd love to hear how your support experience went. Please take a moment to rate the service you received by clicking one of the links below:
How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied
Here's a reminder of what your ticket was about:
THATS IT. No resetting of password [redacted] have answered their security questions several times...then I get the above reply...and around and around in circles. asking how do I like their service.
Complaint: [redacted]I am rejecting this response because: I sent the very 1st email from my alternate email address. I reached out through my regular email address thaqt you have on file 3 times after the initial response. ANYWHO, after now 8 replies back and forth they finally unlocked my taxes Monday. I no longer assistance. Goodbye.Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2016/01/19) */
[redacted] -
Credit bureaus use many different scoring models, even within the same credit bureau. Each bureau can use dozens of different credit score models based on the requirements of different lenders.
Each credit score model has a...
slightly different formula that takes into account over 200 different factors of your credit report; like a thumbprint, no credit score model is exactly the same. In addition, credit scores can change anytime so you have to make sure you are comparing credit scores from the same day.
I'm sorry you want to cancel your membership. Keep in mind that Credit Karma is a completely free service. We will never charge you, nor will we or our partners ever send you spam.
Please note that, for security reasons, once you've canceled your membership, you will not be able to establish a new membership for six months.
If you still wish to cancel, please click here (https://www.creditkarma.com/about/selfdeactivate) to login to your account. Once you have logged in, you will see some additional instructions in the middle of this page that will guide you through account deactivation.
Regards,
[redacted]
Member Support Manager
I do not have any further information at this time. Credit Karma does not sell or rent your data. We do not initiate phone calls without the member's request. You may want to consider registering for the national Do Not Call list. Thanks for your patience.
Complaint: [redacted]I am rejecting this response because:I have followed instructions that were provided and instructions that are listed on your website and all I get is error messages saying contact member support. I can't do the replace account feature and I can't change my e-mail address in the security section. No matter what I do on the website the answer is contact member support. I should not have to divulge more personal information about myself in order to accomplish an e-mail address change.I have attached screen print of me trying to apply account replacement and the resulting error page. Also attached is my security settings page telling me I have to contact member support to change my e-mail but that is not what your instructions say on the website. I have attached the e-mail change instructions from your website as well.Sincerely,[redacted]
[redacted] - It looks like we sent you an email on 2/19/17 notifying you that your federal return was accepted. Let me know if you have other questions. [redacted]Member Support Manager
Initial Business Response /* (1000, 5, 2015/12/21) */
[redacted] -
It looks like in our last communication with you, on 12/14/15, we canceled your account.
Credit Karma is subject to certain record keeping and information retention requirements. Therefore, when you deactivate your Credit...
Karma account, we cannot delete your information outright. However, your information is stored on secure servers and your account will be inactive and inaccessible to anyone other than Credit Karma authorized personnel.
You can read more in the "Terminating Your Account" section of our verified TRUSTe privacy policy here: http://www.creditkarma.com/about/privacy
Please let me know if you have additional questions.
Regards,
[redacted] P.
Member Support Manager
Initial Business Response /* (1000, 5, 2015/11/23) */
[redacted] -
It looks like you're having trouble with logging into your account.
If you still need to reset your password, please click here: https://www.creditkarma.com/auth/[redacted]
If you continue to have trouble, please feel...
free to fill out our support form here:
https://help.creditkarma.com/hc/en-us/requests/new?ticket_form_id=XXXXX
Regards,
[redacted] P.
Member Support Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is directed To me as something is wrong with my system. The message that "it appears that the link to reset my password [redacted] expired". Still appears when I open that link in the password [redacted] link. I am opening immediately upon receipt. So no help! And they do not even suggest a number to reach them for help.
Final Business Response /* (4000, 11, 2015/12/16) */
We would be happy to assist you, but need to review your account. Please submit a ticket using this form (https://help.creditkarma.com/hc/en-us/requests/new?ticket_form_id=XXXXX) and we'll happily look into this issue for you.
