Crosstown Auto Body

Please see the attached file for our response. thank youTo Whom It May Concern:This letter summarizes the communications with Ms*** who has filed a complaint with the Revdex.com regarding handling of her delinquent tax account referred to our firm for collection by Bexar
County, the City of San Antonio, East Central Independent School District and other taxing units for whom the County collects taxes.On January 7, a suit was filed against Ms*** for delinquent taxes due our clientsUpon filing the lawsuit Ms*** became responsible for court costs that were incurred as a result of the suit being filed to collect the delinquent taxes in accordance with the Texas Property Tax CodeThe following summarizes the conversations that relate to the complaint filed by Ms***A chronicle of notes dating back to are provided hereinFebruary 25, 2016: Ms*** contacted our office and asked that the receptionist transfer her to a "a person who is in charge of our office"The call was transferred to Operations Manager *** ***Ms*** stated she was upset with *** because he told her that as the Partner in Charge of the litigation involving Ms***, that I was not availableShe stated that when she receives a letter she expects to speak directly with the person who signed the letter*** explained that she could help her if she just gave her account infoMs*** stated she was upset after receiving a court cost letter froM us because immediately after she was served with the suit, she went directly to the Bexar County Tax Office to pay the taxes dueShe stated she was not given information about the court costs due (note: court cost information is made available through the Bexar County District Clerk's Office)*** explained to Ms*** that once she was served with a citation, she should have contacted our office first since our firm name and number are provided on the citation --- not the Bexar County Tax OfficeIf she had done so we could have given her the total amount owedMs*** went on to state that the court cost letter was the first time she had ever seen our firm nameThis was not true because the system reflects communications our office had with her prior to filing a lawsuit filed in Ms*** insisted that there was no way she would have called our office on the dates we documented*** further explained to her that our firm's staff is required to record notes of every phone call they make or receiveAs *** recounted all the dates our office had communications with her, it was presented to her that there was a lawsuit filed for delinquent taxes in where she interacted with our firm to resolve that previous lawsuit where a judgment has been entered and the court costs are still pending*** explained to Ms*** that a payment plan could be set up to pay off the court costs due, but that by law the lawsuit could not be dismissed until all court costs are paid in fullFurther, Ms*** will keep receiving letters from us on both suits until paid in full.On a date near February 29, Ms*** contacted our office and spoke with *** ***, a senior litigation assistantMs*** refused to give her any information so that *** could locate the account to assist in resolving the matterTherefore there is not a note in the system about this communicationFebruary 29, 2016: Ms*** contacted our office and spoke with *** ***Once again Ms*** refused to give any informationIt was through research that both *** and *** figured out who Ms*** was and the nature of her call based on a recent letter sent to Ms***.March 7, 2016: Ms*** contacted our office and spoke with *** *** regarding the letter mailed to her on March 1, by our firmShe stated to *** that she would not deal with our law firm and that she would deal directly with the Bexar County District Clerk.It is important to note that while Ms*** initially called regarding the lawsuit filed against her, our staff repeatedly advised her of the pending judgment on the lawsuit so that both lawsuits could be resolvedDespite Ms***'s derogatory comments to members of our staff, our team reacted professionally at all times and worked to provide her assistance in resolving the outstanding balances she owes on the pending lawsuits.Further documentation regarding the court costs due in the lawsuits filed against Ms*** can be made available on the Bexar County District Clerk website under cause numbers *** and ***Our firm's recommended resolution is to direct the complaintant to the Bexar County District Clerk to pay the court costsThe firm will continue to correspond with Ms*** in a way that is consistent with all other outstanding balances due our clients until those delinquent balances are resolved

Complaint: ***
I am rejecting this response because: I never received notices that this business claims they sent to meI only came to find out that I had a balance with them after researching on my own
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Just because my name is the same does not his me this is not me so again you were told to quit calling my phone ###-###-#### and you kept doing it so yes you are harassing me and you need to stop I would think since you call yourself a law office you would understand this I would check out the information IE phone numbers be for harassing people so now I would like a apology and do not contact me again or I will file a law suit against you
Regards,
*** ***

