Cupshe

We're sorry for the inconvenienceWe don't intend to bring troubles for our customers, however we understand we caused much worries for our customers due to the lack of communication and delay of shipmentRecently our warehouse is experiencing a big challenge with large volume of packages and orders, thus the processing time is longer than usualPlease feel reassured that all the customer information including your bank information will be confidentially protected and we'd like to assist if you have any further questionsWe have cancelled your order and refunded you [redacted] accountWe will try our best to improve our serviceFor any questions regarding the refund, please feel free to contact us

Dear customer, we apologize for all the trouble causedSince it's autumn selling season, we have received a large volume of orders than expectedThe processing time then unfortunately goes longerWe much appreciate your support for our products, however we're regretted that we did not satisfy you with the shipping serviceWe have cancelled your order at your request and refunded you to your [redacted] accountFor any questions regarding your refund, please feel free to contact usSorry again for the inconvenience

Hi dear customer, we're sorry for the inconvenienceThis sweater has been out of shelf already for size medium and we have no inventory to ship out currentlyWe have refunded for this item already on October 24th and you will receive a refund notification from your bank after they go through the moneyWe're regretted that you didn't get the sweater and we appreciate your support for itWe're deeply sorry for the troubleFor any further questions regarding the refund, please let us know

Dear customer, we're sorry for the delay of shipmentYour package has been shipped out already on October 22nd by USPS and the package has been delivered according to the tracking informationWe couldn't apologize for any worries caused to your shopping experienceWe will try our best to improve our service and shorten the shipping delivery

Cupshe.com never delivered the item I purchasedTheir phone number just beeps when you call and they never answered my emailI ordered and paid for an item on Sept They sent me a confirmation email stating the order will be shipped with in days and arrive no later than daysI checked online and the item was never shippedI emailed them and they sent an auto response saying them would get back to be in daysThey never got back to meTheir phone line doesn't workI posted on there [redacted] complaining along with a lot of other complaints from customers who never received purchased itemsI have disputed the charge with my credit card company

We couldn't apologize enough for all the inconvenience causedWe have confronted a big challenge with a large volume of orders, thus the processing time is longer than usual Verdana, sans-serif;"> We have cancelled your order and you'll receive a refund notification in 4-days after the money has been processedShould you have any further questions regarding the refund, please feel free to let us know

I ordered a sweater online from CupsheIt arrived looking nothing like the photo and was really poor quality I have been trying to get an answer as to returnYou need to email themI keep getting emails that do not answer my questionSince there was no invoice in the bag, I need to know how to return the sweater for a refundThey do not answer my questions, each email I get says they have updated my request and not to forget that it takes longer when it is on a weekend because they don't work weekendsHowever I started this process at the beginning of the work week Instead of telling me how to return, they are now offering me 70% of my purchase price toward another purchase and then I won't have to send it backThere is no way I would buy anything from them I noticed that the charge on my credit card has no phone number as most reputable companies listTHey only have the websiteThis company is not legit I have sent them via email attachment a photo of the bar code o

Dear customer, we're sorry for the troubleWhen we deal with your Revdex.com case, we can see the details of your shipping address which can help us find the specific order numberThe e-mail address you sent us the e-mail is different from the one you used under the order, therefore we're regretted that we haven't found your order since it was placed under another customer nameWe're deeply sorry for thisWe have sent you an e-mail with the tracking information on MondayWe don't intend to bring you so much troubles

I've received the productPlease withdraw my complaintThank you! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear customer,sincerely apologize for your inconvenience.Our agent has offered you the return addressWhen we receive the items, we will offer you a full refund

Complaint: [redacted] I am rejecting this response because:I have yet to see a refund on my credit card I contacted the credit card company that I used and they show nothing pending from Cupshe I did not think they would refund my money due to the (over 1,000) reviews/complaints I viewed online stating that they do not send merchandise, return emails and phone calls, nor refund money Can the Revdex.com help me figure out if there is a class action lawsuit against this company? Or how I can help to make sure that this company does not scam other consumers? Thank You! Regards, [redacted] ***

Their products are not what they are advertised at The are only available via email and never get backThe only success I have had was to post something on their [redacted]  page In addition, they ship from all over the world and do not provide tracking information thats correctThey also offer a full refund for store credit and that allows you to replace an order for other sizes but then the item is not longer available Once the item is shipped, you cannot exchange that item if there is a discrepancy or size issue Therefore you are stuck with merchandise that you cannot use I think this is a scamI am highly frustrated

Dear customer, we're sorry for any unpleasant experience with usWe have received quite a deal of orders for the Mermaid Party to Be Adored Blanket, therefore the processing time unfortunately goes longer than usualOur customer service center is busy processing all the inquiring tickets quicklyWe have cancelled your order at your request here and refunded you fullyFor any further questions please feel free to contact us

Dear customer,we are so sorry for the trouble we have caused to youNormally the order confirmation email will be sent automatically upon paymentThe confirmation might not be received due to a technical problem with the support systemWe will look into this case and fix the problem as soon as possibleYour order has been shipped out alreadyConsidering all the inconvenience caused, we have partially refunded your order as compensationSo sorry for the trouble

After receiving the return tracking number, we have already refunded for order [redacted] The refund will go back to the original paymentThank you!

Dear customer, we're sorry for the late communicationWe apologize that we didn't provide assistance in timeOur agent will follow up your return request and further resolve it for youWe will send you an e-mail to the next stepsSorry again for the inconvenience

They need to update their return policy as they don't state a refund is for only HALF of what you purchased it for! You can either get store credit or keep the suits and get 50% backAll I want is to return the suits that don't fit and get a full refund"Before we process a return, we’d love to let you know of our two available return options: Cupshe Coupon: Your credit will be for the full amount of the returned itemsHassle-Free Return: Don’t worry about going to the post office and returning it to usYou can keep the item - we’ll simply refund the 50% amount of the items you would be returningYour returned balance will be credited back to you within hours."

I received an e-mail on March 20th, from cupshe stating that my package had shipped and would arrive in 7-business days I waited a couple days past that to contact the companyI contacted them via the contact options listed on their website; one being an e-mail and the other a phone numberI have sent approximately e-mails regarding this and have received no responsesI called the number listed and the number is not validThey also have a tracking option on the website where you can enter in your order numberI did this as well and of course, the order could not be foundI have been attempting to contact them over a time of weeks now and just want to be refunded the money that I spentMy order number is order [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy address is [redacted] ***Please refundthe full amount of what I paid for, I will be returning the items asap and will provide your company with the tracking numberI will be checking my [redacted] account if you guys refunded my money backThank you Regards, [redacted] ***

After over weeks of waiting my order was not delivered to meIt became evident to me through their [redacted] page that many customers experience the same issue of not receiving their productsTrying to contact the company through phone you call an out of service help lineThrough email you only receive automated responses which do not address your queriesAfter reading other's experiences with this company I am very suspicious that it is in fact a scam