Regards,
[redacted] P.
Hello - It looks like our team has responded to you several times over the last day.Please let me know if you have any questions about the process that was outlined in our response. Regards, Credit Karma Member Support
Initial Business Response /* (1000, 5, 2015/11/10) */
[redacted] -
Credit bureaus use many different scoring models, even within the same credit bureau. Each bureau can use dozens of different credit score models based on the requirements of different lenders.
Each credit score model has a...
slightly different formula that takes into account over 200 different factors of your credit report; like a thumbprint, no credit score model is exactly the same. In addition, credit scores can change anytime so you have to make sure you are comparing credit scores from the same day.
On your Credit Karma account, you will see the VantageScore 3.0 scoring model, provided individually by TransUnion and Equifax.
VantageScore 3.0 incorporates a broader set of credit-related data and can score up to 30 million more people than other models. With so many different scoring models out there, you never know which score a bank will use, but VantageScore 3.0 is a strong predictor for what the banks may see.
Please let me know if you have any further questions.
Regards,
[redacted] P.
Member Support Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately (or fortunately) mortgage /loan lenders only use Three Leading Credit Score Bureaus: Transunion, Equifax and Experian. What credit-score MODEL those Bureaus adhere to I don't care. All I want to know is my creditability (unless, my credit is in red zone, then I will be looking deeper). After all, it doesn't matter to me what model is used, - I have no influence to the outcome of used models, only to my own doing: paying in time, having long credit history, having some existing credit, etc. Your site provided me with Transunion score which was tremendously low comparing with your information given to me three weeks prior. The latest score from you wasn't even close to REAL Transunion credit score. Nothing on your web site explained WHY my score dropped that low. You only gave me some vague description about using different models.... and not a word about what affected MY Credit Score. As a result, I assumed identity theft and didn't have a choice but to get my TRUE scores from FreeCreditReport.com and paid them $39.95 which showed me I was in a good shape after all (I used three bureaus report to be 100% sure; the reason I ended up paying $$). I am insisting you inform your potential users in a future, that information you provide (second time) is NOT the REAL Transunion score, but something similar to Transunion MODEL.
Final Business Response /* (4000, 9, 2015/11/23) */
[redacted] -
I'm sorry for the confusion. There is no "one true credit score". This is why I provided you with the previous response.
On our site, you will see your VantageScore 3.0 score provided by TransUnion and Equifax.
When you go and apply for a loan or a credit card or any kind of credit through a lender, you will likely not know what scoring model they are using. Even if you do know that they use VantageScore 3.0 or FICO, there are many different models. One could be an auto-loan model, one for a mortgage, etc. These models can take into account many other factors.
Separately, the score is not the only factor taken into account when you apply for credit. There are many other factors, such as your income, your income:debt ratio, your length of employment and many other factors could all contribute to a lending decision.
The information shown in the Credit Factors (https://www.creditkarma.com/myfinances/scores/) were developed by Credit Karma as a way to present the key components impacting your credit score in an easily understood format.
Please keep in mind that the factors as they are presented here ("Excellent" to " Very Poor") do not directly affect the credit score calculation you see on this page: https://www.creditkarma.com/myfinances/scores/ , as those scores are created using the VantageScore 3.0 model, and are provided by TransUnion and by Equifax.
The Credit Factors are only meant to help members see how they compare on average. The "Excellent" to "Very Poor" are determined by averaging the scores of Credit Karma members within each range. This doesn't mean that all members with a "Poor" or "Very Poor" in one particular category will have a low credit score, but that *on average* members within that range have a lower credit score.
Credit scores are based on many different factors and can change for unanticipated reasons.
We don't have specific insight into why your score dropped, so the best thing to do is to monitor your score and continue to make good financial moves to improve your score.
I'm sorry that your experience was not what you expected - please feel free to let me know if you have other questions.
Regards,
[redacted] P.
