Crosstown Auto Body

Please see the attachment for our response to *** ***. Dear Ms*** ***:I am in receipt of your Revdex.com Complaint # *** in regards to the City of *** Red Light Camera Violation, citation # ***, issued on 6/25/2010, Wisconsin plate # ***, for a Saturn
I investigated the matter and listened to the recording of you calling into our office on July 23, at 5:56.pmYou indicated at the beginning of the conversation that you were not going to pay the ticket and you would have your attorney contact our officeThe end of the conversation consisted of you using profanity and the call being terminated at this point.I have researched the ticket issued to Wisconsin License Plate ***According to a vehicle history report, you and *** ** *** *** *** ** *** were the joint record owners of a Saturn SC1, *** ***, registered at *** *** *** *** ** ***The City of *** sent notices as required by law to the address as registered with the Wisconsin Secretary of State.No successful challenge or payment was ever received resulting in the citations reaching final determination status and a penalty being assessedThe citations have now been referred to our law firm for collection.You currently owe $for the outstanding Red Light Camera citationYou may contact our office to remit payment or discuss payment plan options

On September 18, 2015, Mr*** finally provided the proper documentation that had been requestedThis allowed our client, the Express Lanes, to verify that he had a valid Transportation Corridor Agencies account at the time the toll was incurredAs such, the penalty fee has been waived and the violation is now cleared.We consider this matter closed

I am responding to the consumer complaint filed with your office by *** ***. Mr*** expressed his concern regarding payment of an outstanding meter violation from made by a vehicle for which Mr*** admits he was then a co-signer As a co-signer, Mr*** was a
registered owner of the vehicle at the time of the violation, and as such, is responsible for any violations incurred by any driver of the vehicle A prior Revdex.com complaint was filed by Mr*** in regard to this matter stating the same facts, dated September 6, 2017. We responded by providing the citation information and the information regarding Mr***’s responsibility for payment as a co-signer Mr*** agreed to reduce the amount to $25, and paid the balance due As of September 25, 2017, this case has been closed in our system with a zero balance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
II would like this is writing also.
Regards,
*** ***

Revdex.com:it's just amazing that you forward the same information our insurance company faxed and now they decided to clear us if the charges that sent even ours in the first place all of this could of been avoided had they done what they should have in the first place Find the correct owner of that tag there should be consequences for there actions but I'm sure none will be taken
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: They obviously did not read my complaint in it's entirety The issue was not with me, but rather their website and I want the money returned immediately.
Regards,
*** ***

Ms*** has a current balance in collections of $owed to the New York State Thruway Authority (NYSTA)The amounts owed are for an unpaid toll that was incurred on July 3, At the time of the toll was incurred, an E-ZPass device was detected and an attempt was made by NYSTA to
charge the toll to the account but due to insufficient funds, the toll could not billed to the account NYSTA mailed out their original invoice on July 6, followed by two additional escalated invoices to the address listed on the E-ZPass account, per the device detected This is the reason why there is no license plate referenced on the collection notice NYSTA did not record an attempt to resolve the balance and the account was referred to collections on August 15, The balance is due in full.We attempted to contact Ms*** at the number provided but received no answer

Complaint: ***
I am rejecting this response because: the rep who contacted me did not even have my account number and could not find me in the systemI was not able to provide him with an account# as I was in the doctors officeI advised him that I did not have the acct# on handI explained that I called ez tag several times in January and paod some tolls and he stated I did not update my plates, however my question to him is what is the purpose of the sticker that was charged 10$ if its not going to be used when going through the tollEZ Tag system is messed up and they charge us when its their error.
Regards,
*** ***

