Cupshe

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will be awaiting my refund Regards, [redacted]

Hi dear customer, we’re sorry for all the trouble causedOur system faced a technical problem and the order confirmation and the shipping confirmation failed to be sent successfullyWe’re sorry for the worries caused and our technique department has already fixed the problem and we will ensure that similar mistakes will never occurWe're sorry if we haven't offered immediate assistanceWe will further process your turn request and e-mail you with the detailsOnce again we apologize for the trouble and we will try our best to improve our service

We're sorry for the inconvenience causedWe're regretted that current processing time for an order is longer than expected due to large volume of ordersFor some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shippingWe couldn't apologize much more for any disappointmentWe have cancelled your order and fully refunded to your PayPalYou will receive a refund notification from PayPal in 4-days after we initiated the refundIf there's any further questions regarding the refund, please feel free to let us know

We're sorry for the trouble causedThe processing time recently is longer and our warehouse has experienced a great adjustment to keep up with the increasing demand which caused delay for processWe understand your concerns and we sincerely apologize for the lack of communication through your shopping experienceWe will try our best to improve our service and create a more reliable shopping environment for our customersYour package has been shipped out already on October 24th by FedEx and the tracking number is [redacted] Considering all the inconvenience caused, we have partially refunded your order as compensationSorry again for the trouble.If you prefer a full refund, please kindly refuse to sign for the package and notify us to initiate the rest refund

Dear customer, we're sorry for any troublesWe're regretted that we haven't offered immediate assistance regarding your return requestWe will e-mail you with our return policy and further process itSorry again for all the inconvenience

To whom it may concern,Our return and exchange policy clearly states in our homepage which is attached in the screenshotsAnd the item is an on-sale product which cannot be returned and exchangedHowever, taking account into customer's benefits, our customer service agent provide the customer with coupon and partial refund optionsAnd customer accepted our partial refund offerWe have peacefully solved this return requestThe screenshots attached have clearly stated the processWe hope customer can repeal this Revdex.com complaint.Looking forward to the reply soon.Cupshe

Dear customer, we're sorry for all the troublesWe have cancelled your order and refunded you on October 21st and you will receive the refund notification from your bank after they go through the moneySorry again for the inconvenienceWe will take your experience seriously to improve our serviceOnce again we apologize for the disappointment

We're sorry for the trouble caused and we apologize for the inconvenienceRecently the processing time is longer than usual and some orders for most popular items were unfortunately delayedWe understand your concerns and we're regretted to keep you waitingYour order has been shipped out and delivered according to the tracking informationConsidering all the inconvenience caused, we have partial refunded your order as compensationFor any further questions please feel free to contact us

Worst company ever It takes months to receive your merchandise, if you receive it at all Clothing is not as represented and has a strong chemical smell Although they say you can get a refund, they do not honor it

Hello, I submitted the complaint to the company CupShe asking for a full refund of my productsI had to go through a lot of trouble and arguments from the company to obtain a refundThe company asked that I send the items backOnce the items were sent, they asked for a tracking numberI was not able to produce a tracking number from a fault of my own, the company was only going to give me store credit - for not having a tracking numberAfter arguing with the company about never wanting to do business with them and about confirming the receipt of my package, I was able to get a full refund for the products I returned; however, I still was not reimbursed for shipping chargesI'm still dissatisfied with this company as they should pay me back for the shipping charges I had to pay to send back faulty products

resolvedRefund sentthank you for your attention to the matter

Dear customer, we're sorry for the troubleThe refund was delayed since we have to confirm your original payment method is active for us to initiate the refundSince you have checked with your bank that the card can receive the refund successfully, our agent has fully refunded you on on February 7thYou'll receive a refund notification from your bank after they processed the moneyWe understand your concerns and we're sincerely sorry for the inconvenienceWe'll try our best to upgrade our service

We're sorry to bring you such worries and troubleWe're actually a reliable company since our customers will surly get what they paid forWe're also willing to fix any problem for our customers if there's any dissatisfactionWe're regretted that current processing time for an order is longer than expected due to large volume of ordersFor some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shippingWe couldn't apologize much more for any disappointmentWe have refunded you for your order and you will receive a refund notification from your bank after they processed the money

Dear customer, we're so sorry to bring you so much troublesAs for your order # [redacted] , the Cupshe Bad Moon High Low Long Top has been delivered already according to the tracking informationHowever, the other two items require longer processing time, therefore we haven't shipped them outWe have cancelled the two items and refunded youYou will receive a refund notification from your bank after the money is gone throughSorry again for all the worries

Hi [redacted] I am sorry to hear thatWe have sent an e-mail to you which provides our shipping return addressPlease follow steps in my e-mail to proceed the return processSincerely sorry again.Cupshe customer service team

Dear customer, sorry for all the inconvenience and the delay of shipmentOur customer service agent has refunded you half for your order as compensation for the troubleThe dress has been delivered already according to the tracking informationIf you have any further questions, please feel free to contact usSorry again

I placed an order with Cupshe.com on 4/Received half of the items on 5/Had to inquire where the rest of the items in the order were times before I got an answer a few days later The real issue happened when the order fully arrivedAll items were not as advertisedNone of the products were consistent with descriptions - none were consistent with the *fake [redacted] reviewsAfter inquiring a few times about where I could ship all items back for a full refund, no response was given I found one website that said you could ship the items to a warehouse but that most customers recieve NO refund back for returned items as it is up to the company's discretionUpon further research, I now realize this website is a complete scamIt came to fruition this year, and I have other girlfriends that have bought items - they were not as advertised - and have tried to return them with no avail This is a scam and I would love a full refund - but would be even more satisfied if htis c

Dear customer,sincerely apologize for your inconvenience.Our agent has refunded to youIf you have any inquires, please email us

Placed an order for items -- for a total of $-- on September 30, My payment was processed immediately but no confirmation email was sentShipping speed for all items was quoted as 7-business days As of today (October 30, 2016), I have not received anything, and the company's order status link on website shows that fulfillment hasnt happened I have tried to contact Cupshe's customer service on a number of occasionsEmails are not returned, and no one answers the phone lineOnline chat is always unavailable

Ordered products and was charged but they never sent anything On September 7, 2016, I ordered mermaid blankets from CupsheI did not receive an email confirmation but my credit card was chargedI have since emailed the company several times with out a single responseAt this point they've fraudulently taken my money without providing the goods I purchased