Initial Business Response /* (1000, 5, 2015/10/16) */
[redacted] -
Thanks for contacting us. Unfortunately, I am unable to locate an account that matches your personal information as it has been provided to the Revdex.com. If you would like me to further research, please email us at [redacted]@creditkarma.com...
providing your full name and date of birth and I would be happy to investigate.
Regards,
[redacted] P.
Member Support Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi [redacted],
Per your request for additional information to close the fraudulent account started. The email address we received the notification at: [redacted]@gmail.com is actually a joint email for both [redacted] and [redacted] . Somehow our email and I'm guessing some our personal information was used to set up this account. Please make sure to close this account.
[redacted]
Final Business Response /* (4000, 9, 2015/10/30) */
[redacted] -
It looks like our support specialists have followed up with your request. The personal information does not match that of the account in question and the email address was removed from our database. Thanks for your patience.
[redacted] P.
Final Consumer Response /* (2000, 11, 2015/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It appears you have contacted our support team twice. The last update we provided to you is that both your federal and state taxes have been marked as accepted.
Let me know if you have other questions.
[redacted] - We have not yet received your documents. Without these documents, we are unable to allow you access to your account. All mail is processed within 10 business days of receiving it. We follow up via email once the documents have been processed. Please let me know if you have any other...
questions.[redacted] Member Support Manager
Initial Business Response /* (1000, 15, 2015/08/06) */
[redacted]Document Attached[redacted]
Hi [redacted] -
I understand that you're having some trouble with registration. It looks like we were unable to verify your identity based on the details you provided. Until this is resolved, for security reasons,...
we can't give you access to Credit Karma's registered member services.
In order to gain access to your free credit score on Credit Karma, please download, complete and return the attached form with the requested documentation.
**For security reasons, please do not send your personal information or documentation by e-mail.** Feel free to let me know if you have any other questions. Thanks for your patience!
Regards,
[redacted] P.
Member Support Manager
Complaint: [redacted]
I am rejecting this response because: If you know the file is about me, then what information was provided to the [redacted] individual? Maybe I need to be clearer. I know you have closed the account. The police cannot investigate unless they know there is a crime. Therefore is Credit Karma stating they know “[redacted] " provided them with enough information, using my personal data to open my account?If it is my information, what material/data about me was provided to this individual ([redacted]), credit report, social security number, etc.?Has Credit Karma investigated whom [redacted] is or where this person is located? Will Credit Karma contact the police knowing they released personal information that provided an unknown individual with my name, address, and other private data that could result in fraudulent activity?
Sincerely,
[redacted]
[redacted] - We provide members with updates on the status of their taxes via email. Your IRS return has been rejected. Please review the emails we have sent you for more information as to how to remedy the issue and resubmit your tax return. Thanks for your patience, [redacted]Member...
Support Manager
Initial Business Response /* (1000, 5, 2015/10/16) */
[redacted] -
It looks like you have an active account. You may feel free to email us at [redacted]@creditkarma.com and provide your full name and date of birth, and we can tell you which email address is listed on your active account.
Thanks...
for your patience.
Regards,
[redacted] P.
Member Support Manager
I think you might be referring to a different site.Credit Karma believes that everyone should have a right to view his or her financial information completely free of charge. In fact, no credit card information is required to sign up with Credit Karma because our service is completely free!Sometimes...
companies use the name "Credit Karma" without permission to get people to pay for their services. If this happened, and you remember the name of the company, let us know so that we can investigate further.Please let me know if you have any other questions.Regards,[redacted]Member Support Manager
Complaint: [redacted]I...
am rejecting this response because:
This is not true. There is a problem with your website. Someone needs to call me. If it was a simple matter of clicking "State Taxes" I wouldn't be filing with the Revdex.com. I have been speaking to your company for 6 days. I work for a software company. I am computer savvy.
Maybe I was not clear enough - they need to be filed with the same company. This is ridiculous. I would be having an ongoing issue with your company and you wouldn't even look up the problem to see what it is. I have talked to multiple people, sent screen shots, asked for a call - all to no avil. As I requested from your other support staff, I would like to have my federal taxes backed out and be done with your company all together.
