CreditCardProcessing.com

We regret this customer's negative experience.  All rates and fees were disclosed during the application process.  The rates and fees were sent to the merchant for review before they performed an e-signature to accept the terms.  We also regret this customer's communication issues...

with their representative, which are not indicative of our practices.  The collections balance referenced in this post has been waived.

Steven is the BEST!!!! Five Stars Plus! Give him a big huge raise!!!

Ron was awesome. He was persistent but not pushy. He was always polite and the quote he provided was better than any other than I reviewed. Looking forward to working with him.
P.S. I already referred a colleague to him
Richard S. P., PhD

Brett Erickson was extremely effective in guiding us through a very difficult and complicated process of opening a new account for a small business. Despite many
obstacles and unanticipated setbacks, Brett nevertheless did not give up and ultimately
triumphed in setting up our account.

We regret this customer's negative experience.  Because the service we provide is financial in nature, we require a physical signature on our closure forms.  It appears the original closure form we received did not have this physical signature.  We can confirm that this account is...

closed.  $19.95 was refunded back to the customer's checking account on 1/14.  A refund has been requested for an additional $39.90, which should deposit into the customer's checking account in the next 7 to 10 business days.

The representative we helpful and pleasant on the phone. I received my device but have not yet tried to use it, so I cannot comment on the ease of use at this time.

We are sorry to hear of this customer’s
negative experience.  All rates and fees
were sent to the customer for review prior to submission of the application via
e-signature.  While we are...

confident all
rates and fees were disclosed, we have requested a collections waiver of the
full balance referenced in this post.

We regret that this merchant did not fully understand all of the terms of the agreement.  The customer contacted our...

company, and was then connected to an account representative who went over the rates and fees of our merchantservices.  The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process.  The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. The Merchant was already partially refunded for the amount $57.50. As a courtesy, we have requested a refund of $60.75 in service fees which should deposit into this customer’s checking account in the next 7 to 10 business days. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10512825, and find that this resolution is satisfactory to me.
Regards,
[redacted]

I called indecisive about getting a device from you guys but speaking to Steve completely settled me. He was very proffesional, knowledgable and patiently walked me through the process. He always responded to my voicemails and answered all my questions. After I recieved my merchandise Steve called following up to ensure that I had recieved it. Customer service I would say is 5 stars Stellar....
Thanks Credit Card Processing I will definitely recommend you.
Sarah....VIM

The fees in question were refunded back to the customer on 10/28.  The account is closed and no further fees are owed.

We regret this customer's negative experience.  The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment. CreditCardProcessing.com's role in the...

sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions.  We have requested a waiver of the fees in question as a courtesy.  We can confirm this account is closed.

Complaint: 10261467
I am rejecting this response because:The complaint haven't been resolve yet...I called the company and they told me they still working on itIn order for me to discard this complain in fully I will need the business sent a letter or confirming that I don't have nothing to do with this company and that I don't owe anything in any account to them... I will really appreciate it...Thank you
Regards,[redacted]

So far nothing but positive results. Ron (my rep) has been very forthcoming answering my questions and getting back to me immediately when I have questions. Thank you very much.

Tell us why here...We regret that this merchant did not fully understand all of the terms of the agreement.  The customer contacted our company, and was then connected...

to an account representative who went over the rates and fees of our merchantservices.  The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process.  The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF.  Because we provide a financial service, we typically require signed authorization to cancel our accounts.  It does not appear the signed authorization was initially received in this case.  However, we can confirm this account has closed.  We have requested a refund of $158.85, which should deposit into the customer's checking account in the next 7 to 10 business days.

I had an exceptional experience with Youri [redacted]. I have never worked with a credit card processing company before. Youri was very patient, thorough, and always made me feel comfortable as he explained how this process works and other various questions I had. Everyone in the office was very professional, helpful and I appreciate their great customer service skills.

Spoke with Johnathan from Creditcardprocessing.com. He was very polite and proffessional. Very knowledgeable when it came to the cos of fees and procedures of fees fundamental procedures in his industry. Pleasure talking to him.

We are sorry to hear of this customer's negative experience.This customer contacted our company in December of 2015 and was then connected to an account representative who went over the rates and fees of our merchant
class="apple-converted-space">services.  The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process.  The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF.  They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account.  Further, the merchant was sent an email explaining when the billing would begin.  FedEx made multiple attempts to deliver this customer’s processing equipment.  We made several attempts to reach out to this merchant regarding the issue.  We have no record of the customer contacting us back regarding the package until March 2016.  Because we provide a financial transaction service, we typically do not cancel merchant accounts without signed authorization from the business owner.  We can confirm this account has since been closed.  As a courtesy, we have requested a refund of $88.85 in service fees, which should deposit into the customer’s checking account in the next 7 to 10 business days.

I spoke to a representative, [redacted], regarding credit card processing. I was comparison shopping and decided to use a different company. When I told him, he started berating me and told me I did not value his time. As a consumer, I have the right to choose. This company will NEVER get my future business and will not recommend them to ANYONE.

We are sorry to hear of this customer's negative experience.  We are confident all rates and fees were disclosed during the sales and application process.  We will ensure this account is closed per the customer's request.