Crosstown Auto Body

As required by law, all notices of the violations and the hearing citation were sent to Ms*** and the registered addresses for her vehicles It is Ms***’s responsibility to maintain a correct address with the DMV If Ms*** wants any further documentation, she may request a copy of the administrative hearing file from the County Clerk, or come to our office, *** *** *** *** *** ***, and we will provide her a copy of citation and hearing order The vehicles registered to Ms*** which HCTRA has recorded violations are:• Ford Contour, license plate ***• Chrysler Pacifica, license plate ***

Complaint: ***
I am rejecting this response because:I don't have to agree with their response
Regards,
*** ***

I am responding to the consumer complaint filed with your office by *** ** *** Ms*** complaint regards unpaid tolls and fees owed to our client, the Harris County Toll Road Authority (HCTRA).On June and 30, 2016, HCTRA recorded three tolls incurred by a vehicle with Texas
temporary license plate *** registered to Twin City Motors Upon receiving the initial invoice in the amount of $38.25, Twin City Motors provided HCTRA a copy of the rental agreement stating Ms*** was in possession of the vehicle from June 27, to July 1, 2016, during the time of the tolls incurred.On November 8, 2016, HCTRA mailed Ms*** the first and final notice in the amount of $38.25; the amount of the tolls and administrative fees The notice was mailed to the address provided by Twin City Motors per the rental agreement-*** *** *** *** *** ** ***.When no response was received, the account was referred to the firm for collection On January 24, 2017, the firm mailed Ms*** a collection notice in the amount of $80.25: the amount of the tolls and administrative fees plus an additional collection fee of $42.00.Ms*** contacted the firm on February 14, and was advised of the amount due in collection Ms*** claimed she attempted to resolve the toll balance with HCTRA when she initially returned the rental vehicle but they had no record of unpaid tolls in her name Ms*** also stated she did not receive a notice from HCTRA The agent explained that any toll invoice at that time would have been mailed to the registered owner which was the rental company (Twin City Motors) Upon receiving the notice, the rental company provided HCTRA with the Ms*** rental agreement which stated that she was in possession when the tolls were incurredUp to this point, the agent was informative and helpful Although we do not agree that the agent was extremely rude as stated on the complaint, the ending of the call was not up to our standards.On February 15, 2017, we contacted Ms*** to discuss the account Ms*** stated she was at work and would call us back when she was available Ms*** has not contacted the firm since

Thank you for bringing this complaint to our attention. Based on your notification and information, we have removed your name/address from this account as being an “incorrect party”. You should receive no further communications from our law firm regarding this
matter. We also reviewed the telephone recordings of your call with our collectors, and we found that they were polite and responsive to your inquiries. If you have additional questions, please do not hesitate to communicate with us directly

Complaint: ***
I am rejecting this response because:The City of Denver confiscated the vehicle and presumably sold it at auctionI received no paperwork indicating who the purchaser was, when it was purchased, nor a bill of sale or date of transfer of ownership or registrationI reaffirm my denial of ownership of the alleged debtI did not even receive any proceeds from said sale of the vehicle if it did in fact occur
Regards,
*** ***

Mr*** says on the complaint the vehicle in question was on an active North Texas Tollway Authority (NTTA) account and he should not be held responsible for the fees associated with the unpaid tolls owed to the Harris County Toll Road Authority (HCTRA).On October 14, 2016, HCTRA received from
NTTA a request from Mr*** to pay the tolls only and have the administrative fees waived HCTRA responded to NTTA with an explanation that Mr*** was not eligible for a fee reduction due to having already accepted one on August 12, for previous invoices Based on HCTRA’s fee reduction policy, a customer is only allowed a fee reduction once every days HCTRA also informed NTTA that the balance was due in full and to have Mr*** contact HCTRA to resolve the balance immediately.On December 21, 2016, Mr*** contacted HCTRA in regards to the current balance in collections for unpaid tolls and fees in the amount of $ Mr*** was informed that due to a fee reduction that was accepted on August 12, on previous invoices, the balance was due in full for the current invoices Mr*** was also informed the balance was referred to collections and to contact the firm.On December 21, 2016, Mr*** contacted the firm to discuss the balance and requested for the fees to be waived due to having an active NTTA account The agent explained that due to accepting a fee reduction on August 12, 2016, no waiver would be offered and the balance is due in full Mr*** requested to speak to supervisor and the call was transferred Unfortunately, the agent transferred the call to a supervisor who was not in the office that week which led to Mr*** from not receiving an immediate call back.Mr*** says on the complaint that he was able to discuss the account on December 21st but when he called in on January 3rd, he was informed that authorization from *** *** was required in order for the account to be discussed with him.We reviewed the recordings During the first communication on December 21, the agent asked Mr*** to confirm the name and information on the account during the authorization process The agent did not hear Mr*** state he was *** and not *** The agent talked-off the account believing she was talking to *** On January 3, 2017, Mr*** contacted the agent to discuss the account and during the authorization process, Mr*** clearly stated he was ***, son of *** The agent followed proper procedure by informing Mr*** that authorization will be needed from *** *** to discuss the account in collections.We attempted to contact Mr*** to discuss a resolution and left a voicemail

