Crosstown Auto Body

Complaint: ***I am rejecting this response because:
Yes, you are liarsI never received anything from the HCTRA AT ALL!! The only thing I have EVER recieved was a letter dated May 5, from you scammers saying I owe $Who are you? How do I owe you anything? I've never had any business with your alleged firmI've asked for these details in now two debt verification letters, yet you have failed to respond to eitherYou have no problem fabricating lies when I report you the Revdex.comRespond to my letters! Provide the answers I request of youI have rights, and you laws in which you should abide byAlso note that your little "HCTRA Customer Detail" page alleging delivery to me also looks to be fabricatedThe alleged letter from Harris County Toll Road Authority shows a "Mailing Date: 02/24/2016." Your detail page you provided shows the event date as 2/22/Get your facts straightSend me certified responses to ensure I receive them, or you can send me a personal, hand written apologyRegards,*** ***s

We reviewed the recordings. On March 31, 2017, an agent attempted to contact Mr*** and a voicemail was left. Mr*** called back and spoke with an agent stating he co-signed for his son and he is not responsible for the tolls and charges. The agent explained that Mr
*** was the registered owner and is liable for the unpaid tolls and charges incurred and any dispute regarding who is personally responsible is a matter between Mr*** and his son. Mr*** says that we should contact his son to resolve the balance. The agent informed Mr*** that she would notate the account that he authorized the firm to discuss the account with his son but he would have to contact the firm. The agent again informed Mr*** that he would be responsible for the balance until it is resolved. Mr*** asked what would be the consequences if he did not resolve the balance. The agent explained that legal action may be taken in the form of an administrative hearing and if not resolved prior to or at the hearing, additional fees would be added and a hold on the registration may be placed on the vehicle. The agent stated if not resolved at that point, further legal action may be taken in the form of a lawsuit which may affect his credit. She reaffirmed that the balance was due in full. The balance has since been paid in full. We attempted to contact Mr*** and left a voicemail

Complaint: ***
I am rejecting this response because:I am rejecting this response because: The response from the law firm doesn't answer any of the issues I raised. They state that I was ticketed for parking overnight at a meter in the city of GalvestonI never parked overnight at any metersAnd I don't recall receiving any parking ticket during my stay in that cityThey claim it took from until to locate meThe Massachusetts license plate on my car is tied to my name and mailing address in the database of the Massachusetts Registry of Motor VehiclesAny legitimate government agency, of which I assume the City of Galveston is one, has the ability to contact the Massachusetts RMV and obtain my mailing address in regards to any ticketsPlease provide some proof that at any time during the last four years the City of Galveston has attempted to contact me.You can't just show up after four years claiming someone owes a debtI googled the name of this law firm, and you have the worst reputation of any business I've ever seenMany people accuse you of scams.
Regards,
*** ***

Please see attached. Thanks.On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to your complaint received from the Revdex.com on or about May Your complaint is in regards to a red light camera citation owed by *** ** *** to our client, the Clerk of Court
& Comptroller for Palm Beach County, FL (“Clerk”).Your complaint alleges this citation does not belong to youThe Clerk’s office hired our Firm pursuant to Florida **atute 28.246(6) for the collection of accounts receivables which have become delinquentThe Clerk’s office forwarded Citation No*** to my Firm as payment on the citation had become delinquent.The Firm has verified with the Clerk’s office that Citation No*** remains out**andingI attach a copy of the citation for your reviewUnder Florida Law, the regi**ered owner of a vehicle is responsible for the payment of citations issued as a result of red light camera violationsThe Clerk verified with the Florida Highway Safety and Motor Vehicles that *** ** *** was the regi**ered owner of the vehicle involved in Citation No*** at the time the citation was issuedThe driver’s license, or privilege to obtain a driver’s license, associated with this citation is currently suspendedI attach a copy of the Driver’s License Check which verifies this information.If you feel this citation was issued in error, you may contact the Clerk’s office at *** ***, Monday through Friday, 8am to 4pm, and reque** a hearing on the matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I actually faxed in the documentation twice to the law officesI had left multiple voicemails for the agent in question over the past several weeks, but despite doing so, she never returned a single phone callIt was disappointing to have to call back and each time go through a 5-minute phone tree only to reach a recordingI even threatened to file a Revdex.com complaint one time, hoping that would inspire a call back, but it did nothing I was sorry to have to take this step, and to file a complaint with the attorney general's office of Texas regarding the company's lack of customer service. I am glad that this has been resolved, finallyThank you.
Regards, *** ***by: *** *** ***, POA

