Crosstown Auto Body

Complaint: ***I am rejecting this response because:
Yes, you are liarsI never received anything from the HCTRA AT ALL!! The only thing I have EVER recieved was a letter dated May 5, from you scammers saying I owe $Who are you? How do I owe you anything? I've never had any business with your alleged firmI've asked for these details in now two debt verification letters, yet you have failed to respond to eitherYou have no problem fabricating lies when I report you the Revdex.comRespond to my letters! Provide the answers I request of youI have rights, and you laws in which you should abide byAlso note that your little "HCTRA Customer Detail" page alleging delivery to me also looks to be fabricatedThe alleged letter from Harris County Toll Road Authority shows a "Mailing Date: 02/24/2016." Your detail page you provided shows the event date as 2/22/Get your facts straightSend me certified responses to ensure I receive them, or you can send me a personal, hand written apologyRegards,*** ***s

We reviewed the recordings. On March 31, 2017, an agent attempted to contact Mr*** and a voicemail was left. Mr*** called back and spoke with an agent stating he co-signed for his son and he is not responsible for the tolls and charges. The agent explained that Mr
*** was the registered owner and is liable for the unpaid tolls and charges incurred and any dispute regarding who is personally responsible is a matter between Mr*** and his son. Mr*** says that we should contact his son to resolve the balance. The agent informed Mr*** that she would notate the account that he authorized the firm to discuss the account with his son but he would have to contact the firm. The agent again informed Mr*** that he would be responsible for the balance until it is resolved. Mr*** asked what would be the consequences if he did not resolve the balance. The agent explained that legal action may be taken in the form of an administrative hearing and if not resolved prior to or at the hearing, additional fees would be added and a hold on the registration may be placed on the vehicle. The agent stated if not resolved at that point, further legal action may be taken in the form of a lawsuit which may affect his credit. She reaffirmed that the balance was due in full. The balance has since been paid in full. We attempted to contact Mr*** and left a voicemail

I am responding to the consumer complaint filed with
your office by *** ***. Mr***’s
complaint regards unpaid tolls incurred by
him on a tollway operated by our client, the Florida’s Turnpike Enterprise (FTE)
"line-height:115%Verdana","sans-serif"">Mr*** requests that we cease contacting him
regarding the amount he owes to FTE and claims that we are contacting him with
threatening calls “at all times.”
Per his request, we will place the account in a
non-contact status. We will alert FTE
regarding his refusal to pay so they can take whatever action they deem
appropriate
We do note that the firm has never called Mr***
regarding the amounts owed to FTE.
Besides this complaint, we have had no contact from Mr***. We mailed Mr*** a notice of the amounts
owed to FTE on April 27, 2015. This
complaint was filed shortly after
Respectfully,
*** ** *** ***

Please see attached. Thanks.On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to your complaint received from the Revdex.com on or about May Your complaint is in regards to a red light camera citation owed by *** ** *** to our client, the Clerk of Court
& Comptroller for Palm Beach County, FL (“Clerk”).Your complaint alleges this citation does not belong to youThe Clerk’s office hired our Firm pursuant to Florida **atute 28.246(6) for the collection of accounts receivables which have become delinquentThe Clerk’s office forwarded Citation No*** to my Firm as payment on the citation had become delinquent.The Firm has verified with the Clerk’s office that Citation No*** remains out**andingI attach a copy of the citation for your reviewUnder Florida Law, the regi**ered owner of a vehicle is responsible for the payment of citations issued as a result of red light camera violationsThe Clerk verified with the Florida Highway Safety and Motor Vehicles that *** ** *** was the regi**ered owner of the vehicle involved in Citation No*** at the time the citation was issuedThe driver’s license, or privilege to obtain a driver’s license, associated with this citation is currently suspendedI attach a copy of the Driver’s License Check which verifies this information.If you feel this citation was issued in error, you may contact the Clerk’s office at *** ***, Monday through Friday, 8am to 4pm, and reque** a hearing on the matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I actually faxed in the documentation twice to the law officesI had left multiple voicemails for the agent in question over the past several weeks, but despite doing so, she never returned a single phone callIt was disappointing to have to call back and each time go through a 5-minute phone tree only to reach a recordingI even threatened to file a Revdex.com complaint one time, hoping that would inspire a call back, but it did nothing I was sorry to have to take this step, and to file a complaint with the attorney general's office of Texas regarding the company's lack of customer service. I am glad that this has been resolved, finallyThank you.
Regards, *** ***by: *** *** ***, POA