Complaint: ***
I am rejecting this response because: (1) I was neither residing in Florida, nor was I in possession of the vehicle at the time of the alleged infraction; (2) I was not the regi**ered owner of the vehicle at the time of alleged incident, and provided proof of regi**ration and the bill of sale from my si**er to the Palm Beach County Clerk of Courts in 2013; and (3) as **ated before, I have a valid, non-Florida drivers license and canceled my original Florida-issued license in 2010, so the Florida DMV can do whatever they want with the previously canceled license since I don't need it nor do I use itFurther, under Florida **atute 316.0083(1)(d)1.a-d, I have the legal right to object to the alleged infraction through various means, including but not limited to providing sworn proof that I was not in possession of the vehicle, which I did as **ated above, which was notarized and sent to the Palm Beach County Clerk of Courts in 2013.At this time, I consider this issue closed (yet again), and will retain legal counsel on the premise of unlawful harassment again** the Palm Beach County Clerk of Courts should they choose to continue to pursue this matter in clear violation of the lawI under**and that this business was given incorrect and invalid information, but at this time I consider the communication relative to this issue closed
Regards,
*** ***

We are responding to the complaint filed by *** *** Her complaints relates to amounts owed to our client, the Harris County Toll Road Authority (HCTRA), for unpaid toll violations and related fees.Ms*** has toll violations spanning from 12/23/to 3/24/Her EZ-Tag
account was suspended on 12/7/All invoices were sent by HCTRA to the address she has registered with the Department of Motor Vehicles That same address, *** *** *** **., is still on record with the DMV as her current addressAn Administrative Hearing Citation was sent to Ms*** at her registered address on 7/8/14; both by regular and certified mail Her Hearing was held 8/19/14, she did not appear and an Order was issued by the Administrative Hearing Officer finding her liable for the tolls and fees Ms*** called the toll road on 9/11/regarding the fines added to her balance and stated that she did not want to pay for the violations HCTRA offered her a payment plan on the full amount owed She did not set up a payment plan On 9/30/she made a payment of $and on 10/28/she set up a payment plan with the toll road Ms*** did not make any of the agreed payments.In her complaint Ms*** states that she owed maybe $worth of tollsWhen she got on the toll road multiple times without a valid EZ-Tag or stopping to pay the tolls, she created violationsAs stated in HCTRA’s invoices, “Failure to pay tolls is against the law and results in a toll violation invoice and/or referral to a collection firm” We have confirmed that Ms*** owes the Harris County Toll Road Authority a total of $ That amount will remain due and owing

As a result of the information filed by Ms***, we have notated the account as requiring further address research and will not be sending her any more notices. We appreciate her efforts to update our recordsWe have also contacted the Coleman County Appraisal District and provided
them with this new information so that they may update their records. Tell us why here

Mr*** *** called our office twice last week He received a court cost letter from us dated February 15, in the amount of $561.00During his first call on Wednesday, February 24th our paralegal spoke with himHe was upset stating that he had just talked to the Tax office and they
told him that everything was taken care. I explained to him that the property taxes were paid in full, however there were court costs still due, as a lawsuit had been filed on behalf of the Tax office in order to get him to pay his taxes. He said he was not going to pay court costs because he did not owe anything elseWe tried to explained that the court costs must be paid in order to dismiss the lawsuit and what his payment options wereHe continued to say that he was not paying and that everything had been taken care of. We explained that court costs must be paid and if they were not paid, the lawsuit would eventually proceed to a tax sale He raised his voice and said we could not sell his property and he would have to contact his lawyerThursday, February 25th *** *** called again and talked to my assistant, ***. He stated again that the Tax Office told him that everything was taken care of *** explained that “yes, the taxes have been taken care of but that court costs were due in the amount of $561.” He asked if he could pay it outShe told him yes, he could make several payments until it was paid in full. He asked her several times the details of payment but it seemed difficult for him to understand how to make out the envelope, how to identify what the payments were for, etc. She offered to send him a letter that would give him the detailed information. That letter was mailed out on Monday morning Feb29th. We trust that this will help resolve Mr*** concern

Complaint: ***
I am rejecting this response because:You're liarProve you sent me anythingProvide the certified mail information or any delivery confirmation? You and Harris County have continued to lie and say you have sent mailings, yet nothing has been received, but one letter stating I owed a certain amount for non-paymentYour company is doing nothing but falsifying statements and harassing me and others.
Regards,
*** ***s