Complaint: ***
I am rejecting this response because:when we first received this notice we called and told them we didn't own this truckWe asked them where they got there information that it is registered to *** *** they would not tell usPer Kansas dept of vehicles that tag is not registered to usAnd never has beenOur insurance company faxed them the paperwork showing they totaled our truck This truck was sold at autionThen we received more notices say we owed more money I then sent to them a registered letter they signed for showing my tag number that was registered to us when we owned this truck they clearly don't know how to do business I have sent them proof more than once ad per our dept of motor vehicles here in Kansas they do this all the time to people here several stories on our local news about this it's time someone makes them accountable for there actionsThis is clearly harassment I will fax you a letter from our insurance company to you the Revdex.com but something needs to be done about this issueThanks Mr and Mrs ***
Regards,
*** ***

Revdex.com Reply:On 4/18/2016, we were assigned two parking violations issued 2/27/and 2/28/in the City of Nashville, Tennessee totaling $from SP Plus Corporation which were allocated to a Tennessee license plate we skip-traced to a Tennessee DebtorThe address and phone number we
acquired through additional skip-tracing efforts belonged to *** *** of Fishers, IndianaA manual review of the skip-tracing effort revealed that the address and phone number for *** *** of Fishers, Indiana should not have been attached to these Debts.On 5/11/2016, we manually removed *** ***’s address and phone number from these violationsAs of 5/11/2016, we have no parking violations attached to *** *** of Fishers, Indiana.We have provided a copy of the letter to the correct Ms*** in TN

please see the attached files for our responseOn 5/19/2016, Linebarger Goggan Blair & Sampson, LLP (the firm) received parking violation *** from SP Plus Corporation (our client) that was issued on 3/31/for “ticket expired” at *** *** *** ***, Austin, Texas at 10:PM to
license plate ***, TX. On 5/20/2016, the firm skip-traced license plate ***, TX to a Honda Accord owned by *** *** *** at *** *** ***., Apt***, Austin, TX on the original titled date of 9/4/The vehicle was registered to *** *** *** at the more-current address of *** *** ***, Dripping Springs, TX 78620. On 5/23/2016, the firm mailed the first collection noticeOn 6/27/2016, the firm mailed a second collection notice.On 7/5/2016, the firm received Revdex.com complaint # ***Also on 7/5/2016, the firm re-checked skip-tracing efforts and found *** *** *** to be both the title holder and registrant of the aforementioned vehicle at the time of the violation. Currently, violation # *** remains outstanding in the amount of $

Complaint: ***
I am rejecting this response because: The response from the law firm doesn't answer any of the issues I raisedThey state that I was ticketed for parking overnight at a meter in the city of GalvestonI never parked overnight at any metersAnd I don't recall receiving any parking ticket during my stay in that city
They claim it took from until to locate meThe Massachusetts license plate on my car is tied to my name and mailing address in the database of the Massachusetts Registry of Motor VehiclesAny legitimate government agency, of which I assume the City of Galveston is one, has the ability to contact the Massachusetts RMV and obtain my mailing address in regards to any ticketsPlease provide some proof that at any time during the last four years the City of Galveston has attempted to contact me.You can't just show up after four years claiming someone owes a debtI googled the name of this law firm, and you have the worst reputation of any business I've ever seenMany people accuse you of scams.
Regards,
*** ***

Please See Attached. Thanks!

Complaint: ***
I am rejecting this response.See attached file showing: 1) Linebarger notice 2) Response to erroneous debt 3) Letter from my County Tax Office, confirming I was not the owner of vehicle with referenced VIN number at time of the alleged violation, as it was sold year prior.** ***

I am responding to the consumer complaint filed with your office by *** *** ***’s complaint regards business registration fees due our client, the City and County of San Francisco Treasurer and Tax Collector (SFTTC). A review of the City and County records indicated six outstanding
registration fee years for a business named “*** ** ***” with a total amount due of $1,at an address of *** *** *** *** *** *** ** ***. *** *** contacted the firm on May 14, and stated that he never had any business in the City and County of San Francisco and the account is not in his nameUpon receipt of this complaint, we asked the SFTTC for a review the account. Based on the review, we have determined the account was in error as to *** ***As such, the six accounts have been recalled from our office and closed by the SFTTC

Revdex.com Response On 3/14/2016, Linebarger Goggan Blair & Sampson, LLP (the firm) received parking violation *** from SP Plus Corporation (SP Plus) for non-payment of a parking fee linked to Alabama license plate REGENCY.On 5/12/2016, we skip traced the license plate to *** ***
*** in Huntsville, Alabama, and on 5/16/2016, we mailed our first and only collection notice.On 5/27/we were made aware of the Revdex.com complaintUpon further review of the photographic evidence provided by SP Plus, we discovered the license plate pictured was actually a temporary paper advertisement place-holder plate for REGENCY MOTORSWe immediately contacted SP Plus and they agreed to recall the violation from collectionsWe also ceased any collection activity related to this violation.As of 5/27/2016, we no longer consider *** *** *** the responsible party for SP Plus violation ***