I am responding to the consumer complaint filed with your office by *** * *** Our client, American Traffic Solutions (ATS), is contracted with the City of Midfield, AL to manage the processing of red light violations and collection of the fines due thereon. Upon receipt of the
consumer complaint, we ceased all collection efforts to verify the information provided by ATS and validate the obligation Our investigation indicated that the violator, *** *** ***, had a former address of *** *** *** *** ** *** Through our investigation, we received a new address for Ms*** of *** *** *** *** ** *** We sent collection notices to that address on January 4, and March 16, These letters were not returned as an incorrect address Our processes also verified that the subject vehicle’s Alabama License Plate *** for a Ford was registered to *** *** *** at the same *** *** *** *** ** *** address Finally, according to public records searches, the registration showed *** *** *** is reported to have the former *** ***, Birmingham AL address Accordingly, based on the information provided by our client and obtained through public records searches, we sent our collection letters to the correct address for *** *** *** However, based on the representation of Ms*** *** that no such person resides at this address, we will note this address as a mail return and cease all further communications to this address

We have attached a copy of the letter that was sent via certified mail to Mr*** regarding the delinquent account for Ellis County.We are in receipt of your complaint filed with the Revdex.com dated April 29, regarding a notice you received from our law firm concerning an
outstanding citation.Please be advised that our firm represents Ellis County, Texas Justice of the Peace, Precinct 2, in the collection of delinquent court fines and feesWe have researched the information on the citation and confirmed with our client that the case is still an active warrant and verified that $in fines and court costs remain unpaidThere are two separate charges, one for passing in a No Passing Zone ($460.20) issued on April 15, and another for Violating a Promise to Appear in court ($269.10) issued on April 30, If you wish to get a copy of the original citation, you will need to contact the court for a copy of the ticket.These fines and costs are due until paid or resolved as provided for by Texas Law.If you are not the correct indicated party and have received our notice in error, we can accept documentation to validate that you are not the responsible partyWe would then code your address so you do not receive any future mailings from us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have confirmed that Ms*** owes THEA the current amount of $as it relates to amounts referred to the firm for collectionThis is comprised of $in unpaid tolls and $in fees She has been provided sufficient documentation to determine that she owes these amounts for her continued failure to timely pay the tolls that she has incurredThe amounts will remain due and owing

LINEBARGER GOGGAN BLAIR& SAMPSON, LLPA T T O R N E Y S A T L A WMay 2016*** ** *** *** *** ***, ** ***RE: Revdex.com Case No***; Complaint of *** ** ***Linebarger Goggan Blair & Sampson, LLP collecting on behalf of Clerk of Court & Comptrollerfor Palm Beach County, FloridaMs***:I am in receipt of your rejection of our response on or about May I contacted the Clerk’s officeregarding this citation and they do not have any regi**ration or proof of sale documentation under thisaccountOur authority is limited to the collection of this out**anding obligationIf you wish to challengethe validity of the underlying citation, you may contact the Clerk’s office at *** ***, Mondaythrough Friday, 8am to 4pm, and reque** a hearing on the matter.I hope this will be sufficient to satisfy your inquiryIn the event you need additional information, pleasedo not hesitate to contact meMy direct dial is *** ***.Sincerely,*** ** ***, ***

Complaint: ***
I am rejecting this response because: It is incorrect I did follow up multiple times in June with both TXTAG and Harris County who then neglected to inform me that my actions were not sufficient This should never have been sent to collection and would have been resolved much earlier if both TXTAG and Harris county had done their jobs and contacted me after I provided the requested documentation I have paid the tolls and the collection fee since I had no choice but to pursue this in the court system It simply isn't worth my time and energy This is a way for the collection agency to stack fees incorrectly and robs users of the toll system What a racket!
*** ***

