CreditCardProcessing.com

Lee Russo went out for me all the wayI am not computer savvy , and he helped me patiently throw the mess I created He deserves a recommendation!

Please move this complaint to iPayment’s profile The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPaymentOur role in the sales process with this merchant is toexplain the rates and fees associated with credit card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchantapplication and merchant account installAt that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by I-Payment and we have no control over such decisions.We will contact iPayment and ask them to contact this merchant for assistance

Ron was awesome He was persistent but not pushy He was always polite and the quote he provided was better than any other than I reviewed Looking forward to working with him P.S I already referred a colleague to him Richard SP., PhD

We regret this customer's negative experience The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPaymentCreditCardProcessing.com's role in the sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account installAt that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions We have requested a waiver of the fees in question as a courtesy We can confirm this account is closed

Jonathan is wonderful to work withHe is very helpful, accommodating and resolves any issue quicklyIt is hard these day to find someone who gives great customer service, but I can say, Jonathan is the best! I would not hesitate to recommend him to any business owner and to assist you in helping to grow your business

Complaint: I am rejecting this response because: When I contacted the customer service about rates and fees, she said, she doesn’t know what the sale person told me and she also claimed she is not responsible for what the sale person told me I have Emails from sale person about fees and it is not what I see in my statement Sale person read the application very quickly over the phone and told me only the fees he has told me beforeBut when I received the first statement, there was no match I never received full agreement in PDF or CD I checked my bank account today and I never received $ on 1/or after that date up to todayI also don’t have $in my account The charges I have been in account till now are like this and I know they will charge me again for the month of January that will apply to my account in the future I already have these charges: 12/02/ $ 12/31/ $ 01/04/ $ And I said before, they told me I will see new charges for January So I want to make sure what the company claims, they will do that Thank you Regards, [redacted] *

Jonathan gave me excellent service His customer service is very thorough and he is very courteous I appreciated his patience in answering the questions I needed answered His thoroughness left me feeling relaxed The service he gave to me on a whole, motivated and excited me, to the point of feeling that the Virtual Terminal will be a great benefit to my business

We are sorry for the communication issue We have increased the refund request from $to $

We regret this customer’s negative experience The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPaymentCreditCardProcessing.com's role in the sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account installAt that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisionsWhile all rates/fees were disclosed during the sales/application process, we have requested a refund of $in service fees This refund should deposit into the customer’s checking account in the next to business days

I called indecisive about getting a device from you guys but speaking to Steve completely settled meHe was very proffesional, knowledgable and patiently walked me through the processHe always responded to my voicemails and answered all my questionsAfter I recieved my merchandise Steve called following up to ensure that I had recieved itCustomer service I would say is stars Stellar Thanks Credit Card Processing I will definitely recommend you Sarah....VIM

We regret that this customer did not understand the terms of the merchant agreementAll rates and fees were disclosed during the sales and application process The merchant e-signed an electronic application detailing all rates and fees While we are confident that all rates and fees were disclosed during the sales and application process, we have requested a refund of $156.95, which should deposit into the customer's checking account in the next to business days

My sales representative Tony is excellentOur account was approved with no hassleGreat job! Keep it up!

Let me start by saying this is the first time EVER I have taken the time to write a review! That being said, I recently signed a merchant contract with Tony at Credit Card Processing.comWhen I say I have had to deal with what I call the "used car salesman approach" to sales in the pastI couldn't make up a worse chain of events.I only joined CCP because of the casual but very professional and informative approach they maintanI am extremely happy with the prompt attention my application was givenTheir customer service is top notchThis company really is the hole packageI would recommend checking them out and gauge the operation for yourself Sincerly, Fred K

We are sorry to hear of this customer's negative experience.This customer contacted our company in December of and was then connected to an account representative who went over the rates and fees of our merchant class="apple-converted-space">services The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account Further, the merchant was sent an email explaining when the billing would begin FedEx made multiple attempts to deliver this customer’s processing equipment We made several attempts to reach out to this merchant regarding the issue We have no record of the customer contacting us back regarding the package until March Because we provide a financial transaction service, we typically do not cancel merchant accounts without signed authorization from the business owner We can confirm this account has since been closed As a courtesy, we have requested a refund of $in service fees, which should deposit into the customer’s checking account in the next to business days

We are sorry to hear of this customer's negative experience However, we contacted Authorize.net on this customer's behalf They indicated to us that the $sale the customer references is not showing in their system iPayment, the credit card processor that controls our customers' debits and credits claims they do not show the $transaction the customer references As well, the notes in iPayment's database indicate the customer acknowledged on 3/that no funds are being held and that all funds have posted

