Cupshe

If you go to their [redacted] acctYou will see all the comments of this company processing .take our money but no shipment has ever been madeTried callingSeems this individual is working out of a residenceThey advertise on [redacted] as wellPlease help getting these crooks off the internet before they make a fortune from us! Thank You

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will be awaiting my refund Regards, [redacted]

I wanted to try Cupshe, but, knowing that swimsuits can be tricky, I reviewed their return policy before ordering. It says that returns are accepted within 30 days, and there do not seem to be caveats. So, I ordered 7 suits, fully intending to return 4 or 5. Unfortunately, none of them fit, though the quality was great. I did not find a return slip or label in the package, so I reach out to their customer service to ask for instructions on making returns by submitting a ticket. I did not hear back within 48 hours, so I started searching online for tips when I landed on the BBB website. I saw that many customers had been asked for a lot of additional information and had to go back and forth. To save time, I sent another email that included pictures of all barcodes, reason for return, item names, and the order number. I also made it clear that I was not interested in the coupon and wanted a FULL refund. An employee named Serena responded about 10 hours later, and it was evident she had not bothered to read my email. She asked me for all of the info I had already provided and offered me either a coupon or a 50% refund. I spent nearly $180 with them, so that is not going to work. I have replied again. If they don’t respond in a helpful manner this time, I will definitely be filing a complaint and let them know as much. I would not recommend ordering from this business unless you know you’ll keep the items.

I placed an order on 10/2/and was charged by CupsheSince 10/2, they have not emailed to confirm any shipment nor have they responded to my two emails asking for the status of my order

We're sorry to bring you such worries and troubleWe have cancelled your order on October 5th and you will receive a refund notification from your bank after they processed the moneySorry again for the trouble caused

Dear customer, we're so regretted to bring you so much troubles. We have cancelled your order and refunded you. You will receive a refund... notification from PayPal in 4-10 days. Should you have any questions regarding the refund, please feel free to contact us.

I placed an order yesterday that I am requesting to be cancelled before the charge goes through on my credit cardI became concerned after receiving an odd "order confirmation" email from them and looked up reviews of this company (unfortunately after I placed the order)There are tons of reviews saying that this company is not a legitimate place and I agreeCustomers have not received packages, they got incorrect items if their items were shipped at all, they received inaccurate tracking numbers, they could not get in touch with customer serviceI am having this problem currently, that I have been calling the "customer service" phone number to cancel my order and no one answersAdditionally I have sent several emails to "customer service" with no response except for automated messages with horribly incorrect grammar and spellingPlease help! I just want my order cancelled or a full refund if it cannot be cancelled

We're sorry to bring you such worries and troubleWe're actually a reliable company since our customers will surly get what they paid forWe're also willing to fix any problem for our customers if there's any dissatisfactionWe're regretted that current processing time for an order is longer than expected due to large volume of ordersFor some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shippingWe couldn't apologize much more for any disappointmentYour package has been shipped out and is in transit to your houseIf you prefer a refund instead of the item, please kindly refuse to sign for it and notify us to initiate a refundSorry again for the inconvenience

Trying to return the items I purchased keep getting emails about store creditI do not want store creditOn there return policy which I verified before I purchased states you can get a refundI didn't like any other suits on there website and the ones I received did not fit so I do not want to keep them

Dear customer, we're sorry for the delay of shipmentWe're not a scam and our customers will surly receive their paid itemsAs for your order # [redacted] , all the items have been shipped outThere're three items have been received already according to the tracking informationThe Grin and Flare It Cross Plunging Sweater (L) will arrive in a separate packageIt has been shipped out on October 15th by USPS and will reach you in around 10-daysSorry again for all the troublesFor any further questions, please feel free to contact us

Dear customer, we're deeply sorry for all the inconvenience and trouble causedOver the past two moths the processing time was really longer than usual which required nearly one monthWe couldn't apologize enough for thisYour order has been shipped out and October 17th and delivered alreadyWe couldn't apologize enough for the delay of shipmentWe will refund you $as compensation for all the trouble

Dear customer, we are very sorry for your long wait and apologize sincerely for any unpleasant worries we broughtOur agent has emailed you and wait for your replyIf you have any inquires, please email us