I am responding to the consumer complaint filed with
your office by *** ***. Mr***’s
complaint regards unpaid tolls incurred by a vehicle registered to his wife on
a tollway operated by our client, the Florida’s Turnpike Enterprise (FTE).
"line-height:115%Verdana","sans-serif"">Mr*** claims that the fees assessed against his
wife’s delinquent account are somehow unfair or illegal. All fees assessed on accounts referred to the
firm are valid and authorized by statute and our contract with FTE. Further, all persons calling the firm are
allowed to speak to a supervisor. His
call was sent to a supervisor to be returned.
He did speak with the call center manager
No apology will be given to Mr***. None of the amounts collected will be
refunded as the fees assessed were done so legally. Our collectors appropriately refused to
discuss the particulars of the account as the account was not in his name and
he was unable to verify the information on the account in order to properly
speak about the account. As Mr***
claims to be well versed in collection law, he knows the restrictions on
speaking to unverified third parties about another person’s account
I hope that this response will be sufficient to satisfy
your inquiry as well as to assist the complainant in moving this matter toward
resolution
Respectfully,
*** ** *** ***

We have asked the City for more information , and they have not been able to provide us with any information at this time. We’re going to do some more research and will get back to Mr*** as soon as we have some details pertaining to this particular account. We appreciate
your patience

Complaint: ***
I am rejecting this response because:The accusations are inaccurateIn attempt to pay a debt, without having received any notification from either
the firm nor the City of *** constitutes as my good will to settle the balance of my debtIt however does not give the authority for this firm to exercise egregious and blatant representation nor does it justify the behavior of its employeesIn the conversation with *** whom is the supervisor of the disgruntled employee, which came after the filing of this complaint- I was refreshed that the firm had employees who knew how to communicate effectively and thoroughlyI expressed my sheer delight towards *** for being a humbled individual who represents the firm in a much better light than *** has or ever willThe firm should provide coaching on to their employees, especially as it pertains to phone etiquette*** repeatedly apologized for ***'s behavior, which clearly indicates that this is not the first incidentSo whether I owe the City of *** a billion dollars or not, it does not give authority for anyone to be nasty or hasty in towards a willingly paying customerTherefore to mention my payment not being sufficient is nothing more than a disregardable point as my compliant was in how I was treated by the firm, not the outcome*** was extremely rude, short, nasty in her demeanor, unwilling to provide simple resolution- hence the reason *** intervenedI adamantly followed up with each and every transaction- *** informed that the payment center stops processing payments at 430pm- she said *** knew this however choose to withhold the information and instead her response to the inquiry was :whenever I send the payment over"So the nature of the complaint is unprofessional customer service; questionable customer service, biased customer service, nothing more*** engaged in back and forth dispute and the firm knows itHowever, the positive side is that even thought there is one nasty apple in the barrel, *** was the epitome of resolutionHer willingness to resolve the matter even offering to reverse the payment, by the way, I did not call to request a reverse payment, it was offered an I accepted, so that was a blatant lie by the firm to say I requested it- since the intention of the follow up call was to in fact confirm that if I submitted an additional $payment that it would account towards the payment plan without compromise*** immediately began to go into apology mode, because she knew *** was wrongI don't go to this length in complaining, but when there is a matter of blatant misrepresentation, not only does it serve as an injustice for the customer, it does so towards the businessI plan to resolve this entire balance so that my wrong can be made right- regardless of *** or anyone else- that is my goal and in doing so, I would hope to not receive any intentional malicious recourse.
Regards,
*** ***

We are in receipt of the complaint in the referenced matter. We are interested and willing to assist in resolution of this matter, but you have not provided sufficient information for our client, the *** *** *** (Court) to adequately review the matter. We have confirmed
with the Court that a parking citation was validly issued to a vehicle that is registered in your name; and we have confirmed with the Court that the parking citation remains unpaid and unresolved. Because our law firm does not handle any prosecutorial function on behalf of the *** ** ***, we have no authority or ability to unilaterally resolve this matterIn your complaint, you suggest that you were out of the country during the time the parking citation was issued. The *** *** *** will need documentation that supports your position in defense of the parking citation. If you wish to submit documentation to our office, we will be happy to provide the documentation to the Court for their review and determination. As an alternative, you may wish to appear personally in the *** *** *** to present your position and evidence in support of your position directly to the Court for the Court’s immediate determination on your matterWe are happy to assist you in your efforts to move this toward resolution. If you have additional questions, please feel free to communicate directly with our office by contacting *** *** at 720-979-0200720-979-CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype

