Cupshe

I have placed a couple orders with Cupshe.comThe shipping is always slow and the clothing quality is mediocre but the prices are cheap for trendy, "throwaway" piecesI recently placed an order for itemsAfter waiting days, the order still had not shippedI contacted customer service and was informed that the items were out of stock, and no where on the website did they say they were out of stock, as I wouldn't have ordered them had I knownNot wanting to wait any longer, and knowing that once the items FINALLY shipped it would take a couple weeks for them to get to me, I asked that they cancel my orderIt took them about a week to cancel the order and then a week after that, I noticed I never received my refundI tried contacting customer service (via email) multiple times and they kept telling me to wait longerThe last time I received a response from them, the representative told me to wait days (DAYS?!), so I didAfter the days, I still did not get my money back, so I emailed them againNo response after daysSo I emailed them againNo response after over a weekNeedless to say, I will never be purchasing anything from this website EVER again and will discourage all of my friends and family from giving them any of their business

Hi, we do sorry for the inconvenience caused to you.We sent an email to you to help you complete the return process, please check it.We are looking forward to your reply

Lauren Donnelly Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

I ordered over two weeks ago have not received my order or my money backCannot get a phone call through or an email back and by looking at their [redacted] page I am not the only oneI have one order that is $and one that is $and I would like my money back

Dear customer,sincerely apologize for your inconvenience If you prefer a full refund, you can return the items to usOur agent has emailed you the return addressIf you have any inquires, please email us

Complaint: [redacted] I am rejecting this response because: thats nice that you nailed it however I never received the packageI attempted countless times to contact your company by telephone, e-mail and even chatIt wasn't till recently that I contacted Revdex.com that's when you decided to reply to me and state the package was shipped and receivedAgain I never received the packageI never got an email confirmation after purchasing the itemYou sent me an email yesterday asking for the name in the order and stated you did not have my email or name on filehow can you claim you mailed it to my when you have no clue who I am? This company is so unorganized I regret doing business with cupshe as you guys are unethical/ unprofessional on how you businessI would like my item or a full refund ASAP! The order was placed Oct 8thWe are going on a month nowHow will you resolve this? [redacted] Regards, [redacted]

I placed an order over two weeks ago with a company who is actively advertising their clothing on [redacted] Money was deducted from my account the same day I placed the orderI never received a conformation number or email verifying my purchase I have attempted to contact them multiple timesDespite their claims of being open to communication any form of contact is ignored or not truly available.The phone number listed just rings a couple times and leaves a loud beep in your ear, and does not have a way to leave a message, the online "Chat With Us' returns a message saying they are busy and to send an email, any emails go unanswered for weeks if answered at allAny returned emails are very vague and just report something like we are working on your orderI looked up reviews online after my order was placed and see I am not the only one who has experienced thisI wish I would have seen these reviews earlierEveryone who left a review said the exact same thingThey wished they

Dear customer, we are very sorry for your long wait and apologize sincerely for any unpleasant worries we broughtYour emails might be replied by automatically as our system was updatingThe status of your package shows your package has been deliveredIf you have any inquires, please email us

I ordered a dress from Cupshe and paid via [redacted] I never received a receipt from Cupshe, only from [redacted] I still have not received my dress and have no way of tracking my orderI have emailed Cupshe to try and get answers and have not heard backAll I would like is my money refunded

Dear customer, we're sorry for the inconvenience causedWe have met a challenge with a large volume of orders than expected, therefore the processing time is longer than usualThe two unfulfilled items have been shipped out on November 5th by FedEx and have been delivered alreadyIf you haven't received them, please let us knowWe couldn't apologize enough for the delay of shipment and we will try our best to improve our service

