Cricket Wireless

I went in the store on 5/15 to add my elderly mother to my phone plan. I chose a phone that said it was $19.99 on the display for new numbet ports since my mother was porting in from another service. When I went to check out the phone rang up $99.99 rather than the posted price. The sales woman got the manager and he said that price ended yesterday. I asked why did the display say that amount. He said they had not changed it yet. I asked if he would honor the price since it had not been changed and he said no. I asked him to call his manager and they did nothing. I am very upset over the false advertising. After I complained he had his employees changing prices.
The store was located at 6219 Lee Highway ste 101, Chattanooga, TN 37421

The managers representative id is ***
Product_Or_Service: LG //
Account_Number: XXX-XXX-XXXX

I ported my account from *** to cricket. Since transferring I have no mobile service at my work location.

***
Schenectady, NY XXXXX

I connect to wifi and am unable to text and make calls via wifi. This seems odd to me as I work for a cellular company. Only reason I am not with our company is because we do not have mobile family plans yet.

I reached out to find out why and the agent informed me that it was because my family brought over our own devices. NO where does it say that this is an issue.

Here is the link, and it does not discuss limitations.

***

After speaking with Patsy, she informed me it is an eligibility issue because of BYOD. If we had purchased our devices through Cricket, we would be able to use the FREE functionality. This function comes standard with almost every mobile company out there.

See below for chat details from Cricket.

USER: Hello Patsy, I am having issues recieving wifi calls and text messages

AGENT (Patsy P): How are you today?

USER: I am at work and this has only happened since I ported to you folks
USER: good how are you
USER: I have no mobile data for some reason, but wifi isnt working either
USER: for MMS and talk

AGENT (Patsy P): I'm also good thank you for asking.
AGENT (Patsy P): Absolutely, I will be more than glad to help you with wifi calls and text messages.
AGENT (Patsy P): Can I please have your pin/account code in order to authenticate your account?

USER: ***
USER: I think its 4 digit?
USER: or is it 6

AGENT (Patsy P): Let me check

USER: if its X XXXXXX

AGENT (Patsy P): Account PIN is 4 digit.

USER: ***

AGENT (Patsy P): Thank you for the information.
AGENT (Patsy P): I'm reviewing the account.

USER: ty

AGENT (Patsy P): ***, I can see that you have BYOD PixelG013C device (Android).

USER: yes

AGENT (Patsy P): Unfortunately BYOD (Android) device is not eligible for wifi calling.

USER: what about text

AGENT (Patsy P): Same BYOD (Android) device is not eligible for wifi Text as well.

USER: How in the world in a day of technology is this not possible?

AGENT (Patsy P): I'm sorry.

USER: I run a call center for Spectrum mobile and am not using our service yet because we do not have family plans but htis is a common feature
USER: How am I to communicate at work with no mobile network and I cannot use WIFI?

AGENT (Patsy P): I can understand but BYOD (Android) device is not eligible for wifi calling and text.

USER: so if I purchased teh device through you it would have been elligable
USER:

AGENT (Patsy P): Yes, if you can purchased eligible device then you can use Wifi calling services.

USER: This is terrible.
USER: Thank you, I will escalate this.
Product_Or_Service: Other /Pixel 3xl,/Unlimited Cricket Core Plan
Account_Number: XXX-XXX-XXXX

I ordered cricket today. I transferred my phone number from ultramobile today to cricket and then now I cannot even make a call on the phone once I transferred to cricket. It allowed my to call on whats app but it does not allow me to call local even for an emergency call. And the wifi hot spot is not working. How am I going to call them to complain if my phone is now not working and I cant make phone calls once I transferred to them.
Product_Or_Service: Other /Samsung/Cricket
Account_Number: XXX-XXX-XXXX

Bridge pay is a robbery, right now with covid19 its been hard to make any money, I got bridge pay and pid $70, the other $50 I couldnt pay on the 7th day so my service was suspended, I get money to pay the next day and surprise, I have to pay $110 to get my service restored, I pay it and now what happends to the $70 I paid before?