Complaint: ***
I am rejecting this response because:I have still have zero understanding as to why I am being charged from two organizationsI paid my fine from the law firm in full in June of I have an email confirming my paymentWhat was the nature of this fine/fee from the collection department? The reason I ask is I still had to pay eseparately that also included escalated finesI feel that I am being double charged for the same tollAs the law firm admitted I was not advised that I had to pay Edirectly which caused the fines and fees to increase which is the job of the collection agency to advise me of through the processIn no world should a $toll fee that sent notices to an address that I had moved out of ever get to the point of costing me over $At this point that is what I have paidThis is outrageousI did not receive a single noticeI moved from Ash st, notified the Colorado DMV within days, and did not get a call from collection agency until years past the initial tollThis increased my $toll to over $That is a 6,400% increaseHere is what I require to settle this: Please confirm in writing that all my fines have been paid in fullI paid the Efine on 10/5/in full ($73.45) and I have an email confirmation from EI also have an email from LGBS/Northwest Parkway confirming that on 6/5/I paid for a grand total of $I am also requesting that the fine I paid on 6/5/be reimbursed due to the fact that they have stated in writing the representative did not inform me that I had to pay Edirectly, was not explained the nature of the LGBS fine, and by not informing me I incurred additional penalties.
Regards,
*** ***

I am providing the second response to the consumer complaint filed with your office by *** *** Mr***’ complaint arises out of his use and confusion over the separate nature of two (2) independent toll roads: the E-Parkway, and the Northwest Parkway. These independent toll roads are operated by independent toll authorities, E-Public Highway Authority (E-470), and the Northwest Parkway Toll Authority. We sent letters on behalf of both entities to collect the tolls and fees owed by Mr***. Mr*** first called our office on June 5, and only discussed the amounts owed to E-470. That day, he did pay Northwest Parkway using our payment website, but he failed to pay the E-account At that time, Mr*** had already become delinquent to both Northwest Parkway and to E-470, respectively Nothing our call center personnel could have said several months later on the September call could have altered the fact of these two delinquent acccounts Mr***’ request for any repayment of the fees he owed and paid to Northwest Parkway cannot be accommodated as that payment did not satisfy his ongoing delinquent balance to the separate entity, E-for the use of a separate toll road We can confirm that both amounts have been paid in full Specifically: The E-account *** for $was paid via the client’s ExpressToll’s website on 10/05/2017. The Northwest Parkway account *** for $was paid via our firm’s website on 06/05/2017. We hope that this additional response is sufficient to resolve this matter

Complaint: ***
I am rejecting this response because: I didn't pay NY I paid your "law firm"
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you so much for the very fast response and resolution
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This business waited until my $bill ballooned to well over $before they found my correct addressThey admitted that it took a single search to find my addressThis business never contacted us, we had to contact them firstThey are disrespectful, they bully those seeking answers and help, they were condescending and belittling to my wife and put her in tears until she asked to speak to a supervisorWe are absolutely unsatisfied with the resolution to our dispute with this business, and we hope that they remain under the Revdex.com radarWe also consider this matter closed and would appreciate no more contact from this businessTo the Revdex.com, thank you for facilitating these communicationsWithout a watchdog overseeing how they treat people, they are incredibly bullying and condescending
Regards,
*** ***

In response to the consumer complaint filed with your office by *** ***Mr***’s complaint regards personal property tax and fees owed to the City and County of San Francisco Treasurer and Tax Collector (SFTTC); please take note that our firm is investigating the nature and extent of
these taxes with the SFTTC and we seek additional time to conduct such an investigation. Request is hereby made for an additional thirty (30) days to complete our investigation and further respond to this complaint

Complaint: ***
I am rejecting this response because: When I called they stated they could not provide me with proof and I assumed it was a scamI am happy to pay the original amount of $I have lived abroad for the last few years and have not received any noticesIn fact, I only received one notice to my PO Box in the last monthsTheir recount is not accurate nor factual
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The only bill received was from Linebarger Goggan Blair & Sampson for $that included a $collection feeAs stated before, I am agreeable to pay the $toll but not the additional collection fee of $since I never received a bill initially.
Regards,
*** ***

Mr*** states in his complaint that he attempted to dispute the invoices through TXTAG and was not informed to contract HCTRA to resolve the balanceHCTRA received TXTAG's request for a waiver of fees through his accountHCTRA denied the waiver because a fee reduction had already
been given to Mr*** on previous invoices HCTRA informed TXTAG to have Mr*** contract HCTRA to resolve the balance before it escalated to collectionsIt is not the fault of our client if TXTAG failed to notify Mr***, and it is also not the fault of our client if Mr*** failed to follow up with HCTRAThe balance is due in full. We have since spoken to Mr*** and due to the fact that he had opened an account on the day of the violations, and he attempted to resolve the balance prior to collections, we offered to reduce the balance as a courtesyMr*** accepted the settlement, and the balance has been paid in full

Complaint: ***
I am rejecting this response because:
Regards,
*** *** I do not care who you are do not call me and harrass me again!