I requested a refund because the product I ordered was never deliveredCupshe refunded $to my [redacted] account, but my total cost was $I sent an email asking when the remaining balance of $would be refunded and this is what they replied "Sorry that our products fail to satisfy you, you can leave some suggestions about quality, size, style helping Cupshe improveAll your notice will be passed to related department, so we make sure all of the voice is heard - If you don't like what you received, easy return and refund, you can keep the product for free and submit a refund request here: https://www.cupshe.com/pages/start-a-return , our agent will process it asapAn email notification will be sent to you when the refund is done - Please keep an eye on your email used for purchase, a notification of success refund will be sent to youAnd we suggest not keeping updating mails as our team will deal with mails from the oldest to the newest - Please kindly noti

Dear customer,sincerely apologize for your inconvenience.When we offered you the return address, we have told you please email us the tracking number after returned the packageWe need it to complete the return requestKindly email us in case of any queriesAny further questions, please let us know

Dear customer, we are so sorry to bring you such concerns and troubleNormally the confirmation email will be sent automatically upon paymentThe confirmation might not be received due to technical problems with the support systemWe have tried hard to solve this problemsWe couldn't apologize more for any disappointmentWe have cancelled your order and fully refundedYou will receive the refund notification from your bankIt will depend your bank's processing time to notifySo sorry for the inconvenience again

I purchased bathing suit sets from CupsheI ordered all of them in a size smallThe sets came in and they were clearly way larger than a smallI tried on the suits and they suits were literally swimming on meI contacted the company and asked for a refundI received an email that state that the suits were on clearance and they have a no return policy on these itemsI went back and looked through my invoice as well and the site to see if this was the case and it was NOTNone of the suits I ordered were on clearance and it was not indicated any where that there was a no return policy on these suitsThis is what I received from the company: Hi [redacted] , Thanks for ordering from [redacted] Kindly note:The clearance items are not on approval for exchange or return We regret that the products did not meet your satisfaction For any questions regarding , kindly list the product names you desire to return products such as quality, size or color problems, remembe

Ordered three items from cupsheReceived oneOrder status of the remaining items has same tracking number, but says in transitNever received these itemsNo response from customer service emails, [redacted] messages or [redacted] messages asking where my delivery isPayment was collected on their end

We're sorry to bring you such worries and troubleWe're actually a reliable company since our customers will surly get what they paid for Normally an order confirmation e-mail will be sent automatically by system upon payment, however a technical problem will cause a problemWe have notified our technique department to fix the problemWe're regretted that current processing time for an order is longer than expected due to large volume of ordersFor some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shippingWe couldn't apologize much more for any disappointmentWe have cancelled your order and fully refunded to your cardYou will receive a refund notification from your bank after they processed the moneyIt will depend on the bank's processing time to notifyIf there's any further questions regarding the refund, please feel free to let us know

Dear customer,sincerely apologize for your inconvenience.Your order might be lost by the shipping carrierWe can not resend it to you before your trip, so we refunded to youIf you have any inquires, please email us

We're sorry for the inconvenience causedNormally the order confirmation e-mail will be sent automatically upon paymentThe confirmation might not be received due to a technical problem with the support systemWe will look into this case and fix the problem as soon as possibleWere regretted that currently the processing time before shipment is disappointingly longer than usualYour package has been shipped out already and has been delivered according to the tracking informationFor any questions regarding the received item, please feel free to contactOur customer service agents are always willing to help, however sometimes the answering time will be a little bit longer due to so many inquiring tickets

We're regretted for the disappointmentUsually the order confirmation would be sent automatically by our system upon paymentWe think there's a technical problem with our system and we will look into thisWe have cancelled your order and fully refunded you on October 7thYou will receive a refund notification from Amazon after they processed the moneyOnce again we apologize for the trouble causedFor any questions regarding the refund, please feel free to let us know

We couldn't apologize enough for all the inconvenience causedWe have confronted a big challenge with a large volume of orders, thus the processing time is longer than usualNormally the order confirmation e-mail will be sent automatically upon paymentThe confirmation might not be received due to a technical problem with the support systemWe will look into this case and fix the problem as soon as possibleWe have refunded you for your order and you'll receive a refund notification from your bank after they processed the moneyShould you have any further questions regarding the refund, please feel free to let us know