Crosstown Auto Body

We stand by our previous response Mr***’s complaint regards toll violations assessed by our client, the New York State Thruway Authority (NYSTA) Mr*** was invoiced by NYSTA for the toll violations and failed to resolve the invoices with our client prior to collections, he will be responsible for the balance Contrary to his assertions, toll violations with NYSTA do not fall under the FDCPA

We tried calling Mr*** at the phone number on the complaint but the mailbox is full. If you sent a payment to toll-by-plate 12/2/this would have been after your due date was passedOnce the due date passes, TBP sends the file back to the original tolling authority to forward the file on forcollections. If they receive a payment they have nothing to apply it to. They are just a billing service not part of the toll road authority. If this is the case, they would have applied the money to a future tolls account. I have sent an email to my client to confirm whether they are holding funds or not. If so, I have requested that theysend you a refund. I will let you know when I receive a response.As far as making the payment, you can go on-line at ***Your client code is *** and your on-line payment # is ***If you prefer you can call me directly and I can have on of my employees process your payment. You can also call an # that the DMV will provide you, and we will process the payment immediately and fax a release direct to the DMV. Please let me know if I can be of further assistance.*** *** ***
*** ***
*** Tell us why here

We handle collection efforts for unpaid red light cameraviolations on behalf of the City of *** *** **. We haveconfirmed with our client that the matter at issue remains unpaid andunresolved; and that the issue involves a red light violation occurring on orabout November 16, at
the intersection of *** *** *** *** ***

You have provided new information in your complaint that is inconsistent with our client records. Please contact the City/County of Denver, Parking Violations Bureau to discuss and resolve. The toll-free number is: ###-###-####We are committed to assisting you in the resolution of this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
So sorry I did reply but I will resend in response to there reply of saying this information was supplied to them by the DMV is an out an out lieI from day one this started in January my first call was to the DMV we were shocked that they even had our names even associated with this truck my truck was totaled in September of by my insurance company and taken to the salvage in OctoberThe DMV when I called and gave them the tag number they had a picture of they told me my name is NOt I repeat NOT registered to this truckI then asked them how would these people get my nameI was told they use old websites that they would have to have s warrant to get this information it is not just handed over to anyoneI then called them while spending minutes on hold I was told I would have to prove itWell first of all I shouldn't have to prove anything but we called our insurance company they faxed a copy of the paperwork showing my totaled vehicleThis should of taken care of the problemNo it did not the person who owned this truck now is still driving on Texas roadsWe on the other hand have not been to Texas in over yearsSo we get another bill saying they are turning this over to the all lawyer office so sgai we called told them we don't own this truck and they as a lawyer office should get there information correct before they send this stuff out how stupid are you thus us clearly there problemNot mineIf your going to take someone to court over charges due you'd better have the right partyI was told by the DMV they are good at doing thus they think if you get harassed enough you'll just pay it not happeningSo I dug out an old registration which clearly has my tag number on it doesn't even come close to what they haveI sent it registered mail they had to sign for itThen a month or so later we get another letter we are just fed upI faxed this same information to *** at the Revdex.com days agoWe are done messing with this and themOur next call will be to a lawyerWe have done more than we should have its not our responsibility to do there job in locating who owns thus truck nowThey say I'm frustrated nope I'm just Angy now and tired of spending my lunch breaks on hold and mailing and faxing stuff.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Thank you for bringing this complaint to our attentionBased upon your notification and information, we have removed your name and address from this account as being an "incorrect party." You should receive no further communications from our law firm regarding this matter. If you have
additional questions, please do no hesitate to communicate with us directly