Awful, lying customer service. They do not honor there additional GB text messages. Buyer be aware!! They do not honor, there covid19 text messages. Customer service is a joke as well. I would look to shop somewhere else.

I feel like they are taking my money ans trying to charge me extra for one month of service.
I went into a cricket location and made a bridge payment, of half of my monthly payment. With covid19 im only working Part time but getting paid weekly, so I figured it was perfect to get me to next week. Gets paid again and go to make payments and is told I would have to make the payment in full after paying half my monthly bill only 7 days ago. It is a major pandemic going on, but besides that they told me they gice you 6 days to complete the payment. 6 days! Who gets paid every 6 days? Its either 7, 14 or twice a month, right? No managers or anyone was willing to work with me, and I feel like Im being taking advantage of. I will NEVER recommend anyone to Cricket, ever!

Set up a bridge payment which is splitting monthly bill into 2 payments, due to loss of employment behind Covid 19, paying $25 on the 2nd of may (bill was due on the first) and the remaining balance of $40 was due 5/8/20. Come Friday (5/8) their system would not take ANY debit payment. I tried 5 cards in the app, online/incognito, in the automated system, I even sat on the phone with my bank seeing if they could push this payment through after they deactivated my card due to suspected fraud from the payments not going through, ultimately purchasing a prepaid netspend card that wouldn't work either. I called customer service the following morning for they now want $60, and as far as I'm concerned I should not have had to pay an ADDITIONAL $20 because their system was failing. The supervisor named Michael sat on the phone with me for a good 30 minutes the morning of may 9th and he confirmed the attempts made on the 8th and literally said he can see I'm not lying when I say I really did try to pay the bridge payment on time. He asked if I still had the prepaid card so he can try and walk me through a service payment attempt for it doesn't require a zip code. After every attempt failed and he couldn't figure out why, he said he wasn't supposed to but he would turn the service back on and I was to go in store to pay 40 and on the 1st I would pay 60. Apparently he changed my plan to the $40 plan after I already paid $65 and if I want to go back to my plan I have to pay the difference which means I will have paid $85 for a $60 plan due to a flaw in Crickets payment system. I was told by an agent named Jose and a supervisor named Jeremy Id # XXXXXX that I was lying about trying to pay my bill on the 8th all they can see is the 9th now. Why would I pay $60 to agree to a $40 plan instead of requesting a credit or adjustment since it was no fault of my own that the bridge payment could not be received? To be told I'm lying as if my bank can't verify the attempts made should they have to?
Product_Or_Service: Apple /iPhone xr/$60 plan
Account_Number: XXX-XXX-XXXX

I bought a turbo hotspot on 3/28/2020, received the item on 3/31/2020, and began the return process within the required 7 days. I spoke to the warranty department and was given return instructions, refund requirements, and a shipping label. I sent the item via UPS on 4/05/2020. On 05/10/2020, I contacted Cricket to check the status of the return as I had not yet received a refund. I spoke to two different individuals (one via chat, one from the warranty department), neither of whom had access to or information about my refund status. I was told the Escalation Department would be contacting me and have not yet received a phone call.
Product_Or_Service: Other /Cricket Turbo Hotspot/20GB Simply Data
Account_Number: XXX-XXX-XXXX

IDENTITY THEFT

Hello,I am an honest and valuable customer with Cricket Wireless.� I am also the victim of identity theft.� Someone, without my permission, ported out my phone number from Cricket last week and I am still without a phone.� My phone number with Cricket is XXX-XXX-XXXX and I want my phone number back.� No one is being very helpful and I have even talked to the Supervisors/Managers and they will do nothing for me.� They won't even provide me a phone to use until I get my�phone number back.� I have lost hours of work because of this and now I have a detective from the Naples Police Department working on my case. �
I am so disappointed with Cricket.� If you pull up the communication�on my account you will see that I have contacted Cricket on this issue several times a day and still nothing.� My phone number still sits with T-mobile.
Can you please assist me�with this'� I need my phone number back.� It has been a week now and these scammers took over all my credit cards and I have no idea what else.� I am so scared right now and Cricket is not being helpful at all!!
Thank you,***
Product_Or_Service: Samsung /NOT SURE/***
Account_Number: XXX-XXX-XXXX