Please see the attached file for our response. thank you

Complaint: ***
I am rejecting this response because:I've never once received an invoice AND the Contour I haven't had since late 2011. So any "registered addressed" you've been sending are probably wrong and going to someone else.It's my responsibility to maintain updated records with the DMV? I HAVEIt's YOUR responsiblity to make sure I receive themYou can't tell someone they owe money and keep adding on interest and penalties and god knows what else without making sure they are receiving themWhen is the last time you sent an invoice?I've worked for your firm before, as a temporary until *I* leftI think in Don't tell me you cannot assist meI'm willing to pay SOMEthing but $is excessiveI worked at your call center in San AntonioI didn't work for the HCTRA sideI worked under a man named *** and did collections for the Bexar County Court system for unpaid ticketsI don't ignore my responsiblites because I've seen what you all do to peopleI don't have the contour so I could care less if you blocked registration for that vehicleWhat is owed and what can be done for the Chrysler Pacifica?
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I never received information on this payment plan.Can I make the payments online? If not I will need the exact address that I will have to send the payments toAlso is there a due date ? Or how does this work? I need specific information on how the payment plan will work.
Regards,
*** ***

Ms*** states in her complaint she was informed by representative at THEA that the tolls were resolved and does not have a balance owed for the vehicle in question We forwarded Mr*** complaint to THEA After review, THEA confirmed this matter was cleared within the grace period
and should not have been referred to collections The account has since been recalled and no balance is currently due.We contacted and informed Ms*** of the resolution and have provided the tax office with the DMV release for this vehicle

Ms*** states on the complaint that the vehicle in question has never been in the state of Virginia Our client has confirmed the license plate on the image was read in error The account has been removed from collections and Ms*** no longer has a balance due in collections.We
attempted to contact Ms*** at the number provided but were unable to reach her by phone or leave a message on her voicemail due to network difficulty on her end

As was explained to Ms*** by E470, the
amount of $remains outstanding as she did not make payment in full or on
time She was given an opportunity to pay the reduced amount but failed
to meet the terms set by our client

We are in receipt of your complaint to both the CFPB and Revdex.comWe take all complaints seriously, and have thoroughly investigated the facts of this matter.First, contrary to your assertion, we are not a "collector"Our firm has been providing legal collection services for over years, and
our Harrisburg Office has been providing collection services to the Commonwealth of Pennsylvania and its state agencies for years.The PA Department of Revenue placed your delinquent account with our office in 2016, and we sent correspondence to your attention on November 7, and communicated with you on November 14, In that conversation you verified your social security number was the same as that of the Department of Revenue's recordsAlthough our notes indicate we were to provide you with a breakdown of the liability, I can't confirm the breakdown was actually sent and we apologizeNevertheless, the obligation still exists.We will honor your request to cease communications with youHowever, it's important to understand the Department of Revenue still considers your account outstanding, and liens have been filedIf you want us to assist in resolving this matter, just let us know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Mr*** states in his complaint that he never received an original notice for unpaid tolls and charges owed to our client, the *** *** *** *** *** ***) and, as such, he should not be responsible for anything other than the original toll amount. Records show that on
September 10, 2017, *** recorded a toll on a vehicle with *** license plate *** registered to Mr***. On September 24, 2017, *** mailed a notice in the amount $6.25; the amount of the toll and an administrative fee of $5.00. The notice was mailed to the registered owner of the vehicle at the address on file with the *** *** * *** * **th St, *** ** *** The notice stated that the due date for payment was October 12, and if received past this date, the amount due would be $51.25; the amount of the toll plus a late penalty of $ *** shows no record of either their notices being returned as undeliverable or of payment being received. When no response was received to the original *** notice, the account was referred to the firm for collection with the balance of $51.25. No additional fees have been added by the firm. As Mr*** was properly notified of the tolls, the balance of $remains due in full. We spoke with Mr*** and explained the balance is due in full. We also provided a copy of the original the *** notice to the email provided. Mr*** stated he will call us back to resolve once he reviews the notice