I am responding to the consumer complaint filed with your
office by *** ***. Mr***’s complaint
regards unpaid toll violations incurred on a tollway operated by our client,
the Tampa-Hillsborough Expressway Authority (THEA)
"line-height:115%Verdana",sans-serif">Toll-By-Plate invoice *** for $was issued
August 25, with a due date of September 19, 2014.
Toll-By-Plate invoice *** for $was issued
October 3, with a due date of October 28, The invoice included the
$from the previous invoice and $in new charges. The invoice included the following statement;
“Past due transactions from a previous document may be sent to a collections
agent prior to the due date of this document.”
Toll-By-Plate invoice *** for $was issued
November 12, with a due date of December 8, 2014. The invoice included the $from the
previous invoice and $in in new chargesIt also included the statement
noted above regarding past due transactions
Toll-By-Plate invoice *** for $was issued December
18, with a due date of January 12, 2015.
The invoice included the $from the previous invoice and $in
in new chargesIt included an adjustment for $from invoice *** as it had been referred to the firm for collections. It had not been paid by Mr*** as he
claims. No proof of payment prior to the
referral to the firm has ever been provided
As stated above, the $from *** was referred
to the firm for collection on November 18, with a $collection fee
being added by THEA. When that was not
paid timely, an additional collection fee of $was added by THEA
The $from *** was referred to the frim for
collection on December 29, 2014. The
delinquent balance owed to THEA at the firm was then $54.56. This did not include the amounts still owed
to Toll-By-Plate of $from invoices *** and ***
Mr*** paid the $on January 25, to clear the
balance owed to THEA which was with the firm.
His balance with the firm at that time was $
On February 2, 2015, $from *** was
referred to the firm for collection along with $collection fee added by
THEANotice of the amounts owed was mailed to Mr*** on February 6,
2015. On March 6, 2015, $was
referred to the firm from *** ***
When the amounts owed remained due and owing, a hold was
placed Mr***’s vehicle registration and an additional collection fee of
$was added by THEA on March 18, 2015.
Notice of the registration hold and the amounts owed of $was
mailed March 23,
The review of the records shows that Mr*** has
received proper credit for his one payment to amount owed to THEA of
$54.56. The current balance of $is
correct and will remain due and owing
*** ** *** ***

I am responding to the consumer complaint filed with your office by *** ***Mr***’s complaint regards unpaid tolls and fees owed to our client, the Northwest Parkway (NWP).Both the NWP and the firm have been attempting to contact a *** ***, owner of a vehicle with Colorado license
plate ***, at *** *** *** *** *** ** ***The firm performed a skip trace of this account and located a possible new address of *** *** *** *** ** *** and mailed one notice. Mr*** contacted the firm on May 2, and advised the agent that we had the wrong address and for this account and that his middle initial was differentThe agent explained that we would remove his address and that it was perhaps a mistakeMr*** asked how we obtained his address and the agent explained that it was possibly through public record searchShe apologized for the error and thanked Mr*** and disconnected the call.UWe reviewed this account and determined this to be an incorrect addressWe have removed Mr***’s address from this file and he should receive no future communication from the firm regarding this accountWe apologize for any inconvenience this may have caused

This complaint concerns unpaid tolls owed to our client, the New York State Thruway AuthorityMr*** complains that he has an E-ZPASS and thus should not have been charged for unpaid tolls. Mr***’ vehicle was captured on the NYSTA’s Tappan Zee Bridge on February 2,
and no E-ZPASS transponder was detected. As required, NYSTA mailed their original invoice in the amount of $to Mr*** at the registered address of the vehicle and received no response. The second notice with an additional fee $was also mailed to the registered address. Mr*** failed to resolve the balance and the account was referred to collections. Based on this information, the balance is due in full. I spoke with Mr*** regarding his delinquent account. We are under no obligation to reduce the amount owed despite Mr***’ complaining as such. Regardless, in an effort to resolve the account, an reduced amount was offered and Mr*** has accepted the settlement. He stated he will call in on July 27, to pay the amount agreed to

The property that was set for sale in October had the address of *** *** ** *** *** **.It appears that the property that was set for sale is located behind the house owned by Ms*** ***There were no bids received at the tax sale, and it has since been determined that the
property is not accessible and thus not sellableWe have pulled the property from our website and have coded the property as not suitable for saleWe trust this problem should not come up in the future for this piece of property and apologize for any inconvenience this may have caused Ms***