Complaint: ***
I am rejecting this response because: I didn't pay NY I paid your "law firm"
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have still have zero understanding as to why I am being charged from two organizationsI paid my fine from the law firm in full in June of I have an email confirming my paymentWhat was the nature of this fine/fee from the collection department? The reason I ask is I still had to pay eseparately that also included escalated finesI feel that I am being double charged for the same tollAs the law firm admitted I was not advised that I had to pay Edirectly which caused the fines and fees to increase which is the job of the collection agency to advise me of through the processIn no world should a $toll fee that sent notices to an address that I had moved out of ever get to the point of costing me over $At this point that is what I have paidThis is outrageousI did not receive a single noticeI moved from Ash st, notified the Colorado DMV within days, and did not get a call from collection agency until years past the initial tollThis increased my $toll to over $That is a 6,400% increaseHere is what I require to settle this: Please confirm in writing that all my fines have been paid in fullI paid the Efine on 10/5/in full ($73.45) and I have an email confirmation from EI also have an email from LGBS/Northwest Parkway confirming that on 6/5/I paid for a grand total of $I am also requesting that the fine I paid on 6/5/be reimbursed due to the fact that they have stated in writing the representative did not inform me that I had to pay Edirectly, was not explained the nature of the LGBS fine, and by not informing me I incurred additional penalties.
Regards,
*** ***

I am providing the second response to the consumer complaint filed with your office by *** *** Mr***’ complaint arises out of his use and confusion over the separate nature of two (2) independent toll roads: the E-Parkway, and the Northwest Parkway. These independent toll roads are operated by independent toll authorities, E-Public Highway Authority (E-470), and the Northwest Parkway Toll Authority. We sent letters on behalf of both entities to collect the tolls and fees owed by Mr***. Mr*** first called our office on June 5, and only discussed the amounts owed to E-470. That day, he did pay Northwest Parkway using our payment website, but he failed to pay the E-account At that time, Mr*** had already become delinquent to both Northwest Parkway and to E-470, respectively Nothing our call center personnel could have said several months later on the September call could have altered the fact of these two delinquent acccounts Mr***’ request for any repayment of the fees he owed and paid to Northwest Parkway cannot be accommodated as that payment did not satisfy his ongoing delinquent balance to the separate entity, E-for the use of a separate toll road We can confirm that both amounts have been paid in full Specifically: The E-account *** for $was paid via the client’s ExpressToll’s website on 10/05/2017. The Northwest Parkway account *** for $was paid via our firm’s website on 06/05/2017. We hope that this additional response is sufficient to resolve this matter

In response to the consumer complaint filed with your office by *** ***Mr***’s complaint regards personal property tax and fees owed to the City and County of San Francisco Treasurer and Tax Collector (SFTTC); please take note that our firm is investigating the nature and extent of
these taxes with the SFTTC and we seek additional time to conduct such an investigation. Request is hereby made for an additional thirty (30) days to complete our investigation and further respond to this complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you so much for the very fast response and resolution
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** I do not care who you are do not call me and harrass me again!

Mr*** states in his complaint that he attempted to dispute the invoices through TXTAG and was not informed to contract HCTRA to resolve the balanceHCTRA received TXTAG's request for a waiver of fees through his accountHCTRA denied the waiver because a fee reduction had already
been given to Mr*** on previous invoices HCTRA informed TXTAG to have Mr*** contract HCTRA to resolve the balance before it escalated to collectionsIt is not the fault of our client if TXTAG failed to notify Mr***, and it is also not the fault of our client if Mr*** failed to follow up with HCTRAThe balance is due in full. We have since spoken to Mr*** and due to the fact that he had opened an account on the day of the violations, and he attempted to resolve the balance prior to collections, we offered to reduce the balance as a courtesyMr*** accepted the settlement, and the balance has been paid in full

Complaint: ***
I am rejecting this response because:The only bill received was from Linebarger Goggan Blair & Sampson for $that included a $collection feeAs stated before, I am agreeable to pay the $toll but not the additional collection fee of $since I never received a bill initially.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This business waited until my $bill ballooned to well over $before they found my correct addressThey admitted that it took a single search to find my addressThis business never contacted us, we had to contact them firstThey are disrespectful, they bully those seeking answers and help, they were condescending and belittling to my wife and put her in tears until she asked to speak to a supervisorWe are absolutely unsatisfied with the resolution to our dispute with this business, and we hope that they remain under the Revdex.com radarWe also consider this matter closed and would appreciate no more contact from this businessTo the Revdex.com, thank you for facilitating these communicationsWithout a watchdog overseeing how they treat people, they are incredibly bullying and condescending
Regards,
*** ***