We stand by our previous response. This is an issue created by Mr***’s failure to timely pay his tolls. We consider this matter closed as it relates to this complaint

Please see the attached file for our response. thank youTo Whom It May Concern:This letter summarizes the communications with Ms*** who has filed a complaint with the Revdex.com regarding handling of her delinquent tax account referred to our firm for collection by Bexar
County, the City of San Antonio, East Central Independent School District and other taxing units for whom the County collects taxes.On January 7, a suit was filed against Ms*** for delinquent taxes due our clientsUpon filing the lawsuit Ms*** became responsible for court costs that were incurred as a result of the suit being filed to collect the delinquent taxes in accordance with the Texas Property Tax CodeThe following summarizes the conversations that relate to the complaint filed by Ms***A chronicle of notes dating back to are provided hereinFebruary 25, 2016: Ms*** contacted our office and asked that the receptionist transfer her to a "a person who is in charge of our office"The call was transferred to Operations Manager *** ***Ms*** stated she was upset with *** because he told her that as the Partner in Charge of the litigation involving Ms***, that I was not availableShe stated that when she receives a letter she expects to speak directly with the person who signed the letter*** explained that she could help her if she just gave her account infoMs*** stated she was upset after receiving a court cost letter froM us because immediately after she was served with the suit, she went directly to the Bexar County Tax Office to pay the taxes dueShe stated she was not given information about the court costs due (note: court cost information is made available through the Bexar County District Clerk's Office)*** explained to Ms*** that once she was served with a citation, she should have contacted our office first since our firm name and number are provided on the citation --- not the Bexar County Tax OfficeIf she had done so we could have given her the total amount owedMs*** went on to state that the court cost letter was the first time she had ever seen our firm nameThis was not true because the system reflects communications our office had with her prior to filing a lawsuit filed in Ms*** insisted that there was no way she would have called our office on the dates we documented*** further explained to her that our firm's staff is required to record notes of every phone call they make or receiveAs *** recounted all the dates our office had communications with her, it was presented to her that there was a lawsuit filed for delinquent taxes in where she interacted with our firm to resolve that previous lawsuit where a judgment has been entered and the court costs are still pending*** explained to Ms*** that a payment plan could be set up to pay off the court costs due, but that by law the lawsuit could not be dismissed until all court costs are paid in fullFurther, Ms*** will keep receiving letters from us on both suits until paid in full.On a date near February 29, Ms*** contacted our office and spoke with *** ***, a senior litigation assistantMs*** refused to give her any information so that *** could locate the account to assist in resolving the matterTherefore there is not a note in the system about this communicationFebruary 29, 2016: Ms*** contacted our office and spoke with *** ***Once again Ms*** refused to give any informationIt was through research that both *** and *** figured out who Ms*** was and the nature of her call based on a recent letter sent to Ms***.March 7, 2016: Ms*** contacted our office and spoke with *** *** regarding the letter mailed to her on March 1, by our firmShe stated to *** that she would not deal with our law firm and that she would deal directly with the Bexar County District Clerk.It is important to note that while Ms*** initially called regarding the lawsuit filed against her, our staff repeatedly advised her of the pending judgment on the lawsuit so that both lawsuits could be resolvedDespite Ms***'s derogatory comments to members of our staff, our team reacted professionally at all times and worked to provide her assistance in resolving the outstanding balances she owes on the pending lawsuits.Further documentation regarding the court costs due in the lawsuits filed against Ms*** can be made available on the Bexar County District Clerk website under cause numbers *** and ***Our firm's recommended resolution is to direct the complaintant to the Bexar County District Clerk to pay the court costsThe firm will continue to correspond with Ms*** in a way that is consistent with all other outstanding balances due our clients until those delinquent balances are resolved