A vehicle registered to Mr*** incurred one toll on
July 15, and one toll on August 31, on the Northwest Parkway (NWP). On September 11, 2014, NWP mailed Mr***
a
statement for $8.00; the amount of the tolls incurred. When no response was received a second
invoice was mailed October 11, for $which included a $mail fee. When no response was received to that
statement, a third statement was mailed on November 11, for $14.20; which
included a $late fee and additional $mail fee. On December 11, 2014, a fourth notice was
mailed to Mr*** for $59.80; which included two $civil penaltiesAll
four notices were mailed to the registered address for the vehicle, *** *** *** *** ** ***
When no response was received to the four notices, the
account was referred to the firm for collection. A notice was mailed to Mr*** on January
15, for $which included a $collection fee. Our second notice was mailed to Mr***
and return as undeliverableWe obtained a new address for Mr*** on April
2, and mailed a new notice to him on April 9, 2015, again for $
On Mr***’s first phone call with our office, our
agent explained that the NWP statements were mailed to his previous address; which
continues to be the registered address for Mr***’s vehicleHe did not
agree to the charges and stated he would contact NWP
Mr*** contacted NWP and they verified that the
notices were mailed and he could call us back for a possible discountOn the
second call with our agent, she advised we could remove 80% of the penalties
Mr*** refused to pay and stated he would contact the Revdex.com
The current balance owed by Mr*** is $79.80. We suggest that he properly register his
vehicle to prevent this type of issue from occurring in the future
I hope that this response will be sufficient to satisfy
your inquiry as well as to assist the complainant in moving this matter toward
resolution
Respectfully,
*** ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:the initial bill was not received so how would I know to pay the tollI have had an account with the E-Toll Road for years so why would that bill not have been includedI request the business to send me the original bill.
Regards,
*** ***-*** ***

Complaint: ***
I am rejecting this response because:If you read the reviews on this company (on several other sites, *** to be specific) and their lack of professionalism the only word to describe them is disgustingI’m not surprised that they are trying to diminish my character for their piss poor customer services, complete rudeness and "incompetence"I’m not surprised that they did not touch on the subject of their employees telling me that they do not specialize in " customer service" Therefore they can talk to me in any manner I was also indeed hanged up onLets touch on these subjectsDid you forget? Their response explains my point exactlyA piss poor company with piss poor employees trying to shadow their behavior based on my reaction to their rude employeesIt’s called cause and effectWhy didn't you mention that I made a full payment to you thieves? Why didn't you mention how calm I was until your employee opened her mouth and continuously spoke over me time after time? The only reason I made the payment was for my sanity and the fact I did not have to deal with you allThis company is full of liarsThe only truthful statement they made was the fact that I called them “ incompetent” because they simply areAnyone reading this please check the reviews (link below). Everyone can’t be wrongThis company needs to be put out of business or new management is strongly recommended because the only way they’ll succeed is through harassment. Good Day.***
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This firm continues to engage in disingenuous communications This issue was NEVER about a *** *** as they stipulate The original offender was named *** *** born 3/2/as confirmed by the Court for the citation in question This firm changed the name to *** *** *** after speaking with me and getting my middle name Again, I am *** *** *** born 4/16/52, information that was previously provided this firm by telephone I suggest that they check the records of their office in Urbandale Iowa for confirmation of my telephone communications.Nonetheless, what I will accept is a statement from the firm that they have erroneously pursued *** *** *** born 4/16/in this matter, and that they will cease and desist in communicating with him or his representatives for collection of the fine incurred by *** *** born 3/2/ I ask that they use specific language in this matter, so as to be clear that they have corrected their error and will no longer pursue payment from *** *** *** born 4/16/ An apology for their continued harassment of me, an innocent citizen, would also be appreciated
Regards,
*** ***

Complaint: ***
I am rejecting this response because:We have lived at *** *** *** *** *** *** *** There is no reason that the DMV and the USPS should not have had our correct address in *** almost a year past the time we moved from *** *** *** ** *** Our check #*** for $was sent on the date I filed my complaint (January 29, 2016) along with a letter to E-Public Highway Authority, ** *** *** *** ** *** using the stub attached to the License Plate Toll Statement The check cleared our bank on 2/5/and was cashed, so the statement that your client has not received payment is not accurate since they have already cashed the check.Please send me receipt of the payment and a statement that this matter is closed
Regards,
*** ***

In this matter the complainant received a letter from us but was unable to reach us by telephone, fearing some form of scam. Unfortunately, the complainant is accurate that she was unable to reach us, as our telephone system was experiencing problems. We have since solved the phone
issue, and have contacted the complainant to explain the problem and apologize. We will continue to assist the complainant to ensure her matter is resolved. We consider this complaint to be closed

This warrant is no longer active according to the records check conducted last week
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***