Complaint: ***
I am rejecting this response because: When I called they stated they could not provide me with proof and I assumed it was a scamI am happy to pay the original amount of $I have lived abroad for the last few years and have not received any noticesIn fact, I only received one notice to my PO Box in the last monthsTheir recount is not accurate nor factual
Regards,
*** ***

I am the Managing *** of our ***, *** office handling this account. I have investigated the matter and thus will respond to Mr*** commentsFirst, our office does not file liens against anyone, contrary to Mr*** allegationsA lien was filed by the ***
Department of Revenue because of an unpaid liability to the Commonwealth for the tax year In March of this year the complainant contacted us and requested a balance due, which we provided. However, the complainant sent us a check with a restricted endorsement which we were forced to return on March 31, 2015.On April 10, 2015, the complainant sent us another check satisfying the obligation.We have forwarded notice of payment to the Department of Revenue and we expect the lien in question to be released within the next days. If Mr*** does not receive therelease within days, he is welcome to contact us and we will look into it for himUnfortunately for the complainant, there is a separate liability that was subsequently assigned to us by the Commonwealth, which is why we maintained contact. This liability is based on amore recent filing for the tax year. My understanding is the complainant forwarded a check for this liability which we received two days ago (May 26), and as a result we have no further business with him. As to the conduct of Ms***, she has a sterling reputation in our office for treating individuals fairly and with respect. Noting the information above, I do not believe she acted inappropriately, but we will discuss the matter with her and reaffirm the need for exemplary service. I trust this now concludes the matter, but don’t hesitate to contact me if I can be of further assistance.*** ** *** *** ***

Ms*** received notice from the HCTRA on her toll fees. Attached is the invoice she requested. Her full amount remains owing and due

Please see the attached file as our response to Mr***. We are in receipt of your complaint filed with the Revdex.com dated February 10, regarding a notice you received from our law firm concerning an outstanding citationPlease be advised this firm represents Bexar
County, Texas Justice of the Peace Precinct 1, Place in the collection of delinquent court fines and feesWe have researched the information on the citation and have found the followingThe offense in this case occurred on February 28, at *** *** ***The defendant name is *** ***The plea entered was guiltyThe fine amount and court cost remain unpaidWe have verified with the court that the case is still an active warrantIn addition, the court has provided the last four of the social security number for the offenderYou mentioned your desired settlement is for this firm to stop mailing spam mail and to clear your name from the data listPlease note that because it is our client’s position that the case is still active, and the warrant is also active we cannot “clear the name from the database”The offense has been pled as guilty and the fines and costs and fees are due until paid or resolved as provided for by Texas LawIf you are not the correct indicated party, and have received our notice in error, we can accept documentation and code your address so you do not receive any future mailingsThank you for raising your concerns regarding the mailingOn behalf of the firm, we hope this information is helpful and we look forward to the prompt resolution of this mater

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI'very never deny the use of the transponder but to pay $5,for less than total toll amount of $bucksI want to read in writing the violation fees because this is ridiculous.
Regards,
*** ***

Complaint: ***
I am asking for more information relating to this response because:
To Law Firm,I am currently on lunch break at work and do not have access to my personal files, so thank you for providing me different billing statements from Toll-By-Plate.I have gotten and received all Toll-By-Plate invoices sent to my mailing addressI, however, have not gotten any mail from your law firm and in your response you did not provide me with a case reference number or anything else that I anticipate would be attached to whatever case/file you have on me.I just now used my bank‘s (Suntrust) online website database, but unfortunately I am not able to go back far enough to address the sum of 3 of the invoices ($from 12-17-(Invoice 1) which increased to $on 02-04-(Invoice 2) which increased to $on 03-17-14(Invoice 3)) so at this point in time I can not comment on the $total from Invoice 1,and 3.However, I’ve attached the payments I have made to Toll-By-Plate and I feel that the remaining invoices were paid in full on 12-02-14. Invoice shows a Total DueAmount of $due on 09-19-which increase to $on 10-28-(Invoice 5)As my attachment shows, on 12-02-I paid $(which is $plus a $late fee) for Invoice and Do you disagree?At this point, the stress and anxiety that this is causing me is not worth itI feel like unless I pay whatever total you come up with, I am going to not be able to legally drive my car.I maintain that I dispute the charges, but in order to jettison this unwanted stress from my life, I will pay your firm the fees that they have created/attached to my namePlease tell me how I can pay online andwhat reference number or case number I need to supply so that it is taken care of
Regards,
*** ***