I am the Managing *** of our ***, *** office handling this account. I have investigated the matter and thus will respond to Mr*** commentsFirst, our office does not file liens against anyone, contrary to Mr*** allegationsA lien was filed by the ***
Department of Revenue because of an unpaid liability to the Commonwealth for the tax year In March of this year the complainant contacted us and requested a balance due, which we provided. However, the complainant sent us a check with a restricted endorsement which we were forced to return on March 31, 2015.On April 10, 2015, the complainant sent us another check satisfying the obligation.We have forwarded notice of payment to the Department of Revenue and we expect the lien in question to be released within the next days. If Mr*** does not receive therelease within days, he is welcome to contact us and we will look into it for himUnfortunately for the complainant, there is a separate liability that was subsequently assigned to us by the Commonwealth, which is why we maintained contact. This liability is based on amore recent filing for the tax year. My understanding is the complainant forwarded a check for this liability which we received two days ago (May 26), and as a result we have no further business with him. As to the conduct of Ms***, she has a sterling reputation in our office for treating individuals fairly and with respect. Noting the information above, I do not believe she acted inappropriately, but we will discuss the matter with her and reaffirm the need for exemplary service. I trust this now concludes the matter, but don’t hesitate to contact me if I can be of further assistance.*** ** *** *** ***

As required by law, all notices of the violations and the hearing citation were sent to Ms*** and the registered addresses for her vehicles It is Ms***’s responsibility to maintain a correct address with the DMV If Ms*** wants any further documentation, she may request a copy of the administrative hearing file from the County Clerk, or come to our office, *** *** *** *** *** ***, and we will provide her a copy of citation and hearing order The vehicles registered to Ms*** which HCTRA has recorded violations are:• Ford Contour, license plate ***• Chrysler Pacifica, license plate ***

Complaint: ***
I am rejecting this response because:The City of Denver confiscated the vehicle and presumably sold it at auctionI received no paperwork indicating who the purchaser was, when it was purchased, nor a bill of sale or date of transfer of ownership or registrationI reaffirm my denial of ownership of the alleged debtI did not even receive any proceeds from said sale of the vehicle if it did in fact occur
Regards,
*** ***

I am responding to the consumer complaint filed with your office by *** ** *** Ms*** complaint regards unpaid tolls and fees owed to our client, the Harris County Toll Road Authority (HCTRA).On June and 30, 2016, HCTRA recorded three tolls incurred by a vehicle with Texas
temporary license plate *** registered to Twin City Motors Upon receiving the initial invoice in the amount of $38.25, Twin City Motors provided HCTRA a copy of the rental agreement stating Ms*** was in possession of the vehicle from June 27, to July 1, 2016, during the time of the tolls incurred.On November 8, 2016, HCTRA mailed Ms*** the first and final notice in the amount of $38.25; the amount of the tolls and administrative fees The notice was mailed to the address provided by Twin City Motors per the rental agreement-*** *** *** *** *** ** ***.When no response was received, the account was referred to the firm for collection On January 24, 2017, the firm mailed Ms*** a collection notice in the amount of $80.25: the amount of the tolls and administrative fees plus an additional collection fee of $42.00.Ms*** contacted the firm on February 14, and was advised of the amount due in collection Ms*** claimed she attempted to resolve the toll balance with HCTRA when she initially returned the rental vehicle but they had no record of unpaid tolls in her name Ms*** also stated she did not receive a notice from HCTRA The agent explained that any toll invoice at that time would have been mailed to the registered owner which was the rental company (Twin City Motors) Upon receiving the notice, the rental company provided HCTRA with the Ms*** rental agreement which stated that she was in possession when the tolls were incurredUp to this point, the agent was informative and helpful Although we do not agree that the agent was extremely rude as stated on the complaint, the ending of the call was not up to our standards.On February 15, 2017, we contacted Ms*** to discuss the account Ms*** stated she was at work and would call us back when she was available Ms*** has not contacted the firm since

Ms*** received notice from the HCTRA on her toll fees. Attached is the invoice she requested. Her full amount remains owing and due