Again, my phone number is 508-[redacted] - not like you'll use it.
Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/05/15) */
[redacted],
We do not currently offer telephone support. Email is the best way for us to make sure every question is answered efficiently and in the order it's received.
I'm sorry you want to cancel your membership. Keep in mind that...
Credit Karma is a completely free service. We will never charge you, nor will we or our partners ever send you spam.
Please note that, for security reasons, once you've canceled your membership, you will not be able to establish a new membership for six months.
If you still wish to cancel, please log into your account and find the account cancellation page at the bottom of your security settings. (https://creditkarma.com/myprofile/security)
If you'd rather cancel your membership via mail, please send a letter with your name, date of birth, and the email address you used to register for your Credit Karma account to the following address:
Credit Karma, Inc.
P.O. Box 520
San Francisco, CA XXXXX-XXXX
OR
Send this information to our secure fax line: XXX-XXX-XXXX.
We're sad to see you go, and hope you enjoyed the service.
Regards,
[redacted] P.
Member Support Manager
Initial Business Response /* (1000, 5, 2015/08/27) */
Hi [redacted] -
We're working on making it easier to contact us. We will require a little more information in order to identify the account that belongs to you. Please fill out this form, and our team will get back to you...
directly:
https://help.creditkarma.com/hc/en-us/requests/new?ticket_form_id=XXXXX
I'll keep an eye out for your ticket and someone will respond promptly.
Thanks for your patience.
Regards,
[redacted] P.
Member Support Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The above link that they provided for me to reply to my complaint DOES NOT WORK. I fill out the form and the SUBMIT button does't work. That figures...becasue they are running me in circles and DO NOT WANT TO HELP ME, BECASUE WHAT THEY ADVERTISE IS FAKE AND NOT REAL. This is what I tried to write to them in response to the above link they provided you:I need a temporary password ** get into my account using the e-mail address: [redacted]@aol.com. every time I reset password, you guys tell me to clink on the link you provide, then it tells me, my FireFox is not the latest version. I have the latest version of Firefox; however, you are making me click on a reply link, FROM MY AOL BROWSER. Apparently my AOL Browser isn't using Firefox. What I need...and I've asked dozens of times, is for you to send me a temporary password, so that I can copy and paste and put it into my Firefox Browser, do I can get into my FREE CREDIT KARMA ACCOUNT. Which apparently doesn't exist? You guys said my "stuff" is linked to another email account: [redacted]@aol.com...which I DO NOT USE FOR PERSONAL BUSINESS AND OR INFORMATION. SO SEND ME A TEMPORAY PASSWORD [redacted] NOT A LINK TO GET INTO MY ACCOUNT WITH PASSWORD [redacted] IT DOESN'T WORK.
Final Business Response /* (4000, 13, 2015/09/09) */
We have reached out to [redacted] directly to verify some personal information prior to helping him with his request.
Further communication will be via email only.
Regards,
[redacted] P.
Final Consumer Response /* (4200, 15, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THEY HAVE NOT REACHED OUT TO ME TO RESOLVE THIS ISSUE: SEE BELOW is the only response I have recevied from Credit Karma . Its the same response they have been sending me..asking how do I like there service. See belowCredit Karma Help Desk
Thank you for contacting Credit Karma's Member Support team. We'd love to hear how your support experience went. Please take a moment to rate the service you received by clicking one of the links below:
How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied
Here's a reminder of what your ticket was about:
THATS IT. No resetting of password [redacted] have answered their security questions several times...then I get the above reply...and around and around in circles. asking how do I like their service.
Complaint: [redacted]I am rejecting this response because: I sent the very 1st email from my alternate email address. I reached out through my regular email address thaqt you have on file 3 times after the initial response. ANYWHO, after now 8 replies back and forth they finally unlocked my taxes Monday. I no longer assistance. Goodbye.Sincerely,[redacted]