I was sold a plan that gave unlimited for 3 lines for 90.00 per month. Now 2 months later they increased my payment to 120.00 per month.
Product_Or_Service: LG /Styio/Unknown
Account_Number:

I was double charged my monthly bill last month.
When I paid my bill last month,thru the mycricket app on 04/15/2020, the first time I try to pay it it told me I still owed the monthly bill amount. So,I paid it again thru the mycricket app. At the end of the month, I saw on my prepaid debit card statement that BOTH payments were received. I tried to call customer service and was told they do not give refunds. I asked to cancel my phone service at the end if this month and was told they can not cancel single line service. That I would have to stop making payments and the service would be suspended. But with an account credit of $62.00, it will automatically be taken at the beginning of the next billing cycle. Was told if I go to a store and cancel the service, that I still would not get my money back, that it would just be gone.

On 5/11/20, I opened a chat in an attempt to SUSPEND my roommates line I wanted to suspend the line because I could not afford to keep paying it. I also had to downgrade my account. Because of COVID, I could not afford to pay for both lines. I was told there is no way to suspend the line (I have the chat transcript if needed). The only option would be to close that line. I had no choice as I need a phone line because of my children and this was the only way to stop paying for the other line and also lower my bill. I find it odd that every other company offers a suspend option except Cricket. I found out why the next day.

On 5/12/20, my roommate called in without my pin, and Cricket gave out all the information on my account. My roommate was never an authorized user on my account, and Cricket failed at their responsibility to keep my information private. Anyways, she was told to keep her number, she needs to pay $55 to reactivate the line so she could keep her number. That explains why there is no temporary suspend option. They would miss out on nickel and diming the customer. Our country is in a really bad situation, and a lot of us are struggling to put food on the table. A lot of companies are helping customers, and taking a loss to do so. Cricket is doing the opposite. They are crushing their customers with huge fees just to do administrative changes that cost them nothing. I asked them about porting the number out. They told me there would be a $55 administrative fee to activate the line to port it out. Now, if the account is shut off for non pay, the fee is $5.00. However, I couldn't only pay my line and let my roommates line get disconnected for non pay. They have it set up so your only option is to pay their high fees. For example, Metro PCS has an option to restore a canceled line for 72 hours so the number can be ported, and it is 100% free. We know this because that is how we ported the number to Cricket to begin with. Instead of offering that, Cricket cripples you with fees
Product_Or_Service: Apple /NA/N/A
Account_Number: XXX-XXX-XXXX

Better customer service reps in store and on the phone. Be versatile with who you hire there are more people in the world than the rude ones you constantly do.

Sign says open but the clerk is just sitting around not opening the door she has a sign up saying she'll be back at 4pm on break its 4:20pm May 12th 2020 Fortuna CA she has not opened the door & another customer says the clerk has been on break all day

we were on Family Plan and had 4 phones on this plan which cost $110 a month. On April 29th, my son paid the $110 over his phone, cricket sent all of us a text stating it was paid . Later that afternoon, we added 2 to the plan . My son had already told me that only 5 people can be on the family plan and Dillon would have to have his on acct/line. We arrived at cricket at 1990 N Highland in Jackson,Tn, I told the lady I wanted to add to my family plan and she also stated what my son had already told me , I told her I know and we will just put one, Dillon's on his own acct., she did her paperwork and told us it would be $190 a month for 5 on Family Plan and one on it's own acct. (The bill was not due until May 4, 2020, Jonathan just paid it early) She said we need to pay $76.80 today and then on May 4 $190 will be due and Jaycee would only pay pro rated amt of around $5. I kept telling her why $190 we had already paid 4 lines of $110 and showed her the receipt on my phone. She stated maybe the payment isnt on their computer yet. I said that's still not right. Later we found out she had taken the money we had paid for the monthly bill and used it that day also. Here is the break down of what the receipt says :
2- Activtion Fees = $50
1 service 1st month $35 ($20 discount for family plan)
1 Service 1st Month $55
2 - Sim Card Kits = $19.98
Madison Co. Tax $1.92 and Tn State Tax (Tn does NOT have state tax) $4.90
Total = $166.80, without our knowledge they took $90 of the $110 we had paid for the 4 lines, and used it on this
New Bal - $76.80, She told us Jaycee /Dillon will owe $90 and that will be Pro Rated, again I told her this did not add up, again she stated once the $110 showed up on their end it will all be straightened out, May 1-4 Jaycee and I paid them another $179 and change166.80+89.65+90= $346.45 what we pd for 1 month that should've been $135+55=190, they overcharged us 156.45. We found out the girl did not do it right, we got it corrected but they did not refund me, Cont....
Account_Number: XXX-XXX-XXXX