I purchased a swimsuit from this website on February 25, It took weeks to come in, and when I emailed the company, I kept getting automated replies over and over again The suit finally came in, and it did not fitSo, I emailed them about how to go about returning the itemThis went on for weeks, with once again, only automated replies to my multiple emails Finally, I was able to get an address to send the item back It's now been about two weeks, and I have yet to receive the credit back on my card for the return I emailed yesterday to ask about the return status, which to no avail I found a phone number for the company, but it only goes straight to voicemail I would just like to be refunded for my returnThis company has the worst customer service, actually they have no customer service at allI would never purchase anything from this company again

I placed an order with Cupshe on 7/6/18 for 3 bathing suits. My order stated that I was eligible for 5-7 day expedited shipping. That same day (7/6/18) I received notification that my order had shipped, which included a tracking number via ***. The shipment information states that the product was shipping from [redacted] to ** where I live. After a week of the shipping information still stating “awaiting item”, I contacted Cupshe directly. Every email I received is a different excuse. They claimed that my package was “stuck in customs”, which then I pointed out that items shipped within the US do not go through customs. I have requested a refund from the company since I still have not received my order and they continue to give me the run around and refuse to refund my payment. As of today, the shipping information still states “awaiting item” even thought Cupshe claims it has been shipped.

Complaint: [redacted] I am rejecting this response because: In the response, they stated they would send an email with information on how to solve issue/obtain refund No email was received I contacted the company and once again, I received a blanket response stating to check my spam folder, and to not send multiple emails and they will be responded to in a timely manner I have contacted the credit card company to make fraud complaint, and reverse the charge, since the company has not been willing to do so Regards, [redacted]

I ordered bathing suits, each in different sizesOnly of them fit me, so I initiated an online return on June 16, which was within the day requirement set forth by the return policy on the Cupshe websiteHowever, customer service did not respond to my email with the supposed return slip until June Upon reading the email, I discovered that I was only being offered a 50% refund or 80% store creditThis is NOT the policy listed on the website; this is advertising, a FRAUD and a huge scamI proceeded to read hundreds of reviews and complaints by angry customers onlinePlease shut this business down and get me a refund This is the email I was sent: Hi ***  [redacted] , Thanks for making this purchase at Cupshe, we are so sorry that this product failed to satisfy you We offer two solutions that could be of help here: We can offer up to 50% partial refund of your return items value with no need of returning the items We can also offer you a sto

Cupshe.com takes orders and charges your credit card immediatelyThey never send you any information regarding an order number, order confirmation, shipping confirmation, etcwhen you call to complain, you realize the phone line is cut offWhen you email, you are informed that they can only help you if you provide them with an order number - but they've never sent one outPlease go to their [redacted] page and read the comments This is happening to many people, everyone has the same storySome people say they have received responses via [redacted] messenger and received a refund that wayYet, if you keep reading the comments you learn that although they were told a refund is coming, one never comesThis situation is currently where I am at - and many other people around the country

I ordered from this company and paid for expedited shipping The package arrived, but the product was not exactly what was ordered I ordered two XXL swim suits, and one was sent in an XS size To return for a replacement I was told I would have to pay for the return shipping for a product I didn't even order I was offered a partial refund to save the hassle of returning the items and agreed However, weeks later I received another bill, from fedex for the customs and taxes of these items At this time I had now paid $US and another $CAD for the shipment of a product I did not order Cupshes response to my numerous emails was that they would refund the $shipping fee if I paid another $shipping fee to return the items to them Were I to concede I would pay over $for the shipment of a product I never ordered

Complaint: [redacted] I am rejecting this response because: I have sent them three requests of the product info that I want exchanged and they act like they have not received this from me beforeI want them to be more understanding and to go above and beyond to make it rightI want the exchange done with a new one promptlythe only reason they finally responded is because I got the Revdex.com involvedI have followed there rules about exchange and the list of options they sent do not help me at all Regards, [redacted]

I purchased two swimsuits with Cupshe.com a little less than a month ago using my [redacted] account I never received a confirmation email or receipt via Cupshe The only evidence I have is via the deduction from my bank account and my [redacted] receipt I received the swimsuits in a timely fashion (about week) Unfortunately, they were about one size too big, so I began the process of an exchange via the website However, I could not proceed with the exchange because an "order number" was needed Since I never received an order number via email nor was there any receipt with the actual package, I was unable to process or send my items back for exchange I tried to call customer service several times, but I have never been able to get through to speak to some one I sent an email to customer service stating my issue I received an immediate response telling me to check my spam folder for the receipt I checked my spam folder and other folders, and I still do not see an email conf