We are responding to the complaint filed by Mr*** Mr***’s complaint regards unpaid tolls and fees owed to our client, the Tampa-Hillsborough County Expressway Authority (THEA).Mr*** claims to have never received any invoices pertaining to the toll violations sent to our
office for collections Attached are copies of invoices previously sent to Mr*** showing the dates and times of the unpaid toll violations Pictures of the vehicle are includedAll of the invoices were sent to the same address Mr*** listed on his complaint. The Firm mailed letters to the same address We have confirmed that this is the same address as listed in the DMV records The current outstanding balance is $47.12, which includes $in collections fees.Mr*** states that www.tollbyplate.com shows no outstanding balance Toll-By-Plate is a billing serviceOnce the due date has passed, Toll-By-Plate sends the file back to the proper tolling authority to forward the violations on for collections Once the $is paid in full our office will forward a release to the appropriate Tax Assessors office Until that time, the hold on the registration will remain

We are in receipt of your complaint relating to the citation issued by Dickinson County, Iowa on or about September 15, 2007. The citation was issued by the officer to *** *** *** for failure to have a valid license/permit. Mr*** was driving a Nissan with Washington
license plate ***. In attempting to locate and contact you, we have matched your name, date of birth, and all previous addresses in Washington. It appears that your information matches all information recorded by the issuing officerIn reviewing our account history, we do not show any historical contact or communication from you relating to this citation. We have had no contact from you by phone or written communicationIn the event you wish to obtain additional information relating to this matter, we are happy to receive a communication from you to move this matter toward resolution. The full amount of $remains valid and due to the Dickinson County Court Additionally, in the event you wish to obtain direct information about the citation, you may contact the Dickinson County District Court Clerk and reference Iowa case # *** ***You may contact the Court Clerk at: Dickinson County, Clerk Of Courts *** *** *** *** *** Spirit Lake, IA 51360 ***

We spoke to Mr*** and explained that the balance was due in full He stated he was away at college and was not residing at the address where the vehicle was registered and did not receive the invoices We informed him that all invoices are mailed to the registered address and if he was not residing at that location, that was not the fault of our client Mr*** was concerned he would not be able to register a vehicle due to the current DMV hold for the one in collections I explained the DMV hold only applies to the vehicle in question and currently does not affect any other vehicle in his possession At this point he stated he will try to pay the balance in full when he is able too

All collection calls are recorded for the protection of our clients and for training purposesWe reviewed his call and can confirm that he clearly was asked and approved our speaking with a third party, in this case, his ex-wife on the delinquent account that was in his name. As to the concern over credit bureaus, our law firm never reports to them, so there are no references from our law firm with respect to this delinquent account

Justice of the Peace, Pct1, of Culberson County, Texas placed this account with our firm on 5/1/09. The person named in the citation was a *** ** ***, and the address listed in the citation was *** *** ***, *** *** ** ***. Our skip-tracing efforts
provided a new address for Mr*** at *** * *** ***, *** ** *** which is the address in our notice. Our research of public records shows that the *** ** *** upon whom we are attempting to collect an obligation owed to our client is the same *** ** *** who now resides in Dover, OhioOur attempts to contact Mr*** at the address listed in the notice regarding this obligation are correct and justified by the information gathered by our firm and provided by the Court. Our client has confirmed that the amount remains owing and due from Mr***

We stand by our previous response. A statement will be mailed to Mr***. The full amount remains due and owing

On 8/15/2016, Linebarger Goggan Blair & Sampson, LLP (the firm) received parking violation *** from SP Plus Corporation (the client) for “Non Payment” of parking fees at lot *** *** ** *** ** *** *** ** in the amount of $issued 6/29/2016.On 8/15/2016, the firm
received skip-trace information that associated Tennessee license plate *** to *** ** *** of *** *** *** *** in Chapmansboro, TN.On 9/14/2016, upon receipt of Revdex.com complaint # ***, the firm reviewed Mr*** claim of not owning a vehicle with the referenced TN license plate number.Upon review of the skip-tracing information provided, it was determined that the wrong *** ** *** was identifiedThe account was changed to reflect the correct debtor, and we have notified *** ** *** of *** *** *** *** that he is not responsible for violation ***.Please let me know if you have any questions or require my assistance in any way.Thank you,

Complaint: ***
I am rejecting this response because there was a malfunction or something else wrong with the verification process on the website which reflected my usual $payment being submitted and not $4,

Ms*** has a current balance on collections in the amount of for a toll violation that occurred on 11/20/ The vehicle was an Enterprise rental and HCTRA sent the original invoice, in the amount of $11.75, to the address provided per the rental contract HCTRA did not
record a mail return, the invoice was not resolved and sent to collections on 2/21/with an additional fee of $There is no statute of limitations fro amounts owed to Harris County The balance is due in full.Our office has spoken with Ms*** and provided an explanation of the amounts owed She stated she will research the violation with EnterpriseIf confirmed she had the vehicle in her possession, she will pay the amounts owed