I have been with Cricket Since 2015
I have a $80.00 a month family plan.
I paid my bill 4/27/20. May 1, 2020at 1:00 pm central time my phone went dead. They have known I have had a hacker, I filed a Police Report to have my # changed, went to the Cricket Store S.E. 44th, Okc, Ok
They would not help me!
This has been going on Since he got into my SSD January 27, 2020
Cricket did not help or protect me at all! Sf o May 1, 2020 this Kid in Florida called and had my phone # ported to a Prepaid Ultra Account T Mobile
I could not get my phone back on its been 11 days and they have caused me more problems, than you can imagine! Ultra the company knows its fraud and told me to have Cricket Contact them, I found out the Account # and Pin, its under my name
Account Pin
CRICKET HAS TO PORT IT BACK AND CLEAR MY ACCOUNT, THEY HAVE DONE NOTHING! HELP

My account was charged a day early for my next months service and I tried getting a refund from cricket since I'm switching to metro pcs and even though I recieved a text message yesterday staying my card would be charged on the 8th it was processed on the 7th instead and cricket will not refund my money at all
Product_Or_Service: LG /Stylo 2/Unlimited
Account_Number: XXX-XXX-XXXX

my dad paid for a cricket wirless phone less than 3 weeks it went out on me I tried serveal timess to contact them and I was hung up on on serveral times and waiting for hours on the phone to be picked up and answered.
Order_Number: XXXXXXXXX
Account_Number: XXXXXXXXXX

Sent letter saying being charged an unauthorized $7.00 ,per month for charges not verbally agreed upon during actual activation and purchase of phone. Cannot cintact..tried..store, being hung up on....many many many times. Tried contacting Criket Company...cannot get through to resolve this issue...Extra charge was never agreed uopn... a letter was sent to me stating they were charging me for 'extra' protection...I was not told about...plus...the service in this store was poor...spent 3 hours in store, clerks were no protection & homeless people were welcomed & supported in store, I had already began what I thought would be a 10 minute transaction...a nightmare....just wanted my phone number for new phone, or my old phone back...but....they insisted on making sale....& I felt I had no choice.
Product_Or_Service: Samsung /A10/
Account_Number: XXX-XXX-XXXX

worst customer service ever
I have been a loyal Cricket customer for 5 years and these past few months I have had the worst customer service! I have asked for someone from the cooperation to contact me 2 months ago and NOBODY has contacted me! With COVID-19 I asked to have my due date moved 2 days out, just 2 days, since it would be when I get paid and the customer service rep told me that I could not change my date because I changed it back in December. I looked everywhere and nowhere does it say that I have to wait so long to change the date again! With it not posted anywhere for customers to see that information how are we to know that information? With COVID-19 all the other utilities that are due have been able to move a due date and understanding with the situation however CRICKET? Not so much they have given me any option to help my situation. This isn't the first time customer service has been like this. I am tired of being ignored! I have asked MULTIPLE times for someone from cooperation to make contact with me and as a customer I feel ignored and it makes me want to take my business elsewhere! I have referred many friends and family members without getting any referral credit and now this poor customer service makes me want to tell them to go anywhere but here!