This customer contacted our organization for information on starting a merchant account to accept credit cards The sales representative detailed rates, fees, and the specifics of the program The customer completed a merchant application and was subsequently approved for a merchant account The customer informed us that they wished to cancel their merchant account The processor, Ignite Payments, has been instructed to terminate the account per the customer's request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10512825, and find that this resolution is satisfactory to me Regards, [redacted]

The representative was very helpful

Complaint: I am rejecting this response because: Although the amount ($40) is correct, I have not received the refund yet, which passed the promised date I will accept their response when I receive the full refund Regards, [redacted] ***

They are lying...I have all the email correspondants with Tim Higgins showing the dates that I sent him all the needed and necessary information...Unfortunately for them I don't delete my emails and can easily track every correspondance we had...I followed all the directions given to me including resending all the information They say it will be resolved in the next days...that just makes me laugh...they take your money immediately then it takes 60+ days for them to issue a refund I never even went into how they held $14,000+ of my money for over days and the numerous phone calls and time I wasted trying to get that resolved...I am not holding my breath for any refund from a scandalous company like creditcardprocessing.com I just want the hundreds of dollars they are taking out of my account every month to stopSo far it is in excess of $since the beginning of January...really shouldn't be charged December either since the last time I sent a transaction thru was in November...but I understand I didn't send the original cancellation back until December 9...which they just happened to misplace! I originally sent the form back on 12/9/as you can see in the attached email correspondance Complaint: I am rejecting this response because: Regards, [redacted] Cancell my account ? Cancell my account Actions Sean Vogler 2/03/ To: Tim Higgins no it is different every month...this is last months 01/05/GLOBAL PAYMENTS ID: CO: GLOBAL PAYMENTS $01/05/MERCHANT BANKCD ID: CO: MERCHANT BANKCD $01/05/MERC From: Sean Vogler ([email protected]) Sent: Tue 2/03/6:PM To: Tim Higgins ([email protected]) no it is different every month...this is last months 01/05/ GLOBAL PAYMENTS ID: CO: GLOBAL PAYMENTS $01/05/ MERCHANT BANKCD ID: CO: MERCHANT BANKCD $01/05/ MERCHANT BANKCD ID: CO: MERCHANT BANKCD $01/05/ AUTHNET GATEWAY ID: CO: AUTHNET GATEWAY $ Too many newsletters? You can unsubscribe Tim Higgins 2/03/ Sean, Once again I apologize for thisI have notified First Data and they said the account closure form has been receivedI assume this is the amount that has been getting billed to you for the last From: Tim Higgins ([email protected]) Sent: Tue 2/03/10:AM To: [email protected] null Sean Vogler 2/03/ No response since I sent you the message on the 27th...guess that should be expectedThis was supposed to be stopped...today I will start my Revdex.com complaint and start trashing your From: [email protected] Sent: Tue 2/03/9:AM To: Tim Higgins; Account Closures null Sean Vogler 1/27/ I'm sure you have better things to deal with but I still have not received a refundWill you please check into and update me on the statuesThanks, Sean Vogler From: [email protected] Sent: Tue 1/27/8:PM To: [email protected] null Tim Higgins 1/16/ Sean, The account has finally been shut downIt did take longer than expected, and the refund is currently in the worksI was unable to process a refund before the account was closedI will keep yo From: Tim Higgins ([email protected]) Sent: Fri 1/16/10:AM To: [email protected] null Sean Vogler 1/16/ update please! From: [email protected] Sent: Fri 1/16/9:AM To: Tim Higgins null Sean Vogler 1/15/ Now a week and two days Tim...It has been a week and I have not scene a credit on my account or received a confirmation e-mail to the fact of my account being taken care of and cancelled properlySea From: [email protected] Sent: Thu 1/15/7:PM To: [email protected] null Sean Vogler 1/13/ Tim...It has been a week and I have not scene a credit on my account or received a confirmation e-mail to the fact of my account being taken care of and cancelled properlySean Vogler From: [email protected] Sent: Tue 1/13/11:AM To: [email protected] null Sean Vogler 1/06/ Documents this was supposed to be taken care of a month ago From: [email protected] Sent: Tue 1/06/12:PM To: [email protected] null Sean Vogler 1/06/ Documents Show this message From: [email protected] Sent: Tue 1/06/11:AM To: null Sean Vogler 1/06/ Show this message From: [email protected] Sent: Tue 1/06/11:AM To: null Sean Vogler 1/05/ Show this message From: [email protected] Sent: Mon 1/05/5:PM To: null Actions Sean Vogler 12/09/ Documents To: Tim Higgins Show this message From: [email protected] Sent: Tue 12/09/9:PM To: Tim Higgins ([email protected]) Outlook.